View Full Version : Server zone crashed
Bartlettis
21.10.21, 00:36
What now???
Ever since the Happy Hour started I'm getting the dreaded Server Zone Crashed message....Can't get into the game.
Same problem on both Chrome and Firefox!!
Have cleared cache just to make sure, but did not help!
Anybody else have this problem?
blackcatcat
21.10.21, 13:47
I have the same problem "Server Zone crashed: An error was detected on this zone. Please try again".
Same problem here.
I was able to log in yesterday, but today without joy.
BB_Trafffer
22.10.21, 11:27
Hello.
We will address this issue with the hotfix on Monday.
Bartlettis
23.10.21, 07:01
It seems to come and go randomly...had no problem yesterday...but it's back today with a vengence! No luck getting in for hours!
stonewaller
25.10.21, 07:53
Oh well I didnt have this problem before this mornings hotfix, after the fix I got in fine to start with then clicked in collectible, game crashed and now all I get every time I try to load on this or another server I play all I get is the server zone crashed message. Ho hum.
I just got hit this mere few hours before event starts. Didn't move any buildings.
Moved generals around a bit and assigned troops to em. Put a little queue in barracks. Buffed buildings, deleted depleted marble/granite mines, sent geos/explorers and such to get a nice start for the event. Last thing I know I did was read and collect the mails (know this because I got some funky message saying I can't hold anymore coins in my storage and wasn't even close to fulll). Quite soon after that I got booted out of the game (can't recall if I got message to reload the game or just got thrown to homepage) and error message everytime I try to enter the game.
I know it might fix itself in the Server Update Check or what ever it was after waiting 17h or so but that would indeed result in losing first day of event.
Is there any way to fix this yourself? Done the usual cookie/cache clearing.
me as well, server zone crashed :)
Hello.
We will address this issue with the hotfix on Monday.
I didn't have the error before-looks like the hotfix created it for me!
I was in the middle of playing and got the server zone crashed error and now I can't play.
didn't have any issues till now but now get a 'server zone crash' message when trying to load the game
"An error was detected on this zone. Please try again"
Cant get into game anymore- will see if the 15 minutes wait fixes it - won't hold breath
Same here. I was able to log into the game just before, but now all of a sudden server zone error on Unity. Can't login. Tried clearing cache and restarted OS (both multiple times).
i tried a different computer as well, same issue- friend said he cant visit my island either
earlGreySenior
25.10.21, 10:26
Ditto since hotfix ... cleared cache etc , logged out, waited, tried several times ... all to no avail ... "An error was detected on this zone. Please try again"
same here - server zone crashed when ever I try to load game (Edge & Chrome)
friend gets zone locked when attempts to visit island
everything seemed fine until I activated the Love Garden buff
same problem here after activating CM and love garden, tried reinstalling, refreshing, renaming etc etc still nothing, perhaps after expiration of buffs will get back in
maybe we need to wait for the buff to fade- which hopefully works as i fear waiting for fix will be painful
maybe we need to wait for the buff to fade- which hopefully works as i fear waiting for fix will be painful
fingers crossed
Its getting pretty ridiculous now, maybe we should ask them to stop fixing anything since all the hotfixes just keep introducing more bugs without actually fixing anything.
BB_Trafffer
25.10.21, 13:46
We are aware of this, and the team is investigating.
Well that's nice used a love garden buff and now I can't enter the game anymore on any browser. Cleared cache that isn't working. An error was detected on this zone. Nice start of the event, I had my hopes it would all be fixed, sadly it only broke more. :(
earlGreySenior
25.10.21, 17:09
The game stopped working soon after I used the love garden buff also ... now hoping I will be able to get back into the game after 12 hours elapsed and buff expires.
Sapphire145
25.10.21, 17:13
I managed to get into my game after event started but now it comes up with server zone crashed every time I try and load my game. Have cleared cache and tried on both edge and chrome, same problem.
So looks like if u starting a buff theres chances u will get locked... i had a black vortex left for 1 hr and decided to remove it and place a new one and then i got locked
So anyone got a suggestion how to unlock?
I assume my Love tree made my island crash but that's more than 6 hours ago and still no way to get in, buff running out isn't enough to fix it?
