End of Maintenance 26 Jan

[cat_flap]

Could someone on Newfoundland let me know when the maintenance is finished and the system is up and running again.

I am currently getting the 'cannot update client' message and do not know if it is the bug or if the maintenance is still going on.

System was working fine yesterday and this morning before the maintenance.

[megg]

Maintenance seems to "stuff up" the login and one needs to work out how to reload the client file :(

[Niclin]

Same here "client could not be updated"!
What now?
Download client again??

[Expanderep]

yeah,i am the same,since update no game,no wonder they gave us presents yesterday,they must have known this would happen

[BillyGoatGruff]

Me too - cannot update client

[cat_flap]

Just downloaded the client and went thru the uninstall/reinstall process and still getting the cannot update client error.

[Donalyn]

Could someone on Newfoundland let me know when the maintenance is finished and the system is up and running again.

I am currently getting the 'cannot update client' message and do not know if it is the bug or if the maintenance is still going on.

System was working fine yesterday and this morning before the maintenance.

I am also getting that message Cat. Dona

[cat_flap]

Hi Dona, here we go again !!! Trying to work out what is going on, will post on here if I get anywhere

[Cylani]

Same here, all I get is "The client cannot be updated if the problem persists contact the forum" so here I am after a reboot, login and try three times so I decided it was three times and I'm out.

[earlGreySenior]

ditto getting ... Your client could not be updated!

[nixplay]

try following first troubleshooting tip here : https://forum.thesettlersonline.com/threads/38014-LIVESERVER-New-downloadable-client

[MaelstromJ]

Ah I haven't screwed it up then...thought it was just me that was getting all those stupid messages cos I accidentally downladed the client again. I have noticed something...that swf. file that caused the troubled before ( an adobe flash file) has been switched to play with gom player ( least on my pc it has) wonder if this has happened to others who deleted adobe ( as recommended) and that swf file has now become unworkable ??

[MaelstromJ]

Ive tried the swf file fix its not working this time.

[LonelyIslander]

try following first troubleshooting tip here : https://forum.thesettlersonline.com/...oadable-client

I have tried this and even uninstalled TSO and reinstalled to no effect. It was working ok for me yesterday, but it seems the update has changed something and now I can't log in. Is this the case for everyone?

[BB_Trafffer]

Thanks for the reports.

Forwarded to our development team, which is now on it.

[MaelstromJ]

well thats whats happening to me.

[cat_flap]

try following first troubleshooting tip here : https://forum.thesettlersonline.com/...oadable-client

I have tried this and even uninstalled TSO and reinstalled to no effect. It was working ok for me yesterday, but it seems the update has changed something and now I can't log in. Is this the case for everyone?

Yeah that is exactly what has happened to me, I've tried the total reinstall but no luck, also the issue troubleshooting in the same thread. I'm a little worried that the client.swf file that is mentioned there is from the 'original' fix and may now have changed. Is it possible anyone who has got a system that is working could post the contents of the AppData\Local\Ubisoft\The Settlers Online\Client directory with the files sizes and dates so we can compare.

My client directory currently has
... AdobeAir (this is a subdirectory)
... META-INF (this is also a subdirectory)
client.exe 17/12/2020 10:40 174KB

I have tried copying in the client.swf (size 9231) but that does not solve the problem.

[LonelyIslander]

I am on a 64 bit operating system but it is still not working for me.

[Norton_C]

try following first troubleshooting tip here : https://forum.thesettlersonline.com/...oadable-client

I have tried this and even uninstalled TSO and reinstalled to no effect. It was working ok for me yesterday, but it seems the update has changed something and now I can't log in. Is this the case for everyone?

No, I logged in as usual without any issue, so only some accounts are affected.

[Donalyn]

ok, thanks Cat. I thought about reinstalling.... but read your notes and saw it did not help.

[Donalyn]

Hi Dona, here we go again !!! Trying to work out what is going on, will post on here if I get anywhere

ok Cat ..Dona

[Tosde]

Hello fellow settlers!

Same problem here "Your client could not be updated!"...

wondering if the potatoes at BB has run dry so no power to update.

