[Feedback] Ubisoft Guide - Step by Step

[BB_Trafffer]

Please feel free to leave your thoughts and comments on the Ubisoft Guide - Step by Step.

The original post can be found here (https://forum.thesettlersonline.com/threads/38001").

Happy commenting!
BB_Trafffer

[SnowBlizz]

The guide has a massive "gamebreaking" flaw. You do not anywhere take account (ha!) of the people who have multiple settlers accounts across different game worlds. Some with differing log in options used, e.g. Facebook for one world, say the US and Legacy and/or UBI for others.

Edit:

Second question. I play by Steam, and I *already* know how to play using normal webbrowsers with my Steam credentials, yes the very thing you think cannot be done, because I'm awesome like that. Can I just migrate to UBI direclty that way without having to involve the incompetence department you call support?

Edit2: Also, my UBIsoft Account is already connected to TSO Testserver TSO account. How will that imapct trying to move.

[lady-lucy]

If you are a Steam user, please contact our support team so we can disconnect your TSO profile from Steam, allowing you to merge (your account will be "Legacy" after this procedure).
Is this the only way we can keep playing as steam users as we do not get much info on the steam site besides the comment they are looking into it...

[SnowBlizz]

If you are a Steam user, please contact our support team so we can disconnect your TSO profile from Steam, allowing you to merge (your account will be "Legacy" after this procedure).
Is this the only way we can keep playing as steam users as we do not get much info on the steam site besides the comment they are looking into it...

Quite likely. Effectively TSO moving off Steam at this point is my take. It woudl answer the question how they are going to ensure onyl ubiconenct login going forwards.

[Sir_Killemall]

Just to point out that the email stage from disconnecting from facebook can take ages to arrive
Mine probably took an hour which caused me to send a ticket

I now have a new level1 attached to my uplay account so I need to wait 14 days to wait for it to delete so I can attach my now fixed account to uplay

[WizardofPos]

I had to change to a ubisoft login last year as my facebook login stopped working. When I changed over I didn't get any rewards. My wife has just changed her account over and she got all sorts of goodies as reward for changing over. seems a bit unfair I would love the 30 day premium reward for changing over.

[BB_Trafffer]

The guide has a massive "gamebreaking" flaw. You do not anywhere take account (ha!) of the people who have multiple settlers accounts across different game worlds. Some with differing log in options used, e.g. Facebook for one world, say the US and Legacy and/or UBI for others.

Edit:

Second question. I play by Steam, and I *already* know how to play using normal webbrowsers with my Steam credentials, yes the very thing you think cannot be done, because I'm awesome like that. Can I just migrate to UBI direclty that way without having to involve the incompetence department you call support?

Edit2: Also, my UBIsoft Account is already connected to TSO Testserver TSO account. How will that imapct trying to move.

This guide is only for players who want to merge their accounts now. If everyone has to play from an Uplay account, we will publish an announcement and provide full details.

1. If your account is linked to Steam, you won't be able to merge it without disconnecting it first.
2. Please check this. (https://forum.thesettlersonline.com/threads/38001-Ubisoft-Guide-Step-by-Step?p=360386&viewfull=1#post360386)



I had to change to a ubisoft login last year as my facebook login stopped working. When I changed over I didn't get any rewards. My wife has just changed her account over and she got all sorts of goodies as reward for changing over. seems a bit unfair I would love the 30 day premium reward for changing over.

I have received several similar reports. We are currently investigating.

[Susiemac21]

I managed to switch my facebook logon to a legacy and then link to Ubisoft doing this. Thank you! At first, the app on facebook would not allow me to turn notifications on for the settlers app (or any app), so I was worried I would not get a message from you to change the password. I now found I had a setting in facebook that I needed to turn on first, see screenshot below.

https://prnt.sc/w12229

https://prnt.sc/w12229

[frenil75]

You maybe should add that it takes quite some time to receive the automatic e-mail when you remove the Facebook connection.

[BB_Trafffer]

I managed to switch my facebook logon to a legacy and then link to Ubisoft doing this. Thank you! At first, the app on facebook would not allow me to turn notifications on for the settlers app (or any app), so I was worried I would not get a message from you to change the password. I now found I had a setting in facebook that I needed to turn on first, see screenshot below.

https://prnt.sc/w12229

https://prnt.sc/w12229

This will be for sure helpful!