Same issue here, no idea how to ge tin
This morning after event started i did my Love Garden and XMAS Market like always and they worked fine, now 12 hours later i wanted to refresh them, the XMAS market wouldn't work it just had a spinning hourglass but Love Garden did work, and then seconds later i got an error message and i cannot get back in.
So for me its 100% the love garden, considering the love garden and xmas market didn't work before the hotfix its easy to see where things went wrong
Bartlettis
25.10.21, 21:54
Zone crashed again for me...was on nearly all day but now I am locked out again. Wonder how much of this event people can do if they keep getting locked out for hours and hours!
earlGreySenior
25.10.21, 23:11
Still getting Zone Crashed waiting for Love Garden buff expiry is pointless :(
I am joining the club - Server zone crashed.
victoria333
25.10.21, 23:20
get a 'server zone crash' message when trying to load the game
Waiting fixed it for me... Might have been the love garden, that takes 12h to wear out...
It has been less than 12 hours since Love Garden was buffed and i was able to get back on, hell the love garden buffs are still running as i write this, no clue what happened but i certainly got booted seconds after doing the love garden.
Ok... Officially annoying now.
Yesterday got this problem few hours before event started while I was doing basic event preparations... lost first day of the event, but it fixed itself 17h later with the server update check or whatever it was.
Now only few hours of playing the event I got it again. Home island locked again for 15h (assuming it fixes it again with the server update check) but only I wasn't even at my home island when it broke. I was at Arctic Explosion adventure...
was in middle of Adventure sending out forces when :
'server zone crash' message
tried client and web firefox and google and continue to get the same message....
'server zone crash' message
knightinblack
26.10.21, 09:16
Hi guys, I'm having the same issue was kicked out of the game and now I can't log in, get "Server Zone crashed An error was detected on this zone. Please try again". I've been trying to get back in for 2 hours now and always get the same error... please fix it asap! Very annoying all this errors.
Thanks & Regards
if u triggered a mass buff, u need to wait till it fades or pray they reset serve r with a maintenance to fix it
most likely the fading buff is the first one to be available
MateriaNera
26.10.21, 12:03
I just got the server zone crash error after starting “Annoholics” on Tour quest.
Love tree and footie pitch have stopped working today despite refresh and clearing all cache. I just get the hourglass and no buff!
invites to coops need to be fixed also
knightinblack
26.10.21, 12:18
Thanks Qualan, didn't know that was an additional issue, good to know will not use love garden again. Does this issue also happens with Xmas Market and Tree Love zone buffs?
Thanks & Regards
it didnt happen for me, after getting back in i have used both the xmas market and the lovetree without getting booted
No guarantees, as buggs seem to be targetted atm to certain builds/playergroups instead of being universal - a nice twist in spinning the cilinder :P
It's basically Russian roulette, after the hotfix both xmas market and love garden worked fine, then 12 hours later xmas market just refused to work and love garden crashed my game. Next day (today) xmas market works fine and i don't have the guts to try love garden again lol.
It almost feels like some kind of spam/flood protection of doing too many things at once, e.g. 15+ buildings being buffed at the same time.
WrenchBender
26.10.21, 13:45
another disgruntled zone locked settler here, swhat next
King_Jarmo
26.10.21, 14:02
im a locked island veteran by now - im on my 4th time out already since the original update.. i dont dare to move a muscle anymore if im let back in :P and i had such high hopes on this event.. should have known better by now..
BB_Trafffer
26.10.21, 14:08
Hey everyone.
We are aware of this issue and a hotfix is on the way - we will publish the schedule soon.
For now, please do not use Love Garden.
WrenchBender
26.10.21, 15:40
Hey everyone.
We are aware of this issue and a hotfix is on the way - we will publish the schedule soon.
For now, please do not use Love Garden.
That needs to be on the front page, not buried in the forums
Bartlettis
26.10.21, 15:53
I don't have a love garden and it still happens to me every day!!!
How do you get back. Is it 12-15 hrs as they say? It's been about 8 hrs for me now. With tomorrows hotfix I'll probably miss 2 days of playing :)
I don't have a love garden and it still happens to me every day!!!
then say what you did for it to happen... did you use black vortex?
Same here : locked out. same question : how to get back in. around 12h of a very bad and unpleasant surprise.
