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Renaan
20.12.21, 12:32
Description says 1000 presents to level from 7 to 8, but to actually upgrade it costs 4500, please fix.

Qualan
20.12.21, 15:50
yep- dev diary says 1k for upgrade (well till today at least it did, we will see what it says next:P)

valenchakur
20.12.21, 17:51
similar problem :(

sk_setttler
21.12.21, 06:02
same here

RaudMees
21.12.21, 07:49
Same here and also too much grout. In the book 1k grout and 1k presents. In game, both 4500.

sk_setttler
21.12.21, 08:06
Same here and also too much grout. In the book 1k grout and 1k presents. In game, both 4500.

Exactly...according to wiki it was 1000grout and 1000present last year so this 4500 non-sense needs to be fixed.

BB_Trafffer
21.12.21, 10:58
Thank you for the reports. We're looking into it.

copycat71
21.12.21, 10:59
Exactly...according to wiki it was 1000grout and 1000present last year so this 4500 non-sense needs to be fixed.

Wiki is a fan-site, doesn't matter what THEY say. It's the same as when i say it :p
Point is: description doesn't fit 'reality'.

Qualan
21.12.21, 13:33
yes but so does the dev diary )

wintertime
21.12.21, 15:54
this is wat the merchant shows

https://i.imgur.com/upQdMaL.jpg

someone did not read this :confused: and just picked a number in this case 4500 instead of the promised 1000 :rolleyes:

https://i.imgur.com/rzurzfM.jpg

copycat71
21.12.21, 16:03
We are aware.

loramarie
21.12.21, 18:28
same problem here - its not funny :(

Qualan
21.12.21, 18:40
it is an added feature, not a problem per se

katystrofe
21.12.21, 22:56
it is an added feature, not a problem per se

That is 3500 per building extra presents, 10500 for all 3. That is a lot off "added" :(

Qualan
22.12.21, 07:03
yes - and with BB's event trackrecord i am wondering how they plan to solve it or even if they plan to solve it

a few issues have been resolved by stating they will look at it for next event but no maintenance on current event- So i am hoping this will not be the case as i have 3 of the blasted things at lvl 7 waiting

Wh4t3ver
22.12.21, 07:49
Same here, bought them because the upgrade-price on presents was ok. Now waiting to upgrade since I no longer have enough presents. Wish I read the forum before....

ClarenceDuPont
22.12.21, 13:37
Can't see this getting fixed, the dev diary will be edited.
Given their track record - will they risk a hot fix in the week before/during Christmas? Unlikely.
Best you can hope for is a gifted 10k presents before event end, reckon that will happen?

Amorp
22.12.21, 15:22
Honestly, its not even that bad. Its christmas event anyways and u get lots of presents from explorers you will only be delayed by few days/a week to upgrade wondrous

jellfish
22.12.21, 19:39
I have bitten the bullet and started upgrading, cannot stand looking at level 7 wondrous any longer!

sparkz
22.12.21, 21:23
it is an added feature, not a problem per se

The problem per se is the level of decency of a company that offers a product to you, but doesnt even treat you seriously enough to check something as basic as numbers involved.

Nevermind the performance or some more complex functional bugs, they dont even bother to check what the code they introduce actually does before writing the piece for the forums.

sk_setttler
23.12.21, 05:34
Thank you for the reports. We're looking into it.


I'm sorry BB_Trafffer but 24h let alone 48h is more than long enough to look into in. Give us serious feedback how this will be resolved ASAP!
Will there be a hotfix before event ends or will you send anyone 10500 grout and presents to proceed before event ends?
The lack of feedback on this forum is really annoying.

ClarenceDuPont
23.12.21, 07:57
The problem per se is the level of decency of a company that offers a product to you

Totally sums up the last 18 months from BB

Rosejane
23.12.21, 11:14
I didn't know there was a problem & have used presents & grout. I wonder if I'll be repaid ................

g4m3-0n
23.12.21, 11:31
Ohh holy c**p.
Just discovered this, almost the hard way in-game. *suprised and scared*
Wonder how long my WWR will stay at level 7. Untill some fix comes or correction on reward or forever ... 4500 present and 4500 grout is a seriously EXPENSIVE upgrade.

Wonder if we would need to send in a ticket (or several) to get this fixed or compensation.

copycat71
23.12.21, 13:30
I'm sorry BB_Trafffer but 24h let alone 48h is more than long enough to look into in. Give us serious feedback how this will be resolved ASAP!
Will there be a hotfix before event ends or will you send anyone 10500 grout and presents to proceed before event ends?
The lack of feedback on this forum is really annoying.

You're joking right?
This will be resolved AFTER the event. and you can upgrade it for the proper amount next year.
The BB-way.

Qualan
23.12.21, 13:41
not too bad, only 350 ish days wait- we seen slower fixes :P

lordloocan
23.12.21, 14:35
What's the betting that they alter what is on dev diary and on shop description to fit with 4k cost?

Mannerheim
23.12.21, 14:58
What's the betting that they alter what is on dev diary and on shop description to fit with 4k cost?

Event has been running for almost a week now withouts a word of warning in the dev diary.

They cant edit the shop descriptions without an game update as those are in the translation files so it would mean they would scam people for the whole duration of the event or might as well fix the values in the update.

It's probably hard/impossible for the support staff to fulfill resource requests as they can't know for sure if people will use the resources on upgrades. The excess present costs literally cover the costs of 3 ww residences and you would get "free" 10k grout on top of em.

mrnjau
25.12.21, 16:38
another bug comes with the Lead soldiers buff, it last only 6h, not 24 like stated

First_Lord
25.12.21, 23:58
and I kinda bet, that paper buff will be 6h as well. ;)

Norton_C
26.12.21, 10:02
another bug comes with the Lead soldiers buff, it last only 6h, not 24 like stated

Been wondering about that since first I read it. 24 hours buff taking 24 hours to produce did not sound likely. Guess it will be typo in the end.

lordloocan
26.12.21, 10:43
Two con tricks in one event?

Jove
26.12.21, 13:44
If you change this, please note that I would like a refund for the upgrade, as I already paid to upgrade two.

Koraku
26.12.21, 19:24
Same, upgraded 2 before I noticed something was.. off

Loukoulos
27.12.21, 07:02
Thank you for the reports. We're looking into it.

I wonder how many days you'll have to look at it to solve it. At the next Christmas event will it be solved?

What are first solved?

All you care about is that with all the problems you have to make an event

Sanchosavage
28.12.21, 17:16
Can't help wonder how quick a hotfix would have been implemented if it said 4.5k for upgrades and only took 1k?

Loukoulos
28.12.21, 19:09
Can't help wonder how quick a hotfix would have been implemented if it said 4.5k for upgrades and only took 1k?

Lightning fast

Loukoulos
31.12.21, 09:34
Are you still looking at it?
What should we do?

Norton_C
31.12.21, 10:27
Are you still looking at it?
What should we do?

That made me laugh, but yes, good point. :)

Kriegor
31.12.21, 12:12
:)

lordloocan
31.12.21, 14:28
They only sat they are looking into it, they didn't say that they were looking for s solution

Qualan
31.12.21, 15:07
so true

Loukoulos
02.01.22, 09:33
I think he was looking at it like the cows were looking at the passing train

Renaan
03.01.22, 11:03
Dum de Dum, any progress here? did you find what you were looking for?

BB_Trafffer
03.01.22, 13:23
The team is still investigating this issue. I know many of you are waiting for the update and I will share it as soon as it's available.

