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Kebabtomte
18.02.22, 16:22
And only getting "Invalid response code" so error on my side or BB side?
Qualan
18.02.22, 16:55
there is maintenance/ was maintenance on shop at which timne it was unavailable
Kebabtomte
18.02.22, 17:20
Now still same issue after maintaince so something is wrong somewhere
DorotheusII
18.02.22, 20:21
They left the shop down after the maintenance as there was still a issue with it, no word yet as to when it will return.
tiggermama
18.02.22, 20:31
The shop returned but now again is

invalid response code
BB_Trafffer
21.02.22, 12:31
Hello.

If you still see the "Invalid Response Code" error when trying to visit our store, please leave your nickname in this thread or send it to me via PM.
DorotheusII
21.02.22, 17:05
Still seeing "Invalid response" with Chrome, Edge, Opera.
MarinaSwed
21.02.22, 21:41
still see invalid response since 1 week. when will it be fixed???
MarinaSwed
21.02.22, 21:42
can it be fix now. can not buy gems since a week. Marinaswed
tiggermama
22.02.22, 02:15
Hello.

If you still see the "Invalid Response Code" error when trying to visit our store, please leave your nickname in this thread or send it to me via PM.

I get Invalid Response Code now only with VPN on so how have BB circumvented our VPN ?

That is for our online security which is being overridden by Ubisoft and BB
tiggermama
22.02.22, 02:16
And for those who cannot get Shop open, your lucky

Since maintenance prices have doubled
Kotugo
22.02.22, 09:38
error showing for me too

(not that I would give them any money with the dreadful way its being run at the moment)
Nickydwuk
22.02.22, 10:28
Getting the same error too
BB_Trafffer
22.02.22, 11:24
Thank you for the reports. I will update this thread with more details soon.
copycat71
22.02.22, 12:10
I get Invalid Response Code now only with VPN on so how have BB circumvented our VPN ?

That is for our online security which is being overridden by Ubisoft and BB

This is quite normal behaviour. Google does it too. You need to turn off the VPN to get to some websites.
I just don't go to them, mostly :)

Also: when using a VPN you could choose a different currency from a different country and by doing that, get cheaper gems. Can't have that, now can we :p
Yorda1
22.02.22, 15:08
The issue was fixed overnight.

However, I made a purchase this morning but when the payment was processed I was told there had been an error. Moments later my bank asked me to authorise the payment, which I did. But haven't had any confirmation from Xsolla?

Have sent support a ticket but waiting for response. The whole TSO system is frankly shockingly bad right now.
tiggermama
22.02.22, 18:40
Also: when using a VPN you could choose a different currency from a different country and by doing that, get cheaper gems. Can't have that, now can we :p

Choosing a different country via VPN now gives the Invalid Response Code so that was obviously fixed under maintenance as there is no drop down menu anymore

Now they will lose money as prices (apparently) have doubled
LateJake
23.02.22, 10:08
I log in to the game via Facebook. When I click the shop I get an error message telling me I have to log in using a Ubisoft account. All new since the last maintenance as this never used to happen.
Kebabtomte
23.02.22, 21:28
No VPN use here and still getting the invalid response code. Havent changed anything how i connect to internet for years now.
roteroseberlin
24.02.22, 19:19
i have been told... it is because i log in with facebook and they have not fixed it. well i guess i will not be shopping for a long long time
tiggermama
25.02.22, 01:48
...and they have not fixed it. ...

Your surprised ?
BB_Trafffer
25.02.22, 14:04
Hello again.

Unfortunately, it is no longer technically possible to make purchases via Facebook Accounts for "The Settlers Online". For privacy and security reasons, purchases can only be made through Ubisoft accounts.

If you would like to continue making purchases in our game, you will need to convert your account to a Ubisoft account.
You can find instructions here. (https://forum.thesettlersonline.com/threads/38885-Facebook-Account-transfer-to-Ubisoft)
LateJake
25.02.22, 14:43
Hello again.

Unfortunately, it is no longer technically possible to make purchases via Facebook Accounts for "The Settlers Online". For privacy and security reasons, purchases can only be made through Ubisoft accounts.

If you would like to continue making purchases in our game, you will need to convert your account to a Ubisoft account.
You can find instructions here. (https://forum.thesettlersonline.com/threads/38885-Facebook-Account-transfer-to-Ubisoft)



And join those players who lost their accounts and have had to restart from the beginning as support couldn't (or wouldn't?) help them?
BB_Trafffer
25.02.22, 14:57
And join those players who lost their accounts and have had to restart from the beginning as support couldn't (or wouldn't?) help them?

Do you have any real examples which you can forward to me for review, or are you just assuming that? If so please feel free to send me a Private Message here.

Since the Legacy/Steam change, both I and the Support Team assisted many players. As long as you have all the requested details about the accounts there is no issue to recover it/merge.