View Full Version : Game is not loading
sk_setttler
06.10.22, 05:24
There were some posts about this in another thread but I think this deserves thread of it's own.
Game is not loading for me and couple of others...who else?
Not loading for me in different browsers and PCs, stacks in about 90% of the loading screen.
Game is not loading for me
Same for me, stops at like 90%, multiple browsers.
princess1974
06.10.22, 05:48
For me also
I am having the same problem from separate computers
Sapphire145
06.10.22, 05:54
Not loading for me either
Same here, was buffing a friend around 3:30am when the clang of the "cannot connect to server" popup appeared, but it refused to refresh and game seemed to be continuing in the background.
After refreshing several times, got a corrupted screen with the default avatar and loads of error messages embedded inavatar section and here friend list should be.
tried deleting cache and getting rid of Unity cache, briefly got the crossed hammers like when maintenance takes the server down, and since then can only get the loading bar to about 90% loading, this is on all servers and a different browser.
BillyGoatGruff
06.10.22, 06:10
Me too
FULECO2022
06.10.22, 06:10
Same here. I suppose some maintenance is going down.
Gekke-Gerrit
06.10.22, 06:12
Did we all get banned ? :P
Declangalt
06.10.22, 06:12
I am also having the same problem for the past few hours.
Same here from this morning (CEST)
same - stops at 90% at 2nd loading screen (the one with the image) in Firefox. Chrome, Opera and Edge still show debug error on 1st loading bar
noxidjkram
06.10.22, 06:21
Unable to log in here either. Multiple browsers/client. Many guildies also reporting same problem.
Me too. Stops at 90% at 2nd loading screen.
Same here. I suppose some maintenance is going down.
I don't imagine so, there would be a public announcement if there was maintenance. I think it's more like a bug, or hardware down somewhere.
Also not able to load. Another innovation from ubisoft and bluebite.
Keep up the good work!!!
would be nice if BB acknowledged we have a problem and what they r doing to fix it
All servers are down since about 4:30 CEST - info on German Login Page that they are aware and working on a fix.
Abhirup_Kar
06.10.22, 06:44
Same with me
All servers are down since about 4:30 CEST - info on German Login Page that they are aware and working on a fix.
Thanks
German homepage (https://prnt.sc/6n5zJcoZY-3g).
Translation is up to you :)
King_Jarmo
06.10.22, 06:51
All servers are down since about 4:30 CEST - info on German Login Page that they are aware and working on a fix.
Thanks!
Once again we don't even deserve a notification about it?
It's not loading for me either. Come on, BB, can we actually play the game for a change... ?
Having the same problem. Think the IT world is against gamers - another game I play is down too and has been for over a day.
Mortallicus
06.10.22, 07:02
and I can't ,my isle briefly flashes up with my correct avatar and then back to the loading line.
not loading for me either
exactly the same for me too
I am having the same problem from separate computers
Mine is working now, thank you
BB_Trafffer
06.10.22, 09:26
Hello Settlers.
There has been a global unexpected outage. This issue has now been resolved and everyone should be able to log in again.
We apologize for this inconvenience.
Andrius2022
12.10.22, 21:31
HI there, I have issue with Loading Game. I am using Brave explorer. I am at lvl33. Who can help me to load my game on same 33lvl. Thank you.
Hi There, I got problem With Loading Game. Who can help me?
BB_Trafffer
13.10.22, 09:38
HI there, I have issue with Loading Game. I am using Brave explorer. I am at lvl33. Who can help me to load my game on same 33lvl. Thank you.
Hi There, I got problem With Loading Game. Who can help me?
Please explain in more detail what the problem is and if possible, please add a photo/screen shot.
Please explain in more detail what the problem is and if possible, please add a photo/screen shot.
I have the same problem with Brave and firefox but it works with chrome without any problem.
I can log in but I'm not able to play. It stays with "loading screen".
I have problems for a few days too. I receive always after loading the game:
Connection issue
Connection to the server has been lost. Please wait while we try to resolve this issue.
I tried with Chrome (Version 106.0.5249.119 (Offizieller Build) (64-Bit)) and with Firefox (106.0.1 (64-Bit)).
Last week I was able to play without any problems... I dont think that something on my PC changed.
same here, just says connection lost
90% load and stuck. PC, laptop, Opera, Opera GX, Edge
sad
Game Over :(
ok finally after 4 hours log in
BUT?
my Elite Barracks just disappear
HOW?
Where is map in the game? The game work, but haven't my island!
https://prnt.sc/-acbdZ0bFDbC
BB_Trafffer
18.11.22, 12:13
Where is map in the game? The game work, but haven't my island!
https://prnt.sc/-acbdZ0bFDbC
From what I see, you are not using the website to play the game, but some 3rd party unsupported client, which is against our TOS.
Please launch & play the game through our website.
Ok, when will be fixed double characters in guild description there on unity?
