Game not loading "Connection to the server.."

[bankeris]

Sandycove server

https://ibb.co/XWwM2QD

tried F5, private broswer, different browser :)

[zygotes]

Mine sits on the splash screen for a while, then I get the "Server is going to be shut down for maintanence" message.
http://zygot.es/tso/maintenance_oct23.png

[WildWizard]

Same here, server shutdown for Maintenace.

Nothing like an event start followed up by an outage the same day.

[World_of_Pain]

Northisle working ok, Sandycove locked out

[BB_Trafffer]

Thank you for your reports regarding Sandycove. I have forwarded them to our development team. I will keep you updated.

[JoD2]

I am going crazy ...........

[KingFrusty]

wauv - very impressive, they can hit maintenance buttons everytime there is an event......

[theemutsje]

also after long waiting....Server is going to be shut down for maintanence.... Why ? Always whe an event starts

[wintertime]

I think I am happy that I put my cemeteries to sleep right after I build them, this is after all not the first unscheduled “maintenance” after an event start. :eek:

[tastino]

https://prnt.sc/HSUb3BLSsxD0

[WilliamMore]

so, only sandycove ?
wasn't that running on that refurbished amiga server ?

[RockyX]

Same issue with Sandycove. Screen stuck on loader. Plenty of reports but didn't want to be left out.

[theemutsje]

dont worry.. They know... They dont care... as always

[bankeris]

so, only sandycove ?
wasn't that running on that refurbished amiga server ?

Pal do we get some refunds? if running cementary not buffed?

[BB_Trafffer]

We are going to reboot the servers to fix this problem. This should take between 5 and 15 minutes from now.

[Siobhan76]

Thanks for the update, Trafffer :-)

[TheTristan]

that we have to see to believe it

[pipi_pila]

Have you tried turning it off and on again :) https://www.itro.com.au/wp-content/uploads/2020/06/Have-you-tried-turning-it-off-and-on-again.jpg

[Raider_]

Same here - most (all) of our guild cant get in-game

[TheTristan]

well 15 minutes are long passed... nothing yet.... way to go dudes

[DorotheusII]

Still can not get in.

[Cillet]

still unable to get in. tried 3 different browsers

[bankeris]

We are going to reboot the servers to fix this problem. This should take between 5 and 15 minutes from now.

still not loading.

[Siobhan76]

Do we need to clear cache and all that sort of stuff, or just wait for BB to reboot the servers? And then refresh/login?

[BB_Trafffer]

Do we need to clear cache and all that sort of stuff, or just wait for BB to reboot the servers? And then refresh/login?

I will update this thread when the potential fix is ready to be tested (so that you can try to log in).

[JoD2]

it works again

[SSSecretSquirrel]

well there went 300+ pumps..

[unforgivenu]

here is not working

[JoD2]

chat doesnt work

[bankeris]

IT LOADED for me

[JoD2]

IT LOADED for me

chat , too?

[wintertime]

event music is working now on adventure island, didn't do that before shutdown:)

[BB_Trafffer]

We are still working on this issue. I will update this thread once everything is fixed.

[unforgivenu]

workaround for me to get to the game...i deleted the entire history on chrome and after that worked to log in the game

[Jim_B]

It seems the hamsters have been fed, the wheels are turning again

[BB_Trafffer]

Hello again.

Everything should be working properly now. If there are still any problems, please let me know in this thread and try to describe them with as much detail as possible.

[LordHORROR]

still getting an error:
https://drive.google.com/file/d/1vQby-21r0Gno8nsdYf-lak-S6CX9Gs6q/view?usp=sharing

[BB_Trafffer]

still getting an error:
https://drive.google.com/file/d/1vQby-21r0Gno8nsdYf-lak-S6CX9Gs6q/view?usp=sharing

Please try now.

[LordHORROR]

works now, thanks

[Joe1983]

I still have no chat. Is it working for others? Sandycove

[Gagoca]

Game is not loading again... Is it only me?

[Gagoca]

Game is not loading again... Is it only me?

Ok. I'm in finally. :)

[knappen]

Same here:
https://ibb.co/XWwM2QD
with client.