View Full Version : Game Update
sk_setttler
27.06.23, 09:53
Can someone from BB explain how game update on 14 worlds in Germany ended sooner than 3 worlds here? Even the time planned was 4h shorter plus instead of "A full change log will be made available soon." there's actual description.
Spiel-Update 27.06.2023 (beendet)
Datum: Dienstag, 27. Juni
Spielwelten: Alle (1 - 14)
Start: ca. 08:00 Uhr
Ende: ca. 12:00 Uhr
Dies ist ein Backend-Update und bringt keine Änderungen im Spiel.
vs.
Game Update 27.06.23
Day: Tuesday, June 27th
Game Worlds: (1 - 3) Closed
Start: Approx. 08:00 CEST
End: Approx. 16:00 CEST
A full change log will be made available soon.
DorotheusII
27.06.23, 10:43
Oh it's worse than that,
The update on the German servers completed in 1hr 30mins
The update on our servers still on going after 4 hrs 42mins
Max_turtle
27.06.23, 11:04
and backend-updates could have lasted another 2days without touching, but who knows - information flow is not that good
Cheetah2_777
27.06.23, 11:07
Must be very critical to update during event....
Can't update outside event when no players are online.....?
TheHopefulOne
27.06.23, 11:46
I see the ''A full change log will be made available soon.'' has vanished from our front page and no change log added to forum
BB_Trafffer
27.06.23, 12:14
Can someone from BB explain how game update on 14 worlds in Germany ended sooner than 3 worlds here?
The changes made on the "14 worlds" are different from the changes being made on our "world", so the timing is different. This maintenance will not make any changes to the game, as previously announced, but will focus on infrastructure. The message was updated around the time you posted it.
King_Jarmo
27.06.23, 12:55
The changes made on the "14 worlds" are different from the changes being made on our "world", so the timing is different. This maintenance will not make any changes to the game, as previously announced, but will focus on infrastructure. The message was updated around the time you posted it.
Don't u think the timing is a bit off? Two long infrastructure maintenance during the event and even on the last day of the event. Couldn't it have waited until the event was over?
And again, one day's notice of maintenance is not enough to be properly prepared for it..as it has been repeatedly referred to by settlers.
If u are tying to kill the game, then this is the way to do it.
Don't u think the timing is a bit off? Two long infrastructure maintenance during the event and even on the last day of the event. Couldn't it have waited until the event was over?
And again, one day's notice of maintenance is not enough to be properly prepared for it..as it has been repeatedly referred to by settlers.
If u are tying to kill the game, then this is the way to do it.
You should know by now that we almost never get a straight answer. This is pretend to be perfect- never tell the facts if they are not nice. If you can read German it has always been clear that the info level and the service is quite different at the German server than here, but they are never going to admit that.
The changes made on the "14 worlds" are different from the changes being made on our "world", so the timing is different.
Please explain this.
The games/worlds should be identical with only a difference in language. As for infrastructure again how can 'our world' be so different to others?
BB_Trafffer
27.06.23, 13:43
Don't u think the timing is a bit off? Two long infrastructure maintenance during the event and even on the last day of the event. Couldn't it have waited until the event was over?
And again, one day's notice of maintenance is not enough to be properly prepared for it..as it has been repeatedly referred to by settlers.
We are fully aware that maintenance during an event is never a good thing for players. That's why we've compensated this time by extending the event by 48 hours, which is longer than the downtime. We hope that this will at least make the inconvenience easier to bear.
We apologize for that.
Please explain this.
The games/worlds should be identical with only a difference in language. As for infrastructure again how can 'our world' be so different to others?
Well, if we are talking about changes in the game, you are right, but if we are talking about infrastructure, they are different. For example, some regions have more worlds and others less. Moreover, it doesn't mean that other regions won't also have similar maintenance (the US instance had it before this instance).
ApostolisM
27.06.23, 13:49
2 more hours...
Seriously, what is so broken that it couldn't wait until after the event?
Some Unity sticking plaster fell off?
We are fully aware that maintenance during an event is never a good thing for players. That's why we've compensated this time by extending the event by 48 hours, which is longer than the downtime. We hope that this will at least make the inconvenience easier to bear.
We apologize for that.
Not much point in extending the event when the whole of today has been wasted with the extra downtime, despite having several hours of down time 7 days ago! So no real extension.
BB_Trafffer
27.06.23, 14:28
Not much point in extending the event when the whole of today has been wasted with the extra downtime, despite having several hours of down time 7 days ago! So no real extension.
To clarify: the downtime on the 20th lasted 8 hours (from 2:00 am to 10:00 am). Today's downtime will last about 10 hours - a total of 18 hours, while the event extension is 48 hours. You are still left with extra 30 hours of the event.