Qualan
03.01.22, 13:43
eta= 1 week after deactivation?

lordloocan
03.01.22, 13:46
The team is still investigating this issue. I know many of you are waiting for the update and I will share it as soon as it's available.

Can we have a resolution of this please? By now people are past the stage of caring if it 1k or 4.5k presents or grout, they just want to know where they stand so they can balance their purchases.

vigabrand
03.01.22, 15:02
what lordy said

I dont want the event to end and find myself with 3 lvl7 buildings, do i upgrade now or wait?

time is running out traff, give us a clue plz


The team is still investigating this issue. I know many of you are waiting for the update and I will share it as soon as it's available.

what issue????

u said it costs 1k grout and 1k pressies and on that premise ppl bought the res's. so just send e1 10k grout and 10k pressies. those who bought res's will be happy and those who didnt even happier. win win for all, including bb

bb keep making a mess of things and for some reason are very resistant to perform a simple fix. these r difficult times, give urself a break and go for the easy option, e1 will be happier

moreon
04.01.22, 09:25
The team is still investigating this issue. I know many of you are waiting for the update and I will share it as soon as it's available.

Come on, enough is is enough - tell us what the plan is !!

Loukoulos
04.01.22, 09:42
Come on, enough is is enough - tell us what the plan is !!

There is no plan


The team is still investigating this issue. I know many of you are waiting for the update and I will share it as soon as it's available.

How long do you think you will make fun of us?

Qualan
04.01.22, 11:17
i fear traffer is telling his version of the truth, not his version of what he thinks

so it is easy to say : it is being investigated as long as he doesnt get a reply it is still under investigation

when he gets a reply, he will have to come with disappointing news (and probably knows that as well) so why hurry to get a reply :P

Old_Bob
04.01.22, 13:53
Ive given up and bitten the bullet - all 3 are being upgraded at an obscene cost as I dont expect it to be resolved in time...

Urd123
04.01.22, 14:15
i fear traffer is telling his version of the truth, not his version of what he thinks

so it is easy to say : it is being investigated as long as he doesnt get a reply it is still under investigation

when he gets a reply, he will have to come with disappointing news (and probably knows that as well) so why hurry to get a reply :P

We all know by now that it is unlikely we get it resolved.
What it lead to is that for every time they do stuff like this, they lose more and more of the respect we might have left for this bug producing company.

More and more players find something else to do.

We no longer believe a word of what they say - or have any trust in them being able to resolve anything - they are apparently all just "looking into it" - starring into the Abyss. I would not want the job Trafffer has - telling people nothing and making it sound credible must be hard in the long run.

vigabrand
04.01.22, 21:26
Ive given up and bitten the bullet - all 3 are being upgraded at an obscene cost as I dont expect it to be resolved in time...

how long b4 we all follow ur example? oh well at least the problem will go away and bb can brush it under the carpet

lordloocan
05.01.22, 13:30
Try suggesting this to the devs Traffer:

We need to highlight two transcription errors on Christmas event items.

Firstly, the Wonderous Winter Residence level 7 to 8 upgrade is meant to be 4500 presents etc not 1000 as advertised

Secondly, the Lead soldiers buff is meant to last 6hrs not 24hrs as advertised.

These slipped through the system as the devs are working so hard to make improvements to the Unity system that we all want to see.

We have sent a small gift in the mail as some sort of compensation for the extra costs.


Then send everyone something of use, not presents as the event will be over by the time they sort it.

MommaMidnight
05.01.22, 16:55
Then send everyone something of use, not presents as the event will be over by the time they sort it.

Or why not just send a mail with 10.5k presents to everyone to upgrade the 3 wonderous res. That way it covers the difference between what it should be and what it is whilst they look into it. If people haven't bought the wonderous res then it's a bit of compensation for all the other hassle and would be good for new players that have joined during this.... umm.... difficult period.

vigabrand
05.01.22, 22:21
umm i think thats what i said lol

Qualan
06.01.22, 07:26
don;t forget the grout !!

SkinFlynt
06.01.22, 07:32
Tired of waiting with no information, not that I am surprised by the lack of it.

I have upgraded my three.

As Qualan says, the issue is grout as well as presents.

Kotugo
06.01.22, 10:06
People have short memories, if they ignore the issue then eventually people will move on and forget. Lets face it, this is part of a wider issue with current developer incompetence and lack of proper testing.

vigabrand
06.01.22, 10:13
Tired of waiting with no information, not that I am surprised by the lack of it.

I have upgraded my three.

As Qualan says, the issue is grout as well as presents.

i guess u win bb. we'll all be following this example

Brillefjaes
06.01.22, 10:13
Thank you for the reports. We're looking into it.

Can this please be fixed while we still have presents to pay with??

Patience is fast running out....:/

Urd123
06.01.22, 16:45
Can this please be fixed while we still have presents to pay with??

Patience is fast running out....:/

They did not say anything about fixing - just that they will "look into it."

SkinFlynt
06.01.22, 17:29
.....Lets face it, this is part of a wider issue with current developer incompetence and lack of proper testing.

Sadly Kotugo is right. This unity version was dire on the test server even with small islands and no huge stocks of resources. It should not have gone live when it did - many months of testing and redevelopment were clearly needed. If, as has been suggested, withdrawing the client was an economic decision then I suspect it will prove to be the more expensive option in the end. I doubt there is much revenue from gem sales lately, and in any case, fewer and fewer remaining players to buy them.

Thankfully the unofficial client workaround is still viable and eminently playable. Without it I would have given up some months ago; with it I will probably hang on until they either finally substantially improve the browser game or give up and turn out the lights for good.

JohnRo79
06.01.22, 20:51
instead of having all this neverending moaning why not just let it as it is and just move on?

they could easily update it as an achievement of some sort when all the important things will get fixed (or not)

(every building has an unique code. they could easily filter out the accounts and whomever has them, an achievement could get coded to skip that level)

don't tell me all you masterminds are critical linked to 1k pop or smtg

vigabrand
06.01.22, 21:38
john's made my mind up for me, its not worth making such a big deal out of this little mess.

i'm upgrading and if i lose out by it, it really doesn't matter :)

Loukoulos
07.01.22, 09:26
john's made my mind up for me, its not worth making such a big deal out of this little mess.

i'm upgrading and if i lose out by it, it really doesn't matter :)

This reasoning is a big mistake

Qualan
07.01.22, 15:12
not really.

BB doesnt really care or believe enough will walk away from the game over this and in previous event they already showed they are reluctant to fix things during event

The only one that u will shortchage is yourself by postponing the lvl 8-12 upgrades with 1 year as u wont be able to upgrade em after event due to lack of presents to do so as they all get hidden and then converted

Doing it means you are out some grout and some gifts but most that worry about this issue can afford both of those - it might make things slightly more difficult on the grout part but that can be rectified if u apply yourself for a week or 2 in game/adventures and on the market

If it gets corrected - then you are out cheaper next year in upgrading, chances are by then u don;t care about the cost difference anyway

So if u can afford to buy 3 wonderous, most likely u can afford the cost of upgrading without making really hard choices like not buying a bundle or explorers or some general etc

SnowBlizz
07.01.22, 18:30
I upgraded mine already. There won't be a fix within time anyway if they not bothered so far.

And I still got over 7000 presents left over and bought and upgraded everything so meh, of all the issues the game has can't be donkeyed with this one.

If you can't afford the upgrades shouldn't be getting them in the first place.

Is there some issue with the grout am not aware of too?

