View Full Version : Connectivity Problems since 04 August
A couple of my guildies have had problems get back on since the update. Get past the actual login ok but then when trying to load game get the 'Hammer Man'. One of them has resolved it connecting via a VPN via a third country. May be worth trying if you have similar problems.
Yeah I can't get past the hammer man either .
BB_Trafffer
04.08.21, 14:45
Please try using "Incognito Mode" in your browser. After successful logging in, the next login should work from the regular tab. We will also do some actions later that should fix this issue.
You can also try this:
Clear: 1. Cache 2. DNS 3. Cookies
Kalgoorlie-Kid
04.08.21, 15:04
tried all of that and using 3 different browsers , still not working
or try logging in on your mobile phones :)
Kalgoorlie-Kid
04.08.21, 15:38
used fire fox , internet explorer , opera , chrome and edge normal and incognito mode and cleared cache + dns and did cookies and none of them work just keep getting locked out
game is working on 10% still , load time is still very slow , chat does not exist (that is actually worse then 24/7) , "colect and delete selected mail" button does not work still . Everything that works has 10 sec delay
-on the other hand improvements are minor .-terrain loads a bit faster when u roam around island
all in all , after 11 days of hard work you did poorly
did u try logging out of ubisoft account for 30 mins? some get resets after that
Sapphire145
04.08.21, 18:19
I can't get my game past hammer man when trying to load my island. I can log into test server with no problems so suspect it is something to do with higher level on regular game. I have cleared cache browser but result is still the same.
Please try using "Incognito Mode" in your browser. After successful logging in, the next login should work from the regular tab. We will also do some actions later that should fix this issue.
You can also try this:
Clear: 1. Cache 2. DNS 3. Cookies
Ummm, riddle me this - WHY does tsotesting2 continue to connect properly, but tsotesting and production both crash out with the same error many others are getting? Tried all your suggestions Trafffer, now how about suggesting to the devs they look at what the difference is between tsotesting2 and the other two servers, and use tsotesting2 as the model so we can all connect again?
Please try using "Incognito Mode" in your browser. After successful logging in, the next login should work from the regular tab. We will also do some actions later that should fix this issue.
You can also try this:
Clear: 1. Cache 2. DNS 3. Cookies
This did not work either.
Logging in continues to be met with the " Connection Issue " dialog box noted by many others since maintenance.
I, like may others now, continue to be unable to play.
Well I thought I would visit my island after update.... I got in no problem, then wished I hadn't. So far from playable any improvements are miniscule. Clicking was tedious in the normal game because there was so much of it. Now every click takes two or three seconds to register the next box in the sequence moves slightly so you click on the wrong box , which involves even more clicking to get back to where you should have been. Geo's remain greyed out when they come back but you can send them again. deposits still don't show. The biggy for me is still no mass send mail loots to store or star ....so what is the point of sending out more explorers to keep filling mail box?
And of course the one thing that does work is the weekly `quest fail ' arrow, they couldn't break something we don't need or want could they?
More fun watching a dripping tap.
Still can't log in, same problem as others have reported. I have done all of Traffer's suggestions, no luck there either.
Please try using "Incognito Mode" in your browser. After successful logging in, the next login should work from the regular tab. We will also do some actions later that should fix this issue.
You can also try this:
Clear: 1. Cache 2. DNS 3. Cookies
Nope doesn't work just like others have stated
lordloocan
04.08.21, 22:45
Please try using "Incognito Mode" in your browser. After successful logging in, the next login should work from the regular tab. We will also do some actions later that should fix this issue.
You can also try this:
Clear: 1. Cache 2. DNS 3. Cookies
Several guild mates reporting to me via external email that they have tried all of this plus trying machines that have never seen settlers yet problem of being unable to login persists. What did they break this time?
Please try using "Incognito Mode" in your browser. After successful logging in, the next login should work from the regular tab. We will also do some actions later that should fix this issue.
You can also try this:
Clear: 1. Cache 2. DNS 3. Cookies
Yeah, tried that - didn't work. I can log onto tso2 no worries but am not pleased that I can't access the proper game. Not impressed at all BB.
been over 24 hours now since I have logged in since I couldn't after the maintenance yesterday so no gems this week..
been over 24 hours now since I have logged in since I couldn't after the maintenance yesterday so no gems this week..
Same here - just another annoyance to add to the overall dissatisfaction I now have with this game after playing for many years.
Still unable to log in ...
This is just getting beyond a joke and time to give up TSO again. If i haven't bought premium days (probably another 150 days to go) ,would not even have bothered to try to log in, since the Unity was introduced , as the game became more like a chore , even the simple tasks , waiting for the commands to execute.