I understand that many of you schedule buffs and explorers, so the downtime interrupts them, but as I said, we hope this will somehow compensate for the loss.
The wait will be worth it folks, i'm looking forward a compensation email with an aunt irma basket and gold fever.
BB_Trafffer
27.06.23, 14:32
The wait will be worth it folks, i'm looking forward a compensation email with an aunt irma basket and gold fever.
;)
To clarify: the downtime on the 20th lasted 8 hours (from 2:00 am to 10:00 am). Today's downtime will last about 10 hours - a total of 18 hours, while the event extension is 48 hours. You are still left with extra 30 hours of the event.
I understand that many of you schedule buffs and explorers, so the downtime interrupts them, but as I said, we hope this will somehow compensate for the loss.
So you gave us a 48 hour extension, knowing you were going to take 10 hours back 7 days later? So again not a 48 hour extension :-)
LOL - You forgot the additional 2 skins for the Deerstalker...
Aaaand missed the deadline by a few hours.
so eh it is almost 19:00 and still down?
WilliamMore
27.06.23, 15:47
did you turn it off and on again ?
Been extended another 2 hours wtf
DorotheusII
27.06.23, 15:52
Been extended another 2 hours wtf
look again it's 3 hours not 2.
Hahahahhaha 16,18,21H :D :D :D :D :D you are incompetent
ApostolisM
27.06.23, 15:55
more delay... 3 hours
and you know that BB will not give any kind of suitable rewards/compensation for the delays
sk_setttler
27.06.23, 15:56
so eh it is almost 19:00 and still down?
The time was and is in CEST so now when I write it's 17:56 and the end was moved from 18:00 to 21:00
End: Approx. 21:00 CEST
PS - Someone at BB should get a medal for this. And when I write medal I think boot.
Hello BB, I know maintenance can be unpredictable but with the 3 worlds mostly European based you've pretty much taken 24 hrs from the 48 extra you gave so maybe have the event end Thursday morning now.
Ladies and Gentlemen, people of all genders, you need to tell BB, and Settlers exactly how you are feeling about this, the more that you talk the better chance you have of them listening to us all
Ladies and Gentlemen, people of all genders, you need to tell BB, and Settlers exactly how you are feeling about this, the more that you talk the better chance you have of them listening to us all
I have to admire your optimism!
For the last 2 years (more?) we've been telling them what a hash they made of the game since Flash ended - you think they listen or care?
This update debacle is just another example of their thick-headed incompetence.
With any luck, it won't come back on and, with the help of a good therapist, I can go and do something else with my life :p
To clarify: the downtime on the 20th lasted 8 hours (from 2:00 am to 10:00 am). Today's downtime will last about 10 hours - a total of 18 hours, while the event extension is 48 hours. You are still left with extra 30 hours of the event.
I understand that many of you schedule buffs and explorers, so the downtime interrupts them, but as I said, we hope this will somehow compensate for the loss.
I totally understand how you resaon Traffer, but now when the maintance is extended to 2100...
So for myself. I logged in Monday evening.....so and now i cant log on tonight...and wont be able to log on until after work tomorrow. Wich means i have lost 8 hours from the last maintance..and now 41 hours downtime
Last log on last evening at 2100 to 2100 today is 24 hours.
Just glad my easter tree isnt running
Then from 2100 today too when i come home from work at 1500 that is another 18 hours
So suddenly your math dont add up anymore. Since it is 8+24+15=47 hours lost on a event.
These are the things that makes you lose players and destroys the playing experience
It's high time to do something else, and you sit on the forum, like me, and write different words.
It's high time to do something else, and you sit on the forum, like me, and write different words.
but having some of you to chat with, that is going through the motions of not being able to play, is good for my well being.
To all those complaining about the downtime, I think you should demand your money back. Oh yes, that's right. It's a free game. If you could do better for free then put up or shut up.
To all those complaining about the downtime, I think you should demand your money back. Oh yes, that's right. It's a free game. If you could do better for free then put up or shut up.
i have no words
I'd love to know whats going on, at the places I work if I had done this I'd be pulled up in front of a panel to explain why and provide suitable update to customers. After that i'd probably lose my job. I've also worked for some companies with poor practices but nothing quite like we experience with BB, im not just talking about this maint but in general.
To all those complaining about the downtime, I think you should demand your money back. Oh yes, that's right. It's a free game. If you could do better for free then put up or shut up.
Are the devs working for free? Are gems free?
To all those complaining about the downtime, I think you should demand your money back. Oh yes, that's right. It's a free game. If you could do better for free then put up or shut up.
