View Full Version : [Feedback] TSO Future Timeline & Unity FAQ
BB_Trafffer
23.11.20, 11:55
Please feel free to leave your thoughts and comments on the TSO Future Timeline & Unity FAQ.
The original post can be found here (https://forum.thesettlersonline.com/threads/37973-TSO-Future-Timeline-amp-Unity-FAQ).
Happy commenting!
BB_Trafffer
So does this mean that Steam players simply won't be able to play until you guys eventually figure this out? Why will you not allow for Steam players to move to having a normal browser account, which we do know is possible, as it has been done in the past. Now would seem the best time to allow players to move their account from Steam to an email. Otherwise... "We are working on enabling as many ways to log in and play the game as possible. " basically has me reading "you will not be playing the game until April". Which.......... is really unsatisfactory. It has been known for some time that flash would go down. It has been known for some time that the steam client is unreliable. Players have moved from Steam to Browser in the past, and yet for the past year, you have refused to allow players to move from Steam to browser... and now, Steam users are being left out in the wind.
So... is there already a link where we can download the test server for settlers? or when is that gonna be available?
Wuselwirbel
23.11.20, 16:29
I was a vocal critic of your transition plans in the past. For the first time in ages, you inspired confidence in me that you actually can make this happen. Huge effort still outstanding but I keep my fingers crossed.
Roughly in mid-January, you will also require an Uplay account to continue playing. This has several reasons such as security, homogenizing our technology overall instances, and getting ready for all future steps. So, this is another important task we all need to complete as early as possible to ensure our islands continue thriving.
and
Will a Ubisoft/Uplay Account be required for the Unity version / the temporary client version?
In mid-January Uplay accounts will become mandatory to play the Settlers Online. As announced previously, this step is important to adhere to our guidelines regarding service quality, security and to align all world-wide instances to the same login method.
and
How does the Unity port & Temporary Flash-Based Client affect platforms such as Steam, Facebook and Kongregate?
We are working on enabling as many ways to log in and play the game as possible. More specific info will follow.
So uplay login only?????????????????
that sucks what if our facebook login stuff same as uplay ones on different server we cant be on 2 servers same email etc.
this really important like person on steam said above this if this not sorted before april that is not right or fair tbh
I have a email account so uplay and i have a facebook account so are you saying us on facebook wont be able to play them accounts like steam peeps i know someone that plays on steam are they not going to be able to play until april?????????????????
sorry like but like many i been locked out my account for days since last update coz fb login got broken only just managed to get back in it today
maybe you can unlink steam or facebook from some players accounts to get them on uplay bit not everyone and im one of them cant do that.
so i would like to know what the plan is for us on facebook and them on steam as well coz i know a player on steam
mrfatalerror
23.11.20, 16:42
I wish you luck with ten transition, not an easy task. And about the delays - if the downloaded client will be useful, it is possible to accept it, understand it and "survive" until unity solution ;-) .
See now I feel much better about the future then i did will others be able to use the client if they use the same device to play?
Both my wife and I have Uplay accounts that open at level one. Every time. No matter what we do.
Since the changes earlier this year the ONLY way I can login is via facebook. What course of action should we take to get a Uplay account which allows access to my level 72 game?
Both my wife and I have Uplay accounts that open at level one. Every time. No matter what we do.
Since the changes earlier this year the ONLY way I can login is via facebook. What course of action should we take to get a Uplay account which allows access to my level 72 game?
there is a thread on this in the german forums dont have link to hand sorry but i found it as on the german server since having uplay account i am lvl 1 and my user name is different to here and the us server i am on...i have deleted the profile on the german server hopefully i will be able then access the account i have on there under this name ..just need a BB to put a step by step guide for us
This is indeed good news...
a question - if we have a unisoft login do we need a uplay one as well, sorry if it sounds a stupid question, I dont know what uplay is.
SirSpuderlot
24.11.20, 00:26
It would be nice to get some details about moving to a Uplay account, namely how is this done and do we lose my current profile and have to start from the beginning. I also have a ubisoft account for the old 'offline' settlers (different email address) will this be an issue.
It would be nice to get some details about moving to a Uplay account, namely how is this done and do we lose my current profile and have to start from the beginning. I also have a ubisoft account for the old 'offline' settlers (different email address) will this be an issue.
There's a thread (https://forum.thesettlersonline.com/threads/37592-FAQ-Ubisoft-Login-Guide?highlight=uplay) dating back from last May already. Simply by reading it, then applying the guidance and doing what my browser asks me to modify in order to make it work, I succeeded in migrating my account to a Uplay account.