You maybe should add that it takes quite some time to receive the automatic e-mail when you remove the Facebook connection.

Thank you, added!

[MommaMidnight]

ok, the guild i'm in seems to have a few players that have used ubi login for test and when they try to link main account to ubi login they can't link it's already linked. prnt.sc/w3ihld

Is there any way we can get around this without having to delete test account or making new ubi account etc???? Time is fast running out and would rather not lose players due to fiddly issues like this, if we can avoid it pls.

Edit: One recommendation suggested is would it be possible to have deactivation period on test accounts be dropped to something like 48h so if this is the issue stopping main account being linked we can get it fixed faster???

[BB_Trafffer]

Is there any way we can get around this without having to delete test account or making new ubi account etc???? Time is fast running out and would rather not lose players due to fiddly issues like this, if we can avoid it pls.

Currently, it is not mandatory to use a Ubisoft Account, so we will not change it. However, when this is the only way to log in, we will announce it together with all the details.


Roughly in mid-January, you will also require a Ubisoft Connect (formerly Uplay) account to continue playing. This has several reasons such as security, homogenizing our technology overall instances, and getting ready for all future steps. So, this is another important task we all need to complete as early as possible to ensure our islands continue thriving.

Source (https://forum.thesettlersonline.com/threads/37973-TSO-Future-Timeline-amp-Unity-FAQ)

[royavatar]

hi been playing Friday sat, sun now getting this message
"something went wrong, please make sure to start the game via the website, also make sure that you are still logged in, if problem persists, please contact support"
re done , reset, cache , dns browswer edge, log in log out log in still will not play just above messag,
sending to support no email reply happens so no referance to put here, so contact support does not exits, put in on facebook and no reply from any BBS people yet looks like everyone is in hiding
regards royavatar, very very very very very very upset

[Russellfire366]

getting same message royavatar, every time i close down, but always boots up again. needs to be looked at.

[DreMat]

how did you detach the level1? I couldn't figure out how!

[PharTing]

So WHEN are the 32-bit and Linux downloadables dropping please?

We are trying to build a bit of a bank of presents for our guildies who cannot currently connect, but if BB are not going to have those overlooked clients released before the xmas merchant dries up, it is a waste.

More information please BB.... .Keep us in the loop!

[Durin_d]

So WHEN are the 32-bit and Linux downloadables dropping please?

We are trying to build a bit of a bank of presents for our guildies who cannot currently connect, but if BB are not going to have those overlooked clients released before the xmas merchant dries up, it is a waste.

More information please BB.... .Keep us in the loop!


32-bit and MacOS will come in January, so after the event has ended.

There will not be client for Linux.

[Aalahoo]

I still cannot get passed a message "cannot update client". I'm going nuts trying to figure this out. It is, no doubt ,easy for some of you but there is something i am not getting.

[EdwardTheSlayer]

So, if you already login using the [ Login (Ubisoft Account) ] button, then I assume you need do nothing more?

[cat_flap]

From the first message on the thread that led here-

'After entering The Settlers Online site you will be greeted with a message allowing you to link your Uplay account with The Settlers Online account.'

Is the 'Uplay account' the thing that is created/accessed by the CREATE AN ACCOUNT/LOGIN on the white UBISOFT screen shown a bit further down the original thread.

There is no reference to a Uplay account above this reference so how do people know what it is?

[Kafka-]

I followed the instructions to migrate my account to Ubisoft account, which I already had. I had forgotten my password for the Ubisoft account but I was able to reset that OK.
So I migrated it then went to login by Ubisoft account login at the top but it doesn't see my account and calls me 'new settler'.
When I go back to Legacy login and go to migrate again it tells me the account is linked already.
So I can play on Legacy login but not in Ubisoft login.
I have followed the instructions.
Any ideas, or will I just stop playing when Ubisoft login becomes mandatory?

[qawpaw]

try pm bb_traffer

[Kafka-]

Tried that - he's probably sick of people pm-ing him.

Silly me for thinking this was a place where you might get help with BB-induced problems!

