View Full Version : A First Hello and a Glimpse Ahead
BB_Cip_Mirade
30.04.25, 14:02
Greetings,
I'm Mirade, at least that's the name I use in my role here at CipSoft. I've been with the company for almost 18 years now, leading our community management team. So far, I've mainly taken care of the passionate Tibia community together with my colleagues Rejana and Liamas. I'm excited that we now also get the opportunity to take care of you, dear settlers. Your commitment to the game, your strong community spirit, and your loyalty are remarkable. I hope that together we'll establish a good and constructive exchange around the game you all love so dearly.
Many topics and questions you've raised will be covered in the FAQ we mentioned in the news article. So please bear with me if I don't provide answers to those just yet.
In my free time, I enjoy playing video games such as RPGs, reading, and researching topics related to human behaviour, social interactions, and exploration. I'm also particularly fascinated by miniature worlds. I haven't played The Settlers Online before, but I've spent quite some time with games like Anno 1404 and 1800, as well as various SimCity and Sims titles.
A quick note for those outside Germany: May 1st is a public holiday here, so I won't be posting in the forum tomorrow. I'll be back on Friday. :)
I'm looking forward to getting to know you!
Kind regards from Regensburg,
Mirade
--------------
Official Replies in this thread:
April 30: waiting for reply to tickets (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=375997&viewfull=1#post375997)
May 02: sending out explorers together, merging English servers, focus on GER and UK websites, support tickets (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=376022&viewfull=1#post376022)
May 05: constructive criticsm is welcome, communication focus, expectations, (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=376043&viewfull=1#post376043)
May 06: FAQ, news in forum, suggestions (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=376057&viewfull=1#post376057), communication focus on German and English (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=376059&posted=1#post376059)
May 09: link collection, lifetime forum bans (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=376072&viewfull=1#post376072)
May 13: no promises (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=376084&viewfull=1#post376084)
May 14: guild festival, news change (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=376098&viewfull=1#post376098)
May 28: summer event on June 9 (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=376156&viewfull=1#post376156), test server, dev diary (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=376158&viewfull=1#post376158)
May 30: test server (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=376168&viewfull=1#post376168), changes (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=376170&viewfull=1#post376170)
come play settlers online so you understand they game more and make it easier to see what people need
BB_Cip_Mirade
30.04.25, 14:22
Will do, but I hope you'll help us out as well with your knowledge and expertise. Nothing beats the hive mind. ;)
Mirade hi, will the support team be active again now? I have had no help whatsoever trying to log into my jazzguy account.
needtoplay
30.04.25, 15:33
I have been playing the game from when it first started and over that time some smaller islands have been added simply because we were quickly running out of room to keep being interested to keep playing, I am at the stage as there a very lot of other players where we have simply run out of space on our islands so therefore one of your first major jobs is to increase more space for buildings.
Another major problem is with sending out our Explorers so that they bring back rewards and so on. We need to be able the select several Explorers at the same time simply because I have close on 200 Explorers and it takes quite a bit to send them separately, for what it is worth we can select several generals etc to send out when doing a Adventure.
When our Explorers return I do appreciate that we have collect their items one Explorer at a time, which you can imagine takes just as long as when we send them out so I would not expect any change in that procedure.
Sorry if I have said quite a lot and I do realise it will take quite some time.
welcome Mirade looking forward to a faq post : )
Welcome to TSO BB_Cip_Mirade
SirAndrew80
30.04.25, 15:52
Hello and welcome aboard.
Features needed:
1. have an option to select multiple explorers to send out
2. New levels
3. Bigger island
Thank you
BB_Cip_Mirade
30.04.25, 15:59
Thank you for the welcome!
Mirade hi, will the support team be active again now? I have had no help whatsoever trying to log into my jazzguy account.
We're still in the process of taking over customer support. We'll do our best to be able to assist you as soon as possible. Sorry for keeping you waiting, and thank you for your patience.
Sorry if I have said quite a lot and I do realise it will take quite some time.
No need to apologise. I appreciate the time you took to share your wishes. :)
--
Signing off for today. I wish you all a nice evening and a good start into May! I'll be back on Friday. Stay safe and have fun settling! :)
I agree with needtoplay. Can you consider add the ability to send a number of explorers at the same time please?
Great to see The Settlers Online continue with CipSoft.
Welcome and looking forward to have loads more Fun :)
Welcome to Settler's world Mirade
Looking forward to hearing what's in store going forward. A word of advice though, try listening to the majority of your player base rather than an extreme few or you'll end up going the route of Ubisoft's latest games really fast.
yes same for me ,I would love to be able to send out my explores on block so to speak.
A warm welcome to Settlers Mirade. I don't play many games but of all the games I have ever played Settlers has the best community spirit.
On that note please nudge the right person to help Jazzguy get back his account because he is a lovely player.
Also as said previously please please find the time to actually play this game it will make so many things players say a lot clearer.
I'm just glad to be here although I do come and go, and its great to find my island still standing each time I come back.
Fingers crossed for the future, just don't break them!
Graciethecat
30.04.25, 21:24
Welcome Mirade. Thank you for providing the update.
In my opinion, players just want to know we are heard and are not forgotten. The communication lines have been down for months leaving the players to feel we have been forgotten, not appreciated and/or taken for granted. We are an understanding community when we know what is going on.
Has merging English speaking forums been considered? For example the European English/US servers? It would be easier for the US players to not have to switch from the ".net" server forum to the ".com" server forum for the updates and feedback. Things will be missed and the US players will feel even more forgotten. As someone who reads/posts on both sets of forums, the content is very similar with both forums mostly inactive for months. Having one source of truth for both communities will not leave the US players, or any other group of English speaking players not on the .com forums, feeling like they have been forgotten.