[Jazzguy]

Same problem here as mentioned in this thread
https://forum.thesettlersonline.com/threads/38077-Feedback-Change-Log-26-01-2021/page3

And also during the install at the start it cannot load file #162 i think it is, is this the .swf file?

[cat_flap]

lol, shut down lappie, go home and start up again and magically now it starts working, exactly the same thing that happened on my first download on the test server and my first download on the Newfoundland server when we first used the client a few weeks back, will be interesting to see what files are in the directories now.

Hmm, I now have a client.swf file in the client directory timed at 19.19 which was the time I successfully got back in.

[Jazzguy]

lol, shut down lappie, go home and start up again and magically now it starts working, exactly the same thing that happened on my first download on the test server and my first download on the Newfoundland server, will be interesting to see what files are in the directories now.

Hmm, I now have a client.swf file in the client directory timed at 19.19 which was the time I successfully got back in.

Ahhhh so another network?

[MaelstromJ]

Just curious as to what programm the swf file is associated too now for other users....what was originally an adobe flash file is now showing as a gom player file on my pc and Im wondering if thats what the problem is.....

[cat_flap]

Someone else mentioned this earlier and also said they had removed flash, I seem to remember that I got a message from adobe in early Jan saying that it would no longer be supported and that I should remove it. I decided not to. My swf files are still identified as Shockwave Flash files but are not associated with anything to open them.

Now that is interesting, looking at the properties on that file (client.swf) it shows as being created at 17.26 on the 26th of January, modified at 19.19 on the 26th of January and Accessed at 21.18 on 26th January. My local time is now 21.23 so I would assume all times shown have been translated to my local time, which put the creation time of the file as 17.26. At that time I was not trying to access or download Settlers, I had given up and was waiting until I got home. I retried login at 19.19 which lines up with the modified time.

I wonder if that creation time is the time that BB created the file (which is a few hours after maintenance finished) or maybe the time it was somehow downloaded onto my PC, which can only have happened with no intervention from me). Would be very interested to know what creation time is shown on someone else's client .swf file. I wonder if they created a new one and that is what has solved the problem.

... Just checked with one of my guildies, their file show a creation time the same as mine and he was able to access Settlers almost directly after maintenance, I wonder what is being done with file and how often it get recreated. Have to monitor it for a while to see what's going on .....

[blackbull1]

Got the same problem client can't be updated.

just looked at my files and noticed if i try and load the game the client folder date changes to the time i tried to log in but no other files change from when it must have been installed in December.

i wonder what they have changed today to cause it? is anyone getting in that had the error originally back in December?

[Spotty8]

Okay, a little comforting knowing its not just me CatFlap. Frustrating! Let's see

[Harlequin_1963]

ok , found a solution, see if this works for anyone else.

found the file that kept refusing to download via client and downloaded separately.


i have saved my version of client.swf , it is (9,455,333 bytes) @ https://drive.google.com/file/d/1Sg1eogDTkYR_ZGC-hTNypBv4JjpQvzCI/view?usp=sharing

[DrunkStyle]

ok , found a solution, see if this works for anyone else.

found the file that kept refusing to download via client and downloaded separately.


i have saved my version of client.swf , it is (9,455,333 bytes) @ https://drive.google.com/file/d/1Sg1eogDTkYR_ZGC-hTNypBv4JjpQvzCI/view?usp=sharing

It worked for me. Thank you!

[Harlequin_1963]

Good to hear.

[cat_flap]

Okay, a little comforting knowing its not just me CatFlap. Frustrating! Let's see

Hi Spotty, try the fix suggested by Harlequin, the file has to go into the Users/'yourwindowloginname'/appData/Local/Ubisoft/The Settlers Online/Client directory.

This file was missing for me as well and my client wouldn't work. Somehow it got downloaded hours after the maintenance finished when I was not using Settlers and then when I tried to log in a while later everything was ok. Trying to work out what the heck is going on.

[blackbull1]

Thanks harlequin worked for me as well

[Expanderep]

yeah thanks Harlequin_1963,worked for me as well,

[evilgreenie]

thank you Harlequin! You are a better person than BB's entire "customer service team" put together..

