View Full Version : Gem shop
captcarrot
20.02.22, 14:20
Well , I won't be buying anymore Gems from the shop now that the price has more than doubled since the maintenance
£83.99 for 24000 seems a tad extreme, BB please explain the extortionate price increase.
it's the normal price? without the 100% extra.
BB_Trafffer
21.02.22, 11:56
Well , I won't be buying anymore Gems from the shop now that the price has more than doubled since the maintenance
£83.99 for 24000 seems a tad extreme, BB please explain the extortionate price increase.
Like copycat said - are you not confused with gem sale?
tiggermama
22.02.22, 02:07
Same problem here
BEFORE maintenance price for 24000 was 2400 PHILIPPINE PESOS
AFTER maintenance PRICE FOR 24000 IS NOW 5000 PHILIPPINE PESOS
More than double
This is nothing to do with any gem sale
captcarrot
22.02.22, 06:47
BB_Traffer, please don't be condescending in your reply!
The gem shop Price has changed since maintenance on the website also we no longer have the ability to use other countries currency to purchase gems.(maybe this was a bug).
Before maintenance I was paying 291.64 Turkish Lira which was £16.24 now the price is 509 Turkish Lira which is £27.22 an increase of £10.58,so my question still is why have you increased the gem prices?
As Tigermamma stated this has nothing to do with the gem sale/
roteroseberlin
22.02.22, 07:21
i can not buy with Ubi soft either and if the price is dobble....i am out of the game !!!
I can no longer choose my currency which doubles the price for me.
I can no longer choose my currency which doubles the price for me.
That was probably one of the fixes.
lordloocan
22.02.22, 15:55
More amazingly than anything else is that people were looking to buy any.
King_Jarmo
22.02.22, 15:58
I tried to buy one of the seasonal offers, got an error
"An error has occurred
There was an unexpected error during payment. Please try again. In the case of issues with the transaction or payout, please contact support.
"
After that the seasonal offer disappeared. No money was taken, no gems were given. Are errors really unexpected at this state of the game? :)
tiggermama
22.02.22, 18:44
I tried to buy one of the seasonal offers, got an error
"An error has occurred
There was an unexpected error during payment. Please try again. In the case of issues with the transaction or payout, please contact support.
"
After that the seasonal offer disappeared. No money was taken, no gems were given. Are errors really unexpected at this state of the game? :)
Not sure if you posted similar somewhere else but I just read someone had this problem also so it appears yet another maintenance fix has caused more problems
BB_Trafffer
24.02.22, 11:31
Hello again.
We can no longer offer the option of using different currencies when making purchases from our store, other than the native currency of the country your account is registered to.
Furthermore, with the world economy ever-changing we have updated many of our store prices to more accurately represent up-to-date conversion rates between various currencies.
I tried to buy one of the seasonal offers, got an error
"An error has occurred
There was an unexpected error during payment. Please try again. In the case of issues with the transaction or payout, please contact support.
"
After that the seasonal offer disappeared. No money was taken, no gems were given. Are errors really unexpected at this state of the game? :)
This issue was resolved, and all the purchased gems should arrive shortly. If anyone will be missing anything, please reach our Support Team. (https://www.thesettlersonline.com/en/help-and-support)
Gopher_2022
01.03.22, 10:59
Seemingly you are not offering gems at any time
I have just wanted to buy the special offer of 54,000 gems but I have received the notice
An error has occurred
There was an unexpected error during payment. Please try again. In the case of issues with the transaction or payout, please contact support.
Now when I refresh the page the offer has gone - You must be losing a lot of income because it is not working
Maybe fix this and let us have the offer ?
I will only buy if the offer is returned as this was my first attempt at buying gems
BB_Trafffer
01.03.22, 12:43
Maybe fix this and let us have the offer ?
We are looking at new reports that some players have reported to us. If you had an issue purchasing this offer or any other, please contact our support team here (https://www.thesettlersonline.com/en/help-and-support).
Please remember to share as many details as possible.
Pretty lame, prices are showing a 15% increase for me, not sure why digital goods need their price increased, what in the world economy makes settlers online gems more expensive to produce?
tiggermama
02.03.22, 00:15
... what in the world economy makes settlers online gems more expensive to produce?
