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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 382,640
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,596
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 464,578
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,750,291
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,069
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 422,807
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. We are unable to play!!

    I haven’t been able to play for 12 hours. The game starts but doesn’t load. Many other users are reporting the same problem on different channels,...

    Started by f1gurka, 21.08.25 08:47
    7 Pages •
    1 2 3 ... 7
    • Replies: 61
    • Views: 8,735
    binderbergerAres
    Yesterday 18:12 Go to last post

  2. Unknown ID and Combat Academy Problem

    Hello, I've been getting weird bugs in the game for a very long time (for years). I've opened a ticket with the support team about it before, and...

    Started by Agony, 07.01.25 19:36
    • Replies: 5
    • Views: 3,871
    Tujue
    Yesterday 11:26 Go to last post

  3. Connection issues

    Says resolved but i am unable to log into the game ?

    Started by Lilygreenwalter, 03.09.25 19:51
    • Replies: 0
    • Views: 472
    Lilygreenwalter
    03.09.25 19:51 Go to last post

  4. Ares down again for several players

    I see on the landing page the log in issues have been resolved. Ha now I cannot log in. I can get as far as a glimpse of my avatar and see my...

    Started by brockz1983, 30.08.25 13:12
    • Replies: 1
    • Views: 399
    ralphvold19
    30.08.25 13:31 Go to last post

  5. Mountain Clan Colossus

    By solving the task, Community-Goal – Phase 2 i didn't get it building Mountain Clan Colossus, she didn't show up Star menu. I logged out and she...

    Started by Igracic01, 24.08.25 20:09
    • Replies: 2
    • Views: 770
    Ozyman21
    25.08.25 12:13 Go to last post

  6. Can't Log in/Help plz

    Hey guys, I can't log in into my "palec1950" account. The screen loads and nothing happens. I made a new account and I can play normal. Is my...

    Started by palec1950, 25.08.25 09:44
    • Replies: 0
    • Views: 2,457
    palec1950
    25.08.25 09:44 Go to last post

  7. Servers are not working.

    The servers has been down for two days, and I can't log in. Could you finally fix this? A lot of people are reporting this, but you're doing...

    Started by Akrise, 22.08.25 17:00
    • Replies: 2
    • Views: 6,694
    Akrise
    23.08.25 12:42 Go to last post

  8. Buff effect not works with the Saltpeter Industrial mine

    Hi. the PFB (Prestigious friend buff) doesn't applied to the industrial mine. - both mine extract 7 salt peter in 1 cycle (i have normal saltpeter...

    Started by Shadowvzs87, 21.08.25 06:54
    1 Attachment(s)
    • Replies: 0
    • Views: 2,648
    Shadowvzs87
    21.08.25 06:54 Go to last post

  9. Cool login

    is there a problem with loading game it keepspopping up saying server error crash

    Started by dannyjf, 19.08.25 21:56
    • Replies: 0
    • Views: 931
    dannyjf
    19.08.25 21:56 Go to last post

  10. your server - Sandy cove

    people can't get into adventures - I can't leave my adventure - I have generals trying to go home and disappearing and then appearing and packing up...

    Started by Larasxx, 13.08.25 08:53
    • Replies: 5
    • Views: 1,697
    bankeris
    19.08.25 11:42 Go to last post

  11. Starfall _ same quests series repeating

    I have gotten Rooting out the Problem 3 of the last 5 times. I just did it and I got it again.

    Started by Larasxx, 14.08.25 18:07
    • Replies: 2
    • Views: 11,669
    Larasxx
    16.08.25 01:04 Go to last post

  12. Sandycove - constantly disconnecting

    People on help chat were mentioning this hours ago but I wasn't having a problem then. About 30 minutes ago I started having problems and got kicked...

    Started by Larasxx, 05.08.25 12:41
    • Replies: 1
    • Views: 3,993
    Larasxx
    05.08.25 13:44 Go to last post

  13. Can't get into either the US server or test server - invalid login

    can't log in - getting invalid uplay login error https://imgur.com/a/p7xGZk5 I am currently in Sandycove but have been in for 4 hours or so. I...

    Started by Larasxx, 29.07.25 14:18
    • Replies: 3
    • Views: 32,130
    Kafka-
    30.07.25 05:54 Go to last post

  14. Server Zone Crashed: An Error Was Detected on This Zone. Please Try Again

    I am getting this error Server Zone Crashed: An Error Was Detected on This Zone. Please Try Again I cannot log in to my account? Anything happen...

    Started by Pipi78, 28.07.25 23:24
    server zone crashed
    • Replies: 1
    • Views: 14,129
    Mino
    29.07.25 10:03 Go to last post

  15. PVP/Expedition bugs

    - expedition is very bug like i send the marshals there then i go back to my main island to craft some medipack and when i return again to the...

    Started by Shadowvzs87, 25.07.25 17:04
    • Replies: 1
    • Views: 5,298
    Qualan
    26.07.25 13:47 Go to last post

  16. [BUG] Cannot cancel the adventure invitation

    Hi, I cannot cancel the adventure invitation, i click to cancel, i have the prompt dialog for the confirmation and i click to the check mark (ok...

    Started by Shadowvzs87, 12.06.25 10:46
    • Replies: 2
    • Views: 2,887
    Qualan
    24.07.25 06:14 Go to last post

  17. Weekly Challenge

    Since maintenance, provision house does not have the weekly tab.

    Started by sparkies2013, 23.07.25 19:13
    • Replies: 2
    • Views: 2,030
    Qualan
    24.07.25 06:11 Go to last post

  18. WebGL

    Now I suddenly got this message when I try starting to play. "Your browser does not support WebGL." So does this mean I can't play anymore? Why...

    Started by Kettumus, 21.07.25 07:03
    • Replies: 4
    • Views: 3,492
    Durin_d
    23.07.25 11:09 Go to last post

  19. Login Problems are not Resolved

    A message is appearing that log in problems for all regions have been fixed but I still am not able to access the US servers on any browser. I had...

    Started by Larasxx, 14.06.25 17:57
    4 Pages •
    1 2 3 ... 4
    • Replies: 33
    • Views: 58,827
    LouiseM
    18.07.25 22:09 Go to last post

  20. Ares down once again????

    Ares dead again cannot get to landing page got a maintainance screen. I have tried everything issue is not on my end. How is this even fair. I am...

    Started by brockz1983, 04.07.25 19:41
    2 Pages •
    1 2
    • Replies: 10
    • Views: 6,405
    Larasxx
    08.07.25 22:51 Go to last post
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