View Full Version : FAQs about the takeover of The Settlers Online by CipSoft, the future, and our plans
BB_Cip_Mirade
07.05.25, 14:42
Dear settlers,
Here you'll find the FAQs about the takeover of The Settlers Online by CipSoft, the future of the game, and our upcoming plans.
We may adjust and expand them if new questions or information come up.
Enjoy reading! :D
Additional replies in this thread:
May 09: clarification regarding German and English forums, plans (https://forum.thesettlersonline.com/threads/39765-FAQs-about-the-takeover-of-The-Settlers-Online-by-CipSoft-the-future-and-our-plans?p=376073&viewfull=1#post376073)
May 26: summer event (https://forum.thesettlersonline.com/threads/39765-FAQs-about-the-takeover-of-The-Settlers-Online-by-CipSoft-the-future-and-our-plans?p=376125&viewfull=1#post376125)
May 28: no reliable time estimation yet (https://forum.thesettlersonline.com/threads/39765-FAQs-about-the-takeover-of-The-Settlers-Online-by-CipSoft-the-future-and-our-plans?p=376155&viewfull=1#post376155)
June 10: why migration and integration take time (https://forum.thesettlersonline.com/threads/39765-FAQs-about-the-takeover-of-The-Settlers-Online-by-CipSoft-the-future-and-our-plans?p=376184&viewfull=1#post376184)
July 16: current migration status (https://forum.thesettlersonline.com/threads/39765-FAQs-about-the-takeover-of-The-Settlers-Online-by-CipSoft-the-future-and-our-plans?p=376383&viewfull=1#post376383)
July 17: data transfer (https://forum.thesettlersonline.com/threads/39765-FAQs-about-the-takeover-of-The-Settlers-Online-by-CipSoft-the-future-and-our-plans?p=376385&viewfull=1#post376385)
July 21: emails sent in batches, data transferred if there is no objection (https://forum.thesettlersonline.com/threads/39765-FAQs-about-the-takeover-of-The-Settlers-Online-by-CipSoft-the-future-and-our-plans?p=376392&viewfull=1#post376392)
August 4: change email address (https://forum.thesettlersonline.com/threads/39765-FAQs-about-the-takeover-of-The-Settlers-Online-by-CipSoft-the-future-and-our-plans?p=376458&viewfull=1#post376458)
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FAQs
Technical Transition, Accounts and Data
Q: Will the login process change?
A: Yes. We will switch to a dedicated login system for The Settlers Online. This means access will no longer go through Ubisoft. Our goal is change this over the course of the year, but we cannot give you a reliable estimate yet. We will inform you as soon as we have concrete information.
Q: Will existing game accounts be preserved, or do we have to start over?
A: There's no need to worry, you will keep your game accounts and your progress. The existing game accounts will be transferred to our systems and you will be able to continue playing right where you left off.
Q: When exactly will the data be transferred to CipSoft, and what data will be included?
A: There is no fixed date for the migration yet, as we still need to prepare everything thoroughly. Once we have a schedule, we will let you know in advance. The transfer will be carried out in compliance with data protection laws, and there will be an option to object to the transfer.
Q: Will servers be moved?
A: Yes. We will move the servers to our own infrastructure. This will require maintenance downtimes, which we will announce in advance so you can plan accordingly. Of course, we'll try to keep these downtimes as short as possible.
Q: Will server stability improve?
A: Our goal is to ensure stable and reliable servers so that you can play smoothly. However, we first need to move and integrate the servers into our infrastructure. We will also into past connection issues to see what we can do to improve stability and performance.
Monetisation and Business Model
Q: Will the game remain free-to-play?
A: Yes. The Settlers Online will remain free-to-play.
Q: Will there be stronger monetisation or even pay-to-win elements?
A: We know some of you are concerned about this. Any online game that aims to be economically sustainable includes some form of monetisation. For us, it is important to approach this carefully and thoughtfully. We are not interested in exploiting the game but in developing it further in a viable way. At the moment, there are no concrete plans for new monetisation elements in The Settlers Online. We will also not simply apply concepts from our other products. Instead, we will analyse the game thoroughly and look for solutions that match its particular character. Whatever we may develop in the future should complement the game and take your wishes and needs into account.
Q: Will I keep my gems, and can I still use them with the merchant as usual?
A: Yes. Your gems will stay. You will still be able to use them at the merchant.
Q: Will there still be 100% Happy Hour as we know it?
A: At the moment, there are no plans to change this. We will review and analyse everything before making decisions about the long-term future.
Q: Who is the operator of the game? Who will be the contract partner for purchases in the future?
A: CipSoft is now the operator and contract partner. Payments are still being handled via Ubisoft for now. In the long run, CipSoft will take over and handle payments.
Takeover and Migration Phase
Q: Was the takeover of The Settlers Online planned long in advance?
A: No. It was not planned far ahead. We took over the game in its current state. Right now, we are preparing the next steps. The data migration, the technical transition, and everything else still lies ahead. We want to be upfront with you: the path ahead will be a bit rocky and bumpy at times, especially in the coming months. We need to familiarise ourselves with many tools, systems and processes that we did not develop and build ourselves. Not everything will go smoothly right away, and mistakes will certainly happen. That is why we kindly ask for your patience and understanding, and we're grateful for your support, your experience, and your eye for the game.
Q: Why is CipSoft taking over the operation and development of the game?
A: Because we believe in The Settlers Online. We see a great game that offers a lot of fun and keeps you hooked. A game with heart and soul, and with a loyal and dedicated community that cares deeply about it. We see a real opportunity to preserve something valuable and continue building on it in the future. We know that we have to earn your trust, this is a responsibility we do not take lightly. But we are confident that we are up to the task. For more than twenty years, we have been developing online games with passion, as an independent studio with a strong and united team. With our experience and clear commitment to invest in this game and its future, we are excited to take this journey together with you.