Gaming companies usually say monies made go towards development of the game, however in this case that cannot be true
Gopher_2022
02.03.22, 12:22
Happened a second time to me now
Maybe they don't need or want my money ? Then maybe I don't need a broken game
https://i.ibb.co/kBsb1C6/Gem-Offerr.jpg
prices are adjusted to represent more accurate conversion rates? what a load of bull! ur just trying to squeeze more money from a dieing market.
instead of increasing prices to try and make up for current losses have u thought about lowering prices? maybe even drastically lowering prices?
even with the state the game is in atm i went to purchase gems today, but after seeing the prices i changed my mind. i honestly beleive this is the end of settlers. if no1 buys gems there is no income and u r driving ppl away from buying gems
tiggermama
04.03.22, 11:19
Agree, as I said in my closed thread
How about with the price increase you also make what was special offer of 125% the normal amount for gems ? (Or if you feel your costs reflect value) give us something for our money and watch what happens
Increase price = fewer purchases when the cost has virtually doubled
A few more gems for the increased cost = more purchases as value for our money
Your developers then get their salary and maybe fix the big issues
Don't you know how this works? we give bb money and bb develop the game...
After due consideration and a good nights sleep I understand that everything rises in price. It's called inflation. But perhaps now is not the right time for a price increase considering the poor product being offered.
Maybe in a years time when we are all (hopefully) enjoying a working game BB could have raised prices and not have had quite the same reaction! A very poor decision to do it now imo BB, but then we are used to poor everything atm. I'm starting to think that the British Government are running your company.
I'm starting to think that the British Government are running your company.
or vice versa :)
Don't you know how this works? we give bb money and bb develop the game...
If they did, then I doubt we would be having this discussion. When was the last `meaningful' development to this game? All we get is more of the stuff we already have .. Generals, explorers, buffs, building (skins ) but no actual content. Then they break it, break `promises', miss deadlines, still don't listen to testers and they carry on doing very little to put their mistakes right yet expect to get paid even more for it.
This is NOT how it's suppose to work. They should produce something that works that we want to invest in, not give them money to sit on their butts and figure out how they can spin the false hope to players. The game as it is, is not fit for purpose plain and simple. After all this time of being broken, if anybody wants to put money into it, then that's up to them, just don't expect any sympathy when your still waiting in 2023 for a playable game or when they close down the servers and you feel that your money has been wasted. Personally my patience runs out at Easter. If they can't get adventures working properly again by then I'm closing down this screen saver for good. No more hope and no more money.
lordloocan
05.03.22, 14:27
Personally my patience runs out at Easter. If they can't get adventures working properly again by then I'm closing down this screen saver for good. No more hope and no more money.
if only they realised how many are saying the same thing and how many have already quit. We had a a fantastically active guild with over 70 members and half of those have quit for good, with others hanging on by their fingernails - without the client route more would be gone. I know it isn't just us here either. The guild I am in on Zeus has been decimated. Is a good day when there are 5-6 lights on out of 90+ members. Sadly, they will not reply to this, just as they rarely reply other than to tell us they are working hard on it. And now when people chat about the state of the game on G1 chats on EU servers they get told to stop trolling, to stop being negative etc. Give us something to be positive about maybe?
i understand the previous comments, but again we don't know what issues BB r having with development. for all we know they could be sitting around playing arcade games and drinking coffee, or they could be working flat out trying to solve issues we are unaware of.
I've made this point b4, bb. if you gave us a little more info then perhaps we would be more understanding and forgiving.
HarryPottr
11.06.22, 23:15
I'll add a little to this.
I'm new - very new - to the game... I've been playing about a month... I started playing because of the Anniversay edn' of the regular Settlers... but thats not that important.
I signed up, got lucky, and into an incredibly helpful guild who have essentially handheld me through the first bits of the game...
I then looked at buying gems.. happily bought the 4000 or so 'introductory' gems... and based on the price, will be very reluctant to buy any more... their simply not worth it.
To paint a (sad) light on this game... it's been around for a decade, games die 'eventually' this one is further along that journey than most... i've played several similar to this (and some I still do), and the focus sadly seems to be the same with all to a lesser or greater extent... microtransactions... and they have no bearing on the real-world costs of the game.
