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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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    • Threads: 69
    • Posts: 1,431
  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 37,957
    13.11.23 03:13 Go to last post
  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 148,903
    08.11.23 11:58 Go to last post
  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,367,633
    18.08.23 10:52 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 166,652
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 770,991
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 183,647
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Easter event 2023 wrong price?

    Edit: title says 2023 I meant 2024 ofc.. I just got the "Colorful Box" from easter event merchant. Price says 11199 eggs. I checked my...

    Started by Niclin, 24.03.24 09:56
    • Replies: 4
    • Views: 245
    Yesterday 16:41 Go to last post
  2. cant log in into game

    Hello,am having problem loading into game.On work i can play,on phone i can log just for forum i understand i cant play on phone.But on computer at...

    Started by Damirrrrr, Yesterday 15:28
    • Replies: 0
    • Views: 58
    Yesterday 15:28 Go to last post
  3. gm_dialog_Plain is not defined

    Having been booted out twice in the last 5 minutes I now can't even load the game at all, even after clearing all site data (includes Unity DB etc.)...

    Started by Usermaatre, 12.06.23 01:58
    • Replies: 6
    • Views: 2,365
    Yesterday 12:04 Go to last post
  4. log in issues

    is there a problem with the server? I cannot log in it freezes at the last bit

    Started by Margowicz1, Yesterday 09:49
    • Replies: 8
    • Views: 169
    Yesterday 12:03 Go to last post
  5. Starfall Rooting Out The Problem is problematic!

    Have just finished this starfall quest for the second time and for the second time the following problem occurred. Obviously there are no mines to...

    Started by drouc, 22.03.24 15:52
    • Replies: 9
    • Views: 1,446
    Yesterday 09:20 Go to last post
  6. More SCRAPPER mining problems

    Got the mining bit OK but unable to produce or use lubricant. There is no option to produce more lubricant and I am unable to use any of the...

    Started by Sparkaktus, 23.03.24 10:03
    • Replies: 2
    • Views: 139
    23.03.24 13:11 Go to last post
  7. Wait 1 Hour??

    So, now the Starfall quests have an added "Wait One Hour" to steps that used to be accomplished quickly?? (by making the components or trades or...

    Started by MrsMagoo, 13.03.24 16:27
    • Replies: 4
    • Views: 379
    22.03.24 15:55 Go to last post
  8. Question Easter Event merchant Fluffy Butte missing for gems?

    From Dev Diary: Name: Fluffy Butte Explorer (Limit: 1 for Eggs, 3 for Gems) Description: With strong legs he hop his way in and out of task 3...

    Started by Bukken74, 18.03.24 11:47
    easter, merchant
    • Replies: 9
    • Views: 384
    22.03.24 13:09 Go to last post
  9. SCRAPPER mining problem

    Yesterday I placed all SCAPPERS to mine. BOOM! I was locked out. Today I got back in, just to find that one of those is not mining. Seems that...

    Started by JJKom, 27.01.24 07:35
    2 Pages
    1 2
    • Replies: 16
    • Views: 3,274
    22.03.24 08:58 Go to last post
  10. starfall mystery boxes from leftover mining shards

    during 'rock in a hard place' I gained 5 boxes of offcuts which gave me shards in my star, just started 'altered state' and again I was given 5...

    Started by andi13, 31.01.24 09:39
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 7,589
    21.03.24 10:51 Go to last post
  11. Still Cant Login after Maint

    I've already deleted webcache still a no-go. It gives this error message in the console. (attached file) EDIT: I can play just fine on Firefox...

    Started by Solthariun, 13.03.24 14:37
    • Replies: 2
    • Views: 291
    21.03.24 09:56 Go to last post
  12. update 13/03/24

    when i log in get to home page but when i press play goes to load bar but when brown bar gets to full nothing happens. will not load, i cannot play...

    Started by Findbar-Luck, 13.03.24 17:55
    2 Pages
    1 2
    • Replies: 13
    • Views: 824
    21.03.24 09:55 Go to last post
  13. Friend function list can't shown all.

    that list always shown half,Top of function list always can't higher than friend list,don't matter click where ever . It display like this image.

    Started by LeeTengFaiUK, 20.03.24 22:15
    • Replies: 0
    • Views: 131
    20.03.24 22:15 Go to last post
  14. Starfall - Residue Processing

    Hi, I'm currently busy with the new Starfall quest, I am at the part "Residue Processing" where I need to craft a Basic Compendium of Starfall...

    Started by Danus1986, 30.01.24 16:10
    3 Pages
    1 2 3
    • Replies: 23
    • Views: 7,925
    20.03.24 21:34 Go to last post
  15. Hero Ore and Offbeat roads can we get some titanium rewards for these

    I have umpteen explorers who have the maximum number of books used on Hero Oe and Offbeat roads which are supposed to increase the possibility of...

    Started by MaelstromJ, 17.03.24 12:34
    • Replies: 0
    • Views: 152
    17.03.24 12:34 Go to last post
  16. Royal Explorer Malfunction

    Have the royl explorers stopped finding token ? Ive got three of them not one of them has found tokens for ages.

    Started by MaelstromJ, 17.03.24 12:29
    • Replies: 0
    • Views: 141
    17.03.24 12:29 Go to last post
  17. stardust motes

    How do I collect these? clicking on them does nothing

    Started by rogwat48, 14.03.24 10:04
    • Replies: 3
    • Views: 222
    15.03.24 09:59 Go to last post
  18. Angry Everyday server/game outages

    What is happening everyday? Is BB even aware that every morning TSO site is down/can't be reached? This is happening every day since last...

    Started by sk_setttler, 09.03.24 06:37
    • Replies: 3
    • Views: 352
    14.03.24 19:24 Go to last post
  19. Locked Out

    Hi just tried to load game and got the message server zone crashed. Also friend has tried to visit and it says unable to load friends island. What...

    Started by Julezy, 24.02.24 18:41
    2 Pages
    1 2
    • Replies: 19
    • Views: 3,052
    14.03.24 13:05 Go to last post
  20. Still Locked Out

    What is going on Still cant get into the game since 24th Feb. Done everything you have asked, cleared unity cache blah blah blah. Missed end of...

    Started by Julezy, 07.03.24 06:47
    • Replies: 8
    • Views: 416
    14.03.24 13:02 Go to last post

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