I am looking forward to future updates.
I play Anno 1800 as well but love the settlers as it is more relaxed <3 Enjoy your holiday tomorrow !!!!
Agree with SirAndrew80 suggestions plus maybe even the option to find another island and grow it.
Max_turtle
01.05.25, 05:14
Welcome :D
i think there are a few things we would like see improvement
1st: better communication - we got hold at arms length with the words - the team is working on it - not very satisfying. Maybe CipSoft can provide a development roadmap.
2nd: We had promissed to us a way to set out explorers in bulk - longtime players have accumulated over 200 explorers. you can understand when people leave the game if senting onle one out takes 4 clicks. i need around 12 minutes to sent out explorers. (for the developers @CipSoft: bulksent can save you millions of little timers that have to run of each if you do 1 timer for each searchtime and bundel all the explorers with the same runtime in a list ;))
3nd: For those how are saying to little space. We have alot of big buildings (2x3, 2x2, 3x3) that have to be build and taking space up on the island to boost there cooldown speed, increase production. if there is an option to have them working like the epic woodyard/farmyard/forge by having 1 building and adding blueprints to it, that would free up alot of space (e.g. Concert halls, Oli mills, Oil refineries, Spring parks, Footy pitches, labratories, Scouting posts, Observatories, Snack stands, Easter egg trees, Christmas gift trees, Smokehouse, Weather controll station, Advanced bookbinder) i covert most of them.
edit: a way to stack buffs / apply a couple of buffs a time - having a full island buffing takes a while and that would make life easier.
greetings
Hi, what is needed the most is:
- Sent Explorers in bulk, but with different templates, so you can create multiple groups.
- Templates for sending out generals to adventures. There is little fun in constantly have to manually assign troops for often played adventures.
- New levels, regular levels and for the colony system aswel, so there is more to do on different fronts for the "end of content" players.
- More islands, preferably winter themed, so we can place our winter themed buildings there. (An ice palace in a desert is funny, but it makes little sense)
- Buffing templates for home island. There is little fun to manually put single buffs on 100s of buildings.
In short, new stuff for end of content players, and reduce the clickfest.
Hi Mirade,
I have bought gems and not received these gems i have sent 2 emails over the last week still no reply, i would really love this matter to be resolved.
my debprouten70@gmail.com can someone please for the love of god help.
Hi Mirade,
I have bought gems and not received these gems i have sent 2 emails over the last week still no reply, i would really love this matter to be resolved.
my debprouten70@gmail.com can someone please for the love of god help.
Contact support, that's most likely what they'll tell you to do, you will have transactions of the bought gems on your card so just go back & forth with support until it's sorted
I have been playing the game from when it first started and over that time some smaller islands have been added simply because we were quickly running out of room to keep being interested to keep playing, I am at the stage as there a very lot of other players where we have simply run out of space on our islands so therefore one of your first major jobs is to increase more space for buildings.
Another major problem is with sending out our Explorers so that they bring back rewards and so on. We need to be able the select several Explorers at the same time simply because I have close on 200 Explorers and it takes quite a bit to send them separately, for what it is worth we can select several generals etc to send out when doing a Adventure.
When our Explorers return I do appreciate that we have collect their items one Explorer at a time, which you can imagine takes just as long as when we send them out so I would not expect any change in that procedure.
Sorry if I have said quite a lot and I do realise it will take quite some time.
Yes, please make it possible to send several explorers at the same time
We are really hoping that you will take over the game, and we will see some improvement on the gameplay, as well as finally see an end to the outages on every other weekend, as well as outages on the last weekend of every event. As needtoplay has mentioned, sending explorers en masse is a feature that everyone is waiting for, for a really long time, as this was promised to the community, since before the decommission of Flash. My suggestion is : Play with the Client that is available, an import some features to Unity. This will help players migrate to the browser version easier. Oh! and do enhance the graphics, the interface feels like I'm 1995!
Thank you.
First_Lord
01.05.25, 17:42
Blackheat, they cannot use client, its licensed product, if they officially allow it unlicensed, might put their company down.
Client is in essence piracy now, just coz BB structure and changes not done to DB, it still can connects to it, and someone was adding features to it on its own. But official use is not allowed.
Client was here only coz BB/UBI morons didnt prepare for flash end, till austrians ported code to Unity, and did cost them 100s Ks euros each month over normal budget (payroll, server infrastructure, ...).
McPhisto_NL
01.05.25, 21:48
Welcom Mirade,
Very sad to hear we have to look at another site if we want to be informed about any news. I can understand why you stop posting in the Dutch forum though, beter for your oversight.
News messages have already been in English for a longer period, what is the trouble posting that on the (Dutch) sites?
Hope you will be able to fix things like PVP which have not working good for a long time.
Best of luck!
i have contacted support 1st on the 24th of April, and again Monday the 28th k think still no word.
Still waiting.
Question: There are still 7 days left until Easter 2025. How long should I wait until the time runs out and it becomes useless because I can't use it?
1. 2025.04.17
szuszupaks
Case Reference # 23386601
Date Created 17/04/2025 @ 09:55
Platform Browser Games
Game The Settlers Online
Category Information and Troubleshooting
Hello
I reported this problem about 4 times and they always replied that they're closing it now, which is a bit morbid.
1 ticket: 23386601
Ubisoft Support Ticket: 23445995
Ubisoft Support Ticket: 23466538
Ubisoft Support Ticket: 23479491
Ubisoft Support Ticket: 23479494
I bought a game before the event. During the event I can't use the middle package, neither the game nor the eggs. I wrote on 2025.04.17,
Welcome to The Settlers Online Mirade. The key to success for any game is the communication between Devs and players. From what I have seen in this game is that there is a huge communication gap between Devs and players. The Devs never engaged the players to find out what the players wanted. I hope the new team will be forthcoming and engage players regularly.
