View Full Version : [Investigation] Long loading times
Hello,
Some of you are experiencing problems with long loading times (sometimes even exceeding 1h).
In order to compile a clear and concise package of information that will hopefully help our Development Team identify and fix this issue, I'd like to invite you to describe your problems with long loading times in this thread, in the following format:
1. Date and time - when exactly did the problem occur and how long did it take to load the game?
2. Browser + Browser version number (Please always post the complete version number, not just "current")
3. Flash version number (Please always post the complete version number, not just "current")
4. Operating System
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
7. What's the download/upload speed of that connection?
8. Is clearing the Flash Player Cache of any help?
9. Does the problem also occur with other browsers?
10. Was the game's tab the only tab that was opened in the browser?
11. Was our guide of any help? GUIDE: Better loading times (https://forum.thesettlersonline.com/threads/36989-Guide-Better-loading-times)
Please keep this thread clear of offtopic & please stick to the format.
Thank you very much for taking the time to post your feedback!
hi
my log on details, about 3-4 mins
when i mointor my performance ethernet on the wait time, it is getting a chunk of data , about 32mbs (on fast fibre) and its a 1-2 minutes for that time, your bar is in the middle waiting for the big data to come down, so a slow internet connection will prolong that time.
my view.
royavatar , uk time london sand cove r3
hope this helps.
Hello,
1. loading for me is usually 1-2 minutes. Never experienced real difficulties.
2. is does fluctuate a bit, but never more than 3 minutes at any time of the day.
3. problem started after yesterday's update. last night , it took 17 minutes to log in. this morning it took 11 minutes to log in.
beam on the loading screen is stuck half way.
4. UK.
5. From the Netherlands
6. no
Hope it helps your investigation :)
march 22nd and it is back to normal loading times.
1. How long does it take to load the game?
too much time for a 10 years game...
(more than 2 minutes... with a good internet connection and a very good computer)
2. When are the loading times so long (CET time)? Are they acceptable(a few minutes) at some other times of day?
They are always too long.
Acceptable = less than a minute
3. When did the problems started?
When i start playing
4. To what server are you trying to login? (and with what username, if it's different than the one you're posting the feedback with)
https://www.thesettlersonline.com/en/play
5. From what country? (optional)
optional
6. Are you logging in to several accounts simultaneously?
no
7. (Any other information you feel might be relevant to this investigation)
The game make a full reload each time we launch it.
Do you know what cache is ? How it works ?
Maybe it's because you use an obsolete technology named flash... ?
evilgreenie
20.03.19, 14:23
1. How long does it take to load the game?
Just over 5 mins with loading stuck just less than half way through picture loading screen
2. When are the loading times so long (CET time)? Are they acceptable(a few minutes) at some other times of day?
Consistently this long
3. When did the problems started?
No sure - been like this for several weeks now..
4. To what server are you trying to login? (and with what username, if it's different than the one you're posting the feedback with)
Newfoundland
5. From what country? (optional)
UK
6. Are you logging in to several accounts simultaneously?
No
7. (Any other information you feel might be relevant to this investigation)
The delay has the feel of a time-out on a URL access. I use a hardware ad-blocker on my network which might affect the load. It'll be interesting to see which sites Settlers accesses while its loading. Might try some experimentation...
The delay has the feel of a time-out on a URL access. I use a hardware ad-blocker on my network which might affect the load. It'll be interesting to see which sites Settlers accesses while its loading. Might try some experimentation...
I got uBlockOrigin (best ad blocker at the time).
and this is the external link blocked :
graph.facebook.com/v2.3/me/permissions?method=get&pretty=0&sdk=joey&suppress_http_code=1:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
www.facebook.com/common/scribe_endpoint.php?c=jssdk_error&m=%7B%22appId%22%3A%22139670322799514%22%2C%22erro r%22%3A%22transport%22%2C%22extra%22%3A%7B%22name% 22%3A%22transport%22%2C%22message%22%3A%22%7B%5C%2 2code%5C%22%3A1%2C%5C%22error_subcode%5C%22%3A1357 045%2C%5C%22message%5C%22%3A%5C%22unknown%20error% 20(empty%20response)%5C%22%2C%5C%22type%5C%22%3A%5 C%22http%5C%22%2C%5C%22status%5C%22%3A0%7D%22%2C%2 2revision%22%3A%224871036%22%7D%7D:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
And 191 time this error :
Mixed Content: The page at '<URL>' was loaded over HTTPS, but requested an insecure plugin data '<URL>'. This content should also be served over HTTPS.
I've already submited this error, but no one seems to care...
And all the chat is some jabber stuff in HTTP only... not secure at all...
This statement is false :
https://i.imgur.com/gK9LwpS.png
hello
1. About 10-20 minutes
2. Everytime i join the game - its downloading from internet and not loading from cache - so basically downloading about 180-200 mega everytime. No specific timing whether morning afternoon or night
3. started after christmas event finished - around 2nd week of january
4. sandycove - user name leb0 - the one and only !
5. lebanon and even on my trip outside lebanon it was still the same
6. NO
7. i use chrome browser
Harlequin_1963
21.03.19, 10:20
1. 20 minutes on average , 25 minutes today.
2. any time of day
3. started after christmas event finished - around 2nd week of january
4. Newfoundland
5. UK ( Scotland )
6. no
7. Bar stops 1/3 way ........ never see it complete the line under the login picture. Using chrome browser. loads same data each time it launches , 800 MB system memory for the game tab
1. How long does it take to load the game?
5 - 10 min. Used to be much faster.
2. When are the loading times so long (CET time)? Are they acceptable(a few minutes) at some other times of day?
pretty much always the same
3. When did the problems started?
At least 6 weeks ago. Maybe longer just after xmas >?
4. To what server (Gameworld) are you trying to login? (and with what username, if it's different than the one you're posting the feedback with)
Kriegor lives in NewFoundLand :)
5. From what country? (optional)
Australia
6. Are you logging in to several accounts simultaneously?
No only 1 account
7. (Any other information you feel might be relevant to this investigation)
I still get the file load error from time to time. Even on my brand new (1 week old) laptop.
hello
2. Everytime i join the game - its downloading from internet and not loading from cache - so basically downloading about 180-200 mega everytime. No specific timing whether morning afternoon or night
3. started after christmas event finished - around 2nd week of january
4.
Seems that I could be having the same problem as leb0 - Last three months I have been getting this message from ISP (At the end of your allocation your peak service will be throttled to 128 kbps
It makes no difference which server I am trying to load, I play on 4 servers - from Australia. Can take up to 45 minutes to load, after reaching about 40% on the loading bar. I use Chrome, Firefox and Facebook to load. NOT all at once
By the way I have been playing almost since each server was opened.
Thank you for your feedback, but please structure your replies according to the format shown in the first post. :)
The opening questions and answers do not even match up, how do you expect to get a coherent response?
How long does the game take to load? About 2 minutes for me, I would say this is fine.
When are the loading times so long (CET time)? The loading times do not vary for me.
To what server (Gameworld) are you trying to login? I only play on Northisle.
From what country? UK.
Are you logging in to several accounts simultaneously? No.
Browsers? Game loads the same for Mozilla, Waterfox, Internet Explorer Edge, Chrome, Vivaldi. Applies for current and older versions.
Operating System? Windows 10 x64.
Which Internet Provider? Sky Fibre.
What type of Internet Connnection? Fibre to the cabinet (FTTC).
What's the download/upload speed? 80MB Down / 20MB Up (was fine at 40MB too).
How does your computer connect to the router? Computer->Powerline adapter->Powerline adapter->Fibre Router.
Does Clearing the Flash Player Cache help? N/A.
Does the problem also occur with other browsers? All browsers load the game fine (although it runs poorly in all browsers).
Was the game's tab the only tab that was opened in the browser? I usually have a lot of tabs open, sometimes up to 50 and the game still loads fine.
Any other information? Maybe open a second topic for discussion if its not wanted here?
If I use the chrome development console, i can see exactly what is happening during the game load. For me, most of the files load from the cache, but there are 4 large files that do not, i can keep refreshing the game and these keep re-downloading each time:
https://ubistatic-a.akamaihd.net/0018/live/GFX_HASHED/amfpacker/74dd2955fd441b96d69d36a0aab0e7c5e8ece575.bin (54.5MB took 22seconds)
https://ubistatic-a.akamaihd.net/0018/live/GFX_HASHED/amfpacker/283f996e3ace85774e407bd5ae55a96dcc0bcd1f.bin (52.5MB took 21seconds)
https://ubistatic-a.akamaihd.net/0018/live/GFX_HASHED/amfpacker/2a3355cd4ce4333b337005d222e21e9ab66b2993.bin (38.2MB took 18seconds)
https://ubistatic-a.akamaihd.net/0018/live/GFX_HASHED/amfpacker/78b86b930edc961359008d8d9d22eab2397b122c.bin (36.8MB took 17seconds)
also to note that some of the content is being downloaded from none-ssl enabled sites, something some browsers may interfere with:
http://w02chat01.thesettlersonline.com/http-bind/
http://w02g02.thesettlersonline.com/GameServer02/amf
this seems to be the game information rather than graphics coming from none secure site
https://ubistatic-a.akamaihd.net/
game graphics come from secure site
Maybe open a second topic for discussion if its not wanted here?
There is one: [Diagnostics] Performance, Lag, Freezes? (https://forum.thesettlersonline.com/threads/35027-Diagnostics-Performance-Lag-Freezes/page29)
that one is for performance, lag freezes. This topic is purely about long loading times?
Yes, this topic is purely for gathering precise information about long loading times.
Since this issue counts as a performance issue, it is perfectly ok to discuss it in [Diagnostics] Performance, Lag, Freezes (https://forum.thesettlersonline.com/threads/35027-Diagnostics-Performance-Lag-Freezes/page29).
From now on, all posts that do not conform to the format shown in the first post, will be treated as spam and deleted.
Hi everyone
just to contribute the dissatisfaction since yesterday on the loading time
1. How long does it take to load the game?
Generally, I hit the refresh button if it does not load within 2 min - 3min. sometime, I walk away while loading and hope that the game runs when I return.
Since yesterday, the loading has been consider extremely long. after the last file loaded after 2.5min, there seems to have no reaction for an unknown long period till the "wellcome" message box appear.
For me, any page or apps that need more than 2min to load without any feedback is kind of dead unless there is some feedback that something is still running. But to have the game to load after 5min is "not feasible or attractive" for me.
2. When are the loading times so long (CET time)? Are they acceptable(a few minutes) at some other times of day?
random login from 1100h to 0100h CET, nothing acceptable since yesterday.
3. When did the problems started?
since 09 Apr 2019
4. To what server (Gameworld) are you trying to login? (and with what username, if it's different than the one you're posting the feedback with)
Server: Northisle, username as is. :)
5. From what country? (optional)
6. Are you logging in to several accounts simultaneously?
only one! this account only!
7. (Any other information you feel might be relevant to this investigation)
After every new update with new stuff to the game, login tends to get longer. Then after observing some complains, the loading time decrease on the next update. This is my memory of the last 2 events!
Please review the process what cause the delay after adding new stuff and how was the loading time "improve" on the next update. Also, what does it mean to have reasonable loading time?