I don't understand why such a well known company, doesn't / did not have the resources to make the change from Flash to another program( whatever) without so many issues , when other companies , could do the change, with no impact to the game play and players base .
Maybe your devs should have a look and learn from Inno, for example , as they have a similar browser game ( maybe even more complex then Settlers , as 1 player has more cities , ships, live PvP ) and they too had to change from Flash , but this change was done without any problems or issues to the game play or players.
I was able to logon yesterday after the 'upgrade' to play a very 's l o w' game, but cannot get beyond hammer man this morning!
no log in for me :(
so many years of settlers I think I'm now over it
Thurs at 0911 hrs - still cant get past the hammer man - yesterday was first time in 10 years cant log in
Still can't log in.... and STILL no information forthcoming from BB.
As regards BB-Traffer's suggestion, its just the same old story that we always get thrown at us.... "clear cache" etc etc. Seeing as I did not create the problem, why should it be up to me to attempt to fix a problem created by incompetent programming staff who are obviously grossly overpaid and deserve a good swift kick in the derriere... and a salary cut equal to the level of their incompetence.
And there i thought this couldnt get any worse :-(
I still cant log in, this is truly disappointing, i dont have any words anymore :-(
BB_Trafffer
05.08.21, 10:32
If you have a login issue (hammer man/connection issue) please send me a private message (you can do it here (https://forum.thesettlersonline.com/private.php?do=newpm&u=836759)) with your In-Game nickname.
BB_Trafffer
06.08.21, 10:13
Thank you for all reports regarding the connection issue. The dev team is working on a solution.
lordloocan
09.08.21, 12:22
Thank you for all reports regarding the connection issue. The dev team is working on a solution.
Rather than closing threads as per:
https://forum.thesettlersonline.com/threads/38541-Logging-in
Why not merge them instead
Cannot log in today at all, I am getting the following:
1. I click on play
2. uplay not available
"uplay is not available right now. Please wait a few minutes and try again"
It has been like this ALL day
Also the zone refreshed was getting so bad it was doing it every couple of seconds.
You have truly messed this game up haven't you.
Hi Traffer,
I tried that and ... funny thing, my Ubisoft account is asking me now for a new avatar and name, it is treating me like I am a new player. Luckily I can 'start' the game with FB, I don't know how because I migrated my account from FB to Ubisoft as I was told when we started with the client.
Be good and have fun :-)
Thank you for all reports regarding the connection issue. The dev team is working on a solution.
I sent but had not read.
"session timed out"? And then I got kicked from TSO.... *sigh*
i'm still unable to get past Hamer man still
BB_Trafffer
10.08.21, 10:51
I sent but had not read.
I have read all the messages you and other players sent to me regarding this issue.
The dev team is working to fix this, at the moment I would suggest trying some of the workarounds posted on the forum.
I am able to log in one time out of about twenty tries. No land or able to anything other than click the daily log in and call it a day.
I have noticed with my partners account that they get in every time however takes a few log ins and outs to achieve landfall. It seems that if they are presented with the rolling hills splash screen they will have rolling hills. Like a package deal!
Not sure if this is in anyway relevant, just a quirk I noticed.
Segisjussus
11.08.21, 08:00
I have been unable to get past hammerman since 4th August update - My daughter, "Daenerys_Storm", is able to log in using my same computer and browser. It appears the 'hammerman' problem is related to specific users and not their hardware/systems/browsers.
Hang in there, I believe in you.
Segisjussus
I still can't access my mail. It's just ....empty.....
Miramazzie
11.08.21, 20:12
No settlers on Newfoundland or Ares for me since 4th August. I have the hammer man. I have done everything suggested, including updating Java.
I am able to get into Testing2 and have been playing on there for two days because I miss my game and I really miss my friends in chat. I want my game back! Hurry BB, it may not seem urgent to you but it is very very urgent in my little world at the moment........sigh
Just FIX it!!
What a bunch of drongos.
I think its about time you got Settlers 8 up and going :) , I am over this :(
well the next project is in the doldrums or cancelled- so don;t hold your breath
McGregor101
13.08.21, 07:10
Still haven't been able to log on since the maintenance fix start of August. Been playing for maybe 10 years. Terrible being cut of from my guildite friends. They will think I'm dead.
no they won't
no need to make a huge drama out of it- yes it is annoying, yes you might be missed, no they won't think you are dead as they all know that there are issues with the game at the moment
HI BB
I myself havnt been able to log into the game for almost 4 weeks now and when it did almost load in it was a very old game not my current game thats has been running for almost 8 years now.
im hoping my game hasnt been lost , can you look into this and reply on my emai : czipper2266@gmail.com.
i also sent a ticket in over a week ago and no reply
please help czip
still unable to get to my island since the 4th update, hopefully a new update will come to restore access.. Eventually
joeonthego
16.08.21, 15:38
This issue is growing. Been able to login everyday until today and now get this:
http://prntscr.com/1psd38s
Bar gets to exactly the same time each attempt until the hammerman appears - even let him run for several hours in case.
