HELP,i cannot log in this game

[fiona2023]

when i log in this game ,it always says"connection to the server has been lost.please wait while we try to resolve this issue",i use the same user name and the same password,everything doesn't change,but i cannot get into this game.So please help me solve this problem. THX

[BB_Trafffer]

Could you please post a full screenshot/photo of this error message? You can do it here, or directly to me via PM.

[fiona2023]

i cannot insert the image,browser is not work,but i already copy the sentence in my question

[BB_Trafffer]

I will be not able to help you here. Please contact our Support Team here. (https://www.thesettlersonline.com/en/help-and-support)