This contribution is related significant delay in the start up of the game!
another issue is the frequent time loop back during the game. clicking on many stuff to do some task and suddenly you can observe some task did kind of disappear. common is when you do explorer on mines or sending multiple generals for attack. you may thought that you may have click all necessary action, and sudden a time loop or time reverse happen and the last few click or command were reverse or ignored, sometime after some seconds the time sudden jump forward, other time the "task" that was desire never exist!
UPDATE : 11 Apr 2019
The loading time is getting worse than yesterday, practically waiting forever. By the time it managed to load completely, I end up stopping the game because I get my focus on other stuff.
Please limit the loading time to less than 2 min in WORSE case! This situation is undoable, not enjoyable. :(
Update 14 Apr 2019
Not able to load the game at all today... sent in a ticket now... total disappointment, hope miracle tomorrow. :/
1. How long does it take to load the game?
30 minutes and still waiting as i type!!
2. When are the loading times so long (CET time)? Are they acceptable(a few minutes) at some other times of day?
Loading times have been getting progressively worse since before xmas 2018, for 6 years i have been logging on with fiber broadband and also using mobile hotspot with no problem at all, now is practically impossible with mobile hotspot.
3. When did the problems started?
before xmas 2018
4. To what server (Gameworld) are you trying to login? (and with what username, if it's different than the one you're posting the feedback with)
newfoundland
5. From what country? (optional)
UK
6. Are you logging in to several accounts simultaneously?
No
7. (Any other information you feel might be relevant to this investigation)
40 minutes now and still stuck on 50% load bar, pity but time for a change unless this is sorted soon.
ApostolisM
11.04.19, 19:01
50 min today, over 1h yesterday, sandycove
usually 2-5 min
The game cannot load today at all, loading bar stays still at roughly two thirds.
Harlequin1963
11.04.19, 21:04
The game cannot load today at all, loading bar stays still at roughly two thirds.
Walk away for 15 mins , it should eventually finish ....... took me over 40 minutes last login
SVAMPSOPPA
12.04.19, 02:27
Hiya Torkav-unable to log into sandycove at all-date 12-4-19- time between 10pm and 3.25 am- now giving up.
firefox browser version 66.03 64 bit
flash version 32.0r0
op system win 10 64 bit
download speed above 12 Mbps
all other sites fine-tried to logon to sandy with other browser-same result
clearing all cache does not work
game tab was tried alone-then added other tab and could stream hd video from you tube as a test alongside.
only have one account on sandy
connection type is ADSL with VDSL capability
Rather sad to be honest.
12/4/19 -still cant logon to the game-looks like easter event is not happening for me this year-after many years of enjoying the game it now looking like its time to quit. Will try a couple more times but to be frank I dont want to waste my time on something I cant fix myself.
Ok managed to get onto island-time to logon 1 hour 7 mins-checked permissions in firefox to make sure flash was allowed -had ghostery running which shows trackers (ref saqui post-sounded similar to one he mentioned so turned off) and few mins later island booted up
The first thing is that my login bonus was not lost-after over 24 hours and it was just like the island had frozen for this time-like my account had stalled for over a day.dont know if relevant-or just useless info-but hope it helps.
just to clarify ghostery has disable temporarily which I previously tried-but had to kill the app before getting back to sandy-will see if this is the problem or not when trying to logon next time
12/04/19 overs 2 hours so far today, yesterday 1.5 hr last night on a different computer and internet supplier, 1.5hrs northisle user robblack1
Before last game update 09/04/2019 loading times were around 5 minutes. After update loading times are from 1 hour to multiple hours. I am playing in Northisle server
Hi!
1. Date and time - when exactly did the problem occur?
From My Home Computer every time. If I try it open from Firefox or Chrome it's stucking in loading phase around 40-50%. Meanwhile I start from IE it's loading 3-4 minutes. Strange.
2. Browser + Browser version number (Please always post the complete version number, not just "current")
Usualy I play from Chrome 63.0.3239.132
3. Flash version number (Please always post the complete version number, not just "current")
Flash version: 32.0.0.171
4. Operating System
Win7 Home Premium 64 bit
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
UPC
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
DSL
7. What's the download/upload speed of that connection?
18/1 Mbits
8. Is clearing the Flash Player Cache of any help?
No
9. Does the problem also occur with other browsers?
FireFox and Chrome not working while from IE I can play. On my workplace I can play from Chrome nothing changed there (Win10).
10. Was the game's tab the only tab that was opened in the browser?
Yes.
11. How long does it take to load the game?
Before last update It was loaded 2-5 minutes. Now nothing happened after 30 minutes. I didn't wait more.
12. To what server (Gameworld) are you trying to login?
NorthIsle
13. . Are you logging in to several accounts simultaneously? No
ye trying to get in last 6 houers everhting is new flash and edge windows 10 /happened after last update
Having refreshed the loading page multiple times over the course of an hour for the last few days I'm now giving up and not going to bother logging in at all. It seems I'm just wasting time waiting for the game to load and the loading bar only gets to just under half way each time.
1.5 hours and counting...
refreshed twice, each time after 30 min - 45 min since I last refreshed and I'm still not in -- North Isle server
tried both firefox 66.0.3 and chrome 73.0.3683.103 64 bit
usually takes between 7-15 min (which isn't great but I can accept that, we're on DSL)
I'm in Canada -- we have a small local internet provider not a big, brand name one but it's the same one I've had since before I started playing Settlers
all day, no particular time - every time I've tried to load the game since the last update
refreshed, cleared cache, clear flash cookies, rebooted modem, waited hours before trying again
- nothing else running in any other tabs and no other programs running in the background
turned off all other devices in the whole house -- nothing has worked
it's not my computer - it's not my connection -- it's not my internet provider
every other website I go to works fine -- the playstations (3 and 4) both work fine - streaming movies works as well as it always does
we usually have 3-4 devices running and although slow, i can usually get into settlers- but not this week
still waiting to log in, has been 1 hour so far, in Australia time now 11.57, have cleared cache, updated flash, re-logged re-started, still waiting this has been the norm now last few days
still waiting for log in to complete? 12.48 now, do not understand why this can not just be fixed you are aware of the problem!!!
Harlequin1963
14.04.19, 10:47
1. Date and time - when exactly did the problem occur? since 9.00am today
2. Browser + Browser version number (Please always post the complete version number, not just "current") Edge ( developers version ) Version 74.1.96.24 (Official build) dev (64-bit)
3. Flash version number (Please always post the complete version number, not just "current") 32.0.0.156 64 bit
4. Operating System windows 10 pro x64 --- Brand new clean install today
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use? BT
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use? ADSL
7. What's the download/upload speed of that connection? 3meg down 1/2 meg up
8. Is clearing the Flash Player Cache of any help? no flash cache to clear , completely new install
9. Does the problem also occur with other browsers? Firefox
10. Was the game's tab the only tab that was opened in the browser? except for this to report the problem
15 minutes to finish downloading all files required , then every ten minutes after that the only network traffic is to Facebook ( all errors and warnings are facebook related , many stating incorrect function or calls being made )
request url : https://graph.facebook.com/v2.3/me/permissions?access_token=EAABZCB4f545oBAJ084w0kARu 7J3tCdj1fx2ZAANGUyMLGbcO5BRZB06cVQw0djTMMisnQtMOgU 6xJYZAdVGqF9ScwZBiYcrgnTZBmZC86mKWtZAW4FslQRMsqDSZ By4ZBvcEUNrsjSv5E9UTc9Ow1UCs2gh3mtDQZCHbEf5WiN3J6I 9nxxxxxbqwuYGbQ7tacjZAT6wTxooIsLB4VwZDZD&method=get&pretty=0&sdk=joey&suppress_http_code=1
response : {"data":[{"permission":"email","status":"granted"},{"permission":"public_profile","status":"granted"},{"permission":"user_birthday","status":"declined"}]}
Finally connected to game @ 12.02
1. Date and time - when exactly did the problem occur?
problem started at xmas event, got much worse before easter event
2. Browser + Browser version number (Please always post the complete version number, not just "current")
Google Chrome is up to date
Version 73.0.3683.103 (Official Build) (64-bit)
3. Flash version number (Please always post the complete version number, not just "current")
Adobe Flash Player - Version: 32.0.0.171
Status - New
4. Operating System
Windows 10 64 bit version 1803 (from updating amd devices yesterday to try to make it better)
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
NCF
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
adsl
7. What's the download/upload speed of that connection?
5 mb down .5 mb up
8. Is clearing the Flash Player Cache of any help?
doesnt seem to, either browser cache or flash cache
9. Does the problem also occur with other browsers?
Edge or Chrome
tried the slim browser but that dont work at all, support forum post on it seem to be outdated also
10. Was the game's tab the only tab that was opened in the browser?
Tried to no effect, also tried disabling the throttling, no effect either
Daniel_11 (EU\Nfl)
BlackBart1982
14.04.19, 15:08
ridiculous loading times now - waiting for event start where, historically, it just gets worse.
1 normally 5 min
2 anytime of the day when there is more people on it takes a bit longer but not darn 4 h
3 after maintance
4 Sandycove
5 swaziland
6 no
never had any problems to log in unless there was a problem with the game
tried firefox, chrome internet explorer brave
they all get stuck at the same spot
1. Date and time - when exactly did the problem occur?
I boot up my PC each day. I log in to Settlers around 0900 EST (1400 CET I think that is) each day with a normal ~1min load time. After playing for an hour or so, I log out of the game. Later around 2200 EST (0300 CET I think) the game takes too long to load so I give up. I shut down my PC each day. This afternoon I tried a login at 1500 EST (2000 CET) and it took too long. I rebooted and when I tired again it took the normal ~1min load time.
2. Browser + Browser version number (Please always post the complete version number, not just "current")
Firefox Quantum 66.0.3 (64 Bit)
3. Flash version number (Please always post the complete version number, not just "current")
32.0.0
4. Operating System
Windows 10
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
Local provider
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
Cable
7. What's the download/upload speed of that connection?
60Mbs / 3Mbs
8. Is clearing the Flash Player Cache of any help?
I never clear the Cache. I don't even know how. I never have problems with the game with the exception of this new problem. I used to log in and out of the game at various times without any notable delays.
9. Does the problem also occur with other browsers?
I only use FireFox for this game
10. Was the game's tab the only tab that was opened in the browser?
Yes - I use Chrome and IE but not for this game.
flexsettler
14.04.19, 19:57
I normally log in with chrome and today I had no luck with it, I gave up waitng for over 30 min, but then I tried MS Edge and it loaded in the usual 3-5 min
still loading cmon \Unable to get property 'contains' of undefined or null reference/Multiple pixels with conflicting versions were detected on this page
45 min...still loading...guess it's pointless...devs have probably gone home for the day anyway
1. 15/04/19 20:13 UK. Load bar got half way and stopped on Log-in screen.
2. Firefox 60.0.3 (64bit)
3. Adobe Flash player 32.0.0.171
4. Windows 10 Home OS build 17134.706
5. EE
6. WiFi, through telephone cable (sorry, not very technologically minded)
7. Slow, but never had problems to this degree before. Usual Log-in time approx. 3-5 mins
8. Deleted cache at 20:24 and re-attempted to log-in
9. Internet explorer – tried 13/04/2019 approx 10am – did not load in >1hr
10. Yes
Time is now 21:00 and Log-in screen is still frozen with the load bar at half way. Have only managed to load the game twice since last Tuesday's downtime, both times taking >30mins to Log-in. On one occasion I left my laptop loading for 3hrs and it was still stuck in the same place.