BB_Trafffer
24.11.20, 13:48
So... is there already a link where we can download the test server for settlers? or when is that gonna be available?
Not yet. We want to start it as soon as possible.
maybe you can unlink steam or facebook from some players accounts to get them on uplay bit not everyone and im one of them cant do that.
As far as I'm aware, it's possible. Just hit our support team.
Both my wife and I have Uplay accounts that open at level one. Every time. No matter what we do.
Since the changes earlier this year the ONLY way I can login is via facebook. What course of action should we take to get a Uplay account which allows access to my level 72 game?
We got a FAQ here (https://forum.thesettlersonline.com/threads/37592-FAQ-Ubisoft-Login-Guide). If you're still having problems, please contact our support team.
This is indeed good news...
a question - if we have a unisoft login do we need a uplay one as well, sorry if it sounds a stupid question, I dont know what uplay is.
Uplay is actually Ubisoft Connect. So if you have a Ubisoft login and are using it to login, you are good to go :)
I also updated one point in the FAQ:
Are we going to use the current Slim Browser during the transition, or will this be updated/reworked?
It will be a new and updated Download Client. We will provide a MacOS installer for the client.
As far as I'm aware, it's possible. Just hit our support team.
I have personally asked, multiple times, over the past year. I've been denied every single time. They say that they don't have a way to unlink the steam accounts, although people have done it before.
I would gladly unlink my account from steam in a heartbeat. I know a number of people that would as well.
We got a FAQ here (https://forum.thesettlersonline.com/threads/37592-FAQ-Ubisoft-Login-Guide). If you're still having problems, please contact our support team.
I have read this FAQ many times. It does not help with my problem. I cannot see the "Migrate to Ubisoft account" option in my profile so all the remaining advice which refers to this process does not appear to help me.
I have a Ubisoft account and if I log in with it the game opens at level one.
I can ONLY login to my correct Level 72 with the Facebook login option.
If I delete my Ubisoft account will this magically reinstate the "Migrate to Ubisoft" option in my profile and allow me to create a new account linked to the correct level or will I be frozen out completely?
Will support actually help me, or just wait three days and close the ticket?
Psychokilla
25.11.20, 13:56
I have a uplay account but currently log in using facebook. my uplay account is linked to facebook. however if I login via uplay i start as a new settler, not my existing account. I have read the faq and there is no information regarding how to migrate my exiting log in to my uplay account.
This is extremly frustrating as I have been playing for a number of years and I do not want to lose all my progress.
There are a lot of players using a facebook log in and I am sure many that have the same issue.
BB_Trafffer
25.11.20, 14:08
If you want to disconnect your Facebook/Steam account and move it to Ubi, please contact the Support Team, they are able to do so.
For any migration issues, please also contact our support team.
Please send me a PM with your ticket ID if you don't get a reply within 1-2 days.
@BB_Trafffer any idea when the xmas test will be out I know you said it would likely be on the new test server that you want us all to get used to also the new client because of the possible down time with flash ending on the 31st ...normally xmas even is around a week before xmas day so around the 18th but that would mean the event would need to start on the 14th this year as the 21st seems to close to actual xmas.. but either way isnt much time left for us to even test the xmas event let alone get used to new server and client as its being left so late
After instaling your stupid client
https://prnt.sc/vq018q
Your stupid client TSO broke my browser firefox and edge and some aplications in PC. Now need reinstal or windows or need try to repair what your stupid client broke in my PC!
https://prnt.sc/vq09kl
Nice...
https://prnt.sc/vq09kl
Nice...
calm down the http error has nothing to do with the client as its a common problem been going on for ages and they dont know why....as for the other thing that happens when windows thinks there is a threat just run it anyway but wouldnt at moment is a glitch which is easily fixed but you would prob have a heart attack seeing the http error sent you into a meltdown
Thank you BB for putting the new client on the test server :)
The new client has to be launched by pressing the 'play now' button in the browser; there is no option to play in browser on the test server any more. This is fine on the test server, but an all-or-nothing approach on live servers will be sure to cause problems for some players.
Will there be a period of having two 'play' buttons on live servers - one for the client and one for browser play?
so how do you get this to work? i downloaded the link, then it creates an icon, i click that and it asks me to uninstall.. it then uninstalls then installs again. what am i missing? thanks
so how do you get this to work? i downloaded the link, then it creates an icon, i click that and it asks me to uninstall.. it then uninstalls then installs again. what am i missing? thanks
there is a error in the folder name bb will have to fix it or you can follow the instructions on the test server that do work
Download the client, install it, then launch the game from the play button. You may have to acknowledge some security warnings on the test client, and it only works on the test server at the moment.
