Client issue

[redchin]

Hi

I have been unable to loggin since Monday (14/6/21) when there was an update, it how Thursday (17/6/21) and I still mant loggin, the message says contact support, I did that but I believe support are having issues with Tickets.

I have uninstalled the Client and reinstalled the client and treid different browsers to no avail

I spoke to somone on Facebook who surggested I try the forums

HELP PLEASE

redchin

[BB_Trafffer]

Hello Redchin!

Please check your inbox on the forum, I sent you a message.

[nicolajs71]

Hi Traffer
Could i get a copy of the message since i have similar proble

regards

[BB_Trafffer]

Hi Traffer
Could i get a copy of the message since i have similar proble

regards


Is this related to the error message "Unable to update your client"?

If so, check out our troubleshooting here.
(https://forum.thesettlersonline.net/threads/26185-LIVESERVER-New-downloadable-client?p=295296&viewfull=1#post295296)

In addition, make sure that:

1. Make sure your Windows OS is up to date & all associated drivers
2. You are using a cable connection (not Wi-Fi / mobile data)
3. You are installing the correct version (32-bit or 64)
4. Disable any anti-virus software
5. Run the application as administrator

[nicolajs71]

it is not possible to download https://ubistatic-a.akamaihd.net/0018/live/debug/00dedec37eed4434dcafba7bb0960159350f6d89.swf

[redchin]

I would likw to thank Taffer for his assistance .
but I feel let down by BB with thier inability to get Unity to work , we have known about the end of Flash for over 5 years , then we where promised Unity before christams, then before Easter now after Summer Event , and each time there is an update the Client fails to work 1st time it to 3 days to fix 2nd time 3 days again 3rd time 6 days and counting
It seams a shame to be abandoning TSO after playing almost every day for 9 years but I feel this is the staw that brakes the camels back

[redchin]

HI :-)

disregard the last message , the client has just updated . Whaooo just in time for Event :)

[nicolajs71]

How did u do it ? stilll doesnt work for me


HI :-)

disregard the last message , the client has just updated . Whaooo just in time for Event :)

[JohnRo79]

has anyone tried uninstalling the old client using a uninstaller program? (like the free IObit uninstaller)
sometimes they do find deeper ways to uninstall an app ...

[BB_Trafffer]

it is not possible to download https://ubistatic-a.akamaihd.net/0018/live/debug/00dedec37eed4434dcafba7bb0960159350f6d89.swf

I just tested and I can download this file. This means that something is blocking you from downloading the file and updating our game client. Please make sure your antivirus, firewall, or other safety measure does not restrict you from downloading/updating from our website/server.