View Full Version : New Downloadable Client
lordloocan
18.12.20, 09:44
The new downloadable client was launched yesterday on the French server. Maybe this thread from there will help any who hit similar problems as they reported:
https://forum.thesettlersonline.fr/threads/36019-Nouveau-client-t%C3%A9l%C3%A9chargeable-Vos-commentaires-!
If you open it in Chrome you can use the auto-translate option top right.
I am dubious as to whether or not the client will open on my PC.
Reading the instructions etc,. suggests that the client must be downloaded without administrator rights as otherwise it will not open.
As a sole user of my PC I naturally hold administrator rights.
Does this mean that must somehow open a non administrator account on my pc in order to use this software?
Looks as if I may not be able to play for a while.
Gekke-Gerrit
18.12.20, 10:06
I am dubious as to whether or not the client will open on my PC.
Reading the instructions etc,. suggests that the client must be downloaded without administrator rights as otherwise it will not open.
As a sole user of my PC I naturally hold administrator rights.
Does this mean that must somehow open a non administrator account on my pc in order to use this software?
Looks as if I may not be able to play for a while.
No, just when the program start don't add administration rights to it.
I am dubious as to whether or not the client will open on my PC.
Reading the instructions etc,. suggests that the client must be downloaded without administrator rights as otherwise it will not open.
As a sole user of my PC I naturally hold administrator rights.
Does this mean that must somehow open a non administrator account on my pc in order to use this software?
Looks as if I may not be able to play for a while.
I am sole user it works fine already tested it on french server
CricketRulz
18.12.20, 10:17
You can't open the application The Settlers Online Installer.exe because Microsoft Windows applications are not supported on macOS
Is there only one version and all Mac users are stuffed?
Russellfire366
18.12.20, 10:21
well, ive downloaded the new client,i think, pressed blue play button, get a message "an erroe occurred and game is not available at the moment". i presume things are still going on with maintenance atm
Doesn't work for me, "an error accorded and the game is not available for the moment."
I have a Mac at home, so I think my settlers gaming may be over.
its not finished yet the exact same thing happened yesterday on the french server when you try to start you will get a error as they havent finished installing the update yet and there was no mac installer yesterday on the french server
Russellfire366
18.12.20, 10:28
thanks for the heads up hades :)
I just checked on Mac. It is still downloading .exe file no .dmg. May be i should wait more......
KingFlibble
18.12.20, 10:38
I am dubious as to whether or not the client will open on my PC.
Reading the instructions etc,. suggests that the client must be downloaded without administrator rights as otherwise it will not open.
As a sole user of my PC I naturally hold administrator rights.
Does this mean that must somehow open a non administrator account on my pc in order to use this software?
Looks as if I may not be able to play for a while.
It just means when you install it, do not use the Right Click context menu option "Run as Administrator" just use the normal Open command or double click it.
So still not finished yet? I tryed many times to start game and show me error every time.
KingFlibble
18.12.20, 10:46
So still not finished yet? I tryed many times to start game and show me error every time.
im sure they are they still migrating, i think the msg yesterday said the downtime would be a few hours and they only started at in the last hour or two.
"An error occurred and the game is not available for the moment."
I get the error
"An error occurred and the game is not available for the moment."
I get the error
try reading the thread it helps
Just one question, does this mean you cannot change the installation directory? Or does it mean you shouldn't change anything in the directory after it's installed? Because the client wanted to install itself in the user directory, and I tend to install everything in gamefolders and applicationfolders.
2. do not change the folder that is noted in the installation directory. If it is "only" installed, it works. If it is changed, it may not work.
The new downloadable client was launched yesterday on the French server. Maybe this thread from there will help any who hit similar problems as they reported:
https://forum.thesettlersonline.fr/threads/36019-Nouveau-client-t%C3%A9l%C3%A9chargeable-Vos-commentaires-!
If you open it in Chrome you can use the auto-translate option top right.
I cant read French - not sure what is going on now - it is unclear if the process is done or not. I have installed the client - but have to search my files to find anything installed - so have no clue how they plan us to launch the game,- of if it is even possible yet.
KingFlibble
18.12.20, 11:05
Just one question, does this mean you cannot change the installation directory? Or does it mean you shouldn't change anything in the directory after it's installed? Because the client wanted to install itself in the user directory, and I tend to install everything in gamefolders and applicationfolders.
Like you, I always install programs where I want to ie on other drives so as not to fill the C drive, but yes I read that also.
They are just saying they cannot guarantee it will work if you install somewhere else.
I looked at the file size and it was nominal at 143 MB or something i just let it install in the default location
MAC and LINUX users are not allowed to login any more
also include users of 32bit versions of Windows and older versions of Windows (win7 ..etc)
I would say maybe even half of users will be unable to login after update
They are just saying they cannot guarantee it will work if you install somewhere else.
I looked at the file size and it was nominal at 143 MB or something i just let it install in the default location
Yeah I only read that after I installed, I'm just so used to being able to change directories....but when I tried to reinstall it picked the directory I chose afterwards, so I'm not sure which directory to pick now. Anyways since they're still doing the maintenance I'll check later, that's why so many people cannot login yet Rejik :)
Gekke-Gerrit
18.12.20, 11:12
Yeah I only read that after I installed, I'm just so used to being able to change directories....but when I tried to reinstall it picked the directory I chose afterwards, so I'm not sure which directory to pick now. Anyways since they're still doing the maintenance I'll check later, that's why so many people cannot login yet Rejik :)
deinstall first then download file again and install from that, it might reset to standard install directory.
Danus1986 - I'm talking about tries performed on the test servers in last two weeks, not right now.
Trully said I heard, that on Linux, one french guys made it working on windows emulator - but I found other posts, where no one else were able to replicate it.
I do not know, if there are some windows emulator on MAC :-D
https://forum.thesettlersonline.com/threads/38014-LIVESERVER-New-downloadable-client, are the only instructions I have seen, is there any chance it could be re-posted with the boxes translated into English please
I too would like everything in English - when i asked for this before i was told just to follow the arrows! I would never make changes or install anything without being able to read everything first so that I could make informed decisions on whether to download
Sir_Killemall
18.12.20, 11:32
It will be English when you install it,
Sir_Killemall
18.12.20, 11:33
working!
Oops too early it started then stopped
The concern for me is - If BB cant provide screenshots in english then have they actually tested on kit with this language setting?
lordloocan
18.12.20, 11:41
The download instructions we lazily made on a German account and not translated. It is exactly the same on the French server
This may help some, made by a player on the French server and shared, but is in French
https://drive.google.com/file/d/1e-45O9YIh15sYoRQHUBeQ2aO92DFJ1n9/view
Also, reading the French inputs, do not change the location set by BB for the file to be saved to as that messed it up for many over there.
There is a solution to using Win 7 in the French thread by some clever player.
