View Full Version : Connection Issue
GeorgeVonGruby
18.02.22, 14:54
Since the start of the event, I have not been able to enter the game in the afternoon and evening.
I still manage to log in every morning and every day at 10am, but after that the page only writes the Connection Issue message,
then connection to server lost Please click OK to refresh... :mad::mad::mad:
Same problem here: Connection issue...
WazzeEL-Qrtuk
19.02.22, 10:04
Same issue here...
the game is loading so slow for me,it takes around 20min to load and once the island loads then i get 'connection error' so game is currently unplayable for some people. BB pls fix it
Same issue again... I was able to play in the morning but now I'm getting Connection issue again...
GeorgeVonGruby
20.02.22, 09:45
I can't even enter at 10 o'clock today :mad::confused::mad:
my flower gardens have once dried up, now I can't even send explorers...
Aaaand again Connection issue...
BB_Trafffer
21.02.22, 11:19
When this issue occurs, can you please post a photo/screenshot of the error message in this thread or send me a PM?
https://pasteboard.co/4ETy4D73WSsm.png
Every day problem at afternoons at evenings since last patch (09.02.2022).
I can play at morning, I can log in at 10AM (at work) to get reward from calendar, but after work I can't play.
I finished use flash client too (I used at evenings). That is unplayable too, too much lags, micro freeze and zone refreshed.
You must see the login activities!! This is not separated issue!!! I read from others too at global/help/guild chat too. The answer: download flash client from wiki and the problem solved.
If you can check which device players are playing from (flash client or unity) at evenings, you must see drastic decrease since the last update!!!
14.02.2022
https://pasteboard.co/qncCoZvlxNFc.png
https://pasteboard.co/Vbl1tiRkITHW.png
Edit:
09.02.2022
First evening was ok, I can did lots of bug reports on the forum.
GeorgeVonGruby
22.02.22, 14:13
As I wrote in my first post. The date and time are displayed in the lower right corner
https://pasteboard.co/Bd4AtEtyXgw3.jpg
https://pasteboard.co/3Q59mcLK3eqY.jpg
You are not the only one :( Same here, again and again and again ... Today 22.02.2022 4:25PM same connection issue :(
Today again, 15:05 connection issue, I can't play today again. When it will fixed? After 13:00 I started new bookbinder tome, but now server is full and connection issue :S
Just to clear! Connection issue is permanent (every afternoon, every evening) not somehing with my ISP. I try to connect some times every day afternoon. Although less and less, my mood is starting to go away. That was a great Connection Issue event.
GeorgeVonGruby
24.02.22, 04:02
Same here, connection issue every afternoon, every evening :(
WazzeEL-Qrtuk
24.02.22, 05:11
Same connection issue here
MarinaSwed
24.02.22, 09:37
same issue here...every time something else!!! No response so far if i write to them and friends do not get into my land...to buff. how sad can this issue get!!
Since 25/02/2022 I don't eperience any connection issue. It was tough 2 weeks :S I hope every1 can play now.
First_Lord
28.02.22, 17:36
Expected, servers cannot handle event only players extra load.
+ event load, plenty of coop addies.
Edit:
18:40 CET, and as folks came home from work, ZR on home island every minute now, with freezes on each action, not playing addies or anything, just simple maint, sending explorers, geos.
Is the chatserver down?
No global, no trade, no 1:1, no nothing
MuffinMule
02.03.22, 06:21
Yep, Sandycove is in a right state, no chat server and all the refreshes are triggering even more lag and zone refreshes.
Even selecting buffs is near impossible, they don't respond to clicks but after closing the star menu, a buff appears to be attached to the cursor.
Max_turtle
02.03.22, 06:59
were can i uploade my stacktrace? having the same problem
Gopher_2022
02.03.22, 12:43
Expected, servers cannot handle event only players extra load.
Event only players causing problems it seems
Delete accounts of players not logging in for (example ) 7 days and actually doing something
That would stop "server rush" for regular players
Max_turtle
02.03.22, 12:56
Event only players causing problems it seems
Delete accounts of players not logging in for (example ) 7 days and actually doing something
That would stop "server rush" for regular players
that would give a big blowback from all the players which spent real money on the game
BB_Trafffer
02.03.22, 14:56
Sandycove chat is back!
https://imgur.com/zFLcOdg
Im still getting this, anyway to resolve this on my end?
First_Lord
02.03.22, 18:29
Gopher_2022,
those are playing, just with the state of game, they log in only for basic maint. (some every day, some not) and are active only on events. Not that they dont want to play, it is just not enjoyable.
Unable to log in whole day using any browser even with clean cache!
Server Zone crashed
An error was detected on this zone. Please try again.
Beautiful end of Valentine 2022 Event when fields needs to be buffed with love tree and I'm expected to get over 20k of flowers to do final shopping. Probably will not be even able to spend any flowers that I own, because some dumb-ass invented Removal Phase without fixing bugs!!!
Ticket raised. It will take days to BB to get to it and the event will be already over!
I've never been so pissed by this game!
MuffinMule
03.03.22, 05:56
https://imgur.com/zFLcOdg
Im still getting this, anyway to resolve this on my end?
Play by mail?
Gotta be better than this Unity crock.
MuffinMule
03.03.22, 06:21
Now getting "general errors" that kick you out of the game, and login page keeps coming up with "you cannot access this content at this time".
Sigh, over a year and it just keeps on getting worse. :(
Max_turtle
03.03.22, 06:37
same for me
Max_turtle
03.03.22, 06:53
you have twitter and facebook --- use it to let us know what is happening
same here. New for me, now this morning I got kicked out of the game about 20 times. Done playing for today since this is ridiculous
tiggermama
03.03.22, 07:28
that would give a big blowback from all the players which spent real money on the game
Well to be honest they cannot be that interested in the money they spent by only logging in 3 or 4 times per year
katystrofe
03.03.22, 07:28
Lets wait for a message on the start page that is telling everyone that the problem is solved, or is at least existing. Even tough nobody can play, no message of any sorts that something is wrong. :(
I cannot load the game today, just getting a connection issue message
General error keeps popping up.
Please reset servers cause this is annoying.
It took almost an hour to get in today. I got error logging in.
So when i pressed Log in, i got that "general error has occurred". Tried with three browsers, clearing caches etc.
Scary!
Same here, succeded 3 times, but kicked out after some minute.
BB_Trafffer
03.03.22, 08:50
Thank you for your comments about this situation. The technical team is already working on a solution. Right now we have no ETA, but we will keep you updated. Thank you for your patience and once again, we are truly sorry about the inconveniences this caused
Could I suggest that unless you are confident you have this current problem resolved that, you take, in good time, a decision not to end the event, as the result of numerous players loosing probably thousands of flowers would probably not be something that you want to deal with.
First_Lord
03.03.22, 15:05
Yep, if you play TSO on side, its normal message over day. Causes reload. This one, or out of memory one, or some javascript error one, usually kicks you back on main game page and you just click again on play button, but on occasion it logs you out, so you have to log in with mail/password again.
BB_Trafffer
03.03.22, 15:24
Could I suggest that unless you are confident you have this current problem resolved that, you take, in good time, a decision not to end the event, as the result of numerous players loosing probably thousands of flowers would probably not be something that you want to deal with.
The event is already in the deactivation phase since the 28th of February.
Since a lot of players are confused, I will close this thread, as the original reason why this thread was created is resolved.
The issue which occurred today has its own thread here. (https://forum.thesettlersonline.com/threads/38897-general-error-refresh-page)
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