Starfall - Residue Processing

[Danus1986]

Hi, I'm currently busy with the new Starfall quest, I am at the part "Residue Processing" where I need to craft a Basic Compendium of Starfall Phenomenon Discoveries, but this costs 850 Star Shards, yet I only have 849 in my storage...how do I get more Star Shards? Is this intentional or a bug?

https://i.imgur.com/8x9YDv5.png

[Gazzan1]

I have the same problem but i am two short.

[hurricane60]

I am also one Star Shard short of 850.

[BB_Trafffer]

Hello.

This is a known issue, forwarded to our Dev Team.

[Mika29]

I have the same problem with 849 Shards,cannot do anything for the Quest.

[zakis1]

M2 same problem. Reported issue, opened ticket 3 days ago, they asked me questions about this problem but my impression they don't understand what I am talking about.

[zakis1]

Due to repairs they could send few star shards as a gift, that would let go ahead with the quest. Or starshards could be made tradable, or at least, like guild quests, could be finished using few gems.

[Mephist]

Joining the party with -1 one Shard.

Key words: Missing star shard/shards (for people searching about this. I did no find the thread initially)

[Red-hair]

Hi any update on this issue? I registered the problem over a week ago, but after being told to be patient my ticket was closed and still no resolution. I would love to be able to participate in this.

[andi13]

Hi any update on this issue? I registered the problem over a week ago, but after being told to be patient my ticket was closed and still no resolution. I would love to be able to participate in this.

re-open your ticket and keep re-opening it until it has been fixed

[BB_Trafffer]

Hi any update on this issue? I registered the problem over a week ago, but after being told to be patient my ticket was closed and still no resolution. I would love to be able to participate in this.

The support team is not in a position to fix this problem - it has to be done by the development team. This will be done with a game update, and the fix will be visible in the change log. Currently, I do not know the date when this will happen.

[Red-hair]

thank you for letting us know Trafffer

[Danus1986]

Thanks for letting us know.
Though still really disappointing we're basically locked out for now.

[Mephist]

So, what about this issue? I kinda feel ignored. Is there any plan to unstuck people so they can continue the Starfall experience?

[bankeris]

same problem, missing 2 stars.. have 848 :/

[Red-hair]

I was hoping that the update would have resolved our problem but it has not. I have relogged the issue. Can you please give us some idea about a timeframe for this?
Many thanks

[FayeStar]

I have the same problem with 849 Shards,cannot do anything for the Quest.

[Gazzan1]

2nd update and still unable to complete 'residue processing'

[Danus1986]

Yep I'd hoped for an update as well, but nothing unfortunately...

[BillyGoatGruff]

still broken

[Danus1986]

Just read the changelog:
Quests: The Starfall quest "Safekeeping" goal has been lowered to 145 star shards, leaving enough resource to complete the follow-up quest "Residue processing"

Sucks that we're already on it haha.

[bankeris]

same issue 849, and yes DANUS1986 100% right, we stuck on this quest, and we have requirement 850 items.

[BillyGoatGruff]

still broken

despite a promise it wld be fixed by the game update, it's still broken

[Red-hair]

Feeling a bit invisible and a bit annoyed. Surely there is a way around the issue for current players if a direct fix is not possible at the moment:

Can you send us out a few shards in mail - send them to everyone as part of the Easter bundle?
Can you lower the number of shards required for the quest rather than fixing the collection bug? That should be easier shouldn't it?

Is it possible that someone at least provides us with some information and a timeline?
thank you

[Gazzan1]

Another update and this problem is still unresolved, begining to feel a trifle annoyed.

[bankeris]

I had hopes... and seems still stuck on 849 pieces..

[First_Lord]

lol

guys, 6m-1y to never on bugfixes.

its not your first day here.

[Danus1986]

Back from a 4 week holiday, and what a surprise, still bugged.

[Qualan]

lol

guys, 6m-1y to never on bugfixes.

its not your first day here.

So very true.

Alas most seem to follow the route described here by some slightly smarter person:

::B::Insanity - doing the same thing over and over again and expecting different results. Albert Einstein.::B::

[Danus1986]

Latest bugfix round did not fix anything at all, quest is still broken, still on 849 / 850 shards since February.
Come on BB, how hard is it to fix this really, just mail everyone 5-10 shards and be done with this!

[Danus1986]

Just a kick so it's on top again, though I doubt anyone from BB is even reading the forums. It's been 6 months already, pff.

[bankeris]

Hello.

This is a known issue, forwarded to our Dev Team.

247 days passed since "This is known issue",
247 days passed since community got any update on this issue
247 days people are ignored even via support tickets about this.

[Cheetah2_777]

247 days passed since "This is known issue",
247 days passed since community got any update on this issue
247 days people are ignored even via support tickets about this.

:D

[Danus1986]

Well, opened a support ticket and got my missing starshard in the mail today, time to get on with it :D