As long as the client's window appears in the taskbar at the bottom, and it's marked "not responding" it's fine. Sometimes you have to wait 5 to 10 minutes for the game to start. And above all, do not touch anything!
too sad, it doesn't work on 32bit system
Any straight forward guide as to how to open the download Client on a MacOS computer?
lordloocan
18.12.20, 12:22
Hope this helps those who do not speak French or German and who are not IT literate.....
http://prntscr.com/w5cl52
http://prntscr.com/w5clx6
http://prntscr.com/w5cmlj
http://prntscr.com/w5cn32
http://prntscr.com/w5cnwr
http://prntscr.com/w5coh7
http://prntscr.com/w5cpbo In future when you come to login you click play and follow from here
http://prntscr.com/w5cq8t
Will probably say ''Not responding at the top, WAIT!!!!!! Took mine 5mins to load.
http://prntscr.com/w5cwlq
lordloocan
18.12.20, 12:26
If got a Mac then only solution so far on French server is to use Parallels
harlequin63
18.12.20, 12:33
same errors on rc1 and rc2 clients on test still showing on the release verion
ApostolisM
18.12.20, 12:35
Hope this helps those who do not speak French or German and who are not IT literate.....
http://prntscr.com/w5cl52
http://prntscr.com/w5clx6
http://prntscr.com/w5cmlj
http://prntscr.com/w5cn32
http://prntscr.com/w5cnwr
http://prntscr.com/w5coh7
http://prntscr.com/w5cpbo In future when you come to login you click play and follow from here
http://prntscr.com/w5cq8t
Will probably say ''Not responding at the top, WAIT!!!!!! Took mine 5mins to load.
http://prntscr.com/w5cwlq
it says client can't be update
lordloocan
18.12.20, 12:36
it says client can't be update
What version of Windows are you using?
windows 10 64bit pro latest update.
lordloocan
18.12.20, 12:50
windows 10 64bit pro latest update.
log off then click login again then click play and see if works, may have already downloaded and you are trying to download the same thing
need launcher for sistem win vista 32x bits !!! i keep tryng lancher it say not valid for my sistem!!! help pls
https://snipboard.io/UOdwRb.jpg
kevinblack
18.12.20, 12:58
is this game dead for mac users now
ApostolisM
18.12.20, 12:58
What version of Windows are you using?
win 7. can't change that
lordloocan
18.12.20, 13:03
win 7. can't change that
Stuck for now then till BB make the download fully functional. Same for mac, linux, xp, win 98 etc etc
lordloocan
18.12.20, 13:04
Client is not currently compatible with XP so have to wait for BB to make a fix or move to windows 10
The client seems to be working, after some kicking in the butt...
The Settlers Online (Not Responding)!
Stuck!
https://prnt.sc/w5dzyd
W1064P FF64 updated
No joy
kevinblack
18.12.20, 13:12
what a mess
My client is getting stuck. I am already waiting for 10 minutes and the process is not responding.
Even so, how can we play it on Linux ? Does the app work in WINE ?
I have friend that run the game on linux... and now they can't do it anymore as there is no client for Linux.
rokuspokus
18.12.20, 13:22
Something went wrong.
Please make sure to start the game via the website. Also make sure that you are still logged in. If the problem persists, please contact support.
This is the notice I get. So what now?
py_thagoras
18.12.20, 13:31
seems the client doesn't work, with any system.
kevinblack
18.12.20, 13:33
going to be a great christmas event
evilgreenie
18.12.20, 13:40
Stuck for now then till BB make the download fully functional. Same for mac, linux, xp, win 98 etc etc
Seriously? This client only works with Win10? You'd think BB would put that information up front and centre rather than watch us all flailing about in confusion..
Excelsior's bugged. Doesn't show what you win.
FuzzyBear1
18.12.20, 14:26
So if you run on MAC then basically Christmas event is cancelled and you can't even use your old browser to login - think it will be the end of the game for me. Quite frustrating after all the time spent going up the levels.
problems with the client installer integrity check .
Windows 10 microsoft edge web browser.
shutdown machine and restarted same affect.
deleted all prior files and restarted machine and then new download again - still same message.
moving to a laptop to test.
does the download work for anyone? i am not computer literate and really scared of running this download until i am sure that it works and that i can login with my legacy account with my island still intact
No display on Excelsior though I got the goods which is the main thing.
No go with Chrome. I got in OK straight away using Edge which was all I could get to work with the test version.
So far so good BUT the display is very coarse as if I was back 10 or 15 years ago. I can improve the workshops etc with zooming in but Chat, the Quest book & the friends list across the bottom are ugly & a bit hard on my eyes because they are out of proportion to the island & blurry. Is there anything I can do?
When I tried to go to the Forum directly from the game it took me to Firefox, my default browser, which of course said I wasn't logged on.
AND when am I going to get the goodies other players got for switching to a Ubisoft login - that is wh
These are niggles, not disasters.
BB deserves some praise though no doubt won't get it !!!!!!!! from the misery guts who do most of the posting.
so I ended playing. this was a real holidays surprise.
kevinblack
18.12.20, 14:39
sure its ok for you but we all dont have windows 10
lordloocan
18.12.20, 14:42
So if you run on MAC then basically Christmas event is cancelled and you can't even use your old browser to login - think it will be the end of the game for me. Quite frustrating after all the time spent going up the levels.
Guild mate got a message from BB and looks like no settlers for Mac users till January! NOTE2: MacOS: We'd like to make further optimisations and polish to the Mac Client, we're aiming to launch it in early January. Currently, only the Windows client is available. We sincerely apologize for the delay.'
Well, I got the client launching. But, after the loading screen it freezes on the blue screen with the tips window. Doesn't look like it's working properly.
Windows 10 64 bit latest Windows release, using Chrome.
Edit: nevermind, after about 3-4 minutes waiting on the frozen screen it loaded. Guess it had to download all the assets or something.
Datameister
18.12.20, 14:51
Well, I got the client launching. But, after the loading screen it freezes on the blue screen with the tips window. Doesn't look like it's working properly.
Windows 10 64 bit latest Windows release, using Chrome.
That screen is very slow first time out. Quicker subsequently
That screen is very slow first time out. Quicker subsequently
Can you specify the slow bit? I waited about 10-15 minutes before closing it because it wasn't responding. Should I wait longer?
limalhadeferro
18.12.20, 14:54
what a surprise, bb botched it BIG TIME!!!
WTF!, you guys had years to do this, and yet, you failed to deliver… where is the Mac version?????? maybe in january? that's the christmas event gone at the very least.
you idiots… i guess this is it for me.
it was a blast playing, yes, with some highs and lows, the lows being everything bb f**** up during all the years of the game, culminating in this massive fail, which is alienating a lot of players because of incompetence, and the highs being all the fun i had playing a simples yet entertaining game.
see you all in RL :)
Ulysses_Dare
18.12.20, 15:03
So apparently, even if you have Windows 10, if you're using 32-bit you can't run the new client. Which is now the only way to log in. Excellent work!
kevinblack
18.12.20, 15:05
what a bunch of muppets
kevinblack
18.12.20, 15:12
it would be best to take the whole game down for a bit to fix the problems
Do you think BB will give me back the 3 or 4 months worth of permie ?
Cos I can't log in at work (win7) and I have a mac at home.
TiTaKa1503
18.12.20, 15:19
Do you think BB will give me back the 3 or 4 months worth of permie ?
