Cannot receive gift

[Eroneous]

Mail collection (add to star/home) is greyed out; close and collect does not seem to do anything.

Is there anything I need to do or is this just bugged?

[DorotheusII]

Some gifts are level locked. If you don't have a high enough level to buy that item from merchant you can't accept it as a gift. You can however accept such items when traded.

[Eroneous]

Ah, that makes sense. Thanks :)