I just collected collectibles this morning . def. did not use love tree or black vortex.
victoria333
26.10.21, 20:12
got back in ok this morning then got server zone crashed not touched love garden or any other zone buff just in case it crashed then it did hopefully will be ok tomorrow
Harlequin1963
26.10.21, 20:26
got back in ok this morning then got server zone crashed not touched love garden or any other zone buff just in case it crashed then it did hopefully will be ok tomorrow
Good luck, maybe they will fix the niggle, again.
Bartlettis
26.10.21, 21:04
then say what you did for it to happen... did you use black vortex?
I did not do anything special...it just happens randomly...and locks me out for hours!
BB_Trafffer
27.10.21, 13:43
Hello!
Please let me know if anyone of you still receives "Zone Crash/lock" after today's hotfix.
Bartlettis
27.10.21, 14:10
Well the zone crash is back....mine just went down!!! So what now? No love garden or black vortex was used!
Now all i can do is wait and see how many hours before i can get back in....
6 hrs and still locked out!
I cant get in says the cache needs to change - updated client and swf again - still no joy :(
I was zone crashed for most of yesterday...
i like halloween event will i get to play it....
Hello!
Please let me know if anyone of you still receives "Zone Crash/lock" after today's hotfix.
No server zone crash but Christmas Market does not work at all. I just get a hourglass that keeps spinning forever
Bartlettis
27.10.21, 21:38
I have had the server zone crash message for over 7 hours now....giving up soon.
BB_Trafffer
28.10.21, 13:41
I have had the server zone crash message for over 7 hours now....giving up soon.
Can you try now? If I am correct, you're trying via the website? If not, can you please contact our support team?
captain_kirky
28.10.21, 17:51
I just had this issue and am now locked out :( Was only getting collectibles
Bartlettis
30.10.21, 03:18
Well I got the crash again. I don't believe it....just tried to log in and could not. Had no problem for 2 days, logged out yesterday as normal but the zone has crashed when I tried to log in for the first time today.
Got in after only 2 hours...wow.
I am still getting these crashes randomly...am I the only one? Got in this morning was doing some ordinary stuff and boom....server zone crash. 2 days since my last crash. I will keep reporting on this wierd issue!!
Still locked out after 12 hours and counting!!!!!!!!!!
blackcatcat
01.11.21, 11:52
Crashed a gain after a bean soup swap. This is the 3rd time...
Bartlettis
01.11.21, 19:09
I have now been locked out due to the server zone crash for over 13 hours.....wonder if I will have to wait 24 hours. What a joke!
I have now been locked out due to the server zone crash for over 13 hours.....wonder if I will have to wait 24 hours. What a joke!
Any buffs u triggered or something or just random lock out when logging in? Maybe clear cache and hope it was some buggy file in there causing it - although that might be wishful thinking
Bartlettis
02.11.21, 11:46
Got in this morning but now I am locked out again....this is not getting any better...
Tried clearing cache.....again...no help...
Maybe I should just give up.
8 hours and still can't get in!!!!!!!!!!!!!!!
Same as yesterday....Locked out again....played for some hours...then suddenly locked out again....
Impossible game....
CBX-Impossible
03.11.21, 21:54
I am experiencing this issue and possibly related to starting a The Annoholics on Tour.
This is burning my PFB and Premium time :(
this is like watching an old friend die, very sad but you wish it would just end. Been suck with this all day now.
had a Guild member contact me and says my island is locked. Anyone else have this as well?
Bartlettis
05.11.21, 06:12
Mine keeps doing it....Support is no help they just state that they are looking into it...by the time they might find out anything this event will be over. We just have to admit that this game is on a dying path...!
Locked out now for 15 hours. What a great game.
It only took 24 hours to get back in....Why do we keep on thinking this game will get better. What a joke...sry but I can't see the positive in this game anymore....it is supposed to be fun....
I received "Server Zone crashed" error this morning so I had to reload the game and I coudn't log in since then. It's been 16 hours now.
Bartlettis
06.11.21, 22:17
Welcome to the club Elchoni...mine just went down again so lets see if I can get back in tomorrow...don't expect so!
same here this week 3rd time looked, weekend loss (::::
Latest member of the "Server Zone crashed" club here. Was simply attempting to refill a Spooky Bronze Mine.
Edit: Resolved itself after 5 hours. I consider myself lucky compared to others.
Another "Server Zone crashed". This time I tried to stop Noble Bookbinder Tribute. Don't know how long I won't be able to log in this time.