Cos I can't log in at work (win7) and I have a mac at home.
only time will tell:)
kevinblack
18.12.20, 15:21
just hope all of us mac users did not spend out on gems
Whats get me is Flash will work till the 12th of Jan, so why do this now ? We could at least got the event out the way.
kevinblack
18.12.20, 15:26
cant be that hard to reverse this update till jan
MaelstromJ
18.12.20, 15:39
Haven't got a clue where Ive gone wrong done everything it said - just get a message saying the client cant be updated contact support....
MaelstromJ
18.12.20, 15:48
Win 10 64 bit Ive tried though chrome and firefox...nothing just that window telling me it cant update my client...bascially havent got a clue what its on about.....
kevinblack
18.12.20, 15:49
think if you windows 10 64 you should be ok
MaelstromJ
18.12.20, 16:06
supposedly - still cant get in though just keep getting this message same on chrome and firefox.......of course on this forum you cant just cut and post a pic theres even a load of farting about trying to post that here....
MaelstromJ
18.12.20, 16:14
Something went wrong.
Please make sure to start the game via the website. Also make sure that you are still logged in. If the problem persists, please contact support.
This is the notice I get. So what now?
This is what Im getting.... with an added client cant be updated
kevinblack
18.12.20, 16:16
you can send men to the moon but a simple web site up grade is a no go
VoittoOnninen
18.12.20, 16:24
hi all,
i got pretty far with win7, but after clicking "play game", system tells me i'm missing api-ms-win-core-localization-|1-2-0.dll... any advices?
DataMinmatar
18.12.20, 16:33
Why can't we still use the 'old'/current flash browsers?
now it's not a browser game anymore if you need to install that program that only works in (some) Windows.
looks like i will miss a xmas event.
kevinblack
18.12.20, 16:36
if you are not using windows 10 64 you are stuffed like us mac users
Mannerheim
18.12.20, 16:37
hi all,
i got pretty far with win7, but after clicking "play game", system tells me i'm missing api-ms-win-core-localization-|1-2-0.dll... any advices?
You are probably missing some recommended or optional Windows updates like VC++ redist packages
Grayprince
18.12.20, 16:37
I get exactly the same -- Game over lol
Grayprince
18.12.20, 16:45
They won't know how many people can't use the new client, won't be able to contact any of them and after a few days or week most people will resign themselves to looking for a new game to play. Maybe that was their intention of course
Looks like it. BB have really screwed us over this time.
would be nice if somebody from bb could respond on here - even if it is just to say they are aware and are investigating. i hope they are working this weekend with so many unhappy customers
kevinblack
18.12.20, 16:59
yes they did 125% on the gems took the money now cant log in
Harlequin_1963
18.12.20, 17:01
that file is in my C:\Program Files\Common Files\microsoft shared\ClickToRun directory
win 7. can't change that
Works on Win 7.
Whats get me is Flash will work till the 12th of Jan, so why do this now ? We could at least got the event out the way.
Same thoughts. They could have left dual login - both browser and client - for as long as browser works, so anyone can chose.
evilgreenie
18.12.20, 17:11
Works on Win 7.
Which browser are you using?
For me, doesn't work on win7 64bit firefox, win10 64bit edge or win10 64bit firefox. Always hit the "Cannot update" error message. So that's me out until that is fixed...
Which browser are you using?
For me, doesn't work on win7 64bit firefox, win10 64bit edge or win10 64bit firefox. Always hit the "Cannot update" error message. So that's me out until that is fixed...
Chrome
Mosquitonado
18.12.20, 17:39
I'm using win10 64bit, tested with chrome, firefox and edge - no success. Even cleared all chrome cache and restarted computer. Still not able to launch the new client: https://prnt.sc/w5jjyj
Hope you able to do the migration rollback.
TiTaKa1503
18.12.20, 17:42
some needed to change browser combatíble setup before it worked have you tried doing that?
MaelstromJ
18.12.20, 17:58
I'm using win10 64bit, tested with chrome, firefox and edge - no success. Even cleared all chrome cache and restarted computer. Still not able to launch the new client: https://prnt.sc/w5jjyj
Hope you able to do the migration rollback. Thats exactly whats happening to me same message same events
So far so good BUT the display is very coarse as if I was back 10 or 15 years ago. I can improve the workshops etc with zooming in but Chat, the Quest book & the friends list across the bottom are ugly & a bit hard on my eyes because they are out of proportion to the island & blurry. Is there anything I can do?
Find the TSO client icon on your taskbar, right click, and right click again on client.exe
Select properties (see image 1)
In Compatibility -> Change high DPI settings, set "High DPI scaling override, Scaling performed by: Application" (see image 2)
Close the client and restart it.
thats exactly whats happening to me same message same events
same problem pls help us already god.......
kevinblack
18.12.20, 18:09
why dont BB come on and tell us they have messed up
kevinblack
18.12.20, 18:12
put the old log in back have a dual log in till this is fixed
4 hours and still no response from support. It's not like it's a problem that all of Steam are shafted I guess.
put the old log in back have a dual log in till this is fixed
+1
I can't get the new client to do anything at all. I get error messages when I run the installer and although I get a message saying that it has installed correctly, when I click play I get absolutely nothing. So I have let my guild down by missing the GQ, missed my log in bonus and can see no way that I'm going to be able to play this game agai until BB put the old login back in place preferably before the new event starts on Monday.
I am using Win 7 64 bit and Firefox. Come on BB!
I instaled new client but it was not working .. then i tried to uninstall it and bugger deleted half of my hard drive . Now i cant log in at all!!
I've got an iMac so this will probably results in a game over :(
Can't start the game. The client freezes during loading the game and become not responding. Windows 10, 64bit. Chrome browser.
UPD: finally made it. After rebooting
kevinblack
18.12.20, 19:00
are BB all hiding come on and tell us what you are going to do
Can't start the game. The client freezes during loading the game and become not responding. Windows 10, 64bit. Chrome browser.
It can take several minutes to load the game on the first run, depending on your connection speed, as it has to load all the game assets. I would give it 20 minutes before declaring failure.
It can take several minutes to load the game on the first run, depending on your connection speed, as it has to load all the game assets. I would give it 20 minutes before declaring failure.
yep, seems I had the same issue
I'm unable to get it to run either.
I keep getting the "Unable to update client" error message
jaykew2012
18.12.20, 19:37
I downloaded the program and did what was told in the instructions. Once the game is loading you need patience. It took 10 minutes or so to download my island and from time to time i got the message "program does not respond"... but eventually i could start the game. (i hope the next time, loading times will be shorter, however....)
So : if you dont get errors while downloading/installing, be patient.
Let's see how playable the new client is.