Was fun while it lasted, off to spend my money elsewhere.
McGregor101
16.08.21, 19:18
Still here and unable to login, 2 weeks without contact with my guild. In the middle of a pandemic they mostly likely think I'm dead.
what is incognito mode? i am not a dab hand at PC's i load a game i play the game, i am not technically minded also DNS? what is that, a lot a people like me on here and you are not helping with these terms i'm sorry.
totallyannoyed
17.08.21, 10:11
what is incognito mode? i am not a dab hand at PC's i load a game i play the game, i am not technically minded also DNS? what is that, a lot a people like me on here and you are not helping with these terms i'm sorry.
With your browser open, hit cntrl, shift, "n" and it will open up a dark screen that lets you know you are going incognito.
lordloocan
17.08.21, 12:10
what is incognito mode? i am not a dab hand at PC's i load a game i play the game, i am not technically minded also DNS? what is that, a lot a people like me on here and you are not helping with these terms i'm sorry.
Google chrome, top right click on the 3 dots and these is an 'open new incognito window'' option.
Firefox click the 3 horizontal lines, option is called open new private window
snuggles2021
18.08.21, 05:45
So the first update, useless, if anything it made things worse. Now you going for a second and in the changelog, well its a waste of a maintenance... take unity off.. put the client back and fix the damn thing once and for all. The game is just not worth bothering with.
Client is just an intermediate solution- Would be best if they used it for another few months while getting unity working though cause this version is far from workable and even futher from enjoyable. It look s and feels like it needs many a month of effort to get there
It is a bit if a shame as this route probably will chase a load of players away
Well, what a big surprise.... NOT !!!!
Why would I have ever expected to be able to log in?
Maintenance is completed and the hammerman still reigns.
Generals, Geologists and Explorers don't work. Flooded,
I need to build a ARK.
Well, what a big surprise.... NOT !!!!
Why would I have ever expected to be able to log in?
Maintenance is completed and the hammerman still reigns.
Hammerman still here also. So disappointed that BB/Ubisoft haven't been able to fix TSO to allow us access. I was hoping that this maintenance would have fixed the problem :(
It may be of interest to the devs though, that I can log on to test2.server!!
Hi all,
I'm ussing Chrome for TSO to play. About two weeks ago, A browser started showing me Unity error message every time when game starting. What to do?
Still unable to get past the hammer man...
I would just like to tell you that my Island has not worked right since the 4Aug21 update/maintenance.
Since that update I have the following problems:
Hammerman appears immediately after game loads and '14 times out of 15', I get a "connection to server lost" error window and the game goes back to settlers-on-line homepage. The '1 time out of 15' the game loads ok.
When the game loads the first thing I see is blue colour for the grass (instead of green), the whole island looks like it is flooded.
Lots of things will not work:-
Provision house and rarity provision house - Placeholder icons instead of buff icons and nil operation
Barracks and elite barracks - nothing happens when I click on them
Epic workyard (all three) - nil operation
Oil mill and oil refinery - nil operation
Mayors house collections buffs - nil operation
Explorers - nil operation
Geologists - nil operation
Generals - nil operation
Chat - no functions at all
Friend/Guild list - no lights for on-line players
I have talked to other players and their games are just as bad as my game (so it is not just me).
When Unity was first introduced it worked ok (about 65% as good as the old flash client), then you had a maintenance (on the 4Aug21) and everything stopped working properly.
BB, Please fix this!
Still unable to get past the hammer man...
I would just like to tell you that my Island has not worked right since the 4Aug21 update/maintenance.
Since that update I have the following problems:
Hammerman appears immediately after game loads and '14 times out of 15', I get a "connection to server lost" error window and the game goes back to settlers-on-line homepage. The '1 time out of 15' the game loads ok.
When the game loads the first thing I see is blue colour for the grass (instead of green), the whole island looks like it is flooded.
Lots of things will not work:-
Provision house and rarity provision house - Placeholder icons instead of buff icons and nil operation
Barracks and elite barracks - nothing happens when I click on them
Epic workyard (all three) - nil operation
Oil mill and oil refinery - nil operation
Mayors house collections buffs - nil operation
Explorers - nil operation
Geologists - nil operation
Generals - nil operation
Chat - no functions at all
Friend/Guild list - no lights for on-line players
I have talked to other players and their games are just as bad as my game (so it is not just me).