So, the reality... the game has been around for a decade... for me, I have a VERY vertical 'new player' curve... I have slow explorers and have to do days of searching to complete weekly tasks.
Where my friends in my guild are completing (joining, killing, leaving) an adventure before I even arrive with my tavern generals ... I'm left behind... I'm sure I'll be able to get some during event(s), but the reality is.. this game needs something to draw new players in - the 'starter pack' of diamonds goes a long way... but doesn't get much meaningful.
I've held onto my diamonds (mostly - I bought 2 jolly Geologists) ... and I bought a Silo ... everything else worth getting is too expensive... 6000 diamonds for a general? sorry, don't have the diamonds.
Now, onto the argument of inflation, etc... Inflation is a fairly recent concept (last 100 years), it is not a guarantee - deflation also happens... as to the cost of gems in various markets... it assumes a key thing that is missing for many ... disposable income... I was going to go into comparative analysis but it doesn't really make much difference...
I'll give a simple analogy. the cost in the UK to purchase the 'big diamond pack' is £83.99, the vast majority of people in the UK are on either minimum wage, or a living wage in the region of around £10 per hour.. this equates to around £20,000 per year... (the national average wage is £31,500, which is heavily skewed by earnings in the South East of England) this is a tall ask in a country where food banks are running out of food to give to people who can't afford to buy ... food... realistically, £84 for all but the actually, truly wealthy is probably 1 or 2 weeks of 'saving' excess income after all the real life necessities... and by the time someone has saved for 2 weeks.. they'll have far more useful things to spend money on.
For me.. sadly.. it's a simple non starter.
As someone new to the game, I'm not going to spent £100's to buy things to 'catch-up' in a game that may exist another month, year ... or if I'm lucky, a decade... and sadly, unless you can incentivise people like me to spend ... it's closer to to not existing sooner, rather than later.
if Bluebyte sells 100 packages to 20 people at £10 it's made £1000 .. and those 20 people are happy, as they've not spent silly amounts of money... instead, bluebyte choses to sell 10 packages to 10 people... and make them all regret the spend... at £83 for a 20,000 diamonds ... which do NOT give me that much in the game, I could by 2x PS5 games; go out to dinner once or twice, the cinema weekly, or full my car up with diesel for a month... all would (for most people) be a better use of almost £100.
Use the same dynamic with £10 or £20 for the diamonds ... people would be far happier to buy them.
the first issue is that the game is not running as it should- until that is fixed, any gem issues are moot anyway and recruiting new people to the game with super cheap gems will just get em out as quick as getting em in now.
If the game is unplayable or annoyingly slow in playing on your machine, you won;t stick around and that issue has been around for 1 year now with no definitive fix in sight
Gems have always been expensive and explorers are a main target in events. As there are plenty events, it usually takes 2 months to get some decent generals and explorers but it would be useful to have a cheapish pack with at least 1 quick general and 1 decent explorer in it.
Other than that, the best advice is to go for the long run and save gems for gempits and use those gems to get more gempits and only then start spending em on the essentials but that is a hard thing to do
The suggestion of making gems cheaper to get more people buying has been made for the last 10 years and hasnt changed the stance. Obviously the current pricing gets in plenty anyway so there is no need to change from their perspective
happy hour use to be 100% now just 25%.. ARE YOU KIDDING ME with the state of the game!?!?
You have LOST YOUR MIND.
Get a grip and get the game functioning. Raising prices when players are really upset WILL NOT GENERATE MORE REVENUE.
Offer a 200% happy hour and you may get some takers but this is plain INSULTING.
they must think they are on a winner and people cant wait to part with their money
they need to stop with mushrooms for lunch i guess
Do they still have people that buy gems ?? - I used to - would do it again if they fixed the game, - and got a support system that is not a joke.
Latest - Sorry we don't know at the present time how to fix your problem - others have the same problem- 2 days later - as you have not been active in your ticked the problem is set as resolved ?? - You did not know how to fix it - do you want me to figure it out ? - as long as you have not fixed it - I would have assumed that the ticked and the problem was still open and unresolved :p - I did not quote - just gave a resume in my own words.
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