Q: Is there a roadmap for the months ahead? What about future development?
A: We have a rough roadmap, which we will gradually expand and flesh out over the next months. The first steps are already taking place in the background and focus on setting up the foundations we need to begin the actual work. This includes technical and organisational preparations for the migration, for example. During the migration phase, we will fully detach the game from Ubisoft's ecosystem and move it into our own infrastructure. After that, the goal is to streamline and optimise processes, and to set up the operation of the game in a way that is stable and sustainable. This will not happen in just a few weeks. The transition phase before we can fully focus on expanding and developing The Settlers Online further will take time. This will definitely continue into next year. To quote our letter: "Great things take time." But every step brings us closer. We want to build a solid foundation so that we can properly address your ideas and suggestions for improving the game. Our goal is to bring new content and features to The Settlers Online that enhance your experience and give you something to look forward to.
Q: What happens with previously announced features, such as mass-sending explorers?
A: We will, of course, look into these topics in due time. At the moment, we cannot provide any indication as to when or how these topics will be covered.
Q: Will there be new events? What about existing events?
A: Of course, we want to keep the game fresh for you and eventually provide new content and events. However, we are not yet at a stage where we can start active development. As for existing events: We plan to continue the existing events in the way you are familiar with.
Communication, Community Management, and Support
Q: How will communication work in the future?
A: In our news post last week, we already gave a short preview. We want to make sure that all important information about The Settlers Online can be found reliably in one central place. That is why we have decided to focus on the German and English websites. News will only be published there, in German and English. We will also post in the German and English forums only. On weekdays, we regularly check both forums to see if there are questions or topics we can provide input on. In the long term, we also want to ease access for those who currently cannot post in the forums without an additional login, so that they also can take part in the exchange.
We will not use the ingame chat as an official communication channel. That does not mean we will never check in or read along. However, we want to ensure that information and replies from us are accessible to everyone, not just those online at a certain time on a certain world. That is why news on the front page and the forum are our preferred channels, where everything can still be read days or weeks later.
We will continue to use the German and English Facebook pages to share news from the website. However, it will still take some time before we can publish new posts there.
The Twitter channels will not be updated further for now.
Q: Will all websites and forums remain?
A: For now, all websites and forums will stay available. As mentioned above, we want to create a consistent and central place for all players in the long run. There are no specific plans or details yet, as we need to take the time to assess and consider different possibilities.
Q: What will happen with moderators?
A: For now, the moderators will continue their work as before. We want to take our time to get a better understanding before deciding how things will proceed mid to long term.
Q: How can I reach customer support?
A: Customer support is now handled by CipSoft. Until further notice, the best way to reach our support team is via the new email address tso-support@cipsoft.com.
Q: When will my ticket be answered? Do I need to submit it again?
A: If you submitted a ticket before May 1, 2025 and are still waiting for a response, please send us your request again via an email to tso-support@cipsoft.com. All tickets submitted on or after May 1, 2025 will be processed so there is no need to resend those.
We know that some of you have been waiting quite a while for a reply. Unfortunately, the transition caused some delays in handling requests. We will do our best to assist you as soon as possible.
Q: Who will now deal with rule violations and forwarding bug reports?
A: Both will mainly be handled by our Customer Support team. When it comes to rule enforcement, Community Management is no longer directly involved.
Miscellaneous
Q: Will the test server stay?
A: Yes. When and how exactly it will be used again has not been decided yet.
Q: Will the name of the game change?
A: No. The name The Settlers Online will remain, just like the logo and the familiar art style of the game.
Q: How will unofficial clients be handled?
A: We generally advise against using unofficial clients because we cannot ensure that the game will run properly. We also cannot provide technical support for them.
Q: Are there CipSoft employees who are long-time players of The Settlers Online or fans of the classic Settlers games?
A: Everyone here knows the name "The Settlers", of course. Some of us have played various entries in the series in the past, including The Settlers Online. Others have just recently started. So being able to operate and develop The Settlers Online further feels truly special for us.
Graciethecat
07.05.25, 15:57
Thank you for FAQ, that does answer a few of my questions.
I would like to verify I am understanding things correctly for the US server players (and other forums that are not the European English or German forums) before sharing the information below:
News updates:
New updates will only be posted on the European English (EE) or German home page. These will not be repeated in the forums.
The address to the European English homepage is: thesettlersonline.com/en/homepage
Legacy forums:
The legacy forums that are not the European English and German forum, for example the US server forum, will not being monitored at this time. This means any concerns/comments will not be reviewed or receive a response from Cipsoft. The only forums being monitored are the European English and German forums. The forum links on the US server homepage and the in game forum links do not go to a monitored forum.
The address to the European English forum is: forum.thesettlersonline.com/forum.php (warning: the news announcements will not be posted in the forums, to see the news announcements the link to homepage must be used)
Posting on the European English (or German) forum:
In order to post a monitored forum, an account on the server will need to be created. There is no need create a new island on the servers, but in order to post on the server you need to be registered on the server.
Thank you
Wauw what a nice long list of answers and possibilities. I'm so looking forward to see what the Cip team can do for the settlers online. thx BB_Cip_Mirade
Many of us play in 2 or more servers (me personal i play in sandy and GR server). Will you plan to leave all the servers as are now, or to unite at one.
I ask because if you do the 2nd we will loose many years of playgame time and of course the money we spend on those servers.
BB_Cip_Mirade
09.05.25, 10:04
Greetings,
Thank you for your comments! :)
News updates:
New updates will only be posted on the European English (EE) or German home page. These will not be repeated in the forums.
The address to the European English homepage is: thesettlersonline.com/en/homepage
Yes, correct.
Legacy forums:
The legacy forums that are not the European English and German forum, for example the US server forum, will not being monitored at this time. This means any concerns/comments will not be reviewed or receive a response from Cipsoft. The only forums being monitored are the European English and German forums. The forum links on the US server homepage and the in game forum links do not go to a monitored forum.