Dadasuprem
07.01.22, 22:39
Same problem here... 9K gifts and grouts instead of 2K for 2 Wondrous, who will reimburse ?
The list of bugs is starting to be endless and the least disturbing ones are about first !

Loukoulos
08.01.22, 07:14
In my country we say: The thief and the liar are happy in the first year

Αnd to me, that's both cheating and lying

Qualan
08.01.22, 08:35
I upgraded mine already. There won't be a fix within time anyway if they not bothered so far.

And I still got over 7000 presents left over and bought and upgraded everything so meh, of all the issues the game has can't be donkeyed with this one.

If you can't afford the upgrades shouldn't be getting them in the first place.

Is there some issue with the grout am not aware of too?

yes, instead of 1k that too is 4,5k

bigbratg
08.01.22, 10:26
Answer on the Dutch server from BB:


Dear players,

We understand that the level 8 upgrade cost of the Wonderous Winter Residence caused a lot of confusion. The cost has been updated this year. Sadly, the description in the event shop was not adjusted accordingly. Thus, there won't be any adjustments this year for the upgrade costs of this building.

Our apologies for the confusion. We will definitely take this into consideration in the future.

Regards,
BB_Sious

link to post:
https://forum.thesettlersonline.nl/threads/22643-Feedback-Dev-Diary-Christmas-Event-2021?p=43100&viewfull=1#post43100

lordloocan
08.01.22, 11:32
Well, at least one BB found out for us.

Qualan
08.01.22, 12:29
it is the standard reply on a fubar

The explanation doesnt wash as now lvl 8 upgrade is more expensive than the lvl 9 one and the lvl 10 one so they deliberately intorduce that illogical imbalance?

It is more the expanation fitting with the reason not to fix it nor to admit it was a coding error, instead they blame the guy typing in the data instead- guess he is billy nomates in the department

Max_turtle
09.01.22, 13:28
i can see they forgot the merchant - but this a cheap way out because the dev diary states also the lower costs

copycat71
09.01.22, 14:53
i can see they forgot the merchant - but this a cheap way out because the dev diary states also the lower costs

They have done this a few times now. It's easier to say that dev diary is wrong then to adjust in-game.

Qualan
09.01.22, 15:48
yes it is the easy cop out and as stated previously - used multiple times int he past already

it is weak but not much we can do about it except vote with feet - which this bug is nog big enough for but it does add to the weight on the scales and eventually it will tip over

sparkz
09.01.22, 17:52
It is more the expanation fitting with the reason not to fix it nor to admit it was a coding error, instead they blame the guy typing in the data instead- guess he is billy nomates in the department

Numerical values like this is not a coding issue, since, unless you deliberately try to violate all normal code practices, they should not be used in code.

This issue is literally about one guy doing exactly what he was told, by someone who had no clue that that guy should type in.

ClarenceDuPont
09.01.22, 18:32
Oh my BB, you had such an opportunity to restore a tiny bit of goodwill after treating the community like chumps for a year and a half.
One mail, the resources to upgrade, that would have cost you nothing, with a note saying "sorry, we made a mistake, have these, we'll try to be better". People wold have been talking about how good that was, discussing BB in a positive light for the first time in ages, and you absolutely blew it.

You don't care about the game, you don't care about doing a good job, you don't care about your own professionalism and you don't give a single solitary **** about the players (and every single one of them a potential customer).

However, very well done for delivering yet another straw to the already fully laden camels.

Urd123
09.01.22, 20:37
Answer on the Dutch server from BB:



link to post:
https://forum.thesettlersonline.nl/threads/22643-Feedback-Dev-Diary-Christmas-Event-2021?p=43100&viewfull=1#post43100

This confirms to me that this was not a mistake - but it actually was fraud. How stupid can you be - We should be able to trust the values they give in the dev diary.

If those values are not what shows in merchant, what they should do - and not wait weeks but put right , right away, would be to change the values in merchant and everywhere else to the values prmised in the dev diary.

At this point it is not about what was intended, but what they promised us. Just as a cumstomer in a shop who see and add expect that this is the price that item cost. No way are they going to accept that it cost 3 times as much or last 1/4 of the time (toyfactory). No where in IRL do they treat cumstomers like this. And as others said - what would it cost them to treat people with a little more respect - really nothing at all. If they did - what they would get back is something that they really have very little left of- and therefor should appreciate - and that is respect back. I have none left.

Qualan
10.01.22, 09:35
This confirms to me that this was not a mistake - but it actually was fraud.

Thats a bit over the top. I understand you are angry and rightfully so. The way this is being handeled is far from player friendly nor gives the benefit of the doubt to the playerbase for a mistake they have made.

Was the mistake the description on the item or the coding of the price- who really knows. But the level of proof for fraude is a bit higher than this here message on the dutch server stating it was a fault in text- Even then, if there was no intent to mislead or deceive for profit from BB that doesnt constitutes fraude, just stupidity and lack of quality control and a basic misunderstanding of their playerbase.

Simply put, when u piss em off, fix it if it was due to your mistake - This was due to their mistake and a simple : it works as intended oopsie we made a typo in about 5 different posts/boxes just won;t do and neither does the tactic of "investigating it" till it is too late and then ignore it

Fessing up with a fix would have made everyone happy and really wouldnt cost BB anything except pixels and a few bytes in the database. Happy players would be more inclined to stay and -god forbid- buy gems. Pissed off players sure won't

Kotugo
10.01.22, 09:50
Hanlon's razor is an adage or rule of thumb that states "never attribute to malice that which is adequately explained by stupidity."

It's just more communication issues. I really don't understand how they can be this incompetent, they were nowhere near this bad a couple of years ago, I wish we knew more about how the internal development team is structured so maybe the incompetence could make more sense.

Qualan
10.01.22, 10:22
they cut out quality control :P

Amorp
10.01.22, 12:42
You might say "what economy" but I think they didn't want to send us the presents/grout or whatever because maybe it will hurt the economy.

On top of that, if we were able to send proof of owning the wondrous residences to the support and based on that we would get the refunds or the presents/grout needed, hundreds of players, they would probably hate the hassle of refunding us lol

Or at this point, who knows, probably the support staff also works on developing the game and there's no separate teams so again more hassle for them so they just lie about forgetting to edit some text.

Qualan
10.01.22, 14:01
still the easy fix is the one they use all the time, send everyone some cookies/presents or whatever as compensation, maybe send us all a regular wonderous would do the trick :P

Renaan
10.01.22, 14:38
Sad that they would screw over newer players like this instead of actually fixing an obvious error :(

Peterh445
10.01.22, 15:56
another blunder by the dev team and lack of communication from BB who STILL hasnt said what was on the other forum, thank gawd there is other forums to keep us upto date.

Like previous post its not good for new players at all and will no doubt put them off, maybe thats the plan, who knows.

Makes me wonder who exactly is working in the dev team, if anyone, do they know what they are doing (might have already answered that question).

If I performed like this at my work place I would have been sacked ages ago.

damien762
10.01.22, 22:06
+ 1

Ferhat56
11.01.22, 05:46
Where are the granite from colonies, I sent for expedition more than 100 explorers, but non-granite are found

Qualan
11.01.22, 10:56
as colonies dont function in unity, youc an not really win battlles nd then get granite loot over time from them. Ofc if u use client u can- still the search will not bring back resources, just the expeditions with granite reward- the thread explaining the workings is quite clear but most likely not valid as i doubt enough people play pvp in the current situation

lordloocan
11.01.22, 11:44
Technically it is fraud under the EU and UK sales of goods acts but good luck taking an action

BB_Trafffer
11.01.22, 12:23
Dear Settlers,

We heard your comments about the upgrade costs of the winter residence.
The upgrade costs of 4500 presents and 4500 grout for the Winter residence are balanced as intended for this event. However we read all your feedback and will take this info into account for the re-balancing of the next event.