Expanderep
18.12.20, 19:39
i am running windows 10, 64 bit,and i have been trying for hours but still the same pop up message update client,i cant believe they have not posted up anything about it,
megadethmaniac
18.12.20, 19:43
agree
megadethmaniac
18.12.20, 19:48
Game generally slower, fing excelsior bugged as does others and I hope you aren`t tight on memory as even switching off adobe and Pinky I`m getting out of memory errors when I try to load another web page eg adv guide. Will now definitely have to upgrade the ram to play the game upto 8
Game generally slower, fing excelsior bugged as does others and I hope you aren`t tight on memory as even switching off adobe and Pinky I`m getting out of memory errors when I try to load another web page eg adv guide. Will now definitely have to upgrade the ram to play the game upto 8
i play 4 games over 14 tabs with just 4gb and a quad q8300. no issues here
why dont BB come on and tell us they have messed up
Same as the people that released Cyberpunk 2077. They seem to try and wait it out…
put the old log in back have a dual log in till this is fixed
+2
megadethmaniac
18.12.20, 20:17
Avast now blocking Posssible threat IDP Generic
Game generally slower, fing excelsior bugged as does others and I hope you aren`t tight on memory as even switching off adobe and Pinky I`m getting out of memory errors when I try to load another web page eg adv guide. Will now definitely have to upgrade the ram to play the game upto 8
It's certainly not slower (quite the opposite in fact), and although I do have 8GB it's "only" using around 848MB. I'm actually working at the moment so have Chrome open with multiple tabs (over 500MB of memory used by itself) plus various apps including Zoom.
I did find it much faster after I closed it down from first install, others have mentioned this also.
Edit: Excelsior does work but doesn't show the animation.
Avast now blocking Posssible threat IDP Generic
So whitelist it.
I instaled new client but it was not working .. then i tried to uninstall it and bugger deleted half of my hard drive . Now i cant log in at all!!
Not a cats chance this actually happened.
Hi. I get an error after clicking "Play now":
"Adobe AIR: Initial content could not be found for this application. Try re-installing or contacting the publisher for assistance."
Tried reinstall, but same issue. :(
Same for Linux. Not everyone uses Windows. There are going to be a lot of very upset Mac and linux users out there!
evilgreenie
18.12.20, 20:42
i am running windows 10, 64 bit,and i have been trying for hours but still the same pop up message update client,i cant believe they have not posted up anything about it,
Yeah this is the biggest problem that seems to be killing most people, and without any obvious answer (e.g. platform or OS compatibility issues). Obviously BB must know the reason why this message appears and they should be giving us some sort of guidance (like overloaded servers - try again later?)
What the hell has BB done? they could have migrated TSO to HTML5 and the player wouldn't have noticed any different whatever the platform. But no they have used a windows only based client - with no help for anyone who does not use Microsoft Windows. What a cluster buck!
megadethmaniac
18.12.20, 20:46
So whitelist it.
whitelist?
miihkaliini
18.12.20, 21:21
why had to smash the old installers playability,as it worked awesomely great with something that dont work anymore???cant log in on game anymore,tried the old installer and tried teh instructions from this forum,but it gives me lemons,it just dont work anymore
kevinblack
18.12.20, 21:35
come on BB how about a reply looks like they are all hiding
LordHORROR
18.12.20, 22:01
Getting the same bloody error "Your client could not be updated!"
Any fix, any reply, anything?
Getting the same bloody error "Your client could not be updated!"
Any fix, any reply, anything?
I have the same problem
lordloocan
18.12.20, 22:09
The issue seems not to be the era of windows being used but whether it is 32bit or 64bit. Got a guild member online using windows 7 64 bit and another using windows 8 64 bit. Also got 2 guild members who cannot get online as they are on windows 10 32bit. Seems the client is insisting on 64.
Several mac users have managed to get online now by using the 14 day trial of Parallels. Could then look at the 30 day trial of VMware, or use Boot Camp?
evilgreenie
18.12.20, 22:20
The issue seems not to be the era of windows being used but whether it is 32bit or 64bit.
64bit might fix some issues but I've tried on win7pro and win10, both 64bit, with a variety of browsers, and get stuck on "cannot update" every single time.. Be good to get a definitive response from BB though...
does the download work for anyone? i am not computer literate and really scared of running this download until i am sure that it works and that i can login with my legacy account with my island still intact
Does legacy still work?
Does legacy still work?
Legacy works. Client is different issue/step then login. You log into the TSO server with whatever login you have available. Next step, play (load) the game, is where the problem is.
EdwardTheSlayer
18.12.20, 23:38
Hey Ulysses, get over to FB and keep in touch until this is Ironed out.
Trying wine (windows emulator for Linux). Have installed the player ok but crashes as soon as it starts - most likely a compatibility issue. Tried to help someone on windows 10 x64to get theirs going, I wasn't holding my breath - the usual Unable to update client issue.
Mac = Partial success by using a windows emulator - officially mac not supported until the end of January.
Linux = Wine, allows logon and can install the game launcher - crashes
Windows = Update error seems to be a common outcome
Come on BB. What a complete mess, act responsibly and roll back to the Flash version until you have properly run tests
MaelstromJ
19.12.20, 01:15
Just curious but has anyone else whos tried to set up this client had warnings about potential virus threats PUA:Win32/Presenoker being one of them..... never had an issue with this before today could be coincidence.....
MaelstromJ
19.12.20, 01:16
Still not working by the way despite a restart.... and no reply to my email sent as instructed by the error message this afternoon.
Just curious but has anyone else whos tried to set up this client had warnings about potential virus threats PUA:Win32/Presenoker being one of them..... never had an issue with this before today could be coincidence.....
More or less, my antivirus notified me that there was no certificate for the web address but marked .exe file as safe
Just one question, does this mean you cannot change the installation directory? Or does it mean you shouldn't change anything in the directory after it's installed? Because the client wanted to install itself in the user directory, and I tend to install everything in gamefolders and applicationfolders.
My Windows downloaded the game in a location I had used the day before, I had to unistall it, clear the Pc's waste basket, shut down the Pc, turn on the Pc and the on the third trial the game was downloaded in the right file for running it.
seems the client doesn't work, with any system.
Client working after three attempts, but there are some bugs on Bookbinder, depleted mining deposits ....
that file is in my C:\Program Files\Common Files\microsoft shared\ClickToRun directory
My Windows downloaded the game in a location I had used the day before, I had to unistall it, clear the Pc's waste basket, shut down the Pc, turn on the Pc and the on the third trial the game was downloaded in the right file for running it.
I get an popupbox that something went wrong, please make sure that you started the game from a web browser... how to fix that?
hey the new client doesn't fire up, worked yesterday: the browser asks permission to open the client, gets it, nothing happens. Tried reinstalling & rebooting, pls help
PS: second time around the client can't install at the default location any more as it can't get "write access" for it... installs well at other locations, just doesn't work
sorted, only took me 3 hours and countless random trying
come on bb where are you? you really need to respond to so many unhappy customers. i was hoping to get a couple of weeks of christmas event before this happened. it looks now that until you bring in unity you will have a lot less players and maybe by that time you will have lost them for good. i would suggest that once unity goes live that you send out emails to customers who were current before this implementation to see if you can recoup some of your losses. i don't know why i am surprised by the lack of information in this case but this is preventing so many of us from playing our beloved game rather than just some bugs preventing parts from working properly
Still nothing, downloading is ok, installing looks to be ok also, but when trying to start it says i need to contact the software distributer for a compatible version.....
Using windows 10 32 bit (i think).
play this game for 8 years now, every morning with a cup off coffee.
Will miss x-mass event this way.
Thanx BB
I give up. Mac user, can't get it to run on my wee cloudbook either. Will miss my guildies.
For the people stuck on blue loading screen with tips: I uninstalled and redownloaded the client, it's working now. I guess they updated it.