Replies to bugs and tickets need to get prioritised.
BB_Cip_Mirade
02.05.25, 09:36
Greetings,
thank you for your messages and your good wishes! :D
I agree with needtoplay. Can you consider add the ability to send a number of explorers at the same time please?
We've already heard and read quite a lot about this one and a few others as well. Right now our focus is the whole transition and migration and this will take quite some time. More on the topic of future development will be said in our FAQ.
Has merging English speaking forums been considered? For example the European English/US servers? It would be easier for the US players to not have to switch from the ".net" server forum to the ".com" server forum for the updates and feedback. Things will be missed and the US players will feel even more forgotten. As someone who reads/posts on both sets of forums, the content is very similar with both forums mostly inactive for months. Having one source of truth for both communities will not leave the US players, or any other group of English speaking players not on the .com forums, feeling like they have been forgotten.
We completely understand, and it really is a bummer. We genuinely wish this was something simple we could resolve right away. Unfortunately, it is quite challenging from a technical point of view, and there is still some groundwork to cover before we can begin to consider and evaluate the options we have.
Very sad to hear we have to look at another site if we want to be informed about any news. I can understand why you stop posting in the Dutch forum though, beter for your oversight.
News messages have already been in English for a longer period, what is the trouble posting that on the (Dutch) sites?
The current setup and tools make the publishing process quite complex and time-consuming. For practical and efficiency reasons, we need to focus our communication efforts to keep them manageable, which means cutting back in some areas. I know this is not ideal, and I'm sorry that you have to check the German or English site now to stay up to date.
Concerning support tickets that haven't been answered yet:
Our customer support team will be taking care of tickets in the future. We understand your frustration about the long response times. That is also not what we aim for. The handover of support responsibilities is still ongoing, but we're actively working on the process so that one of my colleagues can hopefully assist you soon.
I agree there is a logistics problem with specialists, explorers specifically.
There are a few approaches worth considering.
The one mentioned above is to be able to group explorers and send multiples at one time. This is similar to sending armies on an adventure. Just hard to scroll and identify which to send.
Another ides is to create the ability to stack explorers.
In both of those it is equivalent to assigning recruits to a general and the general manages all subordinates.
Those are all good and they can work.
I would like to submit an alternate approach. Once you have selected the explorer and the mission you get the commit screen. A green checkmark to send and a yellow circle arrow to return to previous step.
My idea is to add a check box. If the box is checked when the explorer returns, that explorer goes out immediately and repeats the same search. Unchecking the box just cancels the auto repeat and the explorer stays home on return.
We the players want problems fixed and not have "new content" be the priority.
I would love to see each category of adventures, for example, 1 player, 2 player, etc. gain new maps once in a while, but with just standard combat, not quests and puzzles.
My 2 cents.
McPhisto_NL
02.05.25, 12:50
Hi Mirade, thanks for answering so quickly. Good luck with figuring things out!
BB_Cip_Mirade
02.05.25, 14:59
Thank you for your good wishes and the feedback! :)
Wishing all of you a great weekend ahead. Stay safe and happy settling! :cool:
Max_turtle
02.05.25, 15:20
yeah army sending is tricky - gens are sorted random each time
There is a very real disparity in the difficulty levels for the Weekly Challenges.
Specifically, the Epidemic weekly challenge:
Requires 3 Ali Baba and the Treasure of Wisdom
Each Treasure of Wisdom, on average, requires completion of 2 Ali Baba and the Third Thief (or 4 Ali Baba and the Second Thief).
Each Third Thief, on average, requires completion of 6 Ali Baba, The Young Wood Cutter.
So, to complete this weekly quest, one has to complete:
3 Ali Baba and the Treasure of Wisdom
6 Ali Baba and the Third Thief
36 Ali Baba, The Young Wood Cutter
This is 15 times more adventure completions than any of the other 3 Weekly Challenges.
Cheetah2_777
03.05.25, 18:23
We old time players (11+ years in the game) have been here since ages and have seen many community managers come and fail and go because they just typed hello settlers in game and that was it. tickets and issues are not addressed and are regarded as nuisance.
So I guess welcome. And good luck.
Many suggestions on how to improve game game have been made over the years all have been ignored.
for example:
There have been x building spots on island since introduction of game in 2011;
Since then every event has brought some new buildings;
There is no place to put those. I have like 5 stupid eater egg basket buildings in starmenu, why care about another event that gives 1 more?
So why should we care about some new building that just goes to star menu?
Many issues have been addressed over and over and just before take over all old forum posts have conveniently been deleted by blue byte....
nobody cared why should we expect things to change now?
So yeah.
Do not expect too much input on player base on feedback on how to improve game we have been beaten into silence by previous community managers...
Players feedback is generally punished by chat ban....
I am expecting a chat ban or deletion of my comment here as per previous experience because any slightly negative feedback is not appreciated.....
so
jay! welcome new community manager I hope you make tons of money tso is the best!
https://i.imgur.com/BXRKiFu.png
Well...it's last day of Easter event. I was hoping to play as much as I could to get eggs but seems that server decided to fail on me right now.
I have to work during week and sleep early for another hard day...till I get on weekends and have fun but sucks alot cannot play it.
I have 1 year playing this game and this happened frequently during this time.
I'm at Lvl 64 and it's very impressive see ppl achieve the max level. The grind and sense of progression is ok to me, something to keep me busy in a long term gaming considering I'm on it as free to play player. Not really sure I'd pay a sub to keep going.