I pay for premium every month, but the extension of premium doesn't help me with trading when event ends tomorrow!
noxidjkram
27.06.23, 16:30
Thank you BB_Trafffer for your patience with us. I'll look forward to enjoying the game again when the devs have been able to finish up the necessary work.
Are the devs working for free?
They're not, nor are the servers free or the bandwidth and infrastructure.
Are gems free?
Who buys gems? If you're not making enough with Short Letters then you're doing something wrong.
They're not, nor are the servers free or the bandwidth and infrastructure.
Who buys gems? If you're not making enough with Short Letters then you're doing something wrong.
I have only been playing since December, I buy gems constantly and have no idea what Short Letters are, this game is supposed to be for all levels, not just long term players who know everything :-)
https://settlersonlinewiki.eu/en/buildings/other/the-excelsior/
The Quests in the short-letter bracket reward gems.
is that 3rd extention of maintenance time 21.00 today or tomorrow ?
trafff didnt you say on monday's G1-chat it was a regular update of about 2-3hrs :)
could ask the devs to put a network cable in the server, perhaps it works...
been nice 2 yrs of playing but this failure will be my end of playing. dont want to have another 2yrs of struggling with this game.
bye to all.
DataMinmatar
27.06.23, 17:13
Some things never change.
BB_Kumakun
27.06.23, 17:38
The Maintenance is finished since roughly ~30 Minutes. A login should be possible now. Please, do not forget to clean your web browser cache, before you try to login.
dopedupdolphin
27.06.23, 19:07
so if login is possible, why do i keep getting zone error when loading the game??
have you done more damage again during the update??
A note on the remark about the generous extension of the event.
Yes the event was extended by 48 hours, but the second downtime (which was long) was not announced when you announced the extension.
So initially you gave us a bonus, that you take away some days later.
Also, for those that have their "playing window" during the downtime, they were not able to profit from it in any way now.
While it sounded generous initially, well, we have a saying over here: "To be given a cigar out of your own cigar box". Not sure what the English version is, but I think the meaning is clear.
Just my thoughts on it for what it is worth.
China_Blue
27.06.23, 19:26
so if login is possible, why do i keep getting zone error when loading the game??
have you done more damage again during the update??
Same here. I was able to play for about 10 minutes after the update and got the Server Zone Crashed issue. Good to know that I am not the only one Opened a ticket with BB already.
dopedupdolphin
28.06.23, 06:25
still unable to login, put a support ticket in this morning
Hello BB, I know maintenance can be unpredictable but with the 3 worlds mostly European based you've pretty much taken 24 hrs from the 48 extra you gave so maybe have the event end Thursday morning now.
to add insult to injury I also lost daily login rewards :(
ofc the event have 34m left now and I don't expect to complete in time... the should have extended it since it took so long.
dopedupdolphin
28.06.23, 09:14
still unable to get on, so thats about 2.5k footballs ive lost from explorers. thanks so much BB. bet theres no compensation for your incompetence
sparkies2013
02.07.23, 17:36
What happened to the event splash screen?
Max_turtle
02.07.23, 18:44
please let us know what you've worked on - it is ok to say - changes in hardware, database, ... we don't need specifics if it doesn't change the code of the game
BB_Trafffer
03.07.23, 13:11
What happened to the event splash screen?
Removal Phase started. You can check the dates in our Dev Diary.
please let us know what you've worked on - it is ok to say - changes in hardware, database, ... we don't need specifics if it doesn't change the code of the game
I don't know which update you are referring to, but both had the reason explained on the website. I also posted them in this thread.
Max_turtle
04.07.23, 10:51
Removal Phase started. You can check the dates in our Dev Diary.
I don't know which update you are referring to, but both had the reason explained on the website. I also posted them in this thread.
so - where is it posted - not finding news in this threat or here
https://forum.thesettlersonline.com/forums/300-Dev-Diaries
or there
https://forum.thesettlersonline.com/forums/176-News-amp-Announcements
or even there
https://forum.thesettlersonline.com/forums/301-Change-Logs
and the posting from the last maintenace is gone
BB_Trafffer
04.07.23, 13:17
so - where is it posted - not finding news in this threat or here
https://forum.thesettlersonline.com/forums/300-Dev-Diaries
or there
https://forum.thesettlersonline.com/forums/176-News-amp-Announcements
or even there
https://forum.thesettlersonline.com/forums/301-Change-Logs
and the posting from the last maintenace is gone
First of all, we do not publish a "feedback thread" unless it is a game update containing an official change log. If there are no changes to the game, we only inform about it on our website.
If you missed the news, you can always find it in our news archive here. (https://www.thesettlersonline.com/en/news-archive)
Since players have created this thread, I have answered the following question here (https://forum.thesettlersonline.com/threads/39293-Game-Update?p=372957&viewfull=1#post372957).
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