Kind regards,
Your "The Settlers Online" Team

Harlequin_1963
11.01.22, 12:27
Dear Settlers,

We heard your comments about the upgrade costs of the winter residence.
The upgrade costs of 4500 presents and 4500 grout for the Winter residence are balanced as intended for this event. However we read all your feedback and will take this info into account for the re-balancing of the next event.

Kind regards,
Your "The Settlers Online" Team

So to me this translates as:

We ( BlueByte ) can put anything we want into the dev diary, but you as a user will need to check everything is as stated or you may not have enough event resources to do what you carefully calculated based on the info supplied.
That also applies not just to costs but anything that has a numerical value, like the duration of a buff.
We also think that randomly giving people 3 x pfb is a fair thing to do, and, if you think 3 kitty lures isn't an equivalent, we at BlueByte do.

Norton_C
11.01.22, 13:07
Wonder what's so unique about this event that it is suddenly balanced at 450 % of original balance. Give me a break with such propaganda. BB can't even be honest about their mess-ups. Who believes that with all that is going on with Unity and other bugs and BB having no time to fix even the basics there was a team meeting to "re-balance" Wondrous upgrade cost? ...... yeah, right .......
And then it took them over 2 weeks to come up with such an excuse .......... 2 weeks of "looking into it" ........

Russellfire366
11.01.22, 13:24
well thats me scuppered till next year then, spent and gave away all my presents :)

Norton_C
11.01.22, 14:15
Dear Settlers,

We heard your comments about the upgrade costs of the winter residence.
The upgrade costs of 4500 presents and 4500 grout for the Winter residence are balanced as intended for this event. However we read all your feedback and will take this info into account for the re-balancing of the next event.

Kind regards,
Your "The Settlers Online" Team

The main issue was not the cost as such, but discrepancy between data given in DD plus Merchant and reality, meaning the building has been advertised with false data. I don't think you have addressed that. If the data said clearly the actual cost then your post would be relevant.

Gekke-Gerrit
11.01.22, 14:49
Dear Settlers,

We heard your comments about the upgrade costs of the winter residence.
The upgrade costs of 4500 presents and 4500 grout for the Winter residence are balanced as intended for this event. However we read all your feedback and will take this info into account for the re-balancing of the next event.

Kind regards,
Your "The Settlers Online" Team

If it was balanced for this event, why wasn't the loot of adventures balanced accordingly ?
So double or tripple loot would give a better balance too.

bigbratg
11.01.22, 15:03
Dear Settlers,

We heard your comments about the upgrade costs of the winter residence.
The upgrade costs of 4500 presents and 4500 grout for the Winter residence are balanced as intended for this event. However we read all your feedback and will take this info into account for the re-balancing of the next event.

Kind regards,
Your "The Settlers Online" Team

My reply on the dutch server was that the communication is very poor...
The Dev Diary is incorrect...
Dont read anything about that....

I asked if i could return the residences, but there isnt coming any answer on that...
Maybe Traffer can????
U ( bb ) sold the residences under false data... If i would have known, i would not have bought them....
But I have to go by the info that BB gives me.... so....

Larili
11.01.22, 15:10
Ha ha ha ....The `Balanced ' excuse !! You know BB made a boo boo when they fall back on that one.
I for one thought that in previous events the Christmas wondrous residence was too cheap in terms of upgrades and cost of event resources compared to other event wondrous residences. However the grout was on a par. To increase both does not sound too `balanced' to me and looks more like the usual `pick a number' as they have shown in the past.
As others have said that this does not address the false information which should have been done as soon as the discrepancy was brought to BB attention ( at the start of the event ). If, as it is being said now, was a mistake in the diary, then a correction and apology at the time would of been sufficient for many. But to leave it till the end of the event, neither takes responsibility for the mistake ( Not a surprise as BB never takes responsibility, as they never make mistakes ) or treats their player base ( which, remember they think are great ) with contempt. Why oh why could they not see a way clear to compromise TILL THEY GET IT RIGHT, rather than make the players pay for their error NOW!
Here is a thought ( I know I said I was not going to help you any more ) Make a conversion option in the Mayors house to turn current event resources and a few herbs and barrels into `last event' resources so players have the option to upgrade fully those event buildings. IF as you say they are `Balanced' what difference will it make? Even do it as a one off to pour oil on troubled waters, do it or do something else but doing nothing and you will deserve the contempt that will be coming back at you ;(

vigabrand
11.01.22, 15:48
coulda just told us this a cpl of weeks ago traff!

thx for ur help

Gekke-Gerrit
11.01.22, 16:04
coulda just told us this a cpl of weeks ago traff!

thx for ur help

No, they needed time to cock-up that lame excuse.

bigbratg
11.01.22, 16:10
no, they needed time to cock-up that lame excuse.

lol

Qualan
11.01.22, 18:18
yea bull doodoo to be honest

very weak - so your despciptions were wrong on multiple written outings and only when u buy and upgrade do these mistakes surface and the only thing you do is say: this is how we intended it, tough if you are not a mindreader- scram and make do with what you got you ungrateful lot - do not expect us to make good on our mistakes whatsoever

Well gee- thanks BB

JustDman
11.01.22, 19:39
Dear Settlers,

We heard your comments about the upgrade costs of the winter residence.
The upgrade costs of 4500 presents and 4500 grout for the Winter residence are balanced as intended for this event. However we read all your feedback and will take this info into account for the re-balancing of the next event.

Kind regards,
Your "The Settlers Online" Team

Wow could have just said that right at the start not right at the end. Feel sorry for Trafffer having to pass the rubbish on. It just shows BB have lost interest in game, developers get Xmas event up then turned off and moved to other project so didn't even review until yesterday or today, only back to make next event with even more problems.

Loukoulos
12.01.22, 05:30
Dear Settlers,

We heard your comments about the upgrade costs of the winter residence.
The upgrade costs of 4500 presents and 4500 grout for the Winter residence are balanced as intended for this event. However we read all your feedback and will take this info into account for the re-balancing of the next event.

Kind regards,
Your "The Settlers Online" Team

I wanted to know when you write these ridiculous excuses you do not feel any shame?

BlackHeat
12.01.22, 06:36
If ever there was a lame excuse prize, this one gets it. To put it bluntly. You robbed us, then came back and lied to our faces about it. How about we start a movement where we boycott your "Happy Hours"? Because I seem to see that this work normally as intended and without any problems or "features" from your end. Don't even get me started about the Uni from the 2017 event.

Russellfire366
12.01.22, 09:38
i havent been, and wont be buying gems for a long while, not till this game is sorted :(

Urd123
12.01.22, 19:00
Dear Settlers,

We heard your comments about the upgrade costs of the winter residence.
The upgrade costs of 4500 presents and 4500 grout for the Winter residence are balanced as intended for this event. However we read all your feedback and will take this info into account for the re-balancing of the next event.

Kind regards,
Your "The Settlers Online" Team

It took you more than 3 weeks to come up with that answer ? - I am really not impressed. It is not a question of balance - it never was - we don't care about balance. If you go into a shop and are told that the car you want cost xx amount - then you go to pay for it - and now they tell you it cost 6 times as much. You say - that is not right we was told xx. Then the owner said - it is a question of balance. - Do you then leave the shop with the car happy and smiling ?