All the different generals, explorers, specialists are very appealing to gamer's collector traits.
However, what holds me on it is become able to help my guild mates grow as well. The community is awesome!
So, keep up old players happy, find a way to become more interesting experience and retain newcomers.
Be my best lifetime experience and maybe if my real life struggles allows, I can spend some coins on this game.
AndyGadget
04.05.25, 09:31
Welcome, and thank you for starting the conversation.
As you can see people are impatient and think that simply having a forum thread means they can complain and demand.
Take your time and join in the game - some of us have been playing for years.
Learn the settlers way - with patience comes great rewards - experience a year in the life of the settlers to see how events and features are managed.
As a long time player (who hasn't really played much for a year or so) I am glad to see things moving.
I quite like the way the game Satisfactory deals with feedback/suggestions/bug reports, they have a dedicated "questions.satisfactorygame.com" website which works a bit like reddit with upvoting and comments which really helps with keeping things organised, it works a lot better than forums/messageboards which are a bit old fashioned at this point. I think something like this would be a good priority to help keep things organised from the start.
Other than that, what is going to be the approach towards third party game clients? The authors have been against adding anything like cheats, but they have managed to implement some stuff that bluebyte had promised for the official client but never got round to (sending bulk explorers).
Hi Mirade,
First, welcome.
I saw that main communication will be in German and English now.
For others players who play in others regions, do you think it will be possible de transfert our user to German or European server ?
Thanks for your answer in advance.
Regards,
Bacterie
evilgreenie
04.05.25, 21:51
My suggestion is : Play with the Client that is available, an import some features to Unity. This will help players migrate to the browser version easier.
I'd like to echo BlackHeat. At least take a look at the modified Client. Yes I know it's borderline piracy, but it has implemented loads of additional features that the player base has been asking for... Mass explorer send with templates; Managing generals for adventurers (loading/moving/attacking); managing buffs and production chains, even simple stuff like finding buildings. All done by a handful of developers poking around in the API.
This is why we don't understand when UbiSoft say a feature like mass explorer send is "in development" or "too difficult". Someone has already done it!
Warmfuzzyfeeling
04.05.25, 22:00
Hi Mirade, welcome to you and the team!
I'm glad that TSO has a future, I feel there is a lot of potential and I'm excited to see what happens.
You may start to feel that you've inherited some problems in customer relations. I think a lot of players got used to things being overpromised and underdelivered since the transition to Unity. These issues can mostly be avoided by managing expectations—do that, and you'll be fine! Communication and transparency are key. So far, it looks to me like you're off to a great start :)
As Blackheat mentioned, some players have continued to use the now-unofficial client (which BB gave us when Flash ended), because it has been further developed to contain features which were promised by BB but not delivered. If you understand why the client is appealing you will know what the game needs to keep players engaged.
Alain_Le_Premier
05.05.25, 09:54
La reprise en main du jeu est en soi une bonne nouvelle...et signe d'espoir...
Cependant, une fois de plus, la communauté Francophone est lésée... Pas d'accès à un forum en français, ni de support, ni de BB.
Pour pouvoir écrire sur le forum, j'ai été obligé de créer un compte sur le serveur Anglais...avc lequel je ne jouerait pas, j'ai déjà assez de boulot avecun compte.
Nous craignons donc de ne pouvoir bénéficier comme les anglophones et germanophone, du même support à partir de nos serveurs...
J'espère que cet aspect sera pris en compte dans un futur proche et que les francophone ne soient plus considérés comme des joueurs de seconde zone.
The takeover of the game is in itself good news... and a sign of hope... However, once again, the Francophone community is being neglected. No access to a French forum, no support, no BB. To be able to post on the forum, I had to create an account on the English server... with which I will not play, as I already have enough work managing one account. We therefore fear that we will not be able to benefit from the same support as Anglophone and Germanophone players from our servers. I hope this aspect will be taken into account in the near future and that Francophones will no longer be considered as second-class players.
BB_Cip_Mirade
05.05.25, 13:06
Greetings,
Thank you for your comments and good wishes. I hope you all had a nice weekend! :)
We old time players (11+ years in the game) have been here since ages and have seen many community managers come and fail and go because they just typed hello settlers in game and that was it. tickets and issues are not addressed and are regarded as nuisance. (...) Many suggestions on how to improve game game have been made over the years all have been ignored. (..) Do not expect too much input on player base on feedback on how to improve game we have been beaten into silence
There is nothing wrong with a bit of scepticism, and I imagine you have your reasons. We see constructive criticism and different opinions as healthy and valuable. We believe that balanced and sustainable solutions depend on developers and players alike being open to diverse perspectives. The vast knowledge and experience of long-time players are of great help here. We're grateful to those who share their feedback with us, and that includes constructive criticsm, of course. Perhaps, over time, your view of things might change. :)
I saw that main communication will be in German and English now. For others players who play in others regions, do you think it will be possible de transfert our user to German or European server ?
There is still quite some groundwork to cover before we can start to analyse the options we have and look for feasible ways and means to improve the situation for those players.
You may start to feel that you've inherited some problems in customer relations. I think a lot of players got used to things being overpromised and underdelivered since the transition to Unity. These issues can mostly be avoided by managing expectations—do that
The FAQ will provide some information on our rough plans and what lies ahead of us in the coming months. And you are absolutely right, it's important to manage expectations. There are many topics for which we cannot provide definite answers and concrete details yet. We haven't had enough time yet to thoroughly analyse and dive into each topic. This is important, though, to be able to make informed decisions. That means we'll take the time to observe, learn and understand things first before we consider the next steps and decide how to proceed. Our top priority at the moment is handling the technical and organisational transition, which is already a major effort on its own.