VoittoOnninen
19.12.20, 12:34
You are probably missing some recommended or optional Windows updates like VC++ redist packages
TY for help, this one got me in!
miihkaliini
19.12.20, 12:38
sorted, only took me 3 hours and countless random trying
how did you sort it out?ive tried the guide about 10000000000 times,tried different variations but same dont work crap all the time
MaelstromJ
19.12.20, 13:15
Why are messages on the facebook page being deleted ??? Is it because they make the mess with the game more public than this forum ? So far over 260 messages of complaint all concealed in one thread !!
Why are messages on the facebook page being deleted ??? Is it because they make the mess with the game more public than this forum ? So far over 260 messages of complaint all concealed in one thread !!
Maybe all the crying was making them depressed?
(I've been playing via Steam)
- Tried following the "we've created a guide" link from the home page. Clicked on the download link there and it just takes me back to the homepage.
- Gave up and sought the Settlers online web page.
- Found the download link.
- Installed, but didn't like the default location (disk nearly full) to told it to put on a disk with more space.
- Wouldn't run
- Uninstalled
- Reading forum found that it doesn't like being installed anyplace but the default location
- Re-installed, allowing default location
- Tried running, gave message it must be triggered from home page.
- Steam Settlers homepage doesn't work.
- Web page Home page only has login button, not play button
- Login gives no indication of how to connect to my steam account.
I'll follow this for a while, but to be honest at this point you've lost me as a player.
AS a Steam user you can't follow the guides they gave earlier as we don't have proper credentials. Need to contact Steam support and ask them to unlink account and we should get a process siialr to FB accs. The problem is several have asked support since yesterdya and none as I seen have gotten replies back or reported uscessfully gotten in as a (former) Steam palyer. Who thought this was a good idea to do on a weekend???
(I've been playing via Steam)
- Tried following the "we've created a guide" link from the home page. Clicked on the download link there and it just takes me back to the homepage.
- Gave up and sought the Settlers online web page.
- Found the download link.
- Installed, but didn't like the default location (disk nearly full) to told it to put on a disk with more space.
- Wouldn't run
- Uninstalled
- Reading forum found that it doesn't like being installed anyplace but the default location
- Re-installed, allowing default location
- Tried running, gave message it must be triggered from home page.
- Steam Settlers homepage doesn't work.
- Web page Home page only has login button, not play button
- Login gives no indication of how to connect to my steam account.
I'll follow this for a while, but to be honest at this point you've lost me as a player.
i have no problems. Installed on usb stick.
Just one question, does this mean you cannot change the installation directory? Or does it mean you shouldn't change anything in the directory after it's installed? Because the client wanted to install itself in the user directory, and I tend to install everything in gamefolders and applicationfolders.
I think this is my problem too.
Can anyone please tell me what path to download it to?
on my win 10 i cannot get it to work at all , it says "this aplication cannot run on your pc" , they gonna loose players with this shitty app .
I got it working on Linux using VirtualBox. Not the best solution, but at least it works. :)
Download "MSEdge on Win 10" from https://developer.microsoft.com/en-us/microsoft-edge/tools/vms/
This is a free 90 days trial of Win 10 preinstalled as a virtual machine image.
Import it to VirtualBox, start it, and then open the webbrowser, log in and install the game client.
There are several different virtual machine images here also, which I have not tried. Should also be possible to use this solution on Mac.
Michaelangelo
19.12.20, 21:34
I too are getting the pop-up message 'Your client could not be updated" this seems to be the most common problem. C'mon BB..give us some feedback here
did down the clint , but it does not work ??? it load the game as normal be4 the clint , but then it say no reply server what to do ?
LordMaldat
19.12.20, 22:59
Worked yesterday fine on my win 10 pro .. but not today
Count_Dennis
19.12.20, 23:08
I had a few problems when restarting earlier, it took several goes to get in. Although it works at times , it does seem somewhat glitchy.
I know someone on Win 10 64 bit - not working for them
I know someone on Win 10 64 bit - not working for them
more detail would be helpful
Expanderep
20.12.20, 02:27
i have tried everything i have read on the forums but still the same message cant update your client, i have win 10 64 bit and i am gutted now. been playing for 7 years now and had nothing like this. Happy Holidays i right.
i have tried everything i have read on the forums but still the same message cant update your client, i have win 10 64 bit and i am gutted now. been playing for 7 years now and had nothing like this. Happy Holidays i right.
did you swap out ur swf file
Expanderep
20.12.20, 02:53
there was no swf file to swap,so i downloaded 2 swf files and tried one after another,
there was no swf file to swap,so i downloaded 2 swf files and tried one after another,
you would need to give a lot more detail or screen prints so we can see what you see
Expanderep
20.12.20, 03:14
I even tried to download the client into the programme file (x86) but it would not accept that.
I even tried to download the client into the programme file (x86) but it would not accept that.
again not very much help dont mind trying to help you nor will others but you have to do a bit of work so we know or try to work out where it went wrong
Expanderep
20.12.20, 04:23
there is no swf file when i install the client server to the default directory,i need this missing file i think,
Expanderep
20.12.20, 04:42
thanks Hades i think your link worked
sad ovber 9 years been played this game , now all this fuss , with server and client , not working right i have to stop indeed a sad day and xmas
Looks like the game is borked!
Excelcier just freezes it, again!
I'm off to find a game that I enjoy playing that works properly.
again not very much help dont mind trying to help you nor will others but you have to do a bit of work so we know or try to work out where it went wrong
Is it too much to ask for a game that just.....works properly.......
Managed to load the software yesterday on two computers and game worked OK. Today the launcher freezes on both Computers . What a useless bunch - launching software without a thorough check out first. Tempted to remove the software and reload it but there have been several reports of this action wiping a lot more than just the launcher.
H,m Tried to reinstall the download - this uninstalls the software then re-installs. Managed to log in after a couple of borked attempts. Seems to have solved the problem for now.
sparkies2013
20.12.20, 08:27
I am on a Mac and used Parallels 16 with Windows 10. Works. bit clunky logging in, but hey it works, slow login tho.
KnightTheSettler
20.12.20, 09:15
When using the new client it often take more then a minute before I get to the game itself. Looks like the client freezes "not responding"-message, on the tips screen. Text is not blinking any longer. After waiting more then a minute the client works and game is loaded. W64-bit, Firefox. Waiting is key.
blackbull1
20.12.20, 09:19
ok i have the same issue on three computers 2 * win10 64bit , 1 * win7 64bit always get "can't update client" error.
have been following this and a few other posts to see if there is any solution to the problem and seen this post
did you swap out ur swf file
had a look at the installed files and can't see a swf file is this what i'm missing from my install? if so where do i get it from?
thanks in advance for any help
Count_Dennis
20.12.20, 09:51
There was a link from Hades, I'll see if I can locate it
any solution for win 7 ?
Win7 works without an issue for me. From what I read it needs to be 64 bit version? Give more details of the problems you experience so guys here can help you. Check if your Win7 is 32 or 64 bit version.
EDIT: Went to check if mine is 64 bit, and it is.