The problem would never have existed if the amounts in the dev diary had been the same as the one we had experienced - then everyone would have accepted it as it was, then people had bought the wondrous if they thought they could afford it, and most would not have bothered with the toy factory, we don't need another 6 hour buff for barracks

If you give a price stick to it. If you make a mistake - you have to stick to what you promised - even if it in your mind, does not balance.

Right now there is no balance - people really don't play the game any more as before - they are waiting. no very patient any longer. You need to balance peoples trust in you . and that balance is gone now. People are waiting for you to fix the game so we can play again. You really need to stop stepping on your customers if you want them to start paying again.

Qualan
13.01.22, 07:17
Sounds to me like office politics has won over gameplay

As if the presents come out of their end of year bonus.

It is weak to "solve" the issue this way considering the playerbase is in no way responsible for this fubar and the blame for this problem is 100% at BB's doorstep

I would have bought and upgraded em regardless and i did, but for many a player this additional cost of crout and presents makes it unattractive for this event so they end up with a pretty crappy feeling from the xmas season in game

And all due to BB with not even a backhanded apology and no resolution for players that bought 3 residences and now find they can only afford to upgrade 1 instead of buying 2 and ugrading 2 (or worse.... )

Very very customer unfriendly and weak. We understand you have issues with the game and the coding, but to then decide to do nothing when you have another feckup is a bit too much really

This is turning me away from the game- I understand the things went wrong and there is no quick fix and kinda am willing to live with it but i can not really accept this. Players get penalized for your mistakes and kept in the dark till such time that no actions can really be taken anymore as the event has ended already and we are in deactivation stage (and refunding is not an option so they cant spent it on something else)

OleGit
13.01.22, 09:29
Anyone who expected to pay just 3,495 presents for a wondrous residence and not have to pay a considerable amount of presents and grout to fully upgrade has either never played an event in the past 3 years or is being wilfully and obtusely naive.

It was very easy to get presents this event and until now the game was awash with grout. Something had to be done to restore the value of the resource before it became as worthless as everything else. You can't have a game where one resource, oil, is priceless and everything else is totally worthless. If you ran out of presents you can still upgrade the wondrous winter residence to a very useful building with 350 population and then either wait until next year or pay gems to get to L8. I honestly don't believe that anyone bought all three buildings so late in the event that they didn't get a chance to upgrade any of them. If you are short of grout to get to L12, just be patient - there were plenty of ways to get it during the event, most especially in the PH

So BB made a mistake in a description. It doesn't mean anyone is entitled to extravagant compensation. You're not supposed to be able to buy EVERYTHING in EVERY event.

In short, this is a very tedious and whiny thread. Some people need to get some perspective.

Kotugo
13.01.22, 09:35
We could also have been lucky, all the recent fixes have broken more than they fixed. If they did anything other than nothing then it would have likely caused even more issues.

Norton_C
13.01.22, 09:59
. Some people need to get some perspective.

I hope you included yourself. :)

Although you are right that presents were plentiful at least for old players (not sure about new ones with few explorers) and we would probably not complain that much about the cost itself, there's no point bashing players for complaining about the game owner deceiving them with false info and instead of offering apology afterwards and sorting the issue quickly they spend some 2 to 3 weeks "looking into it" and then come up way too late with this possibly very questionable "excuse".

Get your perspective right man.

ambandil
13.01.22, 11:48
Well, it is a clear mistake as now this is the only wonderous that has a more expensive upgrade cost for lvl compared to lvl 9

It might be whiney but that is because BB made a mess of this whole thing by sitting on it for 2 weeks and then come with a convenient solution that still doesnt make sense except that next year we most likely will have a different price for the upgrade as it will be "rebalanced"

The problem isn;t the cost of the upgrade but the blantant treatment of players. They made a mistake- either in descriptions (in various places) or coding. They then decide to kick the can down the road and hope the problem goes away. Of course it doesnt really and hence we are where we ware.

Do not blame the playerbase for stupid decicions on the part of BB, the fact is that stupid decisions get irritated (or worse) reactions

lordloocan
13.01.22, 16:42
From 2020 - 21 dev diary:

WONDEROUS WINTER RESIDENCE
Description: A freezing bastion against winter cold. Could someone please get a heating engineer? This beautiful and unique winter residence is a must under every Christmas Tree. Requires 1000 presents to fully upgrade this beauty! Houses 140 Population at the start, up to 650 once fully upgraded.
Star Menu: Goes back to your Star Menu when demolished. Loses upgrade levels when teared down as usual.
Limit: 3x per Event
Price: 3495 presents
Tradable: No
Giftable: No

So, in 2021 - 22, there was a rebalancing we are told.

Did the explorers find more presents per our of search this year? NO
Was there an increased way to get presents from quests etc? NO
Were the presents available for less for gems? NO

I am intrigued, therefore, as to what was being rebalanced.

Larili
13.01.22, 17:26
I am intrigued, therefore, as to what was being rebalanced.

Now don't all fall off your chairs and hurt yourselves, as this might come across as me defending BB ( Wash your mouths out )
I'm pretty sure when you compare other event wonderous residence's you see that in the previous event the cost was somewhat cheap, and this was the `mistake'. The rebalancing was to put it right and in line with the other Event WR. ( Not saying they got it right though )
In true BB style in correcting one mistake they made another! You can not call them inconsistent :p
Does this mean they have handled it correctly? Of course not. Is it because they are working so hard to fix the game and this is a minor distraction that the player base will forget about it as soon as the next event comes along....No and probably ( Although expect several sarcastic comments on the release of the next event dev diary Lol ) Will they fix it? Why would they? it is not broken! LMAO After all these years cousin Theodor may come to the rescue and find a stack of resources to soften the blow, but don't expect it to be `balanced'. Old Theodor always takes his share.

Urd123
13.01.22, 19:37
Now don't all fall off your chairs and hurt yourselves, as this might come across as me defending BB ( Wash your mouths out )
I'm pretty sure when you compare other event wonderous residence's you see that in the previous event the cost was somewhat cheap, and this was the `mistake'. The rebalancing was to put it right and in line with the other Event WR. ( Not saying they got it right though )
In true BB style in correcting one mistake they made another! You can not call them inconsistent :p
Does this mean they have handled it correctly? Of course not. Is it because they are working so hard to fix the game and this is a minor distraction that the player base will forget about it as soon as the next event comes along....No and probably ( Although expect several sarcastic comments on the release of the next event dev diary Lol ) Will they fix it? Why would they? it is not broken! LMAO After all these years cousin Theodor may come to the rescue and find a stack of resources to soften the blow, but don't expect it to be `balanced'. Old Theodor always takes his share.

is this sarcasm ??? - If they are working hard to fix it - then I am really worried - because then I doubt they will succeed anytime during the next 20 years. Every time they fix something they seem to make at least one new bug. Every time they introduce something new - one or more old bugs reappear. The game has not been balanced since they introduced the YGG . - Just a lame way to pretend they did "Look into it" Instead I fear someone is either laughing at how easy that was handled or - maybe they don't really care.

Loukoulos
14.01.22, 05:57
Anyone who expected to pay just 3,495 presents for a wondrous residence and not have to pay a considerable amount of presents and grout to fully upgrade has either never played an event in the past 3 years or is being wilfully and obtusely naive.