1. Date and time - when exactly did the problem occur and how long did it take to load the game?
Have been a issue for month.
Loading time is about 30-60min, where it gets stuck just under half way though.
Have been looking at the internet consumption. It drop to 0mbps at this point.
2. Browser + Browser version number (Please always post the complete version number, not just "current")
Attempted on both Chrome Version 73.0.3683.103 (Officiel version) (64-bit) and Microsoft EdgeHTML 17.17134
3. Flash version number (Please always post the complete version number, not just "current")
Adobe Flash Player 32.0.0.171 (64-bit)
4. Operating System
Windows 10 Version 1803
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
Yousee
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
cable
7. What's the download/upload speed of that connection?
Have been looking at the internet consumption. It drop to 0mbps when the loading screen is almost half loaded.
8. Is clearing the Flash Player Cache of any help?
no, cleared the browser and flash cache, no change
9. Does the problem also occur with other browsers?
yes
10. Was the game's tab the only tab that was opened in the browser?
yes
its been 3 h now and i already logged a complain with the devs on the 14 and still nothing had been done to fix the problem. What a joke this game has become. Easter event and we cant even log into the game
flexsettler
16.04.19, 17:59
Hi all with login problems. Possible solution for now. sorry for the non-structured reply.
I still can't log in with chrome or firefox. It takes more than 30 min at least and then my patience is gone. So i tried MS edge and it worked better. Normal login time, but with edge i have another problem. When i type in the chat the letters have a long lag and its a pain to write anything. If i move the mouse they come quicker but anyway TALLIUM mentioned some other browsers i could try.
Vivaldi is based on opera (cant remember if it worked for me)
Brave (didnt try this one)
Avant ( this one can switch between browser engines , chrome, firefox and IE)
Im using Avant (IE) now and it works fine for now. I can login and write text in chat and mail :)
flex
topgearfan
16.04.19, 18:44
My 2 cents on this.
Seems to happen mostly with chrome. Did happen once with firefox too. Has never happened with IE.
If it happens it seems to be random but some accounts seem to be affected and others not at all. I have an account on all english servers and 4 have never had it but 1 keeps getting it on chrome and that one time on firefox.
Good indication if still working or stuck is also memory consumption when loading. If working its increasing steadily if not its almost not changing or jumping around wildly. for ex: 300mb to 500mb to 700mb to 400mb in 2 sec.
with edge i have another problem. When i type in the chat the letters have a long lag and its a pain to write anything. If i move the mouse they come quicker
flex
This is a real bummer. Had it a long time ago and it didnt get fixed until reinstalled whole win10. BB suggested reinstall browser but didnt work for me.
new day and have been waiting over 1 hour, have cleared every thing restarted modem and still can not log in
Still waiting for log in to work
still can not log in, tried different computer with a wi-fi connection still can not log in, gets to the last screen log in bar moves half way and stops, been couple of hours now, why does it take so long for any thing to be fixed in this game!!!
3h gone and cant get on, im thinking of playing another game and quit this one as its been more than a week of this crap
Last night I was able to get on using Safari browser - still took half an hour but it did finally load. This morning I tried Chrome again and got it loaded in 10 minutes (which is about normal for me) (it's 10 AM here right now)
Harlequin_1963
17.04.19, 18:06
Now even when it loads in less than 30 minutes theres a chance of corrupted graphics.
And yes , cache cleared etc.
rathbone93
18.04.19, 07:02
1. Date and time - when exactly did the problem occur and how long did it take to load the game? April 18, 3am (GMT -7h), 7 login attempts
2. Browser + Browser version number (Please always post the complete version number, not just "current") Chrome 73.0.3683.103
3. Flash version number (Please always post the complete version number, not just "current") whatever's built into chrome
4. Operating System OSX 10.12
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use? CenturyLink
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use? DSL
7. What's the download/upload speed of that connection? 5mbps
8. Is clearing the Flash Player Cache of any help? For the 100th time, no.
9. Does the problem also occur with other browsers? Unplayable in other mac browsers
10. Was the game's tab the only tab that was opened in the browser? Yes
35 minutes now, unable to get in.
Smart-Behind
18.04.19, 07:38
I need a mod to help with pictures.....
1. date 2019-04-17 time 14:30 sweden time GMT +1 at 21 hours i still had also today logintime 8:30am and still at 9:30am still loading screen
prnt.sc/ndjl96
2. browser and version prntscr.com/ndjphv
3. prnt.sc/ndjqxc
4. Windows 10 current ver.. oops sorry i mean curry version :)
5. comhem
6. the one they give me.... cable i think???????????????????? :confused::confused::confused:
7. really really fast prntscr.com/ndjti6
8. cleared cache of it all and internet history and computer history and i tried to throw mny laptop out the window... nothing helped
9. not tried, not using other browsers. not installed other browsers.
10 no, then yes, then no again, then as i left to go to visit some one and left my home at about 16 hours, yes, when i got back i closed it and did other things on internet youtubeing :)
Operating system : LinuxMint 19.1 (64-bit)
PC : Intel i7-8550U 1.9Ghz - 16Gb Memory - SSD disk
Browser Chromium
Version 73.0.3683.86 (Official Build) Built on Ubuntu , running on LinuxMint 19.1 (64-bit)
And :
Vivaldi 2.4.1488.38 (Stable channel) (64-bit)
Revision 2640e650a34b63b6befd0c419f417523b8f0ce2b
OS Linux
JavaScript V8 7.3.492.27
Flash 32.0.0.171 /usr/lib/adobe-flashplugin/libpepflashplayer.so
Useragent Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.105 Safari/537.36 Vivaldi/2.4.1488.38
And :
Firefox for linux mint 1.0 - 66.0.2 (64-bit )
Until flash-update to version 32.0.0.171 I did not have any problems but since then I experience the login problem.
Usually login takes about 1m 30s -
Now I, after login or reload from game experience that the load-bar on startscreen dont get past halfway after more than 2 minutes.
If I then click reload again, game usually loads in 1m 30s.
rathbone93
18.04.19, 14:42
The morning after, still not able to log in. Always get stuck here:
https://prnt.sc/ndqotp
Harlequin_1963
18.04.19, 15:45
The morning after, still not able to log in. Always get stuck here:
https://prnt.sc/ndqotp
Try new version of edge browser .... it works for me when chrome and firefox do nothing for more than 15 mins
Arrakkamani
20.04.19, 17:55
Exactly where mine stops. Tried 4 different browsers and 3 different PC's
Starting to assume its either something on my island because I've been playing too long.
Or because I'm connecting from South Africa and they stole some cables somewhere along the way lol
But for the most part it does not seem to be a common issue. Not enough for it to get resolved faster.
TheVictorious
20.04.19, 19:36
This is total BS, 20 minutes stuck and refreshed many time no solution:
1. Date and time - when exactly did the problem occur and how long did it take to load the game? Today 20/4/2019 10:30 PM (and 48 seconds)
2. Browser + Browser version number (Please always post the complete version number, not just "current") Google Chrome Version 73.0.3683.103 (Official Build) (64-bit)
3. Flash version number (Please always post the complete version number, not just "current") 32.0.0.171
4. Operating System Windows 10 Pro 64bit / And same with the enterprise version
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use? DamaMax fiber connection 150Mbps, and Zain 4G 30Mbps
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use? Fiber, and LTE
7. What's the download/upload speed of that connection? 150Mpbs/30Mbps
8. Is clearing the Flash Player Cache of any help? NO! FFS do your work instead of blame users for your stupid code.
9. Does the problem also occur with other browsers? Game stuck on the loading screen for a very long time, and when login the game freezes a lot, UNPLAYABLE
10. Was the game's tab the only tab that was opened in the browser? Yes
I don't beileve BB will work in fix, they just scam users for thier peice of "Mr Hankey"
joanajoanska
21.04.19, 07:39
Hi Vic, I can't log in for last 10h, Happy Easter;)
I had the long loading, up to 15 mins, not long b4 Easter event it stopped & went back to 2 mins load up, did nothing different, I never bother clearing cache or anything. sounds like its seriously annoying for u guys. 1 problem BB may never solve.
I have had some success with people using this workaround:
1)open facebook in one tab and open the game in another
if that does not help
2) close the facebook tab and reload the game
if either of these 2 options work, please post here and let us know
TheVictorious
21.04.19, 12:31
I have had some success with people using this workaround:
1)open facebook in one tab and open the game in another
if that does not help
2) close the facebook tab and reload the game
if either of these 2 options work, please post here and let us know
Tried that and does not help, the only solution for now, and with no kidding, I just opened the game loading, opened other game "Rainbow Six" played for 60 minutes or less, alt + tab game still loading, so I alt + tab after and played more rounds on Rainbow Six, after about 70 minutes, alt+ tab and yay game loaded with that scam message about sad hours event for BB to steal your money .....
Yes, game loaded after 70 minutes, just don't refresh, just open the game and keep waiting that progress bar to keep going or just open something else to play until that bar and game fully loaded.
Believe or not, we do this method which was in 1940's in 2019, game deployed in potato servers
I use aviator browser on my pc now, it blocks flash and adds to keep you safe.
To log-in into the game i have to confirm that i want this site run flash and hey presto works like a dream.
4 hours today and still trying!
7 hours every thing cleared and restarted, 3 different browser, 2 different internet connections, please fix this
Same for me, trying to logon since more than 20 hours now, always takes up to 45 Minutes before I can see the game in the background, but get a popup window on top, saying Server Zone Init failed, pls reload..... tried several different browsers, cleared everything, tried even several different computer and internet connections - always the same... fix this pls as it spoils the game a lot.... finally remembered why i stopped playing this game years ago :-(
Dunno if its any help to those investigating this but this morning, as I couldn't log in on normal browser tried a very old version of opera and after about 15m I got in but was met with endless security messages all relating to data being passed by the current server to a server named w01g04.thesettlersonline.com which was being seen as insecure. I've never seen this message on any other connection I have made to the settlers, either on Chrome or a current version of Opera.
Avant browser has solved my problem. I've gone from 3-4 hour waiting times almost every day to straight in. It's worked the last three days now without fail.
i havent had major problems usually in within 20 minutes but seeing how so many have had issues and are missing out on a event and BB havent addressed the issue is appalling there was a time you would of been all over this and if this is a flash based problem then i dread to think how bad it will get eventually the fact you are not doing anything or if you are it isnt a priority is a worrying sign of how much you value the game and the players
Harlequin1963
25.04.19, 15:29
Got kicked out with a message saying ''refresh .... contact support ......" it didn't stay long enough to read that it said.
5 attempts now to relogin , each time i get to the point of the only thing being downloaded is the facebook 10 minute ping
have 3 friends stuck in a co-op that won't be happy
and thats over 1GB of data i have had to redownload. ( even clearing cache 3 times now hasn't allowed the 5th login to complete )
Why do we need to repeatedly download 200meg of data to play the game ???
On 7th attempt it loaded.