Win7 works without an issue for me. From what I read it needs to be 64 bit version? Give more details of the problems you experience so guys here can help you. Check if your Win7 is 32 or 64 bit version.
EDIT: Went to check if mine is 64 bit, and it is.
win7 enterprise 32 bit
blackbull1
20.12.20, 12:03
There was a link from Hades, I'll see if I can locate it
thanks found the link.
now have an issue with booting up laptop, turning into a right saga just to play a game!
seems i've lost or corrupted boot sector file
another good reason for not installing such an unstable link
cheethamhill
20.12.20, 12:29
getting old already travelling from world to world..
Jan-Pieter
20.12.20, 12:37
I fixed my problem by copying the client.exe fie and.swf file into the 'Client' folder manually. I think Windows is shielding this for none administrator accounts.
i am IT illiterate so not happy with doing any of these things - i want my IT to be just switch it on and activate an app so it is a bit like my car (turn the key, select a gear and press a pedal)
Not working on Win 7 Pro 64 bit and Firefox last version. Already trying for two days...
I downloaded and installed the file. I succeeded to login but everytime when I press "Play" it just reloads the page and nothing else.
The fix that hades8840 offered does not work for me - creating the folder "Client" and recording his "client.swf" file.
Restarting, reinstalling, recopying the "client.swf" file, starting directly the "client.exe"- nothing works... The good news is that I can buy gems... (oh, somebody already noticed this)
I mentioned that in the description the name of the file that we have to download is "The Settlers Online Installer RC1.exe" but indeed the downloaded file is without this RC1. Does this matter?
This worked for me, using edge browser.
No the cheapest way to play, but I just tried an amazon lightsail instance, and it run well on a win2019 2g ram version. I took a lightsail because it's pretty easy to log in from the browser, but you could do it on ec2/azure/google with a vm you shut down after you play to save costs.
I fixed my problem by copying the client.exe fie and.swf file into the 'Client' folder manually. I think Windows is shielding this for none administrator accounts.
This worked for me, using win10 and opera. But it's not normal you should do this. I lost a few days, weekly bonus ...
JimmyGreen
20.12.20, 14:21
I fixed my problem by copying the client.exe fie and.swf file into the 'Client' folder manually. I think Windows is shielding this for none administrator accounts.
This worked for me, using edge browser.
I was missing the .swf file and tried to download it from Hades' link via Edge but Windows Defender blocked it. I had to download it using IE11 which worked.
The instruction where they tell you not to download the client as administrator (because you cannot start the client as administrator) is a bit of a blind steer because I was able to. I think the main issue (for Win 64 bit users) is whether the download actually installs the Client folder and .swf file.
When logging on today I had a little trouble as I got the 'not responding' prompt but when I tried a second time and waited a couple of minutes it worked.
I have very little experience in sorting out IT issues - it's not my thing and I expect to be able to switch my computer on and for things to work. I also expect the professional IT geeks and experts to have this all sorted prior to releasing such an important update. It's not as if this hasn't been known about and coming for a long time. It's only through the help of a couple of posters that I was able to get it running but this should have been tested and sorted months ago and not left until after release for users to struggle with. However, that seems to be the BB way and they never get back to us to reassure us that they are looking into things. All we get is radio silence.
Jan-Pieter
20.12.20, 14:34
I was missing the .swf file and tried to download it from Hades' link via Edge but Windows Defender blocked it. I had to download it using IE11 which worked.
The instruction where they tell you not to download the client as administrator (because you cannot start the client as administrator) is a bit of a blind steer because I was able to. I think the main issue (for Win 64 bit users) is whether the download actually installs the Client folder and .swf file.
When logging on today I had a little trouble as I got the 'not responding' prompt but when I tried a second time and waited a couple of minutes it worked.
I have very little experience in sorting out IT issues - it's not my thing and I expect to be able to switch my computer on and for things to work. I also expect the professional IT geeks and experts to have this all sorted prior to releasing such an important update. It's not as if this hasn't been known about and coming for a long time. It's only through the help of a couple of posters that I was able to get it running but this should have been tested and sorted months ago and not left until after release for users to struggle with. However, that seems to be the BB way and they never get back to us to reassure us that they are looking into things. All we get is radio silence.
Hi Jimygreen,
I'm no tech guy from Ubisoft. I just compared two installations, one that worked, one that didn't workand saw the two files were in diffrent folders.Just I gambled and toyed with permissions on folders and files and copied the two files in the Client folder. After a few days of trying to get this working on both pc's.
And yes I'm not expecting everybody wants to do this. And updates should run without this kind of problems.
I hope we don't get anymore nasty surprises in the next days.
Still I wish you a nice holiday and stay save.
Kind regards
First_Lord
20.12.20, 15:07
Dont know about others, but some said legacy login work, well, didnt, was allways refreshing first page, this is first time since the update when I`m able just to log in, not even got the opportunity to test the downloadable client, and thats after what?? 2 days of trying on 4 different PCs with different OSes (W7 and W10 64bit). Front page with legacy login just kept coming back with log in and accept cookies again and again. Can imagine, plenty gave up before me. I did get in only after loading the page from FB settlers account by some miracle. So if you dont see some of your friends, expect they cannot log in, thus not even post into the forum. NO chance to even get to the step where they can try download and install client. Jeez.
For those that are stuck on LogIn reload with legacy. On front page, click on HELP/Support, then where to contact us, then Ways to get in touch with us, click on facebook, even you dont have FB account, click Play Game button there, then try to login with legacy again. Tested now on 2 of 4 machines I was not able to login from before, both work for now. Even managed client install on first go.
win7 enterprise 32 bit
Read on forums that client is only coded for 64 bit Win so does not run on 32. Not sure if there is a fix for that other then upgrade to 64 bit?
blackbull1
20.12.20, 18:07
Quote Originally Posted by hades8840 View Post
go to the download location you installed the client check to make sure the folder is there named "The Settlers Online" make sure you see the following https://prnt.sc/w5nsue then check the folder named client check inside for the file called client.swf swap it with one from some who the game is working for or download mine https://easyupload.io/rc6k2p once you swapped close all reboot and try the app again it should work hopefully
well have got it up and running following these links running on a win 7 64 bit with edge had to copy in the whole client folder as was missing it also copied in the client file from hades so thank you for posting this and to every one who helps on here.
now to fix the boot file on my normal laptop
joeonthego
20.12.20, 19:07
How can a company claim to be professional and expect to be shown any respect when they let this all go live?
It had issues on test but they still went ahead on the French server and before they loaded it to all the other worlds there was page after page of complaints on the French server.
They launch it worldwide on a Friday shortly before Christmas and then go home. Many of the staff will now doubtless be on Christmas vacation time so this mess will just roll along until the players who cannot get in give up anf those who are in forget the ones who are/were stuck.
As a company BlueByte, and by default Ubisoft have done absolutely nothing to prove to people that it is worth investing in any of their games.
PS I hope that BB_Traffer will take the time to go through all of the issues raised on the various threads relating to this catastrophe, suggesting solutions.