The test server forum is best for support on it at the moment.
OK got it to work ty, got through the errors messages etc changed some letters.
looks promising though :)
What's up? Wasn't there supposed to be Unity Test server as the first step? Is it download flash client test server instead?
What's up? Wasn't there supposed to be Unity Test server as the first step? Is it download flash client test server instead?
Actually thats a very good point
This is for the test server
So far there only seems to be a downloadable .exe client version…
What about unix derivatives?
Also, since I'm not planning on updating my browser:
will the regular flash version work (the current /play URL), or will the Ubisoft client be required and in case of any problems with it,
people for whom the Ubisoft client will not work (but will have a browser supporting Flash) won't be able to play during the transition stage ’or worse’?
In the FAQ it's only stated that it MIGHT be possible, to play on a browser with Flash during the transition period, but that's not reassuring at all.
Also from the FAQ:
’Is it going to be possible to play TSO Unity version on Linux/Mac/Chromebook/Mobile Devices?
On Linux, you may have to install a browser plugin for the Unity Player.’
There doesn't seem to be any such Unity Player. Internet only returns results about running windows plugin version on linux using Pipelight,
but Pipelight itself is not supported anymore and dead…
I hope for a more detailed Settlers->Unity FAQ to be published later on, but thought to better ask this soon, because at this moment this doesn't look good.
So far I can only download the client with .exe... will there be an installation file for Macbook eventually ?
will there be an installation file for Macbook eventually ?
From the FAQ: "We will provide a MacOS installer for the client"
This compulsory move to Ubisoft seems as clear as mud to me. Page for migration reads like this:
Migrate to Ubisoft account
Your "The Settlers Online" profile is not linked to a Ubisoft account! If you link it now, either by entering your Ubisoft account credentials on the left, or by creating a new Ubisoft account on the right, you'll receive some cool rewards for your "The Settlers Online" profile (sent via in-game message).
There is one big form in the center column. Nothing on the left, nothing on the right ............ dah ........
This compulsory move to Ubisoft seems as clear as mud to me. Page for migration reads like this:
There is one big form in the center column. Nothing on the left, nothing on the right ............ dah ........
I didnt see that bit about rewards i didnt get nowt when i switched over I know the german servers did they always do but nowt over here
How do I know if I have a Ubisoft account?
Schipperke
29.11.20, 23:13
Will those of us with accounts on more than one server be able to log in to both on the interim client?
ClarenceDuPont
30.11.20, 10:29
We got a FAQ here (https://forum.thesettlersonline.com/threads/37592-FAQ-Ubisoft-Login-Guide). If you're still having problems, please contact our support team.
I have read this FAQ many times. It does not help with my problem. I cannot see the "Migrate to Ubisoft account" option in my profile so all the remaining advice which refers to this process does not appear to help me.
I have a Ubisoft account and if I log in with it the game opens at level one.
I can ONLY login to my correct Level 72 with the Facebook login option.
If I delete my Ubisoft account will this magically reinstate the "Migrate to Ubisoft" option in my profile and allow me to create a new account linked to the correct level or will I be frozen out completely?
Will support actually help me, or just wait three days and close the ticket?
+1
Step by step instructions to migrate, or link, a FB login TSO profile to UPLAY TSO profile, maintaining all progress and purchases, are required.
Not some support black hole with copy and paste responses about cache and 20 min logoffs, proper instructions or route through support with details of exactly what they require to action a request.
I do not understand why it wont accept my username.
Do i need to make a new username?
i followed guide but that does not say anything about username.
sorry i am not much good on a computer.
I do not understand why it wont accept my username.
Do i need to make a new username?
i followed guide but that does not say anything about username.
sorry i am not much good on a computer.
t's a test server app that needs a test server account to play a test server game.
not trying to do test server trying to get a Ubisoft account followed the "migrate to Ubisoft account "link from my legacy account profile.
lordloocan
01.12.20, 22:30
I am still trying to find out if I will be able to continue to play on multiple worlds at the same time once all these changes end.
I currently have Northisle and Zeus open on Chrome, Newfoundland on Firefox and Sandycove on Edge. I know I am not alone in wanting to get an answer to this. A simple yes, no, don't know tbh will do, just some sort of answer.
I am still trying to find out if I will be able to continue to play on multiple worlds at the same time once all these changes end.