The difference , and i should have spotted it earlier was that the 4 .bin files were all downloading at same time , none were queued
attachment shows 4 file names
got kicked out this afternoon, i could return to play only minutes ago (loading page stucked indefinetley, refresh didn't help)
1. Date and time - when exactly did the problem occur and how long did it take to load the game?
today 25th april, about 7 pm
2. Browser + Browser version number
Opera, Version:58.0.3135.132, but tried also other browser and PC
3. Flash version number
32.0.0.156
4. Operating System
windows 7 (but tried also on windows 10 and ubuntu)
5. What type of Internet connection
DSL, 10 Mb
Is clearing the Flash Player Cache of any help
no
Does the problem also occur with other browsers?
yes, read above
Justice4Life
25.04.19, 23:14
Happens to me also, only i couldnt log in for 2 days already. Its stuck here: http://prntscr.com/ngyogj
Tried other browser too, it doesnt work.
Arrakkamani
26.04.19, 16:00
Can't get in right now again. About two hours stuck in same spot as guy above. Multiple refreshes. One clear cache (placebo)
If i get this thing working its staying on for whole weekend :D
1. Date and time - when exactly did the problem occur?
problem started at xmas event, got much worse before easter event
2. Browser + Browser version number (Please always post the complete version number, not just "current")
Google Chrome is up to date
Version 73.0.3683.103 (Official Build) (64-bit)
3. Flash version number (Please always post the complete version number, not just "current")
Adobe Flash Player - Version: 32.0.0.171
Status - New
4. Operating System
Windows 10 64 bit version 1803 (from updating amd devices yesterday to try to make it better)
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
NCF
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
adsl
7. What's the download/upload speed of that connection?
5 mb down .5 mb up
8. Is clearing the Flash Player Cache of any help?
doesnt seem to, either browser cache or flash cache
9. Does the problem also occur with other browsers?
Edge or Chrome
tried the slim browser but that dont work at all, support forum post on it seem to be outdated also
10. Was the game's tab the only tab that was opened in the browser?
Tried to no effect, also tried disabling the throttling, no effect either
Daniel_11 (EU\Nfl)
Just had 1 hours wait,
was looking at task man and saw game preloads 600mb then sits there doing nothing
reboot, clear Flash settings, clear cache everything, nothing worked.....
Another hour wait later i tried switching my nic to Open DNS instead of my auto settings with ISP , and boom 20 seconds later i was in.
Added friend and couldn't see them despite few travels to and fro. Tried reloading and load time issue was right back... this time i completely disabled flash cache, task manager now shows a single chrome instance instead of previous 10, had to download the whole file obviously, but wasn't all that bad.
few minuntes after playing, i coulndt get opendns to resolve any pages for me
back to square 1 on my own isp dns, i sense my dns access is being throttled due to background network abuse from the game
Someone should try googledns and write their findings
Thejollyone
27.04.19, 05:54
for those still having trouble, there is a possible remedy for long loading times on the test server whereby you increase the cache size of your browser.
As the post has been allowed there, I am presuming BB will allow me to post that link here in the hope it may assist others:
https://forum.tsotesting.com/threads/23438-Slow-loading-on-live-(and-test)-server(s)
Harlequin_1963
27.04.19, 12:27
for those still having trouble, there is a possible remedy for long loading times on the test server whereby you increase the cache size of your browser.
As the post has been allowed there, I am presuming BB will allow me to post that link here in the hope it may assist others:
https://forum.tsotesting.com/threads/23438-Slow-loading-on-live-(and-test)-server(s)
Thankyou, i had been trying to work out how to alter cache settings.
update: google chrome : the files all load , BUT , next time you fire it up it still re-downloads those 4 files again.
cache is now set to a seperate directory and 2GB , still the big files dont stay in cache .....
x-cache-status: MISS
update2: Firefox : working , can get back in in under 2 mins.
Hi me again,
After a long day playing and getting 6 or 7 chat reset in a row, flash crashed again.
This time i just clicked log off on homepage and logged in fresh.
Restarted browser and less than 1 minute load
P.S. I am back on my ISP DNS server, OpenDNS blocked me withing minutes of loading game last night
topgearfan
28.04.19, 14:13
seems the game cant handle if the news tab gets a lot of text in it over the hours of playing and it loads it again every time you change zones and chat crashes.
why does it still take us so long to log into the game we are loosing valueable time this morning it took me 3 h its not acceptable when this has been going on since maintance i have already put in tickets to the tegs with no results i even posted here about 2 times before why is there nothing done and have have cleared cashe on my comp. we all from diffrent countries all using diffrent internets so we is the problem with the game and not with the players
http://prntscr.com/nhzrvs
It's insanly slow also from steam. Cant change browser, or refresh, so no way to change anything in the loading.
At least with broser version you can always try another one.
i have tried every browser and its all the same
Hi Everyone,
some note of possible solution of not getting stuck at loading. not sure if the IT department will accept.
you need a 5 min stop alarm or pomodoro.
clear all cache (not sure yet the real effectiveness.. but nevertheless, I cleared the cache)
then load the game.
If the game does not load in 5 minutes (max 20 min for distraction), hit the refresh button if you are using browser.
Generally, my first load never load within 5min, but the 2nd or 3rd refresh works.
Please do note CET 0000h to 0200h tend to have longer loading time, in my experience, meaning more than 5x refresh (nearly 1hr) to get a working game while pulling my hair :)
But this is not happen every day, but random (because I don't keep track when this happen, but it happen)
enjoy hitting refresh button if 5 min is up and no game. :)
Please let me know if this practice is not acceptable.
thank you
i do practically same and seems it helps,. sometimes more sometimes less :)
I see the lovely format to fill out and generally cant be bothered.
contant refreshes, cleared this, cleared that, different browsers different pc's and different network connections
even down my works corportate network that has over 1k ppl on it. guess what wont load go figure.
what ever you changed in the code maybe a roll back
im more destined to just give up and quit due to cant be bothered. puts my premium days to waste.
I use several browser, but only three for TSO. Firefox, Palemoon, Internet Explorer (not Edge).
Firefox makes no problem, but it takes a lot of time to load and it runs slow.
Palemoon runs smoothly, when it loads. It usually takes several tries. Don't remember running it in one try. It loads to a certain point and start using memory progressively until uses it all, then freeze. Usually i use PM, because it is my main browser, and it is always running.
Internet Explorer works like always. Whenever i tested browser's speed (using Flash), IE was by far the fastest (on par with Avant, but only when using IE). It is the only one that can handle Flash on full screen out of focus (if u use only one monitor, don't even bother to ask). I rarely use it because Flash is the only thing that is useful for. But lately i use it more because other are getting slower with every update.
Add --disk-cache-size=1000000000 to the parameter
You should adjust game requirements !
https://i.imgur.com/3C8yYwc.png
source : https://store.steampowered.com/app/354640/The_Settlers_Online/
its 2019, who still uses xp, btw. should only be windows 10 compatible, out with old stuff
megadethmaniac
30.04.19, 18:30
See workaround has been suggested and that doesn`t work either. Unable to log at all this morning so 1 drop missed and multiple explorers sitting idle! Now at 29 minutes since workaround loaded onto pc and still no better.
Tried latest workaround for chrome (--disk-cache-size=1000000000 addition to setup) and loading bar still gets stuck at 40%!!
its 2019, who still uses xp, btw. should only be windows 10 compatible, out with old stuff
WIN10 is for n00bz. It is probably the worst edition ever. I've been playing this game before WIN10, and it worked. It still works in WIN10 if u use "old" technology like IE, and not "new and better" like Edge. Windows are not upgraded because they made it better, but because they made it cheaper and there are people that don't know how they should work, so they can sell it to them for even more money. As i understood the problem, issue are not the windows but Flash and browsers handling it.
megadethmaniac
30.04.19, 19:22
tell me about it... Bb couldn`t sort out a party in a Friary!
megadethmaniac
30.04.19, 19:24
See workaround has been suggested and that doesn`t work either. Unable to log at all this morning so 1 drop missed and multiple explorers sitting idle! Now at 29 minutes since workaround loaded onto pc and still no better.
Now at 1hr 24 and still no further forward!!!!!!!!!
i use Microsoft edge so latest details on front page are no use to me and I still have problem with long loading times
MaelstromJ
30.04.19, 21:46
Normally I use IE no fix for that.... tried the fix on Firefox......and guess what..... no change
Wulfmeister
01.05.19, 06:29
One more question - where do you put this parameter in Ubuntu? I don't have a desktop icon, I have Chromium locked to the launcher, and there are no options. And of course the slim browser is no solution either...
Running on two different PC's
One very old PC running Vista and an old version of Chrome (it won't let it upgrade and further) which was exhibiting the slow log in problem and usually needed 3 or 4 refreshes after sticking at the usual point. Have done the suggested mod and today it logged in a lot quicker on the first attempt. It jumped from the normal sticking point to the grey screen which usually pops up just before load completes after a couple of minutes. The normal message screen then appeared and login completed by clicking the green tick. Definitely an improvement.
The newer PC running Win 10 and the latest version of Chrome was exhibiting the slow log on and about a week ago it never managed to get past the sticking point. I had given up and switched to Opera which usually logged in after a couple of refreshes. Applied the mod to Chrome last night and logged in fine then and again this morning.
You may want to add to the recently posted [Guide] Better loading times (http://https://forum.thesettlersonline.com/threads/36989-Guide-Better-loading-times) that this solution ONLY works for Windows users.
MaelstromJ
01.05.19, 12:46
You may want to add to the recently posted [Guide] Better loading times (http://https://forum.thesettlersonline.com/threads/36989-Guide-Better-loading-times) that this solution ONLY works for Windows users.
Well it didn't for me maybe window 7s too old hat :P
ibm11042013
01.05.19, 12:49
the slimbrowser does not work, there is something with the flashplayer and yes i havee chrome and i also has the flash player installed but it still says theat i am missing it. so no that is not a solution
None of the advise in the guide helps stop those 4 big files being downloaded every time, they are probably too big for some internal file size limit and so never get cached. I suspect the only way this will get fixed is if those 4 files are split into smaller files or maybe if the game assets are not packed up at all. The limit is pretty low as far as I can tell, even with the browser set to cache up to 100GB, it still never caches files bigger than around 5MB each.
Harlequin1963
01.05.19, 15:04
None of the advise in the guide helps stop those 4 big files being downloaded every time, they are probably too big for some internal file size limit and so never get cached. I suspect the only way this will get fixed is if those 4 files are split into smaller files or maybe if the game assets are not packed up at all. The limit is pretty low as far as I can tell, even with the browser set to cache up to 100GB, it still never caches files bigger than around 5MB each.
Firefox allows you to override the max file size , and does allow almost instant ( 2 to 3 minutes ) loading of game , all large files loaded from cache.
I am on a slow broadband connection and the game now loads fasster than it ever did.
i use Microsoft edge so latest details on front page are no use to me and I still have problem with long loading times
Don't bother trying the "fix" on chrome - doesn't work.
topgearfan
02.05.19, 11:37
You may want to add to the recently posted [Guide] Better loading times (http://https://forum.thesettlersonline.com/threads/36989-Guide-Better-loading-times) that this solution ONLY works for Windows users.