Read on forums that client is only coded for 64 bit Win so does not run on 32. Not sure if there is a fix for that other then upgrade to 64 bit?
can't upgrade to 64 bit now, only if there is a simple way to do that
''They launch it worldwide on a Friday shortly before Christmas and then go home. Many of the staff will now doubtless be on Christmas vacation time so this mess will just roll along until the players who cannot get in give up anf those who are in forget the ones who are/were stuck.''
In the past staff have always been around to solve problems closer to Christmas. My guess is thye're working on this now. With the Christmas event due tomorrow there's no way they'll have clocked off for Christmas yet (and it'll either be delayed or extended)
can't upgrade to 64 bit now, only if there is a simple way to do that
"Simple" if you are used to work with these things. Backup all your stuff, format disk, install new 64-bit system. You need to have 64-bit CPU. I think you cannot go from 32 to 64 other then clean install. Somebody will correct me if I am wrong.
"Simple" if you are used to work with these things. Backup all your stuff, format disk, install new 64-bit system. You need to have 64-bit CPU. I think you cannot go from 32 to 64 other then clean install. Somebody will correct me if I am wrong.
Correct, you need to do a clean install of a new Win10, though can use same license you already had, if I understood the instruction correctly.
This was like the firs one I found with a google search:
https://www.windowscentral.com/how-upgrade-32-bit-64-bit-version-windows-10
Correct, you need to do a clean install of a new Win10, though can use same license you already had, if I understood the instruction correctly.
This was like the firs one I found with a google search:
https://www.windowscentral.com/how-upgrade-32-bit-64-bit-version-windows-10
He's on Win 7, can still use Win 7, but 64-bit version.
mine load fine , but then it stop and say after sometime no reply from game
Michaelangelo
21.12.20, 03:23
thanks Blackbull....not an IT guy whatsoever...followed your advice. Their was a problem with no SWF file in my client download. Lifesaver!!
Nnot working here yet, tried to download that client file, but it would not open.
When will they just make a working solution?
I'm not very good with this technical stuff, but i miss playing the game.
My main problem seems to be that there is no map called client when i dowload.
when i try to open the game it says: this app can not be exicuted on your pc, ask if there is a suitable softwere for your system.
win 10, 32 bit.
Any tips or tricks are welcome
TiTaKa1503
21.12.20, 12:29
ariekees8 you need 64 bit windows atleast it is said here many times
MaelstromJ
21.12.20, 12:44
Quote Originally Posted by hades8840 View Post
go to the download location you installed the client check to make sure the folder is there named "The Settlers Online" make sure you see the following https://prnt.sc/w5nsue then check the folder named client check inside for the file called client.swf swap it with one from some who the game is working for or download mine https://easyupload.io/rc6k2p once you swapped close all reboot and try the app again it should work hopefully
well have got it up and running following these links running on a win 7 64 bit with edge had to copy in the whole client folder as was missing it also copied in the client file from hades so thank you for posting this and to every one who helps on here.
now to fix the boot file on my normal laptop
I never saw Hades post but whoever came up with the fix should be put in charge of Ubisofts tech team :D The swf is erased every time I try the download. But I put the download file into the folder as directed and after a few false starts the game started.... So they need to look at which files are being copied successfully.
MaelstromJ
21.12.20, 12:46
I hope theyre going to send out a massive package of goodies to recompense for missed gameplay days AND the inconvenience this nonsense has caused
I hope theyre going to send out a massive package of goodies to recompense for missed gameplay days AND the inconvenience this nonsense has caused
Assuming that anyone who's cut off from the game at the moment will wait for the opportunity to collect it…
Unless they revert the „client”, Windows users that can't log in now will probably have to wait along with Mac users till next year for the new client,
as for the rest (my linux box included), they can dream of getting any compensation when Unity version goes live, assuming it actually exists, is going to go live, and work…
For everyone who played the Flash version…
So far there's only a bunch of standard „download the client”, „contact support” replies on FB :-/
joanajoanska
21.12.20, 22:29
good luck , i m out of game
Two, three, maybe four or even more weeks until they've a client for MacOS ready for us. No xmas event then, but all mines have run empty together with lot of other resources. Well, this will kill my interest TSO.
Two, three, maybe four or even more weeks until they've a client for MacOS ready for us. No xmas event then, but all mines have run empty together with lot of other resources. Well, this will kill my interest TSO.
If I remember right, production stops after 24 or 48 hours without login, so deposits might wait for you, there's a chance that even some of your buffs will still be on, you just won't accumulate anything during that time;-)
The new troubleshooting guide is unhelpful.
I start from Steam.
On the homepage I follow the "troubleshooting post" link.
There, I click on the "Download this file" link. it does nothing.
I try right clicking. It does nothing.
That's because, at that point, I am not in a browser. I am in YOUR OWN INTERFACE.
Please post the full URL for that file, so that I may cut and paste it into a browser.
TheDukeOfSteel
22.12.20, 16:13
The new troubleshooting guide is unhelpful.
I start from Steam.
On the homepage I follow the "troubleshooting post" link.
There, I click on the "Download this file" link. it does nothing.
I try right clicking. It does nothing.
That's because, at that point, I am not in a browser. I am in YOUR OWN INTERFACE.
Please post the full URL for that file, so that I may cut and paste it into a browser.
https://static3.cdn.ubi.com/TSO/The%20Settlers%20Online%20Installer.exe
The new troubleshooting guide is unhelpful.
I start from Steam.
On the homepage I follow the "troubleshooting post" link.
There, I click on the "Download this file" link. it does nothing.
I try right clicking. It does nothing.
That's because, at that point, I am not in a browser. I am in YOUR OWN INTERFACE.
Please post the full URL for that file, so that I may cut and paste it into a browser.
you need to first migrate your account to legacy account.
https://forum.thesettlersonline.com/threads/38036-Steam-users-converting-to-legacy-account.
The new troubleshooting guide is unhelpful.
I start from Steam.
On the homepage I follow the "troubleshooting post" link.
There, I click on the "Download this file" link. it does nothing.
I try right clicking. It does nothing.
That's because, at that point, I am not in a browser. I am in YOUR OWN INTERFACE.
Please post the full URL for that file, so that I may cut and paste it into a browser.
As durin says first have to move account. I have now posted a guide of what I had to do in Discussion tab for TSO on Steam. Check that.
~ for me the issue was a missing.\ Client /.folder on install, and the missing \ client.swf / , working again tnx for troubleshoot xD
BB_Trafffer
23.12.20, 12:50
Please make sure to check this thread (https://forum.thesettlersonline.com/threads/38014-LIVESERVER-New-downloadable-client?p=361209&viewfull=1#post361209), if you have any issues with the client.
Having the same problem. Ihave 64bit and windows 10. Says Your Client can not be updated. (chrome)
evilgreenie
24.12.20, 13:44
Having the same problem. Ihave 64bit and windows 10. Says Your Client can not be updated. (chrome)
Follow the instructions in the trouble shooting guide (https://forum.thesettlersonline.com/threads/38014-LIVESERVER-New-downloadable-client?p=361209#post361209) - specifically on manually creating the Client folder and copying the client.swf file. Thats what worked for me to fix the "can't update" issue
hi the client just starts to kickin so i shrink the browser then enlarge the client then i get this message the client has stopped responding so i shut it down redo it an get the same message i use windows10 pro 64bit os an a 2gig graphics card
hi the client just starts to kickin so i shrink the browser then enlarge the client then i get this message the client has stopped responding so i shut it down redo it an get the same message i use windows10 pro 64bit os an a 2gig graphics card
In short: Don't.
