Steam users converting to legacy account.

[Heerd]

I was in progress to convert my steam credentials to a legacy account when the update hit.

Instead of all these questions (and finding the answers to them) to prove Im the owner, why not just a PM here on forum with the email adress to new legacy account, we Steam players still can access this forum.

[SnowBlizz]

I was in progress to convert my steam credentials to a legacy account when the update hit.

Instead of all these questions (and finding the answers to them) to prove Im the owner, why not just a PM here on forum with the email adress to new legacy account, we Steam players still can access this forum.

They need to do something. But at lest support is finally at work. Answering questiosn that are effectively silly.

Even worse some people are being told they can't convert the accotuns becasue they do not ahve any data and need to re-purchase the game! Which is blatantly false.

[slobberchops]

im a steam user and want to migrate to a legacy account but i'm getting no response TSO this is madness, who's idea was to make this change now with christmas event starting.
Also i have not long bought Gems from game store to use for event, will i get on game ? please help thank you.

[SnowBlizz]

On the Steam Discussion page for The Settlers Online I posted a guide of the migration process.

[BB_Trafffer]

If you are a Steam user, please contact our support team so we can disconnect your TSO profile from Steam, allowing you to merge into your Ubisoft account. Support Team will provide you all the instructions.

[SnowBlizz]

Another major issue cropping up is that many people on Steam are connected to other language instances and are getting no support at all.

[BB_Trafffer]

Everyone who contacts us will receive a reply. It takes longer because we have received many different requests.

[SnowBlizz]

Hopefully... people have been waiting upwards of 8-9 days by now with only the autoreply. That's quite some time.