On Mac you can increase cache size for an app. There are instructions out there. Maybe someone who uses one can figure it out and post here too..
Same here. It's not downloading issue at all, network traffic stops at that points (confirmed by debug panel and wireshark). It's some silly loop in new easter code in flash. So no caching can help.
im tired of this long loading times why should i play a game that frustrates me been playing for over 4 years so i thing its time to look for something else to play instead of a game where you have to struggle to log in i have done everything that was ask and still no improvement
http://prntscr.com/nkf9zz
this is now 2 h
The game is very eager to disconnect and would ask me to refresh my browser on every smallest glitch of my internet connection. This, coupling with the well-known long loading time per every login/refresh, is really a nightmare to me now. Could you please make the waiting time during momentary network disconnection just a bit longer? I think that can be done easily and will make the game much easier to stay stable. Thank you.
CharlieTinker
07.05.19, 18:50
I have been trying to load in all day, since event started I have had more and more problems getting in, I have tried the work around as I usually used chrome, that has not worked since event started, have had limited access on Edge, usually taken about two hours to load in, but today no luck at all
cant load the game. the settlersonline.com ping is 160+ which is abnormal. the JAVA is working, but browsers couldnt reach the adress
The workaround for Chrome (better loading times) has been updated - the parameter that has to be added in the Properties window has been changed to:
--disk-cache-size=5000000000 --media-cache-size=5000000000 --disk-cache-dir="C:\chrome_cache"
forum.thesettlersonline.com/threads/36989-Guide-Better-loading-times
For Chrome in OSX, in terminal:
defaults write com.google.Chrome DiskCacheSize -integer 5000000000
worked for me (with dev tools open, I now see .bin being loaded from cache instead of being downloaded)
(now looking for a fix on chromebook)
so...a question for anyone who understands the technical stuff....
these loading times problems are just because of the Easter event, is that correct? or is this going to continue after the event?
because I'm just about done with this taking up all my time just to load the game, leaving me little time to actually play -- and I'm not comfortable messing about in Terminal (I'm on a macbook)
Official workarounds for Mac and Linux are now available:
https://forum.thesettlersonline.com/threads/36989-Guide-Better-loading-times
Also, the workaround for Chrome, Chromium, Opera and Vivaldi (on Windows) has been updated with a screenshot that shows the new version of the parameter that has to be added in the "Properties" window of the shortcut.
My problem is not long loading times - but that loading sometimes stops after 45 seconds ( loading about 60MB ). When that happens, then after clicking reload the loading restarts and usually load for about 130 seconds ( loading about 160MB ) and game starts ( load is 1.3 MB/sec ).
Sometimes the extra restart is not needed.
lordloocan
11.05.19, 07:09
The workaround for Chrome (better loading times) has been updated - the parameter that has to be added in the Properties window has been changed to:
--disk-cache-size=5000000000 --media-cache-size=5000000000 --disk-cache-dir="C:\chrome_cache"
forum.thesettlersonline.com/threads/36989-Guide-Better-loading-times
I have no idea at all what any of that means, and suspect nor do the majority of the people playing the game. How about sorting it out your end instead of asking individuals to mess with the settings on their computers which may impinge on it's performance on other games/apps/programmes?
TheVictorious
11.05.19, 23:56
I confirm that the workaround provided is NOT working at all, sometimes I wait like 15-20 minutes.
Chrome: Version 74.0.3729.131 (Official Build) (64-bit)
Windows 10 64-bit
Flash 32.0.0.171
Also does not work for me in Chrome.
Why should I have to alter settings anyway to make your stupid game work?
I play Elvenar, another Flash browser game and I always log in in less than a minute without fail.
There's nothing wrong with my computer, browser or internet connection so the fault is entirely at server end and seems to be beyond BB capabilities to understand and correct.
I've stuck with this game for years but of late it's become a farce - the Easter event has been a washout - so many eggs missed and daily logins missed.
Unable to log in today to spent what eggs I have - total waste of time.
I'm done with it now, seriously - thank goodness I never spent a penny on this rubbish game.
Cheers BB, it's almost been fun.
Maybe go and learn some coding and how to make a browser game run properly.
Harlequin_1963
12.05.19, 09:10
It still doesnt work on chrome on a pc ( even with updated command line commands) as chrome will not cache files bigger than 25MB and i have yet to see a command that overrules that default setting.
It works on firefox because firefox does have that setting.
Easily checked by looking into the cache folder at the largest file in there.
The simplest fix would be to make sure no game data file was larger than the 25MB limit imposed by chrome.
Event is over and game still won't load -- refresh, wait for 45 min, refresh, wait for 45 min, etc -- still not loaded -- life is too short don't for this
hiswitzend
14.05.19, 15:47
took me 4 hours to log on last night, 45 mins today and still stuck even with the cache enabled on chrome
I haven't had any slow logins in the past 6 years. Chrome and flash updates sometimes prevent me from login in completely.
Downloading or watching Netflix does increase the loading time significantly but that's not something BB can help :D
hiswitzend
14.05.19, 16:45
1 hour 45 mins and still not in, nothing else running in the background.
1. 14/5/19 and 17.00 gmt - 2 hours 10 mins finally logged in to the game
2. chrome Version 74.0.3729.131 (Official Build) (64-bit)
3. flash player 32.0.0.192
4. Windows 10 enterprise
5. EE 4G
6. 4G
7. What's the download/upload speed of that connection? dont know
8. Is clearing the Flash Player Cache of any help? No
9. Does the problem also occur with other browsers? Yes
10. Was the game's tab the only tab that was opened in the browser? Yes
7. What's the download/upload speed of that connection? dont know
It seems that connection speed is your main problem.
The game need to download Gygabyte of datas each time you launch it.
Try your connection speed, for exemple here : Link removed
Please do not post external links
Thank you MOD_Daz for making us respecting the rule.
The link was an Internet Website that test your connection speed.
Type "Internet Speed Tester", in any search engine...
The game need to download Gygabyte of datas each time you launch it.
It really isn't anywhere near even one gig!
topgearfan
15.05.19, 19:53
Dunno, if you keep refreshing and not getting anywhere do you not keep accumulating (hopefully the correct term?) the downloaded MB?
Edit: Im curious is there anyone out there that has problems with Firefox after applying the fix?
TheVictorious
15.05.19, 20:29
The game need to download Gygabyte of datas each time you launch it.
The game loads around 300MB if cache cleared:
https://i.imgur.com/CGb4OqJ.png
And 150 MB if the cache is not cleared:
https://i.imgur.com/yDuV0Bj.png
The game loads around 300MB if cache cleared:
https://i.imgur.com/CGb4OqJ.png
And 150 MB if the cache is not cleared:
https://i.imgur.com/yDuV0Bj.png
If so, there's obviously more stuff going on here. 300 MB takes less than 3 mins with my connection (1.8MB/s) - this game doesn't finish loading in 9 hours…
Btw, not been able to play since April 15th... I don't know why I've kept trying, but enough is enough! Life's too short for this rubbish!
Please watch the language on the forums (even if it is masked)
One of the reason why the flash client takes so long time to download the .bin files from the cdn is because it uses only one socket to download them. If the client would use multiple sockets for downloading from cdn there would be lower chance of timeouts and the cnd would be better utilized.
The lack of caching for the bigger files is probably creating a lot more server load too, which may also result in it failing to respond for some clients.
Splitting up the bin files into chunks that the default cache settings work with is likely the easiest fix. It would also sort both the caching and the socket issue. They can't really expect all the players to make modifications to their own browsers.
It does make me wonder though, why stuff like this and the gem store being broken take so long to fix? The gem store has had issues for a couple of years now, whenever there is a sale most likely. They must have lost loads of potential sales from it, but it just gets ignored or put in the "we are actively working on a fix (but not really)" pile.
Well since your update yesterday I cannot get on at all. It has been stuck at the same point, about 1/3 along the loading bar for 8 hours now and reloads and refreshing does nothing at all. All that happens is that it's still stuck trying to load. Until yesterday I could eventually could get the game to load after about 20 mins, but today it's not happening. Whatever you did, please undo as I have tasks to complete.
I also have the same problem now on the Test page, that's not loading either!
Well since your update yesterday I cannot get on at all. It has been stuck at the same point, about 1/3 along the loading bar for 8 hours now and reloads and refreshing does nothing at all. All that happens is that it's still stuck trying to load. Until yesterday I could eventually could get the game to load after about 20 mins, but today it's not happening. Whatever you did, please undo as I have tasks to complete.
I also have the same problem now on the Test page, that's not loading either!
Please see if the Guide: Better loading times (https://forum.thesettlersonline.com/threads/36989-Guide-Better-loading-times) can help you
topgearfan
29.05.19, 20:44
Well since your update yesterday I cannot get on at all. It has been stuck at the same point, about 1/3 along the loading bar for 8 hours now and reloads and refreshing does nothing at all. All that happens is that it's still stuck trying to load. Until yesterday I could eventually could get the game to load after about 20 mins, but today it's not happening. Whatever you did, please undo as I have tasks to complete.
I also have the same problem now on the Test page, that's not loading either!
Test had a bug thats fixed now.
It seems that issue come back. Its 2 hours that i try to get in the game. Unsuccessfully
Max_turtle
03.06.19, 05:41
1. Date and time - when exactly did the problem occur and how long did it take to load the game?
02.06.19 ~17:00 +~20:00 +~22:00 03.06.19 - 7:36 CEST loading faild
2. Browser + Browser version number (Please always post the complete version number, not just "current")
Opera 60.0.3255.106
3. Flash version number (Please always post the complete version number, not just "current")
Opera, Chromium-based browsers - PPAPI 32.0.0.192
4. Operating System
win 10 64 bit
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
Vodafone
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
DSL
7. What's the download/upload speed of that connection?
16mbit
8. Is clearing the Flash Player Cache of any help?
NO
9. Does the problem also occur with other browsers?
yes - slim and FF
10. Was the game's tab the only tab that was opened in the browser?
YES
11. Had helped now it doesn't
loading stoped after 14 sec
Cross-origin plugin content from must have a visible size larger than 400 x 300 pixels, or it will be blocked. Invisible content is always blocked.
fbevents.js:25 [Facebook Pixel] - Multiple pixels with conflicting versions were detected on this page.
n @ fbevents.js:25
q @ fbevents.js:25
w @ fbevents.js:25
(anonymous) @ fbevents.js:25
(anonymous) @ fbevents.js:25
(anonymous) @ fbevents.js:25
f.__fbeventsModules.f.getFbeventsModules @ fbevents.js:24
(anonymous) @ fbevents.js:25
(anonymous) @ fbevents.js:25
(anonymous) @ fbevents.js:25
play:1 Refused to execute script from 'https://googleads.g.doubleclick.net/pagead/viewthroughconversion/960955624/?random=1559641270581&cv=9&fst=1559641270581&num=1&label=cnElCJWbglcQ6ImcygM&guid=ON&resp=GooglemKTybQhCsO&u_h=1080&u_w=1920&u_ah=1040&u_aw=1920&u_cd=24&u_his=2&u_tz=120&u_java=false&u_nplug=4&u_nmime=6>m=2wg5m0&sendb=1&frm=0&url=https%3A%2F%2Fwww.thesettlersonline.com%2Fen%2 Fplay&ref=https%3A%2F%2Fwww.thesettlersonline.com%2Fen%2 Fhomepage&tiba=The%20Settlers%20Online%20-%20Sandycove%20%5BRealm%203%5D&async=1&rfmt=3&fmt=4' because its MIME type ('image/gif') is not executable.