The address to the European English forum is: forum.thesettlersonline.com/forum.php (warning: the news announcements will not be posted in the forums, to see the news announcements the link to homepage must be used)
Yes, while we won't post there, it doesn't necessarily mean they'll be entirely unmoderated or unmonitored, though.
Posting on the European English (or German) forum:
In order to post a monitored forum, an account on the server will need to be created. There is no need create a new island on the servers, but in order to post on the server you need to be registered on the server.
Yes. The way it works at the moment is that you need to register there with your Ubisoft connect account to be able to post.
Many of us play in 2 or more servers (me personal i play in sandy and GR server). Will you plan to leave all the servers as are now, or to unite at one. I ask because if you do the 2nd we will loose many years of playgame time and of course the money we spend on those servers.
There are no plans yet since our priority right now is the transition phase: the migration of the game, integrating it into our infrastructure, and making sure operations run smoothly while establishing the key workflows and processes. We need to ensure a solid foundation before we can focus on expanding and developing The Settlers Online further. Generally speaking, besides technical feasibility, we also carefully consider how specific changes would impact the game before we make any decisions. Thank you for sharing your concerns! :)
Wuselwirbel
22.05.25, 22:42
Cipsoft communication already exceeded anything we have seen from BlueByte in ages. Thank you for that. It does inspire hope for a better future.
Cipsoft communication already exceeded anything we have seen from BlueByte in ages. Thank you for that. It does inspire hope for a better future.
Agree to this.
As for existing events: We plan to continue the existing events in the way you are familiar with.
Does this mean there will be a summer event?
I would like to reply as someone who just started an island. One thing I think that really needs adjusting is the availability of adventures to new players. The tavern explorers take so long to do adventure search and often just bring back 3 maps fragments. At that rate you can buy an adventure once every 20 days or so. Map pieces are only available to new players once they get a rarity provision house which is only available once a year. I don't even think it is possible to buy one for gems. Otherwise, you are at the mercy of other players giving map fragments to you so you can progress.
I would like to reply as someone who just started an island. One thing I think that really needs adjusting is the availability of adventures to new players. The tavern explorers take so long to do adventure search and often just bring back 3 maps fragments. At that rate you can buy an adventure once every 20 days or so. Map pieces are only available to new players once they get a rarity provision house which is only available once a year. I don't even think it is possible to buy one for gems. Otherwise, you are at the mercy of other players giving map fragments to you so you can progress.
You need to walk before you can run, every player has been where you are, you can buy way better explorers once you get going or get them in events, join a good guild where they can help you with adv's & quests. Yes unfortunately only Xmas event has the rph, but time goes quick in tso world!
You need to walk before you can run, every player has been where you are, you can buy way better explorers once you get going or get them in events, join a good guild where they can help you with adv's & quests. Yes unfortunately only Xmas event has the rph, but time goes quick in tso world!
You need to be able to walk period and this game is preventing people from progressing. This may have been fine 10 years ago when the max level was 50 and everyone was actually starting the same time but the situation has changed and so has the player base. I imagine 80% of players never get to 40 before they quit and 95% of players who don't join a guild don't get to even 30 because the game isn't allowing people to progress. I could have mentioned 10 other things about the levelling process but this is the worse one because it stops progression.
I actually played as a Lone Ranger when I first started & at a time where only 2 explorers were available & maybe a max of 3 gens & yes I did play Island of the pirates over & over to get to lev 50 (took about 500 of them at 3k xp per adv,lol. There is a massive disparity between items in merchant & actual trade so this is a huge stumbling block for new players.
With many new things introduced since those early days you can now level up in literally minutes, split city with buffs comes to mind.
As for many new players quitting before they get anywhere yeah unfortunately that's always gone on, you start with a tavern gen & couple explorers, troop rebuilding is tough early doors, like you said access to adv are slim. Joining a guild can really help though especially in events, Our guild regularly give away huge amounts of event resource which helps new players & pretty much all the others do the same. Try hang in there as the game hopefully will get way better with new devs who may actually release stuff promised years ago!
I actually played as a Lone Ranger when I first started & at a time where only 2 explorers were available & maybe a max of 3 gens & yes I did play Island of the pirates over & over to get to lev 50 (took about 500 of them at 3k xp per adv,lol. There is a massive disparity between items in merchant & actual trade so this is a huge stumbling block for new players.
With many new things introduced since those early days you can now level up in literally minutes, split city with buffs comes to mind.
As for many new players quitting before they get anywhere yeah unfortunately that's always gone on, you start with a tavern gen & couple explorers, troop rebuilding is tough early doors, like you said access to adv are slim. Joining a guild can really help though especially in events, Our guild regularly give away huge amounts of event resource which helps new players & pretty much all the others do the same. Try hang in there as the game hopefully will get way better with new devs who may actually release stuff promised years ago!
I am trying to improve the game for new players. Progress should not be dependant on being given stuff from other players.
BB_Cip_Mirade
26.05.25, 09:04
Greetings,
Does this mean there will be a summer event?
That's our plan. We'll let you know once we have more info to share. :)
DorotheusII
26.05.25, 09:26
I would like to reply as someone who just started an island. One thing I think that really needs adjusting is the availability of adventures to new players. The tavern explorers take so long to do adventure search and often just bring back 3 maps fragments. At that rate you can buy an adventure once every 20 days or so. Map pieces are only available to new players once they get a rarity provision house which is only available once a year. I don't even think it is possible to buy one for gems. Otherwise, you are at the mercy of other players giving map fragments to you so you can progress.
Yes you can buy one with gems. However adventures brought with map frags is not the only option available to new players, they can also be obtained through trade. New players have to learn how to use every tool in the toolkit the game provides. All it requires is the willingness to ask about what they need in global channels, there are plenty of experienced players willing to pass on their knowledge to the new players.