When Unity was first introduced it worked ok (about 65% as good as the old flash client), then you had a maintenance (on the 4Aug21) and everything stopped working properly.
BB, Please fix this!
Same here.
Please try using "Incognito Mode" in your browser. After successful logging in, the next login should work from the regular tab. We will also do some actions later that should fix this issue.
You can also try this:
Clear: 1. Cache 2. DNS 3. Cookies
yeah na didnt work, 3 browers, 3 laptops. same problem doesnt load. and having now read multiple people same problem like seriously roll back time ? re-instate the last downloadable PLAYABLE VERSION...
then proceed to get all the people who worked on the unity version and dismiss them and the ppl in charge of that wise decision. they did all that work on so far i believe the worst update (can we call it that) version so far.. FLASH was better then what these developers produced. even when it did load it was not playable who passed this on and said lets deploy this. its amazing. again time to let these ppl move on to greener pastures.
sadly for me i try less and less to login. and having been with this game i think 9 years ish. can say.. worst update ever...
no i wont reset my dns or cache again, or router or try this or try that.
ubisoft should try this
Clear all developers
Clear management in charge
Refresh and hire competent people ?
may work better
BB_Trafffer
31.08.21, 10:23
Hello everyone.
Players who have not been able to log in since August 4th - can you please report if you are able to log in now, after today's maintenance?
Graciethecat
31.08.21, 11:13
Yes, I can now log in. Thank you
perplex_cat
31.08.21, 11:28
Can log in, but game is unplayable due to long loading and lags . .
Hello everyone.
Players who have not been able to log in since August 4th - can you please report if you are able to log in now, after today's maintenance?
Yes, Unity now "works" for my 64-bit system, but the JavaScript errors remain on 32-bit machines. When are you going to let our 32-bit players back in please???????
ArchangelSoti
01.09.21, 00:45
The game loaded today
The game loaded today, at last. It's been a long time.
YAY!!!!! Finally, after feeling deserted and deserting all my guild friends.
report where BB? i can now log in and play thank you for that, bit slow but playable :) good to be back
BB_Trafffer
02.09.21, 11:23
report where BB? i can now log in and play thank you for that, bit slow but playable :) good to be back
Posting here is enough. From what we can see, this issue should be resolved and everyone can log in now. If you still experience this issue, please post in this thread.
Sometimes after hitting play button and some 90% loading a popup comes with "uplay not available right now please try again in a few minutes" and just back to homepage and hit play and game loads like normal but a long pain to get island fully loaded and working tho.
Sometimes after hitting play button and some 90% loading a popup comes with "uplay not available right now please try again in a few minutes" and just back to homepage and hit play and game loads like normal but a long pain to get island fully loaded and working tho.
I would guess that you have the TSO homepage bookmarked? My guess is that the uplay login times out and actually clicking on anything on the home screen causes your uplay credentials to be checked (often giving the uplay failures if a timeout has been detected). Even when I'm on the homepage, I click on "News" first (as that actually does the uplay check and login correctly) before I click anything else (including the forum as that disallows posting if uplay has timed out too).....
Usually happens first login of the day that i get that error which only came after unity was introduced never before.
Instead of solving so many bugs of the game you started event
YOU ARE MIDLY UNACCEPTABLE
lets get a community update 2 please
DonMadosmon
09.09.21, 23:29
Sorry, my Hammer man does not want to go back.. Stlll no log-in.. Goodbye to the event too..
BB_Trafffer
10.09.21, 11:51
Sorry, my Hammer man does not want to go back.. Stlll no log-in.. Goodbye to the event too..
Could you please take a photo/screenshot and post it here, or post it directly to me via the PM forum? Please also add your PC specifications.
DonMadosmon
12.09.21, 23:36
Could you please take a photo/screenshot and post it here, or post it directly to me via the PM forum? Please also add your PC specifications.
It stopped loading at approx. 90% of the village screen and then gives the server connection error with the hammer man (wrong avatar with {} level) screen (failure). Trying to add snapshot but the url approach tend to baffle me, lol. Ticket (15273305) also issued but until now, no response.
Any assistance would be appreciated.
----
putting the photo links here but not showing on screen (hidden text)..
https://postimg.cc/0rFG6k4H
https://postimg.cc/XXRFj2ZR
Powered by vBulletin™ Version 4.0.4 Copyright © 2025 vBulletin Solutions, Inc. All rights reserved.