play:1 Refused to execute script from 'https://googleads.g.doubleclick.net/pagead/viewthroughconversion/948876415/?random=1559641270599&cv=9&fst=1559641270599&num=1&guid=ON&resp=GooglemKTybQhCsO&u_h=1080&u_w=1920&u_ah=1040&u_aw=1920&u_cd=24&u_his=2&u_tz=120&u_java=false&u_nplug=4&u_nmime=6>m=2wg5m0&sendb=1&frm=0&url=https%3A%2F%2Fwww.thesettlersonline.com%2Fen%2 Fplay&ref=https%3A%2F%2Fwww.thesettlersonline.com%2Fen%2 Fhomepage&tiba=The%20Settlers%20Online%20-%20Sandycove%20%5BRealm%203%5D&async=1&rfmt=3&fmt=4' because its MIME type ('image/gif') is not executable.
fbevents.js:25 [Facebook Pixel] - You are sending a non-standard event 'enterGame'. The preferred way to send these events is using trackCustom. See 'https://developers.facebook.com/docs/ads-for-websites/pixel-events/#events' for more information.
n @ fbevents.js:25
q @ fbevents.js:25
w @ fbevents.js:25
r @ fbevents.js:25
fa @ fbevents.js:25
S @ fbevents.js:25
$ @ fbevents.js:25
(anonymous) @ fbevents.js:25
(anonymous) @ fbevents.js:25
r @ fbevents.js:24
each @ fbevents.js:24
value @ fbevents.js:25
value @ fbevents.js:25
value @ fbevents.js:25
a.registerPlugin @ fbevents.js:25
(anonymous) @ inferredEvents.js?v=2.8.51:21
play:1 Mixed Content: The page at 'https://www.thesettlersonline.com/en/play' was loaded over HTTPS, but requested an insecure plugin data 'http://w03bb01.thesettlersonline.com/crossdomain.xml'. This content should also be served over HTTPS.
play:1 Mixed Content: The page at 'https://www.thesettlersonline.com/en/play' was loaded over HTTPS, but requested an insecure plugin data 'http://w03bb01.thesettlersonline.com/settingsdefine1559641273291'. This content should also be served over HTTPS.
Arrakkamani
04.06.19, 16:12
Have not been able to log in today.
Have tried since around 10:00 AM on and off with about 30 minutes between refreshes on work PC and on home PC.
Stuck 1/3 of the way. Just did another clean browser cache and hoping for the the best, because im going to bed in 4 hours and haven't got my daily login reward.
https://imgur.com/lTUt8NZ
Just got that while typing. Literally just finished clearing cache.
Thejollyone
04.06.19, 16:26
Have not been able to log in today.
Have tried since around 10:00 AM on and off with about 30 minutes between refreshes on work PC and on home PC.
Stuck 1/3 of the way. Just did another clean browser cache and hoping for the the best, because im going to bed in 4 hours and haven't got my daily login reward.
https://imgur.com/lTUt8NZ
Just got that while typing. Literally just finished clearing cache.
Had that (your link message) a few times, but I just refresh and get in normally..
Arrakkamani
05.06.19, 14:34
Had that (your link message) a few times, but I just refresh and get in normally..
That still doesn't help me get past the 1/3 loading screen mark :P
Day 2: Decided to start a journal. No luck logging in again today.
Left eye has started twitching. Withdrawal symptoms starting to set in. Must get TSO fix soon. :D
Cleared Cache, tried 2 different browsers, tried 2 different pc's, 2 different internet connections,
Did the profile thing where you set cache file size to 1.5G
If you can tell me the command line that i have to type to get that text bomb you got from Max 2 posts up let me know.
yesterday evening over 5 hours, this morning different pc and Internet connection 2 hours and still waiting, log in has been getting slower over the last 2 weeks, any thing from 15mins to a hour. have applied the fixes and work arounds no difference at all
topgearfan
09.06.19, 08:07
Tried Firefox with the fix?
Michaelangelo
09.06.19, 09:20
I too have had the same experiences with loading times. In the last two to three weeks the loading times are getting longer and longer. I have tried all the reccomended tips and tricks and nothing seems to help. This problem needs fixing NOW!! Enough with making new events, games, buildings, explorers and put all your tech people onto sorting out this problem. With a declining player pool, you would think this is a major priority to be worked on.
again trouble logging in 3 hrs this morning at work, 2 hrs so far here at home?
Attempted to log in as I hadn't played since the last event but it took far too long so i'm done with this game.
This game had so much potential.
still trying, this is getting ridicules
Are you using one of the workarounds (https://forum.thesettlersonline.com/threads/36989-Guide-Better-loading-times)?
It sometimes helps to refresh the loading page if it's stuck for a few minutes (it might be necessary to refresh it several times).
9:50 still trying, and yes refresh every 10- 20 mins have applied all the work arounds tried different browsers applied work arounds to them, dont and have never had this problem with any other site, have been trying now for over 4hrs so many refreshes and multi restarts.
The file size change has made no difference for me using chrome and vivaldi. 3 of the files still download everytime the game is run:
https://ubistatic-a.akamaihd.net/0018/live/GFX_HASHED/amfpacker/aef6ad49b3388b2cfeab1c1d1456e3595b4124a8.bin (55.8MB)
https://ubistatic-a.akamaihd.net/0018/live/GFX_HASHED/amfpacker/fe33b7dc333923490e5c8fa13195e26eff8985ee.bin (53.8MB)
https://ubistatic-a.akamaihd.net/0018/live/GFX_HASHED/amfpacker/7334beef93d350ee195c8178ad3947f70d95b913.bin (40.7MB)
The total transfer size is 151MB each time the game loads.
The workarounds for chrome do not seem to work, as although the cache folder changes location, the cache file limits refuse to change.
topgearfan
10.06.19, 15:38
There is no file size change on Chrome only total cache size change? Thats probably why its not working.
Im afraid of sounding like a broken record at this point but one more reminder that firefox fix has that settings change. :)
topgearfan
10.06.19, 15:44
9:50 still trying, and yes refresh every 10- 20 mins have applied all the work arounds tried different browsers applied work arounds to them, dont and have never had this problem with any other site, have been trying now for over 4hrs so many refreshes and multi restarts.
How much free space do you have on the drive where the cache is?
Despite the increased cache size couldnt your cache still be full?
seems there is an unknown new limit, one or maybe 2 "possible" login per day. The rest of the time, I have been refreshing, reloading, delete cache, those work around are useless. The main issue is 250MB has to be continuously download to have successful entry to the game, any pause in between will have indefinite loading time. Why is the downloading stop randomly?
Also, if manage to have the game running, after 1 to 1.5hr, the game become laggy, often intermittent freeze to the point that refresh is needed. But with the uncertainty that a reload could work, I am in a dilemma between the unwillingness to reload and unbearable freeze...
hope for tomorrow, if ever :/
update:
after rebooting the mac, clear cache, login, click "play", go for a shower, and when return
from the Developer Tools - Network show the following lines 2x.
https://graph.facebook.com/v2.3/me/permissions?method=get&pretty=0&sdk=joey&suppress_http_code=1
{,…}
error: {message: "An active access token must be used to query information about the current user.",…}
code: 2500
fbtrace_id: "GrYlyMFlTL6"
message: "An active access token must be used to query information about the current user."
type: "OAuthException"
Is there some NEW requirement that facebook a/c is needed here? AND the game still stuck at loading page :(
another update:
after 2.5hr of struggling, the game finally loaded... but no time for mission :(
next day different computer different internet provider, 1 hr and still trying have tried 3 different browsers, i dont think bb are taking this serious enough, many people are having this problem now and most dont bother with this forum, this is the worst it has ever been. not a a good way to run a business.
Arrakkamani
11.06.19, 08:44
next day different computer different internet provider, 1 hr and still trying have tried 3 different browsers, i dont think bb are taking this serious enough, many people are having this problem now and most dont bother with this forum, this is the worst it has ever been. not a a good way to run a business.
Yep. It also feels like people are saying if the workaround doesn't 100% work for you then its a user error. Meaning your own fault.
I got in yesterday after deleting flash cache (not browser cache)
Today i did same before trying to log in and stuck on 1/3 loading bar again. So much for login reward lol.
Its TOTTALY RANDOM. But it has been like this on\off since technical implementation of the Easter Event.
2 hrs so far here at home, finally got on this morning at work pc, about 2 hrs multi reloads and different browsers, this problem is only getting worse. the work around makes no difference on any browser.
For some time I have use linux system-monitor to check when download stop. Because when download stop and game dont start within a few seconds it will not start at all ( tried to wait 10 minutes ). Usually a reload will result in game loading all files and start. ( rarely have to reload more times or restart browser ) - Using Linux Mint 19.1, Chromium and Vivaldi. Firefox on testserver.
I tried to use network monitoring in chrome brower with following result :
Result when download is ok : https://prnt.sc/o0d9eh
2 results if download stop to early ( start fail ) :
https://prnt.sc/o0dawl
https://prnt.sc/o0dbjx
3 files downloaded
1. aef6….. always ( while checked ) download 55Mb
2. fe33….. sometimes download 34 – sometimes 53 Mb
3. 7334…. if downloading 40Mb then game starts ok – sometimes only downloading 33Kb ( not 33Mb ) and then stops – then game dont start after downloading stops.
Colors show queued / downloading – and are not always same – sometimes more files download at same time – but I have not found that to have influence on success or not.
still trying to log in have updated every thing, cleared all caches, cleared laptop old files, defraged, updated all browsers applied work arounds again, up to a week ago this set up had very little problems loging in may 10 mins max?
Unable to login into your browser - it keeps thinking over my password.
over 6hrs last nite on laptop with wi-fi with good down load speed, on pc work this morning surprise on in 15mins 1 restart, but system stopped told to restart, have done been waiting one hour so far, it is really getting impossible to play game buffs all mucked up adventure i am on usually takes one nite is still going 3 days troops not getting built as i can not get back to keep buffs on. not quitting( but wont spend any more money either until its fixed) but this problem has been around for a long time, and we get very poor response about it being fixed, again poor way to run a business, and why dont other browser games have this problem?
here we go again, started trying 30 mins ago, a lot of my guild can not get on either some are giving up.
hm.. I am back here again.... refresh, clearing cache many time for last 1 hr
still stuck at loading...
105 requests | 96.7MB transferred | 97MB resources
while typing the sad info, a new line pop up on the developer tools - network
https://graph.facebook.com/v2.3/me/permissions?method=get&pretty=0&sdk=joey&suppress_http_code=1
{"error":{"message":"An active access token must be used to query information about the current user.","type":"OAuthException","code":2500,"fbtrace_id":"CRZhrG5Mq3x"}}
Still no login into your browser - also the login attempt on the homepage kills Firefox - last version on Win 7.
the log in improved a few days before the update down to 5-10 mins, this morning after update over 30 mins so far! not happy hard to play this game, wont be spending any money, and i am not the only one said this before, very bad way to run a business and treat your customers
way over 1 hour to log in this is way worse than yesterday before the fix
Just about had it with this game, the supposed fix has made things far worse for me unable to log on at all so far today after 45 mins.