[qawpaw]

i did it long time ago so i forgot how, but i remember it whas straight forward, as it should be.
but reg: support!!! one should think it whas there for them to help us players, when ever we need it.

[JohnRo79]

I followed the instructions to migrate my account to Ubisoft account, which I already had. I had forgotten my password for the Ubisoft account but I was able to reset that OK.
So I migrated it then went to login by Ubisoft account login at the top but it doesn't see my account and calls me 'new settler'.
When I go back to Legacy login and go to migrate again it tells me the account is linked already.
So I can play on Legacy login but not in Ubisoft login.
I have followed the instructions.
Any ideas, or will I just stop playing when Ubisoft login becomes mandatory?

guide is pretty simple to read and complicated to follow by the looks of it

login to ubisoft, delete wrong assigned account from there. it takes 2 weeks

keep on playing using legacy

after at least 2 weeks, click migrate in legacy, login under unity and there you go. all sorted



now a bit of explanation about why ubisoft has a wrong level account into it.

when you first create an ubisfot account, it'll link a l1 account to play the game.
then you'll have to do that 2 week dance to delete it and have it extra virgin.

BUT , if you migrate from legacy, CREATE an Ubisoft account, it'll link your migrating legacy account into that newly created Ubisoft one.

All shown but not quite explained into those guides.

[Kafka-]

Thanks JohnRo I'll do that.

I was totally at a loss why I suddenly had a L1 account - they don't explain that well at all.

[BB_Trafffer]

Tried that - he's probably sick of people pm-ing him.


Absolutely not! I reply to everyone who sends me a PM and you also got a reply yesterday. However, you didn't send me anything back.

[Kafka-]

Absolutely not! I reply to everyone who sends me a PM and you also got a reply yesterday. However, you didn't send me anything back.

Thanks for your reply Traffer, which I received some time after I posted.
Thanks also for the link to the instructions that I had already read and followed.
Even though I followed the instructions apparently I 'made a mistake and created a L1 account'.
If it is possible to randomly create a L1 account when following the migration instructions carefully, then there is something wrong with the instructions and the process.
So I have logged in by Ubisoft and deleted the 'new settler' account, after 14 days I will once again follow the same migration instructions and see what happens.
If I get another L1 account then that's it for me.

In the interest of creating feedback, which this topic is about, here's my feedback;

The whole process around Flash end of life has been a shambles, rushed out at the last minute, alienating a good portion of your players and leaving others with a variety of problems with the new 'interim' client.

The updated client seems little better, citing the experience of a number of my friends, who report lags and random shutouts for hours at a time.

On top of that you now introduce this Ubisoft migration, the results of which appear random, ranging from no problem at all to failing to migrate and creating new starter accounts.

That's my feedback, I hope you find it useful.

[Matilda_6]

Having followed these instructions on 14th February
"To do it, please follow these additional instructions:
*Log in on Facebook
*Go to “Account” – “Privacy Settings” – “Apps and websites” –“Edit your settings”
*Delete the app “The Settlers Online”.

Afterwards, you will receive an e-mail including additional information (please note - this may take a while).

I'm still waiting for said email, please advise on how long I need to wait.

[JohnRo79]

Having followed these instructions on 14th February
"To do it, please follow these additional instructions:
*Log in on Facebook
*Go to “Account” – “Privacy Settings” – “Apps and websites” –“Edit your settings”
*Delete the app “The Settlers Online”.

Afterwards, you will receive an e-mail including additional information (please note - this may take a while).

I'm still waiting for said email, please advise on how long I need to wait.

i believe you won't get the email if you re-link your facebook with the game

[sandra555]

Having followed these instructions on 14th February
"To do it, please follow these additional instructions:
*Log in on Facebook
*Go to “Account” – “Privacy Settings” – “Apps and websites” –“Edit your settings”
*Delete the app “The Settlers Online”.

Afterwards, you will receive an e-mail including additional information (please note - this may take a while).

I'm still waiting for said email, please advise on how long I need to wait.

I have the same problem

[JohnRo79]

I have the same problem

you can request a new password under LEGACY forgot password way . have you tried that?