A few days ago, I think I was starting Oil Mill Tribute after being stopped and I couldn't log in for more than 24 hours.
And another "Server Zone crashed". Last time I lost a day with premium. It seems I will lose another premium day today :(
Well looks like this is the third time now, so again prem lost, fields cant be buffed and friends cant visit my island either. Tried another browser and same problem so definitely not that. All I was doing was pottering around and moving some benches and tributes - I hadnt even touched a buff. I wonder if you do things to quickly the game simply cant cope?!
Bartlettis
18.11.21, 15:58
Wish I knew what makes the zone crash,,,for me it has been the zone buffs and guides...since I stopped using them I have had no crashes. But it seems there is more to the problem...
I will first try to use a guide when this event is over!
I wouldnt mind but I carefully didnt use a guide :( I am also sure in whatever overnight (UK time) processes they run it will clear it up and allow access back... oh well at least its a chance to do more productive things :)
Yet another "Server Zone crashed". This is 4th time in the last 2 weeks. At least I'm not on premium right now.
BB_Trafffer
19.11.21, 14:45
We're investigating which items/buffs/actions can lead to the "Server Zone Crash" issue. If you know what caused it for you, please let us know.
Every day, very early in the morning, our servers receive a sort of "Server Zone cleaning". This is the reason some of you may play again. However, if it's a buff or maybe a production chain, which is longer than 24 hours (so it doesn't end before the server check) you might need to wait longer before you will be able to get back in.
Ty for the reply. What time is the 'server clean' may I ask?
Hi Traffer, thank you for your reply. I am using grilled steak buff on most buildings so that's probably the reason for "Server Zone crashes". Each time it was after buffing different buildings. At first, it was after buffing Oil Mill Tribute (with elixir), then after buffing Noble Bookbinder Tribute (with elixir also), then I gave up using elixir on these Tributes. After that it was after buffing Education Tribute or Lettersmith Tribute (with grilled steak). The latest was after buffing some Coal Mine (with grilled steak).
I was thinking it may be because of other buildings as well since I buff many buildings in short period of time. Maybe after 10-20 buffed buildings, "Zone refreshed" triggers "Server Zone crash". Those Tributes I have in sector 9 are most suspicious since several of them are showing "Zzzzzzz" which I didn't stop at all and all "Server Zone crashes" (except for the last one) happened when I was buffing in sector 9. Those Tributes with "Zzzzzzz" (that I didn't stop) are Oil Mill Tribute, Lettersmith Tribute and Education Tribute. When I get to login again, I can see if there are some more Tributes with "Zzzzzzz". Next to those Tributes are my Pumpkin Cemeteries (which I buff regularly with Stadium Snacks). Maybe these are the reason for "Server Zone crashes" since none of this ever happened to me before this event.
In the end, may I suggest "Server Zone cleaning" be more frequent (at least twice a day) because that would help end "Server Zone crashes" after a few hours only instead of waiting for the next day.
Ty for the reply. What time is the 'server clean' may I ask?
It's 5 AM (10 minutes ago). I tested it this very moment and a few day ago.
Ive buffed my entire island with steaks and got no server crash, I wonder if its the speed that they are buffed, but I have not yet tried the zone buffs again - if there is a server zone cleaning then that would help a lot rather than waiting overnight
BB_Trafffer
22.11.21, 15:00
Ty for the reply. What time is the 'server clean' may I ask?
Between 1-5 am Server Time.
All of my buildings that were "Zzzzzz" not by my will have gone normal after the event. I guess I received "Server zone crashes" after buffing those "Zzzzzz" buildings. Pumpkin fields were next to them and after those fields were gone, all my buildings have returned to normal status and working as before. I guess there will be no "Server zone crashes" any more.
BB_Trafffer
29.11.21, 14:37
We have also added another fix for "server zone crash" in the latest update on our test server.
well a new one for me. I was on a Young Wood Cutter and just about to send an attack when I got the server zone crash message - I feel special :)
refreshing buff on EForge (stop buff then Fruits - bah crash) :(
BB_Trafffer
10.12.21, 13:07
The next update (14.12.2021) will provide additional fixes to the Locked Zone issue.
Powered by vBulletin™ Version 4.0.4 Copyright © 2025 vBulletin Solutions, Inc. All rights reserved.