Arrakkamani
19.06.19, 07:41
I'v tried all the fixes. Clearing browsing cache, clearing flash cache, editing the extensions to make the file size bigger. Didn't help.
Finally tried going through all the browsers. Chrome uses its own flash nope, Opera doesn't support flash, Firefox yes but huge lag.
Safari browser ended up being the only one that ended up supporting abode flash. So using that now even tho i prefer chrome.
Makes you wonder if these issues are the first signs of the end of life for flash instead of issues with the game.
try ( shift + Esc ) end all processes and reload, worked for me
prntscr.com/o3rec0
topgearfan
19.06.19, 08:44
It takes at least 1 refresh to get into game after update even if you clear cache etc.
After update 4 files will be loaded every time ( if you dont clear cache ). Is about 200MB total. First file usually loads fine - but after that one or all 3 of the remaining files dont load.
When monitoring and any of the 3 files load 34-35KB then I know I have to reload because those files will not load.
As long as they stay at zero - or sometimes 300B then I still hope they will load.
I tried to let 'loading' continue after it actually stopped - and found out 4 loads would repeat every 20 minutes.
prnt.sc/o3tl9t
First Permission load - then 10 minutes later second permission load followed by ping and xd ( from cache ).
then next sequence 10 minutes later.
Arrakkamani
19.06.19, 11:37
I tried to let 'loading' continue after it actually stopped - and found out 4 loads would repeat every 20 minutes.
Does that mean it goes into a download loop if it doesn't finish in the first 20 minutes?
rathbone93
19.06.19, 14:25
I'm not sure exactly what this fixed. After the update I did the normal clearing-of-the-cache, the first time I tried launching the game it only got stuck 2 minutes at the loading screen (not horrible, but not that great either). This morning, stuck on the loading screen again for 10 minutes, refreshed and got in after 5.
Does that mean it goes into a download loop if it doesn't finish in the first 20 minutes?
no - means loading stops ( after about 1 minute with 15Mb connection ) - and then only some actions take place in 20 minute loops - not even sure it has something to do with TSO.
LipglossDog
21.06.19, 18:03
i haven't been able to log in for 3 days, each time i have waited for 4 hours, according to task manager nothing is being received via wifi, yet i can log into youtube in seconds and watch videos no problem..
lordloocan
22.06.19, 10:30
Come on BB sort this out, it is getting silly. I never had a single issue logging in before you ''fixed'' the problem, now I sit looking at a 1/3rd completed load bar forever. It is beyond funny now; time to employ someone who can sort it please.
same for me. staring at the loading screen. Please 'unfix' what you 'fixed' some days ago during maintenance. At least it was somewhat better before that day.
Hello,
Since the last update (18 JUN 2019) it's been extremely hard to log in, waiting times 20+ minutes. Since earlier today I can't log in at all using chrome. I could only by using the slim browser, but it took some 2 hours. When will this be fixed ?
40mb 0m38s
20mb 1m16s
10mb 2m32s
5mb 5m4s
4mb 6m20s
3mb 8m27s
2mb 12m40s
1mb 25m20s
0.5mb 50m40s
Those are the rough expected load times with the current caching issues (with all assets that can be cached already cached). Anything over ~4 minutes can lead to a timeout (it never finishes loading).
To have the best chance of getting the game to load:
1) Stop all background downloads so settlers online can download at its fastest possible speed, this includes any kind of music or video streaming. You can safely resume them once the game has finished loading.
2) Keep the loading page in focus, some browsers throttle background downloads which makes the matter worse if your connection speed is slower than 5mb.
I hope this is sorted soon, its a shame if a lot of players are unable to participate in an event because the game does not even load. It's especially awkward if anyone with these loading issues tries to do some co-op adventures and ends up locking the adventure out for hours. I really wish the developers would add more information to the loading screen so you can clearly see when a timeout has occurred rather than leaving the players guessing.
I think something was changed saturday 22nd - in the evening I could not load game in Vivaldi browser even using the usual work-arounds. After clearing cache I got it running.
And now it seem to be stable in both Chromium and Vivaldi -
First load FAILS - with 1 file loading - the other 3 loads 34.x or 35.x KB and then loading stop.
Second load is OK - After reloading page all 4 files load and game start.
It gets worse and worse... each content added make the game slower, and slower.... and slower....
And nobody care !
Since the last maintenance on 18 JUN I experienced very long loading times, then since Saturday I cannot load the game in any browser. I let the loading window in focus over 2 hours and nothing happened, it just showed the loading bar halfway through forever. I sent a ticket to bb and got back generic advice such as "clear chache", etc. I tried everything they suggested, nothing worked, so I replied to them that the problem is their own maintenance/ fix a few days ago. They have not replied yet. It is very frustrating to not be able to log into the game and get no reaction from bb.
I have been trying to get in for the last, maybe, 1hr, refresh multi times and still hang randomly during loading. :(
seems this this the bad time to get in. Writing here as a reminder for BB to know when is bad to get in.
I cannot load the game in any browser
Have you tried the downloadable client?
https://www.thesettlersonline.com/en/download-game
megadethmaniac
25.06.19, 18:00
How long failed this morning had to go to work after 40 mins, still not loading past the left red flag despite refreshes.
Tonight, I`ve been loading for 30 mins and still not getting anywhere. Normally log about 8:30 uk time and 6-7pm uk time
Worse since event start,
Usually takes me about 4-5 mins, I usually get a quick solitaire in or maybe 2 before the game loads.
deterioation of login times has been gradual 1 month or so but worse since event
Megadethmaniac work ? unknown
UK
This game is broken. Busted. Does not work anymore. It's really sad that UBISOFT can get the division 2 with hundreds of thousands of players, real time shooting, VOIP, chat channels, teams of 8 to work flawlessly but cannot get a browser game to load. Do you even HAVE programmers on staff anymore?
I have not been able to reliably login for MONTHS. And with the event it has gotten impossible. I even implemented your "workaround" which is to pass command line parameters to expand the cache to my broswer(s), the multiple that i have tried, and it got better for a while but is broken again. Oh and for the record.. if i have to pass command line parameters to a browser (which does not seem to work anymore anyway).... IT IS BROKEN. Not a single software company in the world would find this remotely acceptable.
It is a simple browser based game and you cannot get it to load?!?!?!? for months?!?!?!?!
#speechless #sad #playingothergames
sparkies2013
25.06.19, 20:48
Have you tried the downloadable client?
https://www.thesettlersonline.com/en/download-game
That is no good, if you run a mac.
sparkies2013
25.06.19, 20:50
How long failed this morning had to go to work after 40 mins, still not loading past the left red flag despite refreshes.
Tonight, I`ve been loading for 30 mins and still not getting anywhere. Normally log about 8:30 uk time and 6-7pm uk time
Worse since event start,
Usually takes me about 4-5 mins, I usually get a quick solitaire in or maybe 2 before the game loads.
deterioation of login times has been gradual 1 month or so but worse since event
Megadethmaniac work ? unknown
UK
Yes, same with me today. Even tried a pc :-p still no luck
Scorilo303
26.06.19, 14:35
Have you tried the downloadable client?
https://www.thesettlersonline.com/en/download-game
The downloadable client (slim browser) is still 'loading' for the last hour (well, a bit more than one hour). Pity...
I haven't been able to load the game on my PC since before the Easter event..... just freezes on loading screen half way along the bar …… I have been playing the game for years and now cannot play apart from an occasion iPad log in which is almost impossible to play on.
My loading issues have been sporadic until yesterday when it took 1.5 hrs to get in, this morning at 6am it did not finish loading after 1.25 hrs and tonight, well am counting at over 30 mins already. Yes I have cleared my cache and all other sites work fine. BB you really need to sort this out.
I can't seam to load this up tried on chrome then explorer then I downloaded opera, firefox and the flash player again
megadethmaniac
26.06.19, 18:40
39 mins to load
megadethmaniac
26.06.19, 19:50
39 mins to load
got booted getting dinner returned 8:20 uk time and still not back in 30 mins later
megadethmaniac
26.06.19, 20:14
got booted getting dinner returned 8:20 uk time and still not back in 30 mins later
now 21:15 uk time giving up still not online
For 2 hours I'm struggling to log in and do not log in. It's a mess to log in
FatsoTheLarge
28.06.19, 22:37
Still cannot load on a Mac with safari or chrome, FTL
https://forum.diesiedleronline.de/threads/138393-Versuch-Fehlereingrenzung-bei-Ladeproblemen
Have a look there if you have loading issues
Scroll to where it says KURZFASSUNG
Right click and select translate to your own language if you have trouble with German
In short:
1: Change the disk cache size (there's a tutorial)
2: Clear cache and cookies
3: Download all 4 files ( 1 by 1 )
This worked for me. If you still have issues follow the first steps of that topic
I hope it helps some here
after 2 days of loading down to 15-20 mins today have not been able to log at all, over 6 hours so far 2 different computers, tried all browsers and all the caches and fixes , really beyond a joke that this can not be fixed!!!
Arrakkamani
29.06.19, 09:00
Can't get in. AGAIN.
over 12 hours and still trying to log in !!!!!
megadethmaniac
29.06.19, 19:35
nave been trying since 5;30 not continuously but now 8:35 and nothing
Haven't been able to log in too, stop at the red flag. Had to use puffin on my phone to be able to log in and send explorers out.
I'm on my work computer, using chrome. Can't install standalone player.
now over 24hrs of trying to log in what a joke this has become
now about 36hrs has game been cancelled??
megadethmaniac
30.06.19, 08:31
nave been trying since 5;30 not continuously but now 8:35 and nothing
gave up last night so explorers currently sitting there twiddling their thumbs and still unable to log in 1h30.
You owe me a new keyboard too as the f5 key is now no longer working
Disappointment.
Dear Devs please find the previous point that the game worked properly and restore it. Otherwise i will disappear permanently.
1. Date and time - when exactly did the problem occur and how long did it take to load the game? I have been experiencing problems in the last three weeks. The bar freezes at 1/3 and waiting and/or reloading doesn't help. :( Sometimes it takes hours, and sometimes I haven't been able to login again within 24 hours, which is really frustrating
2. Browser + Browser version number (Please always post the complete version number, not just "current") Google chrome Version 75.0.3770.100 (Official Build) (64-bit)
3. Flash version number (Please always post the complete version number, not just "current") Flash 32
4. Operating System Windows 8.1
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use? Vodafone or TIM
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use? DSL wireless. I am able to watch videos on youtube without problems. I am also trying with hotspot, but it still won't load.
7. What's the download/upload speed of that connection? 3.1 to 5.4 Mbps
8. Is clearing the Flash Player Cache of any help? Not really. I've cleared cache memory several times, but it didn't help.
9. Does the problem also occur with other browsers? I haven't tried. Google chrome is the only browser I use. Anyway, I've read that some players tried other browsers and it didn't help.
10. Was the game's tab the only tab that was opened in the browser? Yes
11. Was our guide of any help? GUIDE: Better loading times I've followed the instructions for Google chrome and even tried installing the light browser version. Unfortunately neither work. :(
Please help me! :(
Thanks
BeaGromit, Sandycove.