I currently have Northisle and Zeus open on Chrome, Newfoundland on Firefox and Sandycove on Edge. I know I am not alone in wanting to get an answer to this. A simple yes, no, don't know tbh will do, just some sort of answer.
Your right you wont be alone I play some on the german servers and on the US plus i like to have the test open while i play testing things out and seems wont be able to even do that if this thing only works on one server at a time
Schipperke
02.12.20, 00:18
I am still trying to find out if I will be able to continue to play on multiple worlds at the same time once all these changes end.
I currently have Northisle and Zeus open on Chrome, Newfoundland on Firefox and Sandycove on Edge. I know I am not alone in wanting to get an answer to this. A simple yes, no, don't know tbh will do, just some sort of answer.
I've been trying to get an answer to this also, both here and on the North American forum. I play on Newfoundland & Ares, and have both open on Chrome at the same time. There are 2 other people in my guild who play on both servers - we'd all like to know.
Kordek_The_Great
02.12.20, 03:30
I've done the download but it doesn't work.
I am still trying to find out if I will be able to continue to play on multiple worlds at the same time once all these changes end.
I currently have Northisle and Zeus open on Chrome, Newfoundland on Firefox and Sandycove on Edge. I know I am not alone in wanting to get an answer to this. A simple yes, no, don't know tbh will do, just some sort of answer.
Same here. Information that BB gives us is a mess, confused and insufficient.
So where is the first item on the planned timeline the UNITY TEST SERVER?? we can see the downloadable client and we know that will be hitting the game within the next two weeks as thats when the xmas event starts and the client and the new testserver should both be done by then... Is the test server even done? we all know the flash based standalone was around is that the reality of how BB really plan to move the game forward hoping ppl will just get used to it..
We got a FAQ here (https://forum.thesettlersonline.com/threads/37592-FAQ-Ubisoft-Login-Guide). If you're still having problems, please contact our support team.
I have read this FAQ many times. It does not help with my problem. I cannot see the "Migrate to Ubisoft account" option in my profile so all the remaining advice which refers to this process does not appear to help me.
I have a Ubisoft account and if I log in with it the game opens at level one.
I can ONLY login to my correct Level 72 with the Facebook login option.
If I delete my Ubisoft account will this magically reinstate the "Migrate to Ubisoft" option in my profile and allow me to create a new account linked to the correct level or will I be frozen out completely?
Will support actually help me, or just wait three days and close the ticket?
Contacted support yesterday morning and got a reply in the evening. Very precise steps provided to get rid of facebook and revert to a legacy account. Had to wait some time (perhaps 30 mins) for the password reset email to appear but it did come eventually
I was able to log in and somewhat to my surprise the 'Migrate to Ubisoft' link now appeared prominently in my profile. I tried to link to Uplay and was told that my account was already linked. Rather than mess about trying to delete the uplay account which takes a month, I simply tried the link again and created a new uplay account with another email address. This worked immediately and I was able to use the Uplay logon option for the first time. All appears good now. Thanks to BB_Traffer and support for the assistance.
Contacted support yesterday morning and got a reply in the evening. Very precise steps provided to get rid of facebook and revert to a legacy account. Had to wait some time (perhaps 30 mins) for the password reset email to appear but it did come eventually
I was able to log in and somewhat to my surprise the 'Migrate to Ubisoft' link now appeared prominently in my profile. I tried to link to Uplay and was told that my account was already linked. Rather than mess about trying to delete the uplay account which takes a month, I simply tried the link again and created a new uplay account with another email address. This worked immediately and I was able to use the Uplay logon option for the first time. All appears good now. Thanks to BB_Traffer and support for the assistance.
Can you post that "Very precise steps" guide you've received so others can us it, as BB takes ages to update their absolutely insufficient scramble which they call a "guide". :)
I too had to contact report with the above issue, they were fast, efficient and precise with their instructions
Make sure your Facebook e mail address is current and you have access to it, log in to Facebook
Go to “Account” – “Privacy Settings” – “Apps and websites” – “Edit your settings” Delete the app “The Settlers Online”..... and pray!
After a few minutes (it will feel like hours) you will receive a real life e-mail, it will look like this https://prnt.sc/vz6qw0
When you have clicked on the link and created a new password you will be back in the game.
Go to in game profile page https://prnt.sc/vz74va click on it and you will be given the opportunity to create a u play account (if you are unable to choose your correct user name add a number or extra letter to it) this will not affect your player name ....now you can breathe again as all done!
I too had to contact report with the above issue, they were fast, efficient and precise with their instructions
Make sure your Facebook e mail address is current and you have access to it, log in to Facebook
Go to “Account” – “Privacy Settings” – “Apps and websites” – “Edit your settings” Delete the app “The Settlers Online”..... and pray!