It was very easy to get presents this event and until now the game was awash with grout. Something had to be done to restore the value of the resource before it became as worthless as everything else. You can't have a game where one resource, oil, is priceless and everything else is totally worthless. If you ran out of presents you can still upgrade the wondrous winter residence to a very useful building with 350 population and then either wait until next year or pay gems to get to L8. I honestly don't believe that anyone bought all three buildings so late in the event that they didn't get a chance to upgrade any of them. If you are short of grout to get to L12, just be patient - there were plenty of ways to get it during the event, most especially in the PH

So BB made a mistake in a description. It doesn't mean anyone is entitled to extravagant compensation. You're not supposed to be able to buy EVERYTHING in EVERY event.

In short, this is a very tedious and whiny thread. Some people need to get some perspective.

I'm sorry to tell you, but you're talking nonsense

Qualan
14.01.22, 09:40
i agree, if they want to rebalance the game then do it right and across the board - not this failed attempt at something (and i doubt they were rebalancing, more they were whitewashing)

If a rebalance is in order, it will have to go a lot further than presents and grout to be effective

Kotugo
14.01.22, 10:48
Considering the calendar was handing out random rewards (3x prestigious friend buff vs 3x kitty lure) I don't think balance has anything to do with it. More likely either a dart board or a random number generator is used.

Amorp
14.01.22, 11:42
Considering the calendar was handing out random rewards (3x prestigious friend buff vs 3x kitty lure) I don't think balance has anything to do with it. More likely either a dart board or a random number generator is used.

actually wanna get an answer on how they managed to give us those "random" rewards and how they got there when they even specified this is an upgraded calendar

not to mention the other door where you get either university or improved deerstalker (maybe other stuff too?)

Qualan
14.01.22, 12:18
it is "rebalanced" you get punished for someone elses luck in the past- very fair indeed :P

BB_Trafffer
14.01.22, 12:29
From 2020 - 21 dev diary:

WONDEROUS WINTER RESIDENCE
Description: A freezing bastion against winter cold. Could someone please get a heating engineer? This beautiful and unique winter residence is a must under every Christmas Tree. Requires 1000 presents to fully upgrade this beauty! Houses 140 Population at the start, up to 650 once fully upgraded.
Star Menu: Goes back to your Star Menu when demolished. Loses upgrade levels when teared down as usual.
Limit: 3x per Event
Price: 3495 presents
Tradable: No
Giftable: No

So, in 2021 - 22, there was a rebalancing we are told.

Did the explorers find more presents per our of search this year? NO
Was there an increased way to get presents from quests etc? NO
Were the presents available for less for gems? NO

I am intrigued, therefore, as to what was being rebalanced.

Out of curiosity, could you please tell me how many explorers you had during the 2020 event and how many did you have during the 2021 event? I am asking about the one you have, not the one available in the event.

ClarenceDuPont
14.01.22, 12:57
Out of curiosity, could you please tell me how many explorers you had during the 2020 event and how many did you have during the 2021 event? I am asking about the one you have, not the one available in the event.

I'll bet not 4 times as many.

Kotugo
14.01.22, 13:08
Out of curiosity, could you please tell me how many explorers you had during the 2020 event and how many did you have during the 2021 event? I am asking about the one you have, not the one available in the event.

It's irrelevant, why increase the supply and then adjust all the prices to cancel out the increased supply? When the level 6 + 7 upgrades were added, were all the upgrade prices increased accordingly? Would it seem fair if they were? What is the point in having upgrades if a rebalance is needed to cancel out the upgrades?

What about new players? They have no access to all these explorers, but they are dumped on with these higher prices.

There are probably less extra explorers than you think, there were less available for event resources (but more for gems), a lot of the "packs" were broken and capped at 0 available without being fixed. I got about 10 extra explorers last year.

From my perspective, this event isn't too bad. Sending explorers is much easier than spamming the same adventure 1234 times. If there was a similar price increase in the harder events then it would sting a lot more, especially when the adventure based events have to be played for most with the unplayable unity client (for people who actually play, not people who sit in chat and never do adventures).

Larili
14.01.22, 14:44
Out of curiosity, could you please tell me how many explorers you had during the 2020 event and how many did you have during the 2021 event? I am asking about the one you have, not the one available in the event.

Trafffer, sorry but that is so wrong to even think about that justification. The moment you start penalising long term players for the things that long term game play has awarded them, and make that an excuse to `re-balance' then the game is finished. How does that saying go? "If you find yourself in a deep hole of your own making. If you want to get out it's best if you stop digging!"

Max_turtle
14.01.22, 16:12
not only the long-time players even new starters can't afford WWRs because of the extrem rise of upgrade cost

Norton_C
14.01.22, 16:28
Out of curiosity, could you please tell me how many explorers you had during the 2020 event and how many did you have during the 2021 event? I am asking about the one you have, not the one available in the event.

Trafffer are you just playing rhetorical games with us, or is this for real? I guess you will have some idea how much explorer power increased for a long term player between Christmas 2020 and 2021. Was it 20 %, or 50 %? Certainly not as much as double, right? So are you telling us that small percentage increase in explorer power was used to justify +350 % increase in cost? And how does that even relate to grout? Have the explorers brought that much more grout? Can't see much point in your question other then trying to provoke Lordloocan. And that's not even talking about the messy way the whole thing was administered. Give us some credit Trafff, we don't expect miracles from you, but there are some intelligent people here who would appreciate real answers that can be justified with reason. So instead of playing these word games why don't you just give us the math behind this thingy, if there is any? I think it would do whole lot more good.

And while you are at it, try to explain why it took nearly 3 weeks of "looking into it" before you came up with an answer which hardly anybody takes seriously, and why, if that was planned balancing, it somehow did not get neither to DD, nor to Merchant description.

Urd123
14.01.22, 16:46
Out of curiosity, could you please tell me how many explorers you had during the 2020 event and how many did you have during the 2021 event? I am asking about the one you have, not the one available in the event.

What does that have to do with it ????????? You post a price in dev diary- then you decide to go by another price - and that is done because some players have many explorers ? . So if you sell cars - you can also decide to raise the price 6 times if the customer is know to be a rich man ? What planet do you come from ?

It all comes down to one thing - If you post a price - then that is the price that counts - so people know what they are buying - anything else is just a lot of words I cant write because of pegi7.

Mannerheim
14.01.22, 20:03
I think the whole balancing purposes excuse is a cover-up story to hide the fact that they messed up badly. The issue was reported on several regional forums and for example on the German it was confirmed to be looked at after 2 days of event launch and was given an issue ID of 24339. It took around 3 weeks to "get" the info that it was a simple "balance" change.

I dont remember a single balancing change like this in the history of this game. It targets a single building, is instantly 4.5x the previous upgrade cost, affects multiple resources and affected just that one upgrade level. It just does not make sense from a balance design perspective. A regular balance change would have increased the original building price with/without the upgrade cost change and in terms of other resources it could/would have been distributed to affect multiple levels and possibly resources.

BB_Trafffer mentioning the explorers also makes no sense as in the past explorer related "balancing" has been fine tuning aka nerf the amount of event resources the explorers bring. It's even been said as the reason for in the past years by BB on the German/test server forums.

BB was most likely unable to find a waterproof refund solution due lack of logs or info of upgrades/purchases of current and past years or it would have required too much effort to update all servers and do/run refund scripts before event ends.

The actual fix for the cost would literally have been a change to 2 lines in the file that defines costs.

