no rely from contact support is it turned off ???

[royavatar]

is email support working !!

[Martin_Svendsen]

Hi i gues i have to text in english. A few day's back a wanted to send a trade to at guild member, i try to send him 400 cakes. Well it didnt end that way, you see when i send it, a post/ mail came afther only few sekund's. I say'd, the send of this trade failed.. but guesh what? i didnt got my cakes back.. iv even send a mail to the game team, told them about the problem. Told them that i own thoes 400 cakes to another player. No answare, i text them again, explaine them that i lost thoes 400, by there mistake, and that i need and wanted them back.. but here 3 days later Nothing happent, nothing, no answare and bo refund. I dont find it fair that i have to wait and even working harden to make this ballon advent..

[First_Lord]

Last info was support is down, only ways to contact are forum message to BB_Trafffer, or when he is online in game wm him. To wm him, looks like you have to use command for whisper, tho (/w name).
Havent seen any info about them fixing the support yet.

EDIT: Did ask Trafffer in chat, he said its working now, so over working hours, someone should respond to tickets. He just said its backlogged by many tickets.

[BB_Trafffer]

The Support System is back and the Support Team is working. Please contact us directly from our website using the "Contact Form (https://www.thesettlersonline.com/en/help-and-support)".

We have a lot of tickets so it may take a little longer than usual to receive a response.