Gems purchase

[StanTray]

Hello,

I have bouth 2 times gems - one for 1700 and second 600 today. The problem is that I didnt receive anything. Could you please advise me why?

Thank you.
Regards,
Stani

[hades8840]

Hello,

I have bouth 2 times gems - one for 1700 and second 600 today. The problem is that I didnt receive anything. Could you please advise me why?

Thank you.
Regards,
Stani

if you havent had them in a couple hours from when you bought them you need to send a in a ticket with the receipts you would of had email so they can check you bought them its also worth checking with the company you used to pay them that payment has been taken

[pcsaba64738]

Hello!

One of hungarian players has the same problem. She has bought gems for money 1 month ago. She sent the money, but gems didn't appear at her.
I helped to write a letter to support in english, but support didn't answer her. No answer, no gems, no money.
Support didn't answer my letter too in another issue.

Please check the team!

Thanks!
pcsaba64738

[hades8840]

Hello!

One of hungarian players has the same problem. She has bought gems for money 1 month ago. She sent the money, but gems didn't appear at her.
I helped to write a letter to support in english, but support didn't answer her. No answer, no gems, no money.
Support didn't answer my letter too in another issue.

Please check the team!

Thanks!
pcsaba64738


SEE below might help


Hey again.

It could also happen if you replied before the agent. However, as we are currently having some issues with the Support System, please DM me with your Ticket ID, and I will look into it. If anyone has a similar issue, feel free to PM me as-well!

[pcsaba64738]

Thank you, i sent a PM to you...

[hades8840]

Thank you, i sent a PM to you...

you need to pm BB_Trafffer not me other then the advise above i cant help you

[BB_Trafffer]

Thank you, i sent a PM to you...

Please PM me with the details and I will check it out!

[Steve1077]

I wouldn't bother buying gems, this game could be gone by the end of the year

[AlexSunshine]

same here, sent pm to bb traffler.

18 hours, still no gems, lost out on pumpkins from sending out the explorers i was going to buy, this is really un productive

[mickeyscott]

hi, i recently bought gems and nothing has shown in my account, i got receipts to say completed but noything, this has happened to twice now and becoming frustrating, please help

[Alessy]

a month ago I bought gems and I didn't receive anything, the people from the support didn't help me either, remaining with the money given and without gems. today I suffered the same thing again. Is it still worth getting tired of this game?

[ginny31]

a month ago I bought gems and I didn't receive anything, the people from the support didn't help me either, remaining with the money given and without gems. today I suffered the same thing again. Is it still worth getting tired of this game?

Assume you eventually got your gems last time because if you didnt you would be a fool to try again...you will get them just there slow at giving them back out until they confirm the proof ..having you receipt will help do as already suggested and if support hasnt answered message the BB on this forum in this thread

[Mindslayer]

I bought gems this morning and still have nothing in my account either. It's been roughly 11 hours since I purchased them. Never had an issue before. I sent an email to support, hopefully they get it sorted.

[BB_Trafffer]

If you bought gems and didn't receive them, please contact our support team, they will be able to help. To speed up the process, please add a receipt.

[BillyGoatGruff]

I bought gems yesterday - 22,000 during happy hour. No gems appeared. Raised a ticket with support - no response. Looks like I'm £35 down

[Qualan]

just re-submit, eventually it lands on a helpful desk

[BillyGoatGruff]

I've raised two tickets with all info - still no response

[BB_Trafffer]

I've raised two tickets with all info - still no response

Could you please send me a Private Message with the TicketID?