Loukoulos
15.01.22, 06:56
Out of curiosity, could you please tell me how many explorers you had during the 2020 event and how many did you have during the 2021 event? I am asking about the one you have, not the one available in the event.

Out of curiosity, could you please tell me how many explorers you had during the 2020 event and how many did you have during the 2021 event? I am asking about the one you have, not the one available in the event.

I asked you if when you say what you say you feel any shame, but you gave me your answer. But know that everything is paid for

sparkz
15.01.22, 07:07
I dont remember a single balancing change like this in the history of this game. It targets a single building, is instantly 4.5x the previous upgrade cost, affects multiple resources and affected just that one upgrade level.

Whats even more ironic, it would be very hard to find any balancing changes in the entirety of the history of this game. With the exception of maybe 3 I can remember, one of which was against the players.

The entire shop remains untouched for years while ignoring the changes of the conditions inside the game, but hey lets have a staff meeting to discuss a cost of one irrelevant upgrade, that was reported as a bug nonetheless.

Estarkus
15.01.22, 09:34
Remember guys, they have staff and time to develop new buildings / specialists from the scratch for every single event, but they cannot afford these for fixing this mess.

Then of course put all of that in the shop for gems for 5-10 times amount compared to event resources.

Money money money...

Urd123
15.01.22, 09:41
I think the whole balancing purposes excuse is a cover-up story to hide the fact that they messed up badly. The issue was reported on several regional forums and for example on the German it was confirmed to be looked at after 2 days of event launch and was given an issue ID of 24339. It took around 3 weeks to "get" the info that it was a simple "balance" change.

I dont remember a single balancing change like this in the history of this game. It targets a single building, is instantly 4.5x the previous upgrade cost, affects multiple resources and affected just that one upgrade level. It just does not make sense from a balance design perspective. A regular balance change would have increased the original building price with/without the upgrade cost change and in terms of other resources it could/would have been distributed to affect multiple levels and possibly resources.

BB_Trafffer mentioning the explorers also makes no sense as in the past explorer related "balancing" has been fine tuning aka nerf the amount of event resources the explorers bring. It's even been said as the reason for in the past years by BB on the German/test server forums.

BB was most likely unable to find a waterproof refund solution due lack of logs or info of upgrades/purchases of current and past years or it would have required too much effort to update all servers and do/run refund scripts before event ends.

The actual fix for the cost would literally have been a change to 2 lines in the file that defines costs.

yes - I do think you are right on this, What I really don't get why they do not just say. "Sorry we messed up" We are sorry we did not have time to fix these 2 lines, even if we did have lots of time before the event even started to do that" - the muddling and the bad excuses upset players even more than just telling it as it is. They must think players are extremely stupid.

A fair excuse at this point would be to give every player a fully upped wondrous and to fix the toy factory to what they promised it would be. To stop making "improvements" that is not really improvements, but also just serve to make the players grumpy. Here I am thinking of the "improvements" to the calendar that gives some player PFB and others Kitty Lure.

In the future we will know that when BB are "looking into something" what it really means is. "We could not really be bothered to do something about this, we will come back to you when it suits us, and then give you some lame excuse"

Qualan
15.01.22, 09:47
i think it is about 15-18 extra explorers, an increase of around 5% of what i had.

Like i posted, i bought the upgrades early on and went with it. I can afford it without a problem, both the grout and the presents

Then again, i could have afforded it the last 2 years in all events but i see others struggling to get there. This is an old game with a lot of older players with tons of stuff from previous events, both explorers and generals so gameplay is a lot easier as is farming event stuff in adventures or getting it from explorers. To rebalance the game against that means that everyone that joined in the past 3 years or so will be severely punished/handicapped in catching up as they will struggle to get the resources needed

Also: Balnacing on 1 event is not really balancing, this is something to do gamewide and eventwide across the board - I do not see any evidence of that so far so basically you singled out the "vulnerable" part of the population for your rebalancing.

If you are serious on rebalancing event rewards, you should have implemented a sliding cost in event shop based on level on certain items (non tradable ones ofc) and have the high lvl players pay more for the same goodies compared to low level one - That whould have had a much better effect than this failure of a balance or reason formulated to hide a mistake (as a lot of players- including me- think it is unwillingness to correct a mistake and finding arguments why it wasnt a mistake)

We understand there are issues, we have been patient in waiting on adequate resolutions, At least have the decency to be hoonest and fair when mistakes/misunderstandings happen- especially when you are the sole party to blame for the effects from it anbd the sole party that can solve it

sparkz
15.01.22, 10:49
Remember guys, they have staff and time to develop new buildings / specialists from the scratch for every single event

None of the assets introduced in the events doesnt require writing new code, only reusing the existing one.

Realistically, unless the codebase is a complete mess, its hard to estimate the work required to add a couple of houses and specialists higher than maybe few hours for a single person. Every couple of months naturally.

The only part that should take any work is graphics.

lordloocan
15.01.22, 10:57
I'll bet not 4 times as many.

Correct


Out of curiosity, could you please tell me how many explorers you had during the 2020 event and how many did you have during the 2021 event? I am asking about the one you have, not the one available in the event.

Not 450% times as many.

If that is the rationale then the people that side of the game truly have no idea.

A simple ''look folks we made an error, sorry for that but changing the coding will get in the way of us trying to fix the Unity problems''

sparkz
15.01.22, 11:35
Not 450% times as many.

If that is the rationale then the people that side of the game truly have no idea.

A simple ''look folks we made an error, sorry for that but changing the coding will get in the way of us trying to fix the Unity problems''

Once again, changing numerical literalls doesnt require changing the code. Similarly to changing a typo in an item description. This in no scenario should get in a way of actually fixing any bugs, and in no scenario should it create a risk of any new bugs.

If they started to claim what you suggested, that would be just another ridiculous excuse and a slap in the face to anyone who has any idea about writing code.

Norton_C
15.01.22, 11:49
Whats even more ironic, it would be very hard to find any balancing changes in the entirety of the history of this game. With the exception of maybe 3 I can remember, one of which was against the players.
.

I play for fun, not to keep statistical record of all the development, but I remember some too, like removal of weapons from adventure loot, which was major balancing act. And I'm sure there would be more if someone wanted to look diligently (not me though). :)

Amorp
15.01.22, 13:00
Well, not sure if you call this balance, but I think starting with last years football event they introduced in events, besides a normal building for event currency(max limit1/2), same building for insane amount of gems and the limit for gems was like 2-3-4-5 buildings etc so they really embracing the gem spending

Norton_C
15.01.22, 17:43
Well, not sure if you call this balance, but I think starting with last years football event they introduced in events, besides a normal building for event currency(max limit1/2), same building for insane amount of gems and the limit for gems was like 2-3-4-5 buildings etc so they really embracing the gem spending

So maybe the "balancing" was to say that we should have spent hundreds of GBP on all those gem items to have that increased explorer power? :) Sounds perfectly logical. They gave us so much opportunity to spend real money on non-functional game and us fools did not get it. Here we go :) :) :) I knew that collective player wisdom will finally crack the secret :)

copycat71
16.01.22, 06:42
Are we all still chewing on this digested sandwich???
Give it a rest, there is lot's more to complain about. How about a game that does not properly work under unity?

Qualan
16.01.22, 10:37
it doesn't?

Gekke-Gerrit
17.01.22, 17:29
Out of curiosity, could you please tell me how many explorers you had during the 2020 event and how many did you have during the 2021 event? I am asking about the one you have, not the one available in the event.