Yes you can buy one with gems. However adventures brought with map frags is not the only option available to new players, they can also be obtained through trade. New players have to learn how to use every tool in the toolkit the game provides. All it requires is the willingness to ask about what they need in global channels, there are plenty of experienced players willing to pass on their knowledge to the new players.
I see that now in the store - thanks. A new player doesn't have much to trade for map fragments.
All I would like to see is the map fragments being increased for 12 hour from 3 to 10 or so. Or they could have a recurring quest to do 5 adventures searches and get 100 maps pieces as a reward. Right now I don't even want to send them out on adventures searches because it costs resources and getting 3 map pieces after 12 hours is too disappointing.
I don't think this would make things 'too fast' as the other guy was concerned with nor remove the ability to trade. The game has quests to direct the players to use the trade office - about 5 of them so far I believe I have come across so learning about that is already covered.
so when can we expect this migration of the game to be done ?
BB_Cip_Mirade
28.05.25, 11:06
Greetings,
so when can we expect this migration of the game to be done ?
We cannot provide a reliable estimation at the moment since this is a complex undertaking which consists of various steps. As mentioned in the FAQs, the whole transition phase will definitely continue into next year.
Graciethecat
09.06.25, 02:12
Mirade can you please at a very elementary level why it will take into 2026 for Cipsoft to obtain full control of the game?
BB_Cip_Mirade
10.06.25, 12:13
Greetings,
I've moved the previous post and my reply to this thread:
Mirade can you please at a very elementary level why it will take into 2026 for Cipsoft to obtain full control of the game?
Sure, I'll try. :) This estimate is based on our experience with long-term planning of large and complex projects. We've learned that there are always many factors at play and challenges along the way that cannot be fully predicted. Therefore, a cautious estimate is usually the more realistic and honest choice. We explained the roadmap a bit in the FAQs:
The first steps are already taking place in the background and focus on setting up the foundations we need to begin the actual work. This includes technical and organisational preparations for the migration, for example. During the migration phase, we will fully detach the game from Ubisoft's ecosystem and move it into our own infrastructure. After that, the goal is to streamline and optimise processes, and to set up the operation of the game in a way that is stable and sustainable. This will not happen in just a few weeks. The transition phase before we can fully focus on expanding and developing The Settlers Online further will take time. This will definitely continue into next year.
The steps mentioned there are only rough summaries of a large number of tasks and processes that need to be planned and completed to not only migrate but also integrate the game into our infrastructure. Coordination between Ubisoft and CipSoft is also a time factor, since many details need to be clarified and worked out together, and a lot of them revolve around complex topics.
To give you a very simplified comparison: imagine having to move an entire building from one location to another. And while you do that, the residents are still inside, living their everyday lives. It's not just about packing a few boxes and hitting the road. And anyone who's ever moved, knows how much organisation and effort that already involves. ;) You need careful planning and execution, taking many different factors into account before, during and after the relocation: logistics, structural integrity, infrastructure, access, the safety of the residents, the new ground to build on and many smaller things such as making sure the power lines and water pipes still work once the house has been relocated. :)
Graciethecat
11.06.25, 02:43
Thank you. That analogy helps. :)
RascarCapac75
11.06.25, 13:57
buisness as usual, maybe you can destroy the building even if it takes long to rebuild, if it's for the best
Cheetah2_777
11.06.25, 17:24
We old timers made those suggestions 10 years ago.
fullmoon66
12.06.25, 09:27
Don't know if anyone is paying attention but the United States server is a little messed up and no one can log into it
BB_Cip_Mirade
12.06.25, 10:55
Greetings,
Don't know if anyone is paying attention but the United States server is a little messed up and no one can log into it
Yes, this is currently being investigated. Thank you for reporting!
Canerabbioso
25.06.25, 14:22
You need to walk before you can run, every player has been where you are, you can buy way better explorers once you get going or get them in events, join a good guild where they can help you with adv's & quests. Yes unfortunately only Xmas event has the rph, but time goes quick in tso world!
Your opinion is nonsense. Larasxx asks an important question, I hope cipsoft does not listen to the elders of this game if it wants to survive. Now I will explain to you how a game evolves in 2025, new players should be given a "welcome event" even for a month, in which they can win rewards, explorers, generals, buildings, this is to encourage players to play, currently the start of the game is slow and many get bored without doing anything, abandoning. A lesson was given by "forge of empires" it has evolved, giving "welcome events" to make new players play, and giving them buildings and good stuff, to make them advance faster.
What part of my opinion is nonsense? the part where you help yourself or visit the Trade Office or the part where I try to help with tips & tricks? What do you expect us lot to do while you play your welcome event? The game has survived well for 14 years without molly coddling new players!
To be frank, if the game has survived 14 years after not releasing any actual content for almost 9, and being ridden by critical bugs and technical issues for half of its existence, it looks more like developer forgetting to shut it down rather than it actually doing well.
I guess when you're doing almost nothing, the bare cost of running the servers is low enough that it can go under managements radar for years.
BB_Cip_Mirade
16.07.25, 12:43
Greetings,
Here's the info about the current migration status from the news article on July 16. :)
Current Migration Status
Dear Settlers,
Many of you have been wondering how the migration of The Settlers Online is progressing. While preparations are well underway, most of the work until now has taken place behind the scenes. Therefore, we would like to give you a brief overview of the current status.
We understand that some of you would prefer details or hope for concrete news about the future development of the game. However, with a project of this scale and complexity, many things still require coordination, remain subject to change, or are of a confidential nature. There are numerous dependencies and links that are influenced by a wide range of factors, and their full scope is difficult to assess from outside. Reliability is important to us, so we focus our communication on relevant topics for which we can provide solid information.