[Cully]

i just followed the instructions to merge from my profile. I didn't get the option to merge settlers with Ubisoft. I already have a Ubisoft account so could this already have been done? I don't remember getting any rewards if I did.

[sandra555]

I sent private Message to BB about my problem but no answer :(

[ApostolisM]

when i will create a new ubi account i have to use the same email as the one i already use for my faceb/legacy log in? or it should be a different one?

[JohnRo79]

when i will create a new ubi account i have to use the same email as the one i already use for my faceb/legacy log in? or it should be a different one?

try it and see what the system will tell you

[Norton_C]

when i will create a new ubi account i have to use the same email as the one i already use for my faceb/legacy log in? or it should be a different one?

You can use any email, as long as it is not connected with UBI account already, which leads into many times described troubles.

[ApostolisM]

ty

[Peterh445]

I deleted the game from Facebook and waited for the email ... 7 hrs later and no email.

What is supposed to happen now ???

I went to log into the game as normal and FB login button is there, no instructions to say what to do if we dont receive this email.

Do I log out of FB on the website were we load the game and see what options come up. I dont want to end up with level 1 island

[LeonCL]

I had a little trouble with migration. I do not receive any mail in my vipmail.hu mailbox. If I try to enter the uplay, it will indicate an incorrect password, but the password reminder will not come from there ... When I registered, there was no problem with this e-mail adress yet...
If I want to re-register with my name that has been used for several years, it says it’s already booked. Nana, to be busy, I signed up with him, but ubisoft could really get there in the XXI. century to also send a password reminder based on username to the email address registered for the name.
After several years of play, I don't want to start from scratch ...

[ApostolisM]

send ticket to support


I deleted the game from Facebook and waited for the email ... 7 hrs later and no email.

What is supposed to happen now ???

I went to log into the game as normal and FB login button is there, no instructions to say what to do if we dont receive this email.

Do I log out of FB on the website were we load the game and see what options come up. I dont want to end up with level 1 island

[Gileras]

I have the same problem. My fb login cannot be connected with legacy account. I have sent a request to support 2 days ago and still no answer!
Are they trying to force us out of the game? don't know what else to say!

[JohnRo79]

I have the same problem. My fb login cannot be connected with legacy account. I have sent a request to support 2 days ago and still no answer!
Are they trying to force us out of the game? don't know what else to say!

keep playing with facebook then. legacy is about to end

[Gileras]

.

[Gileras]

keep playing with facebook then. legacy is about to end

Don't know how long i'll be able to play with fb login

[FAQ] Ubisoft Login Guide
Can I continue to use my Legacy account to play The Settlers Online?
For now, yes, you can continue to use a Legacy account to access your The Settlers Online profile. However, our long-term wish is to have all players who currently use Legacy accounts to link their The Settlers Online profiles to Ubisoft accounts. Currently, the migration from Legacy to Ubisoft accounts is optional, however, it will become mandatory at some point in the future. We will notify all you with at least two-weeks notice before we intend to make migration to Ubisoft accounts the primary method.

[JohnRo79]

Don't know how long i'll be able to play with fb login

[FAQ] Ubisoft Login Guide
Can I continue to use my Legacy account to play The Settlers Online?
For now, yes, you can continue to use a Legacy account to access your The Settlers Online profile. However, our long-term wish is to have all players who currently use Legacy accounts to link their The Settlers Online profiles to Ubisoft accounts. Currently, the migration from Legacy to Ubisoft accounts is optional, however, it will become mandatory at some point in the future. We will notify all you with at least two-weeks notice before we intend to make migration to Ubisoft accounts the primary method.

PM BB_traffer2 next week (not weekend) with your ticket ID and details about your issue.
he'll take a look and advise. he'll have a long list of messages i believe ...

[Lady-Anne]

I have had to reconnect mine to FB, disconnected it, waited 24 hours for e-mail sent report to support, waited an additional 24 hours sent another request to support was logged out of the game still no e-mail or response from support so had no option but to reconnect it, I had better not have lost my game tomorrow, that's all I can say

[Sue1000]

i set up a ubisoft account some months ago when instructed but because legacy account still worked i did nothing further however i have now tried to link my existing settlers account to this ubisoft account but it wont link and just sets up a new settler island account. having been a user for several years and spent a lot of money in the process i dont want to start again. i contacted support who have said that mu ubisoft account has accidentally linked to another newly made settlers account. they suggested that i create a new ubisoft account but i cant as i only have one email address and i dont want a new email account! any advice on what i can do?