After a few minutes (it will feel like hours) you will receive a real life e-mail, it will look like this https://prnt.sc/vz6qw0
When you have clicked on the link and created a new password you will be back in the game.
Go to in game profile page https://prnt.sc/vz74va click on it and you will be given the opportunity to create a u play account (if you are unable to choose your correct user name add a number or extra letter to it) this will not affect your player name ....now you can breathe again as all done!
Yes, those steps are pretty much it. I never did get the email amazola showed, perhaps i was too impatient, but I was able to use the 'forgot password' link on the legacy login. This had previously told me that I did not need a password with my FB account, but now allowed me to choose a legacy logon password. This too took a while to come but once it did, it worked smoothly.
Thanks amazola
Followed your post and it worked a treat and gifts received from BB. For info the email took about 10 minutes to come through from BB.
Thanks amazola,
For everyone else, look for e-mail at the Spam folder, if you suspect that e-mail is not sent.
BB_Trafffer
11.12.20, 13:45
The migration guide with details is available here (https://forum.thesettlersonline.com/threads/38001-Ubisoft-Guide-Step-by-Step).
MommaMidnight
15.12.20, 13:06
I've haven't been able to log into test for a while now, kept coming up with an error on fb.
I've migrated to ubisoft on main game and now when I try logging in on test with the ubisoft login it has my name as new settler. Something isn't right. How can I fix it?
Edit: never mind, it's only test, I'll start again. *heads off and sulks*
Psychokilla
15.12.20, 14:38
I have unlinked my account from facebook and have received my email and set up my legacy account. I cannot migrate to ubisoft account as there is a lvl 1 account linked to it (I must have set this up when trying to do the migration in the past before clearer instructions were given). I have requested to delete the lvl 1 account but had a notification that this will take 14 days. So my question is, will i be able to use the new client (when it comes) with my legacy account until the option to migrate to ubisoft becomes available for me? if not I will miss a large part of the upcoming event. I do not wish to create a new ubisoft account as I already have one that I use for other games and do not wish to have multiple accounts.
This obviously does not answer my question and does not help as I still have 13 days to wait until the option to migrate to ubisoft becomes available to me.
Does anyone know the answer to my question or do I need to wait until the client is available to find out?
Obviously, I do not want to miss out on any of the event.
//Removed message from Support. ~BB_Trafffer
BB_Trafffer
16.12.20, 14:18
So my question is, will i be able to use the new client (when it comes) with my legacy account until the option to migrate to ubisoft becomes available for me? if not I will miss a large part of the upcoming event. I do not wish to create a new ubisoft account as I already have one that I use for other games and do not wish to have multiple accounts.
Short answer - yes.
Roughly in mid-January, you will also require a Ubisoft Connect (formerly Uplay) account to continue playing. This has several reasons such as security, homogenizing our technology overall instances, and getting ready for all future steps. So, this is another important task we all need to complete as early as possible to ensure our islands continue thriving.
Source (https://forum.thesettlersonline.com/threads/37973-TSO-Future-Timeline-amp-Unity-FAQ)
Psychokilla
16.12.20, 14:22
Thanks BB_Trafffer
However i am now confused as I have recieved another reply from support this morning telling me I will no longer be able to play when the client is launched as it will have to be accessed by the ubisoft account!
Miramazzie
16.12.20, 20:18
I also need to know about playing on two servers, Newfoundland and Ares.
Well number 2 of the time line goes live tomorrow number 3 happens on the 21st..... so what happened to the most important item number 1??
AlexSunshine
17.12.20, 16:01
should we remove the old client, before the new one tomorrow ?
should we remove the old client, before the new one tomorrow ?
one was for test. this might be for live server
should we remove the old client, before the new one tomorrow ?
NOTE: If you have already tested the client versions on the test server, the client might tell you that you have an old client version and ask you to uninstall it. Click on "okay", the old client will be uninstalled automatically and the installation of the new client will follow directly.
i have done that now i can got on to play and that is sad i have been trying now for atleast 6 hours
Eyebrows99
21.12.20, 18:26
I also need to know about playing on two servers, Newfoundland and Ares.
Just trying it out and I managed to load two clients - one via Chrome on my desktop and one via Edge in a sandbox. Perhaps that might work for you?
I am using Win10 and Sandboxie-Plusv5 if that helps. Need to see if I can save the programs in the sandbox but not too difficult to set up to play. I guess a VM would work too and be a more perm basis.
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