Is it realy about the amount of explorers we have or is it more about the staff that makes misstakes with posting a dairy without checking if it confirms with running event ?

Some low level players don't have so many explorers as you might think and they are the ones that bought the woundrous winter residence and found out that the upgrade is more expencive then dairy said.

joeonthego
17.01.22, 18:38
Out of curiosity, could you please tell me how many explorers you had during the 2020 event and how many did you have during the 2021 event? I am asking about the one you have, not the one available in the event.

Out of curiosity too, how many devs are currently working on fixing unity and how many were employed when the game ran of flash?

Urd123
17.01.22, 20:00
Out of curiosity too, how many devs are currently working on fixing unity and how many were employed when the game ran of flash?

My guess is that it is a student that comes in once or twice a week for a few hours, that would be the only logic explanation of the snail speed of the progress, and the fact that it looks as if they make as many new bugs as they fix.

Qualan
18.01.22, 08:11
i guess traffers tactic to "make us think and see that balancing is needed kinda failed there :P

BB_Trafffer
18.01.22, 12:26
i guess traffers tactic to "make us think and see that balancing is needed kinda failed there :P

I really like how sometimes players think there is a special tactic, conspiracy, code or whatever in my posts :p

I know most players take my posts very seriously and sometimes they think that everything I post has a secondary meaning or secret message. I was responding to lordloocan post in which he discussed the changes and I wanted to give him a wider perspective on explorers, but that doesn't mean the balance was made just/or for that reason alone.

In the future, if we balance any prices, I will try to provide more details, so everyone will be able to see the reason.

Qualan
18.01.22, 14:38
Mostly we like timely communication, not we decided to balance this small part of the game and oopsie this was after we made all the communications about it already and forgot to change it and oopsie it took us 3 weeks to realize that

The whole thing smelled of a whitewash to be honest. It might not be, but you guys sure made it smell that way by the not so fluent communications and timelags in it.

Glad to hear it wasnt a whitewash, alas in this case the blowback comes from your own dev diary and other communications which made clear that there was a different pricing than listen and after people find out, they cant rectify this anymore as you cant sell back the item to the merchant.

I had no problem with the price- i already stated i forked it over early but honestly... lvl 8 being more expensive than lvl 9 sure smelled fishy once again ...

I know of others who couldnt affort to get the max amount due to spending their gifts on upgrades - quite unexpectedly.

So something was off, only BB knows what- and only the never players really suffered because the older playerbase usually had enough explorers to bring in the presents or the coin to buy the needed extra presents - So in that respect the mini rebalance kinda failed alas

Norton_C
18.01.22, 15:44
I really like how sometimes players think there is a special tactic, conspiracy, code or whatever in my posts :p

I know most players take my posts very seriously and sometimes they think that everything I post has a secondary meaning or secret message. I was responding to lordloocan post in which he discussed the changes and I wanted to give him a wider perspective on explorers, but that doesn't mean the balance was made just/or for that reason alone.

In the future, if we balance any prices, I will try to provide more details, so everyone will be able to see the reason.

I know what you responded to. And can you, instead of just stating obvious, kindly give us those details for this specific case, as I have already asked you before? Ty.
I think that's what all this debate is about. You did not give a good explanation in timely manner, and you have not given one still. Giving future promises instead of providing proper answer here and now will be viewed as an excuse, I'm sure you are aware of that. So why don't you just dispel our doubts by giving us proper data?

Larili
18.01.22, 16:16
I know what you responded to. And can you, instead of just stating obvious, kindly give us those details for this specific case, as I have already asked you before? Ty.
I think that's what all this debate is about. You did not give a good explanation in timely manner, and you have not given one still. Giving future promises instead of providing proper answer here and now will be viewed as an excuse, I'm sure you are aware of that. So why don't you just dispel our doubts by giving us proper data?

Funny I was going to say that exact same thing :D That hole just keeps getting deeper, much more and they may require an Australian visa ...hope Trafffer is fully vaccinated. :p
I'll get the pop corn :p

lordloocan
18.01.22, 16:30
I really like how sometimes players think there is a special tactic, conspiracy, code or whatever in my posts :p

I know most players take my posts very seriously and sometimes they think that everything I post has a secondary meaning or secret message. I was responding to lordloocan post in which he discussed the changes and I wanted to give him a wider perspective on explorers, but that doesn't mean the balance was made just/or for that reason alone.

In the future, if we balance any prices, I will try to provide more details, so everyone will be able to see the reason.

Ok, so what you are saying is that the question re number of explorers was in fact a distraction. in that case it takes us back to the question of what was being rebalanced?

Urd123
18.01.22, 17:09
I really like how sometimes players think there is a special tactic, conspiracy, code or whatever in my posts :p

I know most players take my posts very seriously and sometimes they think that everything I post has a secondary meaning or secret message. I was responding to lordloocan post in which he discussed the changes and I wanted to give him a wider perspective on explorers, but that doesn't mean the balance was made just/or for that reason alone.

In the future, if we balance any prices, I will try to provide more details, so everyone will be able to see the reason.

Well we know it is - so why just stop it and be honest instead. We all know it was not about balance. Someone made a typo, who cares if it was in the resources required or in dev dairy. Someone did not want to spent xmas fixing it somehow, and BB never wanted to admit anything, always was a preferred tactic to put a lame excuse. So that is what you did ,- but this time 3 weeks late and so lame that no one believes it. You then started muddling things up even more, when people very logically ask, what it was that was balanced, since peoples number of explorers was an issue, and we did not get that many times more explorers in a year.

sparkz
18.01.22, 19:47
Someone did not want to spent xmas fixing it somehow

Fixing such typo is somewhere between a minute and five.

Deploying it, assuming codebase isnt a complete mess and modern tools are being used, is between 5 minutes and maybe an hour (possibly more depending on the levels of beaurocracy).

If it takes weeks to come up with any actual info, thats a strong indicator not that it takes alot of work, but that, from the management perspective, any work on this particular project is dropped until higher priorities are sorted out.

Bromby
21.01.22, 23:10
As a "newish" player (1st xmas event), I went with was written in the desc of the item.
Its noway I could get the present count that was the actually cost to upgrade it further, I simply do not have enough explorers yet.
I did my calc on the info that was given, if I did know what I do know now I could have spent my presents more wisely. :(

sure I could hvae ask my hubby for it,but I like to carry my own.

When reading this thread it seems to me that this happens often, meh I dunno if this is the game for after all.

copycat71
22.01.22, 06:39
When reading this thread it seems to me that this happens often, meh I dunno if this is the game for after all.
If 3 times in 9 years is often, then yes... it's often.

Amorp
22.01.22, 12:07
As a "newish" player (1st xmas event), I went with was written in the desc of the item.
Its noway I could get the present count that was the actually cost to upgrade it further, I simply do not have enough explorers yet.
I did my calc on the info that was given, if I did know what I do know now I could have spent my presents more wisely. :(

sure I could hvae ask my hubby for it,but I like to carry my own.

When reading this thread it seems to me that this happens often, meh I dunno if this is the game for after all.

did you manage to buy all explorers tho?

SkinFlynt
14.12.22, 09:55
Dear Settlers,

We heard your comments about the upgrade costs of the winter residence.
The upgrade costs of 4500 presents and 4500 grout for the Winter residence are balanced as intended for this event. However we read all your feedback and will take this info into account for the re-balancing of the next event.

Kind regards,
Your "The Settlers Online" Team

Apparently no change this year :(