The goal of the migration is to transfer all servers and game data to CipSoft's systems and to detach them from Ubisoft's infrastructure. For example, we will switch to a system with separate accounts for The Settlers Online in the future, replacing the current Ubisoft Connect accounts. Ubisoft will soon inform you by email about the terms under which your data may be handed over to CipSoft. If you do not want your data to be transferred, you will have 30 days to object. In that case, your game data will then be deleted.
Our technical team is currently busy preparing the migration of the servers and the game data. This includes, for example, setting up the infrastructure for The Settlers Online at CipSoft. They are also building an internal test system to be able to test the relocation thoroughly, so that the actual migration can run as smoothly as possible.
Our overall aim is to minimise game disruptions caused by the maintenance work required for the migration. Hence, the first possible time window for the server transfers is the period after the Anniversary Event and before the start of the Halloween Event. However, since this depends on various factors, we currently cannot guarantee that the migration will actually take place during that window. We will let you know as soon as we are certain whether that timeframe is feasible.
We are already taking care of the community management. For now, we are using the existing structures to keep you informed and to stay in touch with you: the news section and forum on both the German and English websites. In the long term, we want to create a central and consistent place for game information, news, and communication that is easy to access for all of you and reliably available.
Our support team is already assisting you together with Ubisoft staff as far as possible at this stage. While we do not have direct access to the game servers and data yet, we are working with Ubisoft to improve the situation.
The part of The Settlers Online team that chose to join CipSoft is continuing its previous work on the game. At the same time, we have formed a team of experienced CipSoft members in Regensburg who are now getting familiar with the game code and design.
We hope this short overview gives you a bit of direction and helps to put the current stage of the migration in context. We would like to thank all of you again for your support, your patience and your understanding. We look forward to the future of The Settlers Online and our journey together.
Your CipSoft Team!
Ubisoft will soon inform you by email about the terms under which your data may be handed over to CipSoft. If you do not want your data to be transferred, you will have 30 days to object. In that case, your game data will then be deleted.
What happens with current players that no longer have access to the email address they used to create their account? Will the email from Ubisoft just have a "decline" option or does it have an "accept" option added. Does no response qualify as an accept or decline?
BB_Cip_Mirade
17.07.25, 09:59
Greetings,
What happens with current players that no longer have access to the email address they used to create their account? Will the email from Ubisoft just have a "decline" option or does it have an "accept" option added. Does no response qualify as an accept or decline?
If a player does not object within the given period, their data will be transferred to CipSoft. The option to object is available in the profile section on the website.
Are the emails going out in batches? Have heard from friends on the two servers that I play on that the e-mail from Cipsoft has been received, but nothing in my inbox yet.
Graciethecat
19.07.25, 02:17
Will the inactive accounts be transferred also?
BB_Cip_Mirade
21.07.25, 08:10
Greetings,
Are the emails going out in batches? Have heard from friends on the two servers that I play on that the e-mail from Cipsoft has been received, but nothing in my inbox yet.
Yes, since it's a huge number of emails that is being sent, they go out in batches. They are sent by Ubisoft, not by CipSoft. Have you received the email in the meantime?
Will the inactive accounts be transferred also?
Yes, if a player does not object within the given period, their data will be transferred to CipSoft.
Graciethecat
21.07.25, 23:02
This is from the German server but provides a lot of nice information: Formatting is off a little, but goal was copy in English
BB_Cip_Mirade BB_Cip_Mirade is offline
CitSoft Community Management
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April 2025
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apple orchard
Hello everyone,
from Lisana7 Show post
I also received an email in English. So I wanted to change my preferred language to German. But it was set to German. Strange. My girlfriend received the email in German and gave it to me to read.
This could be due to the language set for your Ubisoft Connect account (not the one for your DSO account).
from HildegardFleige Show post
Did I understand correctly: I don't have to do anything; my account will be transferred automatically?
Only if I don't want to share my data do I have to revoke it, which means my account will be deleted?
Old accounts of people who haven't played in a while will also be transferred and can be reactivated if they want to return to the game?
3x Yes.
from rol20 Show post
Some of my friends are panicking. They've already received the email from Ubisoft and, as instructed in the paragraph, clicked here. They were then redirected to the account page where they could delete their account, not to a page where they could file an appeal.
Now they're panicking. Have they already lodged an appeal with this action, or is there a page or text where they're explicitly informed that they want to appeal?
I don't want to start this process now either, because I'm so confused!
Don't worry, clicking the link will initially only take you to the "My Profile" page.
To object, you need to check the box next to "Data transfer to CipSoft" and then click "Change." A message will appear stating that the setting has been changed. Even if you did this by mistake, you can change it within the time limit. To do so, simply uncheck the box and click "Change" again. To check, simply reload the "My Profile" page. If no check mark is selected next to "Data transfer," then no objection has been filed.
from Thorgast Show post
PS: Yeah...and maybe other forum software, too. Sometimes, after posting, you just get a blank page...and the post is gone. But the smart person uses CTRL-C. ;-)
Yes, this problem is known and unfortunately cannot be easily addressed in the short term. It's due to the, how can I put it, "ancient" forum software. In many cases, the written content is still there even after clicking the "back" button. But the safest option is actually to copy what you wrote.
Edited by BB_Cip_Mirade (Yesterday at 09:03 )
Shadowvzs87
22.07.25, 19:53
Your opinion is nonsense. Larasxx asks an important question, I hope cipsoft does not listen to the elders of this game if it wants to survive. Now I will explain to you how a game evolves in 2025, new players should be given a "welcome event" even for a month, in which they can win rewards, explorers, generals, buildings, this is to encourage players to play, currently the start of the game is slow and many get bored without doing anything, abandoning. A lesson was given by "forge of empires" it has evolved, giving "welcome events" to make new players play, and giving them buildings and good stuff, to make them advance faster.