Ok, where will be fixed double characters in guild description there on unity?
that seems to be a different issue than the not loading one, bets make a separate post for that or see if it is reported and confirm it still exists
My game won't loading too,My game just stucks on 90% of loading process.I tried with at least 5 different web browsers with different PC as well but same issue ongoing.
My game won't loading too why?
BB_Trafffer
24.11.22, 13:46
If your game is not loading, please always clear your Unity Cache (https://forum.thesettlersonline.com/threads/38770-How-to-clear-Unity-Web-Cache). If this doesn't help, please reach out to our Support Team. (https://www.thesettlersonline.com/en/help-and-support)
Game is loading but keep getting "UPlay is not available" popup over the game screen, which boots you back to homepage. Game appears to be working normally in the background, but can't touch it while this stupid popup keeps intruding. No login problems before the maintenance.
Harlequin_1963
30.11.22, 10:15
abort("both async and sync fetching of the wasm failed") at Error at jsStackTrace (https://ubistatic-a.akamaihd.net/0018/live/debug/unity/SWMMO/Build/c58f5a08f1afe63e8ad599e0e61f217d.js:3:20111) at stackTrace (https://ubistatic-a.akamaihd.net/0018/live/debug/unity/SWMMO/Build/c58f5a08f1afe63e8ad599e0e61f217d.js:3:20393) at abort (https://ubistatic-a.akamaihd.net/0018/live/debug/unity/SWMMO/Build/c58f5a08f1afe63e8ad599e0e61f217d.js:3:992) at getBinary (https://ubistatic-a.akamaihd.net/0018/live/debug/unity/SWMMO/Build/c58f5a08f1afe63e8ad599e0e61f217d.js:3:16934) at https://ubistatic-a.akamaihd.net/0018/live/debug/unity/SWMMO/Build/c58f5a08f1afe63e8ad599e0e61f217d.js:3:17316
Still getting this if I try to login to unity, tried different browsers, same result each time.
lordloocan
30.11.22, 10:47
Game will not load:
abort("both async and sync fetching of the wasm failed") at Error at jsStackTrace (https://ubistatic-a.akamaihd.net/0018/live/debug/unity/SWMMO/Build/c58f5a08f1afe63e8ad599e0e61f217d.js:3:20111) at stackTrace (https://ubistatic-a.akamaihd.net/0018/live/debug/unity/SWMMO/Build/c58f5a08f1afe63e8ad599e0e61f217d.js:3:20393) at abort (https://ubistatic-a.akamaihd.net/0018/live/debug/unity/SWMMO/Build/c58f5a08f1afe63e8ad599e0e61f217d.js:3:992) at getBinary (https://ubistatic-a.akamaihd.net/0018/live/debug/unity/SWMMO/Build/c58f5a08f1afe63e8ad599e0e61f217d.js:3:16934) at https://ubistatic-a.akamaihd.net/0018/live/debug/unity/SWMMO/Build/c58f5a08f1afe63e8ad599e0e61f217d.js:3:17316
Cleared cache, unity cache, tried 2nd laptop. Fix for this?
BB_Trafffer
30.11.22, 11:22
Using unsupported 3rd-party software can lead to such unusual errors, so please do not use it.
In this case, you need to reach out to our Support Team.
I'm not using any "3rd party software", the unofficial client won't run on this comp.
After wasting 7 hours last night, where I was only once able to get into 1 server, spent a frantic couple of hours tonight trying to salvage login bonuses as the UPlay popup is no longer making it impossible.
Now starting new event almost a day late and getting explorers and buff schedules back into line after losing their benefit for a day.
BB_Trafffer
01.12.22, 09:39
I'm not using any "3rd party software", the unofficial client won't run on this comp.
After wasting 7 hours last night, where I was only once able to get into 1 server, spent a frantic couple of hours tonight trying to salvage login bonuses as the UPlay popup is no longer making it impossible.
Now starting new event almost a day late and getting explorers and buff schedules back into line after losing their benefit for a day.
My message was addressed to Harlequin_1963 & lordloocan. It's an overall warning to anyone with a similar error.
If you experience Uplay issues, please reach out to Ubisoft Support.
This error is also explained (https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/error-message-a-ubisoft-service-is-not-available-at-the-moment-in-ubisoft-connect-pc/000064731) on Ubisoft webpage.
lordloocan
02.12.22, 12:44
Using unsupported 3rd-party software can lead to such unusual errors, so please do not use it.
In this case, you need to reach out to our Support Team.
I see from your response to Nogbad that this was aimed at harlequin and myself. Just to clarify I WAS NOT using 3rd party software, I was using Unity - otherwise why would I have bothered clearing Unity cache? An apology please for implying I am a cheat.
i will apologize for thinking that for a split second based on this thread :P
BB_Trafffer
02.12.22, 15:44
Just to clarify I WAS NOT using 3rd party software, I was using Unity - otherwise why would I have bothered clearing Unity cache? An apology please for implying I am a cheat.
I realize that you have the mentioned error message when trying to use our official way of playing - no doubt about it. However, this error comes from using unsupported third-party software - the so-called "client".
Have you not used it since it was officially withdrawn by us?
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