Account is locked

[wizardleyoyo]

Not only me, the players around me are all locked.I know about 30 , maybe there are more players
Support has not responded to the mail so far.

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Description of multi-accounts:

1.All of us are Chinese.After the server in our country is closed[2018-02], players who love this game still come to the European service.

2.Due to the network censorship[GFW,Great Fire Wall] and geographic location of our country, in order to get a stable network environment, most of our players use a VPN. If you are willing to test, we can provide an account.This may be the reason why we think we are multi-accounts.

3.We all know each other in the real world, some people live in the same city.We all hope to continue to keep this joy with players all over the world.

4.Any one of us will explain the relevant and non-malicious problems with the utmost frankness and patience.

5.Hope to solve the problem as soon as possible. Please accept my benediction to TSO team.

[Anna562002]

my account blocked too.normal games blocked? I used Facebook log in.

[Stork_samsung]

when I complete and quit the YWC adventure, the prompt is blocked by the account.

[iloveoov]

Be banned too………
I dont know why？ Support not respond me
I have only one account and never harm the other players T_T

[CongYang]

last night , when i quit Unknown Regions adventure.Forced to quit, and then can't log in。

[Soupssss]

I was connected last night, and all chats went Offline during an undetermined time...

What happened ?

[shede2022]

I don`t know why last night.
My number is .There was no violation
Don`t text me back

[liyao9903]

There is no violation. It has been banned for no reason. Please explain.

[witchmaggie]

Muhahahaha
Not me alone

[Kit_]

are you sure your accounts have been blocked?
or are these zonelocks?
what are you seeing when you try to login?

[topgearfan]

I was connected last night, and all chats went Offline during an undetermined time...

What happened ?

Weekly chat reset. There was a popup.

[Mannerheim]

Something fishy going on here. Many of the poster names are kinda related to each other in pairs (theme, context, etc.), with similar join dates and all on the same server...

[Nihilista]

Something fishy going on here. Many of the poster names are kinda related to each other in pairs (theme, context, etc.), with similar join dates and all on the same server...

Yapp. And the fact that ”iloveoov” and ”stork_samsung” are nicknames directly taken from two very famous Starcraft professional players is very telling to me... seems like a extremely unlike coincidence that two differeny players, got their nicknames from the very same ”source”, plays on the same server on TSO just happen to be banned at the same time.

I know my Starcraft - played the franchise for 20 years now.

[Darkness_eye]

Can you give me an explanation??

Why is my account blocked?

[Darkness_eye]

Are you paying for the signing loss?

[Darkness_eye]

And my VIP time.

[SouthKING]

“Your access to the game has been blocked for the following reason:

You have been banned. Please contact Support.” why？

[wizardleyoyo]

I re-edited the 1st layer and hope to get an understanding.

[Mannerheim]

I re-edited the 1st layer and hope to get an understanding.

Those certainly would explain why bans would happen automatically/manually, especially due 2. and 3.

However only way to attempt to resolve it is to contact the support by using email: ingame.support@thesettlersonline.com or the contact form: https://www.thesettlersonline.com/en/help-and-support

Everyone should do it by using their own login or email. BTW support is sometimes super slow and can take days to get a reply.

[BB_Torkav]

All affected accounts, please contact our Support Team: https://www.thesettlersonline.com/en/help-and-support (the contact form at the very bottom of the page)

This thread will now be closed. As it is forbidden by the Code of Conduct (https://forum.thesettlersonline.com/threads/29865-In-game-Rules-Code-of-conduct-(chat-and-forum)#complaining_about_moderation) to discuss bans on the Forum, all further threads about this issue will be closed as well.