I hope they not listen to either of you, because when i started the whole game way way harder, was no guild, for long time veteran general was the best then they added grim reaper and battler hardened etc, was no guild, no help, right now i see many player leave even the guild members helps to the new players like give a dozen of coin, army, buildings, other resources, event resources which makes to new players very easy.... lv80 players sometimes just login and often maybe just talk because easy to reach lv80 and nothing to do afterwards if at the moment there is no event (or if have event but the rewards not enough good)...
When this game was started the browser game had it is own gold era, now the smart device era, the new generation not really play a game if that not works on phone/tablet etc, so making this game works on phone/tablet + stable servers/events + frequently good update (quality of life improvements) would give way more benefit than make easier something which already easy, in long term the too easy progress lead the players leave because of no challenge, more player left because of critical server stability, when was events where we not was able to play which make the players more frustrated and together with nearly no customer support it is way worst than progressing slowly, also with guild help but i restarted this game last year november and i am already lv73, so i cannot complain about the speed at all (starfall questchain with guild is very great help compared with the past)
I hope they not listen to either of you, because when i started the whole game way way harder, was no guild, for long time veteran general was the best then they added grim reaper and battler hardened etc, was no guild, no help, right now i see many player leave even the guild members helps to the new players like give a dozen of coin, army, buildings, other resources, event resources which makes to new players very easy.... lv80 players sometimes just login and often maybe just talk because easy to reach lv80 and nothing to do afterwards if at the moment there is no event (or if have event but the rewards not enough good)...
When this game was started the browser game had it is own gold era, now the smart device era, the new generation not really play a game if that not works on phone/tablet etc, so making this game works on phone/tablet + stable servers/events + frequently good update (quality of life improvements) would give way more benefit than make easier something which already easy, in long term the too easy progress lead the players leave because of no challenge, more player left because of critical server stability, when was events where we not was able to play which make the players more frustrated and together with nearly no customer support it is way worst than progressing slowly, also with guild help but i restarted this game last year november and i am already lv73, so i cannot complain about the speed at all (starfall questchain with guild is very great help compared with the past)
So you played years ago but quit I guess because it was too hard. And restarted last year from lvl 1 and are 73 now with the help of free stuff from a guild and starfall?
My wish is that someone from CipSoft who has never played the game - makes an island and starts at from the beginning and plays solo, i.e. without a guild and freebies to see what it is like. The game isn't hard, it never was. It is an exercise in patience though and if you are given stuff and just level up buildings fast and then have nothing to do, i.e. no adventures to do, people get bored and quit.
Shadowvzs87
23.07.25, 17:10
No, i quit because of real life issues, also in that time was:
- NO starfall
- NO excelsior with free gems
- NO uber generals (best was VETERAN and MMA and later MAJOR general which means WAY higher cost for each adv, because more loss)
- NO client
- NO PFB (i guess neither premium) or easy buffs
- NO improved buildings (maybe except the imp watermill) or magnified builds
- less good event rewards and so on - i talk about 2011-2014 - the golden era of the game).
Why any new player would go and play this game without guild? the devs intentionally added the guild, guild quests, sometimes guildfest, it is like you play an MMORPG but u never do any team thing, it makes 0 sense, like building an economy but you want to do it without any wood..
Biggest issue since i am here, and most of player complained about those (few of them already changed with Cipsoft):
- the server stability which very very bad impression for the new players (cannot play during the events because the server and hammerman)
- the game itself lack of several quality of life feature (veteran players with hundred of explorers cannot handle with browser)
- no communication, they not cared about the users and their feedback (when i left was a lot forum event check now the forum)
- game technology outdate (eg. cannot play on phone when most of user use phone to play in this world, world evolved in last 15 years, the game not much)
No, i quit because of real life issues, also in that time was:
- NO starfall
- NO excelsior with free gems
- NO uber generals (best was VETERAN and MMA and later MAJOR general which means WAY higher cost for each adv, because more loss)
- NO client
- NO PFB (i guess neither premium) or easy buffs
- NO improved buildings (maybe except the imp watermill) or magnified builds
- less good event rewards and so on - i talk about 2011-2014 - the golden era of the game).
Why any new player would go and play this game without guild? the devs intentionally added the guild, guild quests, sometimes guildfest, it is like you play an MMORPG but u never do any team thing, it makes 0 sense, like building an economy but you want to do it without any wood..
Biggest issue since i am here, and most of player complained about those (few of them already changed with Cipsoft):
- the server stability which very very bad impression for the new players (cannot play during the events because the server and hammerman)
- the game itself lack of several quality of life feature (veteran players with hundred of explorers cannot handle with browser)
- no communication, they not cared about the users and their feedback (when i left was a lot forum event check now the forum)
- game technology outdate (eg. cannot play on phone when most of user use phone to play in this world, world evolved in last 15 years, the game not much)
So people have the option to play solo or in a guild without masses of help which ruins the game for many players - it is one thing to make it preferable quite another to make it required. That is why I suggested it. And you never mentioned if you started a new island from level 1 last November or just continued on from where you quit.
And yes server stability is a problem but it seemed okay before they did the football event update. And veteran players don't need to send out explorers all the time - it is just their choice to do so. No one who just started last November is going to have a problem sending out a lot of explorers - that isn't an issue new players experience at all.
Shadowvzs87
23.07.25, 20:57
started from 0, i lost the account probably with the 2014 September account migration....
On the old account the biggest help was the forum and social media events from BB, in that time they was active and you was able to win gem via joining to the forum and fb events
I know more players who were very frustrated because of the valentine event (was unplayable for days) also if someone go to the holiday then very hard to play from mobile (few thing it is technically even impossible)
About the sending out explorers are choice, true, same choice than you join to guild or no, both cases you can gain so much and lose (if not send the explorers/not join to a guild), so i do not understand why should someone complain if know the benefit but choice the slower way?