Cheetah2_777
30.06.19, 15:10
Does not load, cant play, island is full anyway.
Happy Christmas! Maybe see you later. Or not.
*going to read "the death of a game" now on my parkbench.
Game over....2 days without it loading, again. That's it for this player, I'm done for good this time. Shame they couldn't get it together and provide a fix for this problem that's plaguing numerous players... I bet you've lost a lot of players this last month.
why is the loading stuck at 98.7 MB at this hour (since CEST 0100h---) ? still not able to get in since 1hr
update...:
after some complain here, they let me in :| but then time to sleep :( cannot do much
yesterday managed to log in after over 36 hrs, this morning over 1 hour so far still trying
TheVictorious
01.07.19, 16:55
The game is very slow in general and site is slow as well, when I send geo as for example, it need 1 minutes before I see him sent, I opened tikki took 4 minutes to appear!!
Other sites are OK, and speed test on 80Mbps down and upload.
MorellaCarter
01.07.19, 17:37
Started Twins 15 minutes ago, still hasn't appeared..
Impossible to enter game. I think its time to say goodbye to settlers. Just not worth to wasting time. Cant believe that BB cant fix this.
topgearfan
02.07.19, 14:00
They are trying to fix it its just veeeerryyy sloooww from our point of view.
I know very little about computer systems so here is my best shot.
This had been happening since football event started and today I started trying to load at 12 noon and is now 3.20 and its just come up with connection to server lost/connection error so reloading again.
I use google chrome
Don't know what version but says up to date as does flash
Use windows 10
Internet provider Virgin
don't understand connection used.....I can only say wifi....no cables
My husband has the same computer, same wifi and he gets on in approx 1/2 hr. (I'm using his at the moment)
In all the years I have been playing I have never had this problem.
needtoplay
02.07.19, 16:21
Went onto Test Server this morning using Firefox Browser and the game was quick to load, not tried Chrome yet.
They are trying to fix it its just veeeerryyy sloooww from our point of view.
"From our point of view"???
I haven't been able to get in since April 15th. Not being able to fix their own mess for over 2.5 months, that's not just slow in "our point of view". Something happened when they implemented the Easter event, which boke the game for a lot of players. Why are they not able to figure out what that was? I seriously think it's fair to question the abilities of their programmers.
Btw, I see NOTHING suggesting they're even trying to fix this. They're posting "solutions" that doesn't work. I'm surprised they've stopped nagging about clearing cache, deleting folders, etc., because for years that's been their standards response to every single problem, while players are the ones suggesting actual solutions to problems, not BB.
1. Date and time - when exactly did the problem occur and how long did it take to load the game? TODAY
2. Browser + Browser version number (Please always post the complete version number, not just "current")CHROME LATEST PLUS OPERA, FF,
3. Flash version number (Please always post the complete version number, not just "current")LATEST
4. Operating System WIN7
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use? AUSTRALIA 2 DIFERENT PROVIDERS
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use? ADSL AND WI-FI
7. What's the download/upload speed of that connection? 3mBPS
8. Is clearing the Flash Player Cache of any help? NOT REALLY
9. Does the problem also occur with other browsers? YES
10. Was the game's tab the only tab that was opened in the browser?YES
11. Was our guide of any help?NO
2HRS AND WAITING
A new game version was implemented yesterday (02.07.2019) on the Test Server (https://www.tsotesting.com/en/homepage). Game files were optimized and reduced in size in order to improve loading. Another update with another filesize reduction will be implemented today (03.07.2019) at around 11:00 - 12:00 CEST.
When today's update is over, please visit the Test Server (https://www.tsotesting.com/en/homepage) and let us know if you see an improvement in regards to loading!
topgearfan
03.07.19, 10:05
"From our point of view"???
I haven't been able to get in since April 15th. Not being able to fix their own mess for over 2.5 months, that's not just slow in "our point of view". Something happened when they implemented the Easter event, which boke the game for a lot of players. Why are they not able to figure out what that was? I seriously think it's fair to question the abilities of their programmers.
Btw, I see NOTHING suggesting they're even trying to fix this. They're posting "solutions" that doesn't work. I'm surprised they've stopped nagging about clearing cache, deleting folders, etc., because for years that's been their standards response to every single problem, while players are the ones suggesting actual solutions to problems, not BB.
Well since from their point of view its acceptable to not fix some bugs for over 6 years a few months is nothing.
new sizes for me on tsotesting:
with nothing cached ~50MB with biggest file being 5.7MB
with cached files its less than 1MB, biggest file being 634KB
so huge difference for file sizes, but the cached version still got to ~40% loaded and paused for a while (about 15 seconds) with no network activity.
Looking good so far, just need the people with 1hour+ loading times to go and try tsotesting and then report back if there is an improvement.
Hi BB_Torkav,
I managed to login on the test server after about 5 minutes, so I can see an improvement.
I hope the improvements will be implemented on the normal server soon.
Thanks
BeaGromit
lordloocan
04.07.19, 07:14
The ridiculous login issues really started at the time that the weekly quests were loaded onto an already over burdened system.
megadethmaniac
04.07.19, 08:00
ok so a couple of days of ok performance loading 10 mins or so and today my morning spot before work is wasted half hour and no hint of a load
topgearfan
04.07.19, 13:50
A new game version was implemented yesterday (02.07.2019) on the Test Server (https://www.tsotesting.com/en/homepage). Game files were optimized and reduced in size in order to improve loading. Another update with another filesize reduction will be implemented today (03.07.2019) at around 11:00 - 12:00 CEST.
When today's update is over, please visit the Test Server (https://www.tsotesting.com/en/homepage) and let us know if you see an improvement in regards to loading!
Will those improvements also reduce the memory usage?
Currently game takes 1GB of memory after loading. Then grows to over 2GB in 2-3 hours at which point it becomes unresponsive and requires a refresh.
Queue_Jumper
05.07.19, 06:47
Well they must have done something to improve the game, as I just logged in, in less than 1 minute.
Very Good 'BB' finally got something right.
today, after maintenance :) :D :cool: . As another player said: I did not even have time to get my coffee when trying to login.
Thank you. I logged in so so fast
Bartlettis
05.07.19, 09:32
WOW.....thats all I can say!
Never has the game loaded this fast....Keep up the the good work BB.....and thx!
Betty_chook
05.07.19, 12:53
1 hippopotomus to 85 hippopotomuses i was in
and no refreshing constantly needed thank you BB
dont understand what you did its far to technical for me but what ever it was yeah it worked
Thank you :)
nice and speedy login - no need to go incognito or refresh multiple times
Thank you for fixing
At first login after update 8-10 files at a total of about 10MB loaded and game started without problem - on second login game started from cache.
Tried on Linux - Chromium and Vivaldi browers.
loads about the same for me never had the issue others did but now game keeps freezing a lot more then it used to and transfering between home island and adventure map is taking ages a lot longer then it was a few days ago
rathbone93
06.07.19, 21:06
Like hades, game loads just fine now (thanks!) but gets buggier sooner than it normally did after launching the game - after about an hour, have to reboot the game.
topgearfan
07.07.19, 12:14
So the memory usage is down from 1GB to 700MB at start but the game still gets unresponsive after doubling the memory in 2-3 hours, so at 1.4GB.
seems like the long loading time is back. :(
update 1:
this link
https://ubistatic-a.akamaihd.net/0018/live/debug/7f308e26402939e0833356075dbe345699b2b974.swf
took nearly 32 sec to load
currently loading stuck at
https://ubistatic-a.akamaihd.net/0018/live/GFX_HASHED/amfpacker/875aca54d116e422e7ed39b2a1a36712ad397a14.bin
update 2:
clear cache and restart browser seems to help, at least could load the game again reasonably.
hope this is just a cache issue.
update 3:
game loaded, but island not fully loaded
many building missing
no visual guide to build new mine or buff building
also no building queue, when try to place copper mine "blindly (estimate position, due to no visual guide)"
Google Chrome
Version 77.0.3865.90 (Official Build) (64-bit)
update 4 :13 oct 2019
wonder if this thread ever re-use for repeated long loading time... already waited more than 15 min and still no game, will try tomorrow
Been having access problems too!
For several days,now,the game refuses to load,when it does it chucks me out when I try to perform almost any action.
Managed to get less than an hour's play today,that's starting around 9:30am.
Currently,loading runs upto the blue screen,then freezes there or sometimes at the next screen.
Very frustrating!
Even on the odd times it has let me play for a few minutes,attempting the Excelcior will always cause a freeze and i get thrown out.
Help!
I note that this is still not fixed,and the furry dust is still not working correctly either!
Time to find another game,methinks......
Thejollyone
24.04.20, 07:16
since yesterday morning my game is experiencing extra long load times mainly getting stuck on the loading page. Once I finally make it in, the game is extremely laggy and keeps freezing,. If it loads in Firefox, there is no chat server whatsoever.
To try and cure this I have:
Flushed DNS
Cleared cache
Re-booted router
Checked for Windows updates
Checked for latest drivers
Uninstalled and re-installed Chrome
Uninstalled and re-installed Firefox
Tried Opera browser
Tried Edge browser
Ensured Hardware Acceleration is disabled
Tried playing the game in it's own window
I connect via fibre optic broadband at speeds of up 100Mb (ethernet) and 70Mb (wifi). I ran speedtest several times yesterday and there appears to be no issue this side. Indeed all other webpages are normal.
Playablilty was slightly improved in the evening, but still noticably laggy/slow and intermittent freezing. However, this morning I am back to not being able to do much else other than log in a buff a couple of buildings.
EDIT: deleted wifi adapter and rebooted laptop where it re-installed seemed to have cured this for me.
https://ubistatic-a.akamaihd.net/0018/live/debug/AC_OETags.js
This host refuse connections occasionally (connection timeout). Pretty much every time I have slow loading, or none, this host is the reason for it.
Using BING as DNS configured using google's public dns as forwarders.
Stuck on the opening screen that changes tips. The Close button does not become green.
Installed again the standalone client although it stopped logging long ago - well it didn't start logging normally. :( Deinstalled it again.
Any suggestions?
:mad: it took 43 mins to log in with downable Client ..... some people tell me that I'm lucky to be able to login so fast :(
1. Date and time - when exactly did the problem occur and how long did it take to load the game?
26 dec 2020 7:36 gmt +1 was the last time i had problems
2. Browser + Browser version number (Please always post the complete version number, not just "current")
Downloadable client ;) Have multiple browsers, problem is in the client itself
3. Flash version number (Please always post the complete version number, not just "current")
32.0.0.465
4. Operating System
Windows 10
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
Ziggo
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
Cable
7. What's the download/upload speed of that connection?
200mbit down, 100 mbit up
8. Is clearing the Flash Player Cache of any help?
No
9. Does the problem also occur with other browsers?
Not browser related
10. Was the game's tab the only tab that was opened in the browser?
Not browser related
11. Was our guide of any help? GUIDE: Better loading times
Which guide???
My problems seem to be random. Client crashes of 2 minutes or so. I close it start again, sometimes it works first time, sometimes I have to restart 4 times. Eventually it will work, but the crashes are annoying
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