[MaelstromJ]

Harlequin what is that file ? Where'd you get it because it also worked for me....but the one in another thread supposedly correcting the error wouldn't.....

[ApostolisM]

good job thank you

ok , found a solution, see if this works for anyone else.

found the file that kept refusing to download via client and downloaded separately.


i have saved my version of client.swf , it is (9,455,333 bytes) @ https://drive.google.com/file/d/1Sg1eogDTkYR_ZGC-hTNypBv4JjpQvzCI/view?usp=sharing

[Michaelangelo]

same here....over this crap...cmon BB get it fixed!!!

[LonelyIslander]

Thank you Harlequin that has now worked for me. TSO own client.swf file was the problem!

[Corp]

ok , found a solution, see if this works for anyone else.

found the file that kept refusing to download via client and downloaded separately.


i have saved my version of client.swf , it is (9,455,333 bytes) @ https://drive.google.com/file/d/1Sg1eogDTkYR_ZGC-hTNypBv4JjpQvzCI/view?usp=sharing

Thanks Harlequin, works for me too.

[Jazzguy]

what can i say, what a star!!!!! ty Harlequin :D :D :D

[Harlequin_1963]

I found it in the list of failed requests using my network sniffer,
the file name when it is downloading is "00dedec37eed***4dcafba7bb0960159350f6d89.swf"

i changed 3 chars to star ( * ) in the middle incase it is unique filename to my account , and as you said is a different size to the file that BB suggest we download if it fails.

I have a feeling that they ''forgot'' to update the file in the link they provide

[BillyGoatGruff]

ok , found a solution, see if this works for anyone else.

found the file that kept refusing to download via client and downloaded separately.


i have saved my version of client.swf , it is (9,455,333 bytes) @ https://drive.google.com/file/d/1Sg1eogDTkYR_ZGC-hTNypBv4JjpQvzCI/view?usp=sharing

Worked for me!

[Cassia1101]

I found it in the list of failed requests using my network sniffer,
the file name when it is downloading is "00dedec37eed***4dcafba7bb0960159350f6d89.swf"

i changed 3 chars to star ( * ) in the middle incase it is unique filename to my account , and as you said is a different size to the file that BB suggest we download if it fails.

I have a feeling that they ''forgot'' to update the file in the link they provide

you're a genius!!!
thx from Poland

[Harlequin_1963]

They have now updated the file , so the file and instructions they linked should now work

@ https://forum.thesettlersonline.com/threads/38014-LIVESERVER-New-downloadable-client?p=361686&viewfull=1#post361686

[BB_Trafffer]

We have adapted, updated and corrected the additional file (SWF) in our instructions.
The guide now contains the new file and therefore a fix to the error "Your client could not be updated".
To play with the latest game version, you will need to download this SWF-file and add it to the noted folders.

1.Instructions (https://forum.thesettlersonline.com/threads/38014-LIVESERVER-New-downloadable-client?p=361209&viewfull=1#post361209) (with the updated file).

2.Direct link (https://ubistatic-a.akamaihd.net/0018/live/debug/00dedec37eed4434dcafba7bb0960159350f6d89.swf) to the new file.

I would like to apologise for this issue and thank everyone for their efforts to get everyone back in the game.

[GraemeL900]

Would be good to note I had to delete an existing client.swf file in the Client Folder and then rename the downloaded file above: 00dedec37eed***4dcafba7bb0960159350f6d89.swf to Client.swf

I didn't read that part on other posts so initially the game still wouldn't load.

Working now

[Dieu-le-Gros]

For me, the instructions are "chinese". Is there not a simple and easy way to play again ?

[dje154]

this is getting annoying i have tried all the tips and instructions nothing works why dont you redo a game download that works

[Harlequin_1963]

For me, the instructions are "chinese". Is there not a simple and easy way to play again ?

if you have tried to run and the game fails with ''cannot update client'', close the game down and

download the file from here (https://ubistatic-a.akamaihd.net/0018/live/debug/00dedec37eed4434dcafba7bb0960159350f6d89.swf)

rename the file to client.swf or get my version already renamed @ https://drive.google.com/file/d/1Sg1eogDTkYR_ZGC-hTNypBv4JjpQvzCI/view?usp=sharing

copy that file to the game install directory @ C:\Users\<yourloginname>\AppData\Local\Ubisoft\The Settlers Online\Client

now launch the game from within browser

[kawaman]

For me, the instructions are "chinese". Is there not a simple and easy way to play again ?