You said the new players are not doing adv, i did it when was lower, BR/Siege, later Horseback/Outlaws etc they are not hard, but with this philosophy the lv80 players also do less or no adv (except event), no starfall etc because it give no benefit, i think most beauty in this game is the progressing/growing and strategy how you plan to do that, that is the essence of the game and that already enough fast (at least the leveling part, in 1-2 weeks i was over level 30 and joined to guildfest event with doing Sieges with normal generals, quests nearly help enough much until player can do adventures and buying example a YGG makes huge difference as well in early game) :)
You said the new players are not doing adv, i did it when was lower, BR/Siege, later Horseback/Outlaws etc they are not hard, but with this philosophy the lv80 players also do less or no adv (except event), no starfall etc because it give no benefit, i think most beauty in this game is the progressing/growing and strategy how you plan to do that, that is the essence of the game and that already enough fast (at least the leveling part, in 1-2 weeks i was over level 30 and joined to guildfest event with doing Sieges with normal generals, quests nearly help enough much until player can do adventures and buying example a YGG makes huge difference as well in early game) :)
I am not clear if you even know what my original suggestion was.
Shadowvzs87
24.07.25, 05:16
I am not clear if you even know what my original suggestion was.
https://forum.thesettlersonline.com/threads/39765-FAQs-about-the-takeover-of-The-Settlers-Online-by-CipSoft-the-future-and-our-plans?p=376122&viewfull=1#post376122
I told i have way different experience about leveling, mainly the lv50, because i was level ~45/48 pretty fast with adventures during the xmass event (so 5-6 weeks), I think my statement still valid, players leave not because of the leveling progress but because of more serious issues, stability, support etc others said if they leave from leveling then above 50 because till lv50 you can do easily then it became harder and need more grind, if between 1-10 became even more easy progress then it became more "shocking" the leveling afterwards (for that player who would leave because of that) and also more lv80 player became less active because reached the leveling goal so not sure if worth to make it more easier, that was my opinion.
If the game is exciting (forum/in game events), server is stable, you can play from anywhere, there is a solid customer support then leveling factor is a less important (personally i also like the guildfest event concept, just maybe with different reward but that could activate the players to do play, and collaborating event which makes it more fun)....
Other than that yeah, adding map fragments maybe make sense to the new players, but example in the guild often the higher levels already have too much and give free adv's to the low level players.
The rarity provision house is available at Christmas event. So you should have never encountered the same problem as someone starting in spring. I ended up having to buy one from the merchant because nothing but constant problems with map fragments. I am near 60 now but can't get YWC from the merchant because I need map fragments and now tomorrow they have a venture season which again requires map fragments. I would much have preferred to spend gems on generals but that lack of ability to generate map fragment is just a constant source of frustration.
Shadowvzs87
24.07.25, 11:56
You have right, i not experienced this issues, simple reason because the older players in most of the guild give you adventures, i do not see any sense to craft map fragment, rarity provision house is busy with crafting manuscripts (and grill steak buff if i have too less).
I am sure if example you ask then you can get YWC, also you can discover the TO (trade office) option where the players sell for other things, after you have YWC, simple you can sell the first/second/third thief adv in TO for other YWC from the YWC's loot so you can make YWC and you will never will out from it. (on sandyc. the players buy 2nd thief example for 10 YWC)
The non ali adventures (which also not rare like misty cake etc) the higher players often donate if you ask them because they can get via adventure search (what also an option to you if you buy more savage explorer for gem and send all of them for adv search between the events to prepare to the next event).
However most of the even favoritize the YWC (football, easter, xmass, anniversary and i guess halloween too), and makes it the most rewarded adv if we think to reward/time ratio, even now with 100% for ventures, still doing YWC because give better exp/rss compared with time and invesment
BTW you cannot get venture type adventure with mapfragment, only excelsior give it with crystal which not tradeable
@BB_Cip_Mirade
There is a 100% gem sales on all servers, except the US server?!?!?!?! Why does the US server miss out on the offer?!
Shortly after I sent this message, the offer appeared magically on the US site as well...
well make it a fair game for all close or ban the Client
well make it a fair game for all close or ban the Client
It is banned, that has never changed after they moved to unity
Can cipsoft do more to stop it- only after they are in control of the infrastructure which is a few months away
many peeps still use it and its unfair to players who play by the rules : (
Kubiiiii_CZE
31.07.25, 15:17
It is banned, that has never changed after they moved to unity Not true. In the first post of this thread, Q's and A's from Mirade:
Q: How will unofficial clients be handled? A: We generally advise against using unofficial clients because we cannot ensure that the game will run properly. We also cannot provide technical support for them. And the same was with Ubi, in other words like "we do not recommend playing with client, if something f***s up it is your responsibility and we cannot help to solve your problem then, solve it yourself" - possibly still to be found somewhere in the depths of this forum.
This is still the official rules of conduct for the game
Cheats and Programs
Any type of macro, script, bot or other program that can change the way the game interface works is strictly forbidden and could result in an immediate ban.
In regards to third-party extensions (like Chrome), we highly recommend users don't install software that can interfere with "The Settlers Online". While they may seem beneficial, they can jeopardise the security of your data, such as your login details. It's also a breach of our Terms of Service, which can result in action being taken against your account.
Both BB and cipsoft mods have stated ambiguous comments on this - BB has firmed this up multiple times after that that third party software is forbidden.
So as long as the in game rules cof conduct are not modified, they stand in my opinion - if they chose not to enforce em, is a different discussion entirely
Shadowvzs87
31.07.25, 19:19
many peeps still use it and its unfair to players who play by the rules : (
many veteran would not play without it, because of empty promises (https://forum.thesettlersonline.com/threads/39618-Sneak-Peek-Group-Sending) with the bulk explorer/geo etc from the BB side.
Also they will not get extra resource or buffs etc, it has quality of life improvements, you should know if you tried, it is not a hack tool...