The client loads very slowly and several times windows may say it's not responding. This is normal. Do not close or stop it. Let it load to finish. It hasn't much to do with your computer, it's just slow. I got a powerful gaming computer and it takes 10 minutes to load up sometimes.
Do not touch the client, resize it or anything before it loads. Just let i load up undisturbed.
Hi, i still can't get in the game, after getting a windows 7 x64 Pro pc while it doin't work on my none windows pc the client i still get a error message.
It's missing api-ms-win-core-localization-l1-2-0.dll now.
Missing the event now :(
https://www.dll-files.com/api-ms-win-core-localization-l1-2-0.dll.html
read info
DarkDeathWSS
30.12.20, 12:14
still don't working and I have all condition met and done all they say. I try on 4 different computers at work with win 7 and Win 10 and this stupid update made by silly people still don't work ....
still don't working and I have all condition met and done all they say. I try on 4 different computers at work with win 7 and Win 10 and this stupid update made by silly people still don't work ....
come back with more info what OS you using what is happening when you install is the folder in the right place with the right contents helps to take screen shots as ppl are finding hard to view others via their crystal balls
have you tested with edge chromium browser on windows 10 x64
it almost always work with new stuff
and maby an sfc /scannow in elevated cmd to see if system is corrupt
http://prntscr.com/whl191
Help!?
http://prntscr.com/whl191
Help!?
use BB's guide to reinstall the app
read what is marked in red on fp
https://www.thesettlersonline.com/en/homepage
I read it and followed all steps several times. And surprise...
... it still NOT working on my PC - Win 7 Pro 64 bit and Firefox 84.0.1 64 bit... with all recommended shits installed...
It starts to load the client but after several seconds it says "connection issue..."
No antivirus or firewall is blocking it. The internet connection is good and stable...
I can start the client only from my company PC in the office which is equipped with same Windows and browser. So it works on some systems and it does not work on others.
I posted several times and nobody can answer. Or nobody cares...
it sounds like it is a local issue.
try a different browser. or even, try and go on test server and see if that one works to start.
also try any browser in safe mode/incognito (also as suggested)
Please make sure to check this thread (https://forum.thesettlersonline.com/threads/38014-LIVESERVER-New-downloadable-client?p=361209&viewfull=1#post361209), if you have any issues with the client.
Perhaps helpful stuff if you have hardware that can run the 64-bit client..... ONLY!
Dear Trafffer,
So please do enlighten us all - WHEN will the 32-bit client, and MAC client and Linux client all arrive? "Early" January seems to have come and gone already.
We want the rest of our guild back, and that all relies on whatever BB are currently doing to address their Win 64-bit ONLY oversight!
Perhaps you can also enlighten us on how the players who are currently locked out of the game will have their paid active premium time, active PFB time, collapsed industrial mines, and missed "free" event booty all addressed too please?
Please share what's going on and stop leaving us in the dark!
Thanks in advance,
'Ting
Hi,
I am fighting with this installation since December. Yesterday I tried to install everything on clear PC. Now the client requires Adobe Air - Why?
I downloaded the new client.swf and recorded it and client.exe files in Client directory - no success.
I am on Win 7 Pro 64 bit with Firefox 84.0.2 64 bit with all required updates and shits installed... I tried with Chrome but the results is the same.
Before reinstalling the problem was "Connection issue".
Several times I posted about the problems I am facing but nobody answers. It seems that the moderators/support guys/whoever is responsible do not care.
I am wondering how many players have given up the game...
I am tired of fighting...
BB_Trafffer
02.02.21, 14:23
Dear Settlers,
We are continuing to improve the Adobe Air client and have a new version for you which potentially fixes update issues. In order to spare you a downtime during the event, you can already download the newer version here (https://static3.cdn.ubi.com/TSO/The%20Settlers%20Online%20Installer-1.1.0.0.x64.exe) (64-bit systems) and here (https://static3.cdn.ubi.com/TSO/The%20Settlers%20Online%20Installer-1.1.0.0.x86.exe) (32-bit systems).
Please check our homepage for more details, and don't forget to uninstall the old version before installing the new one.
In ref the above-
a) Is the 'update issue' you mention the problem you get when starting the game when a white window pops up telling us 'Cannot Update Client' ?
b) From the file size of what is linked that looks like the same install package we previously used. This package first ran an uninstall and then a new install. In view of your final comment is there something else that we should be uninstalling ?
c) I assume that we should make sure we do not have the old client open when we try to run the new package.
open
you have to uninstall old client before reinstalling new client
that means also close game window
SURPRISE...
New client from 2nd of February DOES NOT WORK ALSO...
It does not create the Client folder by itself and cannot start at all with or without this folder...
I'm trying on Win 7 Pro 64 bit and Firefox 84.0.2 64 bit.
Harlequin_1963
04.02.21, 08:54
SURPRISE...
New client from 2nd of February DOES NOT WORK ALSO...
It does not create the Client folder by itself and cannot start at all with or without this folder...
I'm trying on Win 7 Pro 64 bit and Firefox 84.0.2 64 bit.
I actually found the opposite, It never downloaded the client.swf on the older versions , but just tried the newest today and then saw the animation as it downloads the correct client.swf into the client folder and then runs.
windows 10 x64, opera browser
Client has the usual issues of flash from past - growing lag when playing more adventures in a row. In browser it was fixed by refresh. Sometimes I had to refresh after every finished adventure to get rid of lag. Now with crappy reload of client it is twice as bad. Drives me mad when I need to do things fast and dont want to hang around the game all day. ´But at least I can play, unlike Mackers.
still can't get my game game loading the download not working
I have an issue...pls help...I have uploaded an image nad there is also a line for this problem to be seen.. prntscr.com/ye5ulq
ITs much easier to play this game and I am playing it for all those years on desktop computer then on lap top...I am excited and looking fowrward to pla again as its 32-bit system on it...
client nod respond, more than 2 hours............... :mad::mad::mad::mad::mad::mad::mad::mad::mad:
:mad::rolleyes:Sometimes one gets permanent rotating hour glasses, or a click doesn't work .... then one refreshes and it turns out that last actions that one belives have been done weren't done at all
CLIENT NOT RESPONDING
CLIENT NOT RESPONDING
CLIENT NOT RESPONDING
clear history, clear cash......................... waiting to log 2 hours and still nothing
WHY ?
blondie1162
09.02.21, 05:41
Both the original client and now the new have way to many issues and they appear within only a couple of logins. I truly hope that this doesnt happen with the Unity one.
Harlequin_1963
09.02.21, 09:38
continually got this
https://tso.safeunderdark.com/uploads/thumbs/TSO-87963264602257B8C95012.47009314.png
for bigger: click image (https://tso.safeunderdark.com/uploads/TSO-87963264602257B8C95012.47009314.png)
this morning every time i tried to visit another players island , tried 3 different players.
cleared cache and its working again, looks like solution to problems is back to clearing cache before you play each day resulting in all files needing downloaded again.
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