The answer is quite simply.... No, for an online game it's the worst start up procedure in the known galaxy.

[Michaelangelo]

this is very annoying...I managed to get the game going before xmas event by downloading the swf file, but since this new update I am extremely frustrated.
I have tried all the tips from the guide several different ways but keep getting Client can't be updated.
Anyone else experiencing the same?

[hades8840]

this is very annoying...I managed to get the game going before xmas event by downloading the swf file, but since this new update I am extremely frustrated.
I have tried all the tips from the guide several different ways but keep getting Client can't be updated.
Anyone else experiencing the same?

did you download the new swf file and then pasted into the folder replacing the one already there

[Dieu-le-Gros]

Thank you, it is working again

[Michaelangelo]

did you download the new swf file and then pasted into the folder replacing the one already there

Yes Hades...did all that...any tips?

[Michaelangelo]

I uninstalled my original standalone client and reinstalled it. Tried to start it so the client folder showed up in the directory. I downloaded the client.swf. Opened the file location and found the client folder. I opened that and it had Adobe Air, META-INF and the Client.exe files in it. No client.swf file was there to replace so I pasted the new client.swf file there. Tried to start the game and it still came back with Your client couldn't be updated.
Is there something I missed? Please help

[JohnRo79]

I uninstalled my original standalone client and reinstalled it. Tried to start it so the client folder showed up in the directory. I downloaded the client.swf. Opened the file location and found the client folder. I opened that and it had Adobe Air, META-INF and the Client.exe files in it. No client.swf file was there to replace so I pasted the new client.swf file there. Tried to start the game and it still came back with Your client couldn't be updated.
Is there something I missed? Please help

have you tried the new updated BB guide or just players advice?

[Michaelangelo]

have you tried the new updated BB guide or just players advice?

Hi John, I followed the new updated guide...downloaded the new client.swf file from there.

[JohnRo79]

after deleting the old one (with clearing cache) and also after installing the new one, have you done a win restart?

also , did you tried starting the game in an incognito/safe mode browser?
what browser you using? mozilla stopped flash with the latest update (85 i believe)

[Michaelangelo]

Hi John,
I cleared the cache and restarted it after each time. I am on Chrome browser, windows 10- 64 bit

[JohnRo79]

after clicking on START GAME do you get the little chrome pop-up window? if not, clear cookies

try starting the game under Edge browser

[Michaelangelo]

Have tried Edge..no good ...I am done...over it

[Expanderep]

i have tried also the new swf file,does not work for me either,the only swf file works for me is the one from Harlequin,i just deleted everything in the client folder and pasted his file into there and it worked,the link is on page 4 of this post.

[dje154]

dear bb as you seem to be making this game unusable how about a refund of all the gems i have purchased over the years to make up for the 9 wasted years

[Michaelangelo]

Is it too much to ask for a new updated standalone client that has the new swf file in it. All this having to download a new swf file, then locating the client file and pasting it in there, is not working for me. Why can't BB just post an updated new standalone client that works!!

[hades8840]

Is it too much to ask for a new updated standalone client that has the new swf file in it. All this having to download a new swf file, then locating the client file and pasting it in there, is not working for me. Why can't BB just post an updated new standalone client that works!!

the file is made when you attempt to access the game its not hard to find the folder and just past a version into it

[cat_flap]

Is it too much to ask for a new updated standalone client that has the new swf file in it. All this having to download a new swf file, then locating the client file and pasting it in there, is not working for me. Why can't BB just post an updated new standalone client that works!!

It appears that it is. It suggests to me that there is more that is 'iffy' than just this client.swf file. My money is on something related to the log in and the system for some reason thinking that the person who is trying to download the file is not properly logged in. Frankly it's farcical.