[Durin_d]

they suggested that i create a new ubisoft account but i cant as i only have one email address and i dont want a new email account! any advice on what i can do?

If you are using gmail you can use alternate address for the same email account.

Example:
If your email address is name@gmail.com you can use name+ubi@gmail.com and the emails sent to that address will go to name@gmail.com inbox.

You can add anything to the end of your email account name using + and the emails go to the same inbox.
Also gmail doesn't care about . in the address so name@ n.a.m.e@ and na.me@ are the same.

[PaulLG]

any advice on what i can do?

Follow the advice for level 1 account on the guide (forum.thesettlersonline.com/threads/38001-Ubisoft-Guide-Step-by-Step):

* Log in to your wrong level 1 account
* Go to profile settings on our home page
* Delete your wrong lv1 TSO profile (please note: this will take 14 days)

[Anjo-Hunter]

Please feel free to leave your thoughts and comments on the Ubisoft Guide - Step by Step.

The original post can be found here (https://forum.thesettlersonline.com/threads/38001").

Happy commenting!
BB_Trafffer

Hello.

I followed the instructions and successfully logged The Settlers off of my FaceBook account. I then waited over 20 hours for the email to help me do the next step. It never came. There is no way to let you know it never came. Including posting this comment. I had to relink my account to FaceBook so I could be logged in, so that I could in fact make this comment. Not really acceptable. Yet again another issue I find that seems like, in part, you work to make it so players will get frustrated and stop playing.

The first time / issue is the "Nontech support", as I prefer to call it. Email a tech support issue and once your Tech Support team responds you give us 24hours to reply or you close the ticket?!?! Are you kidding?!?! You are aware, I hope, that people have lives, beyond playing your game, and that replying in a quick manor is simply a ridiculous expectation on your part. But as that is your expectation I guess not. Sad. Just sad.

Back to my current issue. As there are no instructions as to what to do if you do not get an email after disconnecting your account from FaceBook, would someone please respond to this message and let me know what I should do to hopefully connect my account to the Uplay account I would like to use?

Hopefully, thank you for your help.

Anjo

[JohnRo79]

Hello.

I followed the instructions and successfully logged The Settlers off of my FaceBook account. I then waited over 20 hours for the email to help me do the next step. It never came. There is no way to let you know it never came. Including posting this comment. I had to relink my account to FaceBook so I could be logged in, so that I could in fact make this comment. Not really acceptable. Yet again another issue I find that seems like, in part, you work to make it so players will get frustrated and stop playing.

The first time / issue is the "Nontech support", as I prefer to call it. Email a tech support issue and once your Tech Support team responds you give us 24hours to reply or you close the ticket?!?! Are you kidding?!?! You are aware, I hope, that people have lives, beyond playing your game, and that replying in a quick manor is simply a ridiculous expectation on your part. But as that is your expectation I guess not. Sad. Just sad.

Back to my current issue. As there are no instructions as to what to do if you do not get an email after disconnecting your account from FaceBook, would someone please respond to this message and let me know what I should do to hopefully connect my account to the Uplay account I would like to use?

Hopefully, thank you for your help.

Anjo

keep playing using facebook and migrate when a guide will be posted

[Anjo-Hunter]

Ok. Thank you. I hope that will work.

[Sue1000]

i contacted support and they have told me to contact ubisoft support however they have not told me how to contact them. the link on front page only goes to settler support! please can someone provide a link to ubisoft support? thanks

[JohnRo79]

i contacted support and they have told me to contact ubisoft support however they have not told me how to contact them. the link on front page only goes to settler support! please can someone provide a link to ubisoft support? thanks

have you tried ubisoft.com?