However, once again, the Francophone community is being neglected. No access to a French forum, no support, no BB. To be able to post on the forum, I had to create an account on the English server... with which I will not play, as I already have enough work managing one account. We therefore fear that we will not be able to benefit from the same support as Anglophone and Germanophone players from our servers. I hope this aspect will be taken into account in the near future and that Francophones will no longer be considered as second-class players.
We understand that this change has disappointed some of you. We chose German and English because these two languages cover the largest part of the community, and English is also widely understood by many who don't speak it as their first language. This decision wasn't made because we consider anyone less important. For practical and efficiency reasons, we need to focus our communication efforts to keep them manageable and streamlined, which means cutting back in some areas. I appreciate that you took the time to post here and share your thoughts and concerns. Thank you!
The takeover of the game is in itself good news... and a sign of hope... However, once again, the Francophone community is being neglected. No access to a French forum, no support, no BB. To be able to post on the forum, I had to create an account on the English server... with which I will not play, as I already have enough work managing one account. We therefore fear that we will not be able to benefit from the same support as Anglophone and Germanophone players from our servers. I hope this aspect will be taken into account in the near future and that Francophones will no longer be considered as second-class players.
Google translate is your friend. The quick fix would be to link the french server login to the english forum or give everyone access to both english and german forums through 1 account
The BB support issue has been a log standing gripe- to be honest- even before the flash issues, the single biggest issue players had was the (lack of) support from Bb and the automatic ticket closure without solving the issues - If the new support structure can fix that, it iwll go a long way in reestablishing trust - Now people muddle through with games/quests being stuck and not fixed (disappearing generals, ghost ships that ghosted away- subquests not showing up and never be fixed etc etc)
Maybe a suggestion of lessening the llanguage impact is to have a few sub forums in different languages, to make it easier for the players of similar languages to communicate with each other without fear of being banned etc - (so not only server sections but general other language sections, i think there is fairly big spanish speaking population across multiple servers, same for french speakers and there has always been a fairly big polish contingent as well - some data analysis would identify 1 or 2 others as well )
Welcome to settlers Mirade...I am based on the Ares server and have had to create new account in order to post on this forum. You should note ehat there are no comments from any Zeus or Ares players which is basically your North American player base. Think we all welcome a fresh new look at the game and are looking forward your FAQ update. We would all like to see to new challenges and adventures, more land and enhancments like sending explorers on mass. There are few issues unique, I think to Ares that need attention. Our General Chat disappeared months ago...we have to use Help chat for general conversations . As well our Guild Market vote has not worked since the Guild event...months back...both have been reported but nothing done about them....thanks for listening
I will welcome Cipsoft in game only after i see changes in game for the good of the gameplay.
My big question after i read about your company in wikipedia and your other game tibia and the many thousand bans there, is if you plan to make the "client" as illigal software and ban the accounts use it.
If you don't know the history of the client, they use it from BB when the flash player stops, and until find a new solution to play the game. But because the "new solution" have too many bugs and make the game allmost unplayable many players still use it until now. And of course and for some other reasons, because some players add in client "extra feautures" like automatic send explorers, templetes for buffs the island, even to make templetes to do adventures allmost automatic.
If you plan to make it illigal, what you plan to offer to player community to make the game playable again?
I play also in Greek Server and there when the BB "offer us" the new solution to play the game (with out the client) many players lost generals when send them to adventures and the support never give them back
Also as another players said, i hope my reply in the forum don't ban me again (is not the first time :p)
Graciethecat
06.05.25, 01:08
We completely understand, and it really is a bummer. We genuinely wish this was something simple we could resolve right away. Unfortunately, it is quite challenging from a technical point of view, and there is still some groundwork to cover before we can begin to consider and evaluate the options we have.
.
In the meantime while waiting for the forums to be situated, can announcements in the newsfeed be included in a forum post so the US players can see the announcements also? The 350 eggs (thank you for that) announcement is on on the EE newsfeed but not the US newsfeed.
This can be a locked thread used for posting new announcement only so they don't get lost in responses. By placing announcements in the forums, other English speakers can see the announcements by selecting "new post" for the day allowing everyone to the see the announcements first hand.
theemutsje
06.05.25, 08:36
Hope you all will do better then your predecessors. In general (but you probably know this) the communication was closely to not existing.. And really the last year was terrrible... And as an example.. I asked for support on 8-3-2025..no reaction.. still in progress.. And yes that was 2 months ago!
Shadowvzs87
06.05.25, 08:56
Greetings,
I'm Mirade, at least that's the name I use in my role here at CipSoft. I've been with the company for almost 18 years now, leading our community management team. So far, I've mainly taken care of the passionate Tibia community together with my colleagues Rejana and Liamas. I'm excited that we now also get the opportunity to take care of you, dear settlers. Your commitment to the game, your strong community spirit, and your loyalty are remarkable. I hope that together we'll establish a good and constructive exchange around the game you all love so dearly.
Many topics and questions you've raised will be covered in the FAQ we mentioned in the news article. So please bear with me if I don't provide answers to those just yet.
In my free time, I enjoy playing video games such as RPGs, reading, and researching topics related to human behaviour, social interactions, and exploration. I'm also particularly fascinated by miniature worlds. I haven't played The Settlers Online before, but I've spent quite some time with games like Anno 1404 and 1800, as well as various SimCity and Sims titles.
A quick note for those outside Germany: May 1st is a public holiday here, so I won't be posting in the forum tomorrow. I'll be back on Friday. :)
I'm looking forward to getting to know you!
Kind regards from Regensburg,
Mirade
Welcome Mirade, if we have suggestions, then what is the best place to share with you/Cipsoft?