[Jim_B]

the fact that it ends up being a player who solves the issue speaks volumes. and when you consider hacking/altering anything to do with the game files was a bannable offence not so long ago, it has indeed all gone a bit 'couldn't make this stuff up'

[Michaelangelo]

the file is made when you attempt to access the game its not hard to find the folder and just past a version into it
Hi Hades....really need your help. When I downloaded the original standalone client before xmas event, I had this same problem. I followed your advice then and downloaded your swf file you posted then. I must've fluked it as it worked and have been going fine since.
After the recent update, I haven't had the same success. Please tell me where I am going wrong.
I am using Windows 10 -64 bit, I have tried through Edge and Chrome browsers.
I logged in through my Ubisoft account
First I uninstalled the standalone client and downloaded it again. I attempted to start the game to get the necessary folders created.
Secondly I downloaded the updated swf file from the post with the instruction guide. I renamed it client.swf
Next I went to the file location where the game is located C:\Users\myusername\AppData\Local\Ubisoft\The Settlers Online\Client
There was no swf file to replace only Adobe Air, META-INF, and Client.exe.
I copied the new client.swf file there.
Next I restarted the comp and logged in.
Clicked on Play Now and the game brings up the usual standalone client screen and then the same message "Your client could not be updated"
Any tips would be greatly appreciated.

[Harlequin_1963]

you need to copy the client.swf into the client folder, which should be at %LocalAppData%\Ubisoft\The Settlers Online\Client

[Michaelangelo]

you need to copy the client.swf into the client folder, which should be at %LocalAppData%\Ubisoft\The Settlers Online\Client

what is the best way to bring that up Harlequin. I tried searching that through my C Drive but no results

[Michaelangelo]

I seem to have a problem finding the client file when I go to the file location at C:\Users\myusername\AppData\Local\Ubisoft\The Settlers Online\Client.
I have no problem with C:\Users\myusername\AppData\Local\Ubisoft\The Settlers Online. Once there the client folder is available. In that is Adobe Air, META-INF and client.exe. This is where I copy the swf file to. Is this the problem in that my copy of the latest standalone client is not allowing or recognizing the Client folder properly?

[Sandycat]

ditto getting ... Your client could not be updated!

I'm so sorry, miss you

[Sandycat]

ok , found a solution, see if this works for anyone else.

found the file that kept refusing to download via client and downloaded separately.


i have saved my version of client.swf , it is (9,455,333 bytes) @ https://drive.google.com/file/d/1Sg1eogDTkYR_ZGC-hTNypBv4JjpQvzCI/view?usp=sharing

:)
same here....over this crap...cmon BB get it fixed!!!

It seems to me that BB should hire Harlequin_1963 and Hades

[ambandil]

OMG hades in blue...

[hades8840]

OMG hades in blue...

No thankyou dont like smurfs

[hades8840]

I seem to have a problem finding the client file when I go to the file location at C:\Users\myusername\AppData\Local\Ubisoft\The Settlers Online\Client.
I have no problem with C:\Users\myusername\AppData\Local\Ubisoft\The Settlers Online. Once there the client folder is available. In that is Adobe Air, META-INF and client.exe. This is where I copy the swf file to. Is this the problem in that my copy of the latest standalone client is not allowing or recognizing the Client folder properly?

That is where the file should be is where mine is also what size is ur swf file mine is 9k plus kb

in the client folder you should have adobe air folder, META-INF folder client.exe and the troublesome client.swf file

[Harlequin_1963]

replying to https://forum.thesettlersonline.com/threads/38079-End-of-Maintenance-26-Jan?p=361736&viewfull=1#post361736

open ''this pc'' from your start menu , then type "%LocalAppData%\Ubisoft\The Settlers Online\Client" into the address bar ...... in my case it then opens

https://tso.safeunderdark.com/uploads/TSO-11619664586013CF349A4D32.75251012.png

[hades8840]

open ''this pc'' from your start menu , then type "%LocalAppData%\Ubisoft\The Settlers Online\Client" into the address bar ...... in my case it then opens

https://tso.safeunderdark.com/uploads/TSO-11619664586013CF349A4D32.75251012.png

that pic it looks as it should be if it is still not working only suggestion i can say is keep the swf file and delete the entire folder and retry if still not working go to the first folder and take a pic of each folder so we can compare whats in urs compared to us that it works so we can see if there is a difference

[qawpaw]

have you checked antivir/firewall not blocking the prog.