Even against the rules as third party but not a cheat tool.
I also use client for buffing, sending explorers, I spent more hundred euro only just in the last few weeks for gems like many other player as well (https://www.thesettlersonline.com/en/shop), who want to cheat would not spend into a game because he knows he will lose it...
So what is the point to ban players who's really care about the server and support it as well even so much server issue, problems?
I am here with a longer break but still from 2011, never used cheats but client yes.
Then go ban me because I had less time I used for self buff my buildings with my own buffs, which created by own rarity prov. house from my own rss or sent the explorers what I bought with money and ban all client users then check how many player left when you start a coop adv, using Trade Office etc
I think to most of veterans who currently still active and help to new players from their own gathered rss and advice....
No one would use the client if the BB ever would fixed the pain point problems because:
- if i come online i do not want waste more than a half hour just to do a daily routine as buffing buildings, sending explorers after the work I have some free time (which maybe fun when u have 10 explorer and 40 building but not when you have 200-300) and so on...
- players love this game because they can do a chill adv, or talk with others, do a coops, expeditions, guild quest, pathfinder quests or participate to the current events, not to waste time each day with boring things then after they wasted (probably) half of their free time only because with the repeatable routine mechanism, lack of creative bulk/batch features/improvements...
That's not fun at all at higher level....
Hi,
With regards to the migration, in the past I used an old university email to create my account as well as a mobile number from the country where I was studying. Since I moved back to my home country, I do not have access to the old uni email, nor the mobile number. I still have access to my tso account since I remember my password.
However with the forthcoming migration, I fear that if there is an authentication required via email or mobile number to log in on the new servers, I will not be able to do so.
Is there a way for me to change my account's email address and mobile number to ones that I can access? If there is a need to prove that it is my account, my uni email is my name and surname, so I can send a scan of my ID, and i believe cipsoft can also verify payments I have made when buying gems.
I have invested considerable amount of time and money into this account and I would be very sad of losing it because of migration to new servers. I do not know the future process of accessing my account when the migration occurs, but changing my account details to my current email add and phone number would make things easier in the future.
I hope CIPSOFT can help me to sort out this issue.
up till now, all cases i have heared with account issues that go beyond the regular ones you can fix with the online tools, cipsoft points at BB and shrugs shoulders and says we cant do anything, go there- and ubisoft doesnt help - which is logical as it doesnt serve their interests to do so anyway
So people lost accounts and no one seems willing to put in the effort to solve it
Shadowvzs87
02.08.25, 13:36
up till now, all cases i have heared with account issues that go beyond the regular ones you can fix with the online tools, cipsoft points at BB and shrugs shoulders and says we cant do anything, go there- and ubisoft doesnt help - which is logical as it doesnt serve their interests to do so anyway
So people lost accounts and no one seems willing to put in the effort to solve it
@Accar
I lost mine too, with ~3-4 year progress, they said cannot do anything, I had facebook login long ago when the server was started, ubi said they cannot recover it, because i was inactive during they had the migration in 2014 september or maybe when they had the facebook migration, however maybe you can mail directly to Cipsoft (you can find their email address on their website) maybe you have luck,
If you get no help, then just create a new one on Sandycov and we can help (if your account was old like mine, then now easier to catch up than 10 years ago).
princess1974
03.08.25, 10:44
Moderators - what a wonderful contribution they make to the game. Selflessly giving their time to improve the experience of players. Helping and supporting, explaining rules and player bahaviours to ensure a suitable experience of the game for all who choose to play.
Years of experience has shown that the positive contribution of non-employees (i.e. unpaid volunteers) provides a valuable addition to the game.
I'd like to see moderators become a part of the game again - providing their valuable yellow text chat in global channels, and in whisper, to provide all sorts of information and updates.
Here's hoping! :)
Priscilla,
Ps Please Fix Guild Market Vote also :)
BB_Cip_Mirade
04.08.25, 13:17
Greetings,
Is there a way for me to change my account's email address and mobile number to ones that I can access? If there is a need to prove that it is my account, my uni email is my name and surname, so I can send a scan of my ID, and i believe cipsoft can also verify payments I have made when buying gems.
Have you tried changing your email address via Ubisoft's account management? It's linked in your profile on the TSO website (My profile > Data change). If this doesn't work you can also try contacting our customer support and explain your case. Maybe they are able to help you.
Greetings,
Have you tried changing your email address via Ubisoft's account management? It's linked in your profile on the TSO website (My profile > Data change). If this doesn't work you can also try contacting our customer support and explain your case. Maybe they are able to help you.
To change either, you will need to confirm that it is really you, through the other authentication method. So if you have lost access to both, you can still log in with the login details, but you can no longer change anything on the account information
BB has been particularly unhelpfull in sorting these issues
whocaresanyway
04.08.25, 22:14
Moderators - what a wonderful contribution they make to the game. Selflessly giving their time to improve the experience of players. Helping and supporting, explaining rules and player bahaviours to ensure a suitable experience of the game for all who choose to play.
Years of experience has shown that the positive contribution of non-employees (i.e. unpaid volunteers) provides a valuable addition to the game.
I'd like to see moderators become a part of the game again - providing their valuable yellow text chat in global channels, and in whisper, to provide all sorts of information and updates.
Here's hoping! :)
Priscilla,
Ps Please Fix Guild Market Vote also :)
if only they listened hey
Shadowvzs87
05.08.25, 12:26
Greetings,
Have you tried changing your email address via Ubisoft's account management? It's linked in your profile on the TSO website (My profile > Data change). If this doesn't work you can also try contacting our customer support and explain your case. Maybe they are able to help you.
the server is down or schedule was started earlier? :) I started an expedition and i was at the map boss when the server went down and expedition have have 4h-5h limit, i hope i can finish it
[EDIT] after around 1 or 1.5 hours the server was up again
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