BB_Cip_Mirade
06.05.25, 09:00
Greetings!
Thank you for your comments. :D
Other than that, what is going to be the approach towards third party game clients?
I forgot to mention yesterday: I've added this question to the upcoming FAQs.
In the meantime while waiting for the forums to be situated, can announcements in the newsfeed be included in a forum post so the US players can see the announcements also?
I see. Might it work for them to open the UK website in another browser tab to follow the news? Our goal is to establish a single, central and reliable place for news to keep communication clear and manageable. Reposting news in the forum feels a bit cumbersome and makes the flow of information less streamlined. We're open to continue this for now if it adds value, but in the long run we hope to establish a structure that is clear and easy to navigate. :)
if we have suggestions, then what is the best place to share with you/Cipsoft?
For now, I'd say share them the way you are used to. Ideally in Game Suggestions. :)
Alain_Le_Premier
06.05.25, 09:35
Google est en efet parfois notre ami :-)
Cependant nous jouons sur le serveur français, donc le forum est lié à notre serveur... comptez vous publiez et doner du contenu sur le forum français ( même en anglais)? Dans le cas contraire, google ne nous sera d'aucune aide... Pour pouvoir échanger avec vous, j'ai du créer un profil sur le serveur anglais, profil que je n'utiliserais pas, j'ai bien assez avec mon profil d'origine. Pareil pour le support, sera t'il centralisé? Je n'ai pas trop de soucis pour traduire, ce qui m'inquiète est d'avoir accèsà ces informations, échanges, aides....
Premier point positif, vous avez répondu très rapidement à ma 1ere question, ça ça fait bizarre :-) :-)
BB_Cip_Mirade
06.05.25, 11:26
Cependant nous jouons sur le serveur français, donc le forum est lié à notre serveur... comptez vous publiez et doner du contenu sur le forum français ( même en anglais)? Dans le cas contraire, google ne nous sera d'aucune aide... Pour pouvoir échanger avec vous, j'ai du créer un profil sur le serveur anglais, profil que je n'utiliserais pas, j'ai bien assez avec mon profil d'origine. Pareil pour le support, sera t'il centralisé? Je n'ai pas trop de soucis pour traduire, ce qui m'inquiète est d'avoir accèsà ces informations, échanges, aides....
Premier point positif, vous avez répondu très rapidement à ma 1ere question, ça ça fait bizarre :-) :-)
We only use the German and UK-English websites/forums to provide information and replies. As mentioned, we'll look for long-term improvements to offer one central place of exchange that can be accessed by all players. This will take quite some time, though, and nothing concrete has been decided yet since our current priority is the whole transition and migration. We don't have any plans at the moment to communicate in other languages apart from German and English. I understand that this may be disappointing to hear. Thank you for reaching out to share your thoughts.
----
I've now added shortcuts to my replies in this thread to the start post (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=375988&viewfull=1#post375988) to make it easier to track my replies here. :)
Oh, and could u contemplate re-introducing the gem voucehrs as existsed in the first 2/3 years? There are always players that are more than willing to pay with gems for in game items and a voucher code gives them that ability (and also doesnt impact with the free gems from quests/levels that you can get in game, these will still be locked from transacting)
It was very popular in the day- i know i managed to get a fair few vouchercodes that way myself back then
Hi ! ive been a member since the beginning on Ares server and have left at one point because of Ubi actions, I am back for over a year now and noticed they have made it worse and worse on certain things such as event shop things and such. Id be more than willing to chat if u want just dont want to post everything here:) zGood Luck and I sincerely hope u guys fix a lot so its enjoyable again.
sjoerdbbbbnijn
07.05.25, 09:10
hello,
I can't get to the Dutch server Wilde Woud
since May 4. server zone crashed an error occurred in this zone please try again. I've been working since May 4th. had no problems with that at all. I have cleared the cache and downloaded Mozilla, nothing works
help me because I still have a lot of eggs that I want to spend
Kind regards, Sjow
Graciethecat
07.05.25, 19:49
In the meantime while waiting for the forums to be situated, can announcements in the newsfeed be included in a forum post so the US players can see the announcements also? The 350 eggs (thank you for that) announcement is on on the EE newsfeed but not the US newsfeed.
This can be a locked thread used for posting new announcement only so they don't get lost in responses. By placing announcements in the forums, other English speakers can see the announcements by selecting "new post" for the day allowing everyone to the see the announcements first hand.
I see. Might it work for them to open the UK website in another browser tab to follow the news? Our goal is to establish a single, central and reliable place for news to keep communication clear and manageable. Reposting news in the forum feels a bit cumbersome and makes the flow of information less streamlined. We're open to continue this for now if it adds value, but in the long run we hope to establish a structure that is clear and easy to navigate. :)
I know this forum does not have a moderator, however, is it possible to have an official thread similar to the one below for the English forum also? This thread is exactly what I referring to my post above. https://forum.diesiedleronline.de/threads/150942-CipSoft-News-und-wichtige-Informationen
Maybe you could consider lifting the lifetime forum bans on players who dared to complain about Ubisoft and the way the game was being run? Apparently complaining about them was offensive and lead to a lifetime ban! Complaining about new content when the game was barely playable was grounds for a ban. Complaining about the gem sales when the game was unplayable was grounds for a ban. Suggesting that they fix all the broken elements of the existing game before bringing in new content was grounds for a ban. Being upset about the killing of a game that we'd played for years was grounds for a ban. The complaint about the 4x increase in the cost of (fewer) gems was grounds for a ban.
All of the above was a lifetime forum ban; not just a week or a month ban but a lifetime ban!