[cat_flap]

open ''this pc'' from your start menu , then type "%LocalAppData%\Ubisoft\The Settlers Online\Client" into the address bar ...... in my case it then opens

Looks the same as mine, only the dates/times are slightly different, no surprise. Mine working fine at the current time.

[Harlequin_1963]

Looks the same as mine, only the dates/times are slightly different, no surprise. Mine working fine at the current time.

I was replying to https://forum.thesettlersonline.com/threads/38079-End-of-Maintenance-26-Jan?p=361736&viewfull=1#post361736 , but looks like it glitched and didn't apply as a reply

[dje154]

works if you change name to client not client swf and leave old client file

[Michaelangelo]

works if you change name to client not client swf and leave old client file

Thankyou dje154....your suggestion seems to have worked. By naming the new swf file Client and not client.swf, it started straight away.

[cat_flap]

Interesting - there is a setting in Windows explorer to show or not to show the file name extensions, if it is a recognised extension.

This can lead to files getting double extensions (such as client.swf.swf) even though it is displayed in windows explorer as client.swf

I make sure the option to show extensions is enabled to avoid this problem.

On the login status issue I mentioned earlier. I have the habit of leaving my lappie on overnight, with the game logged in.

This morning my game standalone window was open and was working fine. I was able to send explorers, visit others islands, open mails etc etc. However when I looked at the forum (open in a windows tab) I found I had been logged out.

I checked my settlers homepage/download page tab, this also appeared to show me as being logged in. I refreshed this tab and it updated to show me as logged out and then logged me back in automatically (through the white Ubisoft window).

On return to the game standalone window I found that while I could still click on various items, the result was just a message window showing that an action was being attempted, but never completed. I closed the standalone window and restarted it from the blue 'Play Now' button. Standalone window opened and all was ok.

This seems to indicate to me that there is a good chance that one part of the system can think you are logged out while another part thinks you are logged in, which can no doubt lead to all sorts of fun and games. To avoid the problem I would think it would be best to log completely out and log completely back in again if you have the standalone window open for a relatively long period of time while it is not be actively used.

What may be going on if something attempts to update while the system is in this confused state I hate to imagine.......

[Michaelangelo]

[QUOTE=cat_flap;361768]Interesting - there is a setting in Windows explorer to show or not to show the file name extensions, if it is a recognised extension.

This can lead to files getting double extensions (such as client.swf.swf) even though it is displayed in windows explorer as client.swf

I make sure the option to show extensions is enabled to avoid this problem.


You are right Cat_flap...I found that setting and went back into the file location and all the extensions have shown up. It would've read client.swf.swf making it impossible to work.

[koljo]

Hi,

I am fighting with this installation since December. Yesterday I tried to install everything on clear PC. Now the client requires Adobe Air - Why?
I downloaded the new client.swf and recorded it and client.exe files in Client directory - no success.
I am on Win 7 Pro 64 bit with Firefox 84.0.2 64 bit with all required updates and shits installed... I tried with Chrome but the results is the same.

Several times I posted about the problems I am facing but nobody answers. It seems that the moderators/support guys/whoever is responsible do not care.
I am wondering how many players have given up the game...

I am tired of fighting...

[Michaelangelo]

Do you have the Adobe Air file in the Client directory that comes with the client download?

[BB_Trafffer]

Hi,

I am fighting with this installation since December. Yesterday I tried to install everything on clear PC. Now the client requires Adobe Air - Why?
I downloaded the new client.swf and recorded it and client.exe files in Client directory - no success.
I am on Win 7 Pro 64 bit with Firefox 84.0.2 64 bit with all required updates and shits installed... I tried with Chrome but the results is the same.

Several times I posted about the problems I am facing but nobody answers. It seems that the moderators/support guys/whoever is responsible do not care.
I am wondering how many players have given up the game...

I am tired of fighting...

Could you please post a screenshot/photo with the error message?