[Schipperke]

i contacted support and they have told me to contact ubisoft support however they have not told me how to contact them. the link on front page only goes to settler support! please can someone provide a link to ubisoft support? thanks

Here's the link for ubisoft support: https://support.ubisoft.com/en-US

FYI, I also was told by support to contact ubisoft support back in December when I first started trying to migrate my account.
I did contact ubisoft support and they told me I had to contact TSO support. That was the extent of the "help" I got from ubisoft.
After 2 months of struggling with this issue, I finally contacted BB Trafffer who was very helpful and finally was able to sort out what was wrong.

[yxxxx]

I tried to follow the guide to change from Facebook and like others, its been over 24 hours without receiving and email so I have reconnected as I don't want to loose access to the game especially with an upcoming event on the horizon.

[Hurzty_II]

do we have any idea how long it will be to get the email please, i am back playing via FB for now so just waiting for the email so i can disconnect again and reconnect with my new password, as i connect through FB so no password before.

[BB_Trafffer]

Hey everyone,

the issue has been resolved and everyone should now be receiving emails shortly after the request. Note - you can still use your Facebook account to play.

[Boudicaa]

I dont get the option to logon with my legacy account :( - It showed a couple of weeks ago, but as I couldn´t remember my password I couldn´t proceed) Have sent several tickets to support but they are all unanswered -

[JohnRo79]

I dont get the option to logon with my legacy account :( - It showed a couple of weeks ago, but as I couldn´t remember my password I couldn´t proceed) Have sent several tickets to support but they are all unanswered -

so how did you post on this forum then?

[GRUIA_N0VAC]

i need help!
i have an account with Facebook!
is it gonna be affected?
if yes in need guidance

[syclone44]

Hi,
I post this message for my friend ,he has no access to his account anymore becouse he have not migrated from legacy to ubisoft login.

Legacy login is not available anymore on start page,only ubisoft login.
This makes it impossible to migrate legacy to ubisoft,the only thing that happens is you create a new level 1 account.

My friend is worry he has lost 9 year of playing this game.

Can someone explain what to do now?

[Norton_C]

Hi,
I post this message for my friend ,he has no access to his account anymore becouse he have not migrated from legacy to ubisoft login.

Legacy login is not available anymore on start page,only ubisoft login.
This makes it impossible to migrate legacy to ubisoft,the only thing that happens is you create a new level 1 account.

My friend is worry he has lost 9 year of playing this game.

Can someone explain what to do now?

Contact BB_Trafffer by private message.

[lordloocan]

From German server login page:

March 20, 2021 Preparation: Ubisoft login

Dear settlers,



After the elimination came as a surprise for some settlers and thus various problems arose, we would like to give you the chance to migrate again for a short time by reactivating the legacy login. You can find the instructions here .

Should you still want to wait until the legacy button is completely removed and do NOT migrate, you should check the following data:
• The email that is stored in your account. You can view and change them under "My Profile" on the start page. If it is no longer up-to-date, please change it.
• Remember your passwords. The browser's memory function will not help you. You have to know the passwords and type them in by hand. Should you no longer know your passwords, please use the legacy button under "Forgot your password" to resend and remember!


Please never share your passwords! We would never ask for it either.

Thank you for your comments and your understanding.
BB_Kumakun

[yxxxx]

Hey everyone,

the issue has been resolved and everyone should now be receiving emails shortly after the request. Note - you can still use your Facebook account to play.

I tried again and despite waiting 2 days still never received an email. Doesn't look like its working still

[BB_Trafffer]

Hi,
I post this message for my friend ,he has no access to his account anymore becouse he have not migrated from legacy to ubisoft login.

Legacy login is not available anymore on start page,only ubisoft login.
This makes it impossible to migrate legacy to ubisoft,the only thing that happens is you create a new level 1 account.

My friend is worry he has lost 9 year of playing this game.

Can someone explain what to do now?


You can still merge your account: please contact our support team directly - they will manually send you a migration link.


I tried again and despite waiting 2 days still never received an email. Doesn't look like its working still


Please check JUNK/SPAM/PROMOTION folder. If you still didn't receive it, please contact our Support Team.

[yxxxx]

Please check JUNK/SPAM/PROMOTION folder. If you still didn't receive it, please contact our Support Team.

Ok I will contact support


Ok I will contact support

They sorted me out really quickly and easily very impressed.