BB_Cip_Mirade
09.05.25, 09:27
Greetings,
I know this forum does not have a moderator, however, is it possible to have an official thread similar to the one below for the English forum also? This thread is exactly what I referring to my post above. https://forum.diesiedleronline.de/threads/150942-CipSoft-News-und-wichtige-Informationen
I've created a thread (https://forum.thesettlersonline.com/threads/39767-Short-Cuts-to-CipSoft-Threads?p=376071#post376071) to collect links to our other threads. Hope that helps. :)
Maybe you could consider lifting the lifetime forum bans on players who dared to complain about Ubisoft and the way the game was being run?
I understand that such decisions may still stir emotions, even years later. However, we don't plan to re-evaluate forum bans issued in the past. These were made based on the context and background available at the time. Especially in the case of lifetime bans, we trust they were not handed out lightly and were made for good reasons back then.
Graciethecat
09.05.25, 11:14
Thank you, the thread is helpful.
so when can we expect bulk send of explorers
Welcome to TSO.
You have an uphill battle ahead of you. Many of us players have been ignored by the past administrators of this game.
One of the many pet peeves is that they never really answered questions and would spout the same platitude for different issues.
Another is that they would misinterpret our requests and questions. I fear that this may be happening all over.
As an example, see the following:
Quote Originally Posted by jrgk69 View Post
Maybe you could consider lifting the lifetime forum bans on players who dared to complain about Ubisoft and the way the game was being run?
I understand that such decisions may still stir emotions, even years later. However, we don't plan to re-evaluate forum bans issued in the past. These were made based on the context and background available at the time. Especially in the case of lifetime bans, we trust they were not handed out lightly and were made for good reasons back then.[/QUOTE]
I think you are missing jrgk69's point. Many of those bans were not issued for good reasons. Rather they were issued to avoid giving a real answer or to ignore questions altogether.
I, for one, feel that many of those players should be allowed to participate again.
I, for one, feel that many of those players should be allowed to participate again.
My 2 cents are to not waste time in rehashing the past and re-investigating what was a good, a bad or a dubious ban. It will lead to endless discussions and a ton of wasted CS and development time
Most of theplayers that were banned have moved on to other games and unbanning them, will not result in them reappearing. The ones that didnt want to move on mostl likely made new accounts with a new e-mail and are merrily playing or disrupting away anyway (we know of a few examples on Newfoundland of players reappearing on a new account, some of em multiple times)
If there is someone that still wants to ressurect their old account instead of making a new one, they can always try to contact cipsoft and plead leniency - but my impression is that this will at most be a handful across servers
(lets be honest- The BB lifetime ban thing was a joke at best as they could ensure that people didnt come back on another account and even when it was pointed out to them.moderatos knew and even having public confessions about their re-incarnation, BB just let it slide)
Shadowvzs87
11.05.25, 15:19
For now, I'd say share them the way you are used to. Ideally in Game Suggestions. :)
I wrote here, it would be nice if your company can improve the experience on mobile because it is enough hard at moment (I tried with android and Opera GX but few essential feature not works like the input values not trigger the android keyboard to chat or write quantity into the trade input fields) also adding the bulk sending and templating for buff/generals would be nice what the client knows right now (ex. bulk general sending was promised and was screenshot from the BB about it but sadly never was released)
https://forum.thesettlersonline.com/threads/39768-Essential-improvements-which-required-to-this-game
BB_Cip_Mirade
13.05.25, 11:35
Greetings! :)
so when can we expect bulk send of explorers
At the moment, we cannot give a reliable answer to that since we don't want to make empty promises that are build on speculations. As mentioned in the FAQs (https://forum.thesettlersonline.com/threads/39765-FAQs-about-the-takeover-of-The-Settlers-Online-by-CipSoft-the-future-and-our-plans), our current priority is the entire transition and migration. We need to ensure a stable foundation before we can focus on expanding and evolving The Settlers Online.
I, for one, feel that many of those players should be allowed to participate again.
I understand that point of view. Nonetheless, for the reasons I stated in my previous reply, we don't intend to re-evaluate old forum bans.
Graciethecat
13.05.25, 15:20
Although there is no mention of it in this forum, did I understand the german forum post correctly that there will not be a guild festival/competition this year?
Hello! I'm from another server...
What happened? Did I lose everything?
Did I lose the whole island I built with a lot of effort?
BB_Cip_Mirade
14.05.25, 13:56
Greetings,
Although there is no mention of it in this forum, did I understand the german forum post correctly that there will not be a guild festival/competition this year?
A player asked whether the guild festival is a fixed part of the event calendar and, if so, how often it will take place. It's not part of the regular event schedule. It may be held between two major events if there's enough time. At the moment, we don't have any plans for the guild festival, as our focus is currently on the transition and migration.
Hello! I'm from another server...What happened? Did I lose everything? Did I lose the whole island I built with a lot of effort?
You didn't lose your island. You can continue playing as usual on your game world. The change we announced relates to written news articles which we will post in German and English on the German and UK/European English website.
Canerabbioso
16.05.25, 16:24
hello, as I always wrote in the forum, here are some of my tips if you want the game to improve and embrace millions of players:
1) bring it to mobile devices, ex. android, ios ect (if you don't do it, the game will die).
2) give the possibility of moving your island to the "europe" server.
3) possibility of sending all the explorers and geologists together.
4) create more difficult but smaller adventures with better rewards.
5) create guild skills/perks in which everyone contributes resources, to unlock guild upgrades (ex. attack lv1 +0.5%, lv2 +0.6%, ect.)
6) create guild tournaments where diamonds are won.
7) create more interesting challenges between guilds.
8) give the possibility of seeing the activity/inactivity of a player.
thanks.
Cipsoft,
I hope you have someone at Cipsoft that is very good at coding Unity. Surely what has driven away the most players from The Settlers Online is the crippling performance and connection issues following a very poor conversion from Flash to Unity. Right after the conversion the game was almost completely unplayable, but there are still significant performance issues crippling the game even years later, such as the game freezing and crashing when visiting and buffing the islands of friends and guild members. These issues have been reported repeatedly without any solution, giving the impression that Blue Byte simply doesn't know how to solve the issues. Here's one of the more recent topics about it:
https://forum.thesettlersonline.net/threads/26778-Visiting-and-Buffing-Friend-s-Islands-Still-Causing-Lag-and-Temporary-Freezes
Blue Byte has also apparently ignored other bug reports they don't know how to fix, such as explorers losing the Easter Egg Tree buff when players are disconnected from the game or it crashes. This was reported years ago multiple times and remains unfixed:
https://forum.thesettlersonline.net/threads/26704-Feedback-Dev-Diary-Easter-Event-2023?p=299453&viewfull=1#post299453
https://forum.thesettlersonline.net/threads/26736-Easter-Egg-Tree-Not-Working-As-Stated
https://forum.thesettlersonline.net/threads/26847-Easter-Egg-tree
Hi Cipsoft,
I just saw the Summer event update news on the homepage. It's great, but there is nothing about the event on the test server. Does it mean you don't intend to use the test server anymore? Or aren't there any new items during this event?
The news about the game update on 4th June says, "This update includes the technical implementation of this year's Summer Event, which kicks off on June 10."
Can you please confirm as the 10th is a Tuesday, and events have generally started on a Monday. Not important either way just good to have the correct date in the diary.
Either way it's a refreshing change to get this information so far in advance.
Thank You
As reported by Bob please can you confirm the date of the event. 10th June is a Tuesday & since Dec 2012 (my join date) every event has been on a Monday. Last year's football event started on 10th June so just checking you've not reported that date from the archives?
Inquiring minds want to know... Football Event - Monday June 9 or Tuesday June 10, 2025 - makes a big difference on when I send out my explorers pre-event...
Graciethecat
28.05.25, 11:03
Although there is no response here, the overview date has been changed:
This update includes the technical implementation of this year's Summer Event, which kicks off on Monday, June 9. (June 10th is struck out)
BB_Cip_Mirade
28.05.25, 11:12
Greetings!
I followed up on the date earlier just to confirm. Fortunately so, as it turns out the correct date is indeed June 9. I adjusted the news article already. :)
Greetings!
I followed up on the date earlier just to confirm. Fortunately so, as it turns out the correct date is indeed June 9. I adjusted the news article already. :)
Great news, thanks. Do you have any updates on the test server question?
BB_Cip_Mirade
28.05.25, 12:04
Great news, thanks. Do you have any updates on the test server question?
Sorry, missed that one. Due to the current situation it was not possible to deploy it to the test server in time. Will be deployed around 12:45 CEST on June 30. (https://forum.thesettlersonline.com/threads/39761-A-First-Hello-and-a-Glimpse-Ahead?p=376168&viewfull=1#post376168)
Some additional info which I posted in the German forum concerning changes/dev diary: We're currently preparing this. However, instead of an extensive developer diary, we'll focus on highlighting the changes. This will make the info easier to access and give you a clearer overview of what is new. :cool:
Thank you! We look forward to reading the shortened dev diary soon! :)
@Mirade - thanks for the updates.
By only publishing the changes many newer players may find it difficult to understand the event.
For one recent event the dev diary was published about a week after the event had started and we found that new player take-up was much lower for that event. The summer (football tournament) event in particular can be seen to be complicated if you've not done it before.
BB_Cip_Mirade
30.05.25, 10:50
We've just received the info that the summer event will be deployed to the test server around 12:45 CEST today. A news article has been published! :cool:
King_Jarmo
30.05.25, 14:38
We've just received the info that the summer event will be deployed to the test server around 12:45 CEST today. A news article has been published! :cool:
We regret that the connection to the "The Settlers Online" server failed. Please try to reconnect
I've been unable to access test for a year already I guess.. Does the event have anything new at all or is it a copy-paste from last year?
BB_Cip_Mirade
30.05.25, 14:58
I've been unable to access test for a year already I guess.. Does the event have anything new at all or is it a copy-paste from last year?
I'm sorry to hear that you are unable to access the test. There are a few new items, but the event itself is mainly the same as last year. We'll provide a compact overview of the changes in the course of next week. :)
albert7765
30.05.25, 15:56
I'm sorry to hear that you are unable to access the test. There are a few new items, but the event itself is mainly the same as last year. We'll provide a compact overview of the changes in the course of next week. :)
I'm getting the same error as is everyone I know.....
I'm sorry to hear that you are unable to access the test. There are a few new items, but the event itself is mainly the same as last year. We'll provide a compact overview of the changes in the course of next week. :)
Same issue here. Can't connect.
impossible to access the forum, the address provided is not correct
https://i.imgur.com/mOaZ2Vo.png
BB_Cip_Mirade
03.06.25, 11:06
Greetings,
impossible to access the forum, the address provided is not correct
I had the same issue earlier. Clearing the cache and cookies in your browser should resolve the problem and link you correctly.
impossible to access the forum, the address provided is not correct
https://i.imgur.com/mOaZ2Vo.png
the error has been fixed, thank you very much!
Cheetah2_777
08.06.25, 21:26
been suggested ages ago, been denied
fullmoon66
12.06.25, 10:54
Don't know if you are paying attention but i will keep posting this. The home page of the United States sever is messed up and nobody can get logged into it. please fix it
Powered by vBulletin™ Version 4.0.4 Copyright © 2025 vBulletin Solutions, Inc. All rights reserved.