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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,467

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 355,944
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 108,820
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 431,390
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,685,345
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,061,713
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 408,976
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. A new event and...we can't login anymore.. New tradition ubisoft?

    Well we had to wait for it.. But sure... connection has been lost.... And sure...ubisoft doesnt respond.. They never do

    Started by theemutsje, Yesterday 06:52
    • Replies: 0
    • Views: 320
    theemutsje
    Yesterday 06:52 Go to last post

  2. guild market

    are you ever going to change it or is it just a screw you lot we're out (ubi point of view)?

    Started by Margowicz1, 15.04.25 09:25
    • Replies: 2
    • Views: 287
    Margowicz1
    19.04.25 13:47 Go to last post

  3. Happy BAD SERVER Easter event?

    Am I the only one not being able to log back in the game (again)? :/

    Started by silvioito, 15.04.25 06:42
    • Replies: 2
    • Views: 206
    Margowicz1
    15.04.25 09:24 Go to last post

  4. Unknown ID and Combat Academy Problem

    Hello, I've been getting weird bugs in the game for a very long time (for years). I've opened a ticket with the support team about it before, and...

    Started by Agony, 07.01.25 19:36
    • Replies: 4
    • Views: 2,748
    qTelemnar
    04.04.25 09:39 Go to last post

  5. Test server bug(i do not know how to get to test forum, i am just helping a person)

    Hi Devs [PXL]Dappadon named so on Northisle server, has been playing on test server and got the package with fluffy bute explorer to play around...

    Started by pensio, 01.04.25 19:10
    • Replies: 1
    • Views: 524
    Qualan
    02.04.25 10:11 Go to last post

  6. oil mill + oil refinery not working right

    oil mill is not working right. it,s putting 8 when it should be putting out 25 oil refinery is not working right . it,s putting out 49 when it...

    Started by saloman, 17.05.23 12:09
    • Replies: 5
    • Views: 11,438
    casel0gic
    02.04.25 00:15 Go to last post

  7. Angry 3rd Event with Login Problems

    This event, marks the 3rd event, since Halloween 2024, where at the last days of an event, and especially over the weekend, the game becomes...

    Started by BlackHeat, 24.02.25 15:29
    4 Pages •
    1 2 3 ... 4
    • Replies: 30
    • Views: 7,023
    Cheetah2_777
    14.03.25 19:28 Go to last post

  8. Post Time to let BB know how we feeL

    :mad: ::E:: ::crossbow:: ::fishfood:: ::skull:: ::bomb:: ::cannon:: ::tools:: It has been 2 weeks now that Sandycove have been un-playable,...

    Started by N1K0L4Z, 09.03.25 12:31
    2 Pages •
    1 2
    • Replies: 16
    • Views: 2,306
    ambandil
    12.03.25 12:49 Go to last post

  9. Server Zone Crashed

    I have had this error all day, tried different browsers and also cleared cache. Any ideas? My son can log in fine to his account...

    Started by Dougie_180, 27.02.25 18:29
    2 Pages •
    1 2
    support 1 Attachment(s)
    • Replies: 11
    • Views: 2,247
    Major_Lance
    05.03.25 17:27 Go to last post

  10. connection to the server has been lost

    For days. different times terrible... and ubisoft is silent/non reachable as always. And no communication as always Nice way to destroy our joy...

    Started by theemutsje, 05.03.25 17:25
    • Replies: 0
    • Views: 785
    theemutsje
    05.03.25 17:25 Go to last post

  11. Flying ice palace

    My ice palace is lost its footing It is floating approximately 1 cm above the text that is displaying the name of the Palace. The name Ice Palace...

    Started by wintertime, 05.03.25 15:59
    • Replies: 0
    • Views: 614
    wintertime
    05.03.25 15:59 Go to last post

  12. Hammerman is gone

    Hammermen is gone. Now it is so boring and easy to play. However, Hammermen promised to come back for the next event to give players some fun and...

    Started by Doritis, 04.03.25 14:06
    • Replies: 5
    • Views: 1,246
    silvioito
    05.03.25 08:05 Go to last post

  13. Game Crashing

    Another weekend of being kicked of game. Cant stay in more than a few minutes and when i manage to stay in i try and open mail and get kicked out. ...

    Started by Julezy, 23.02.25 08:08
    4 Pages •
    1 2 3 ... 4
    1 Attachment(s)
    • Replies: 35
    • Views: 24,080
    RXAXM777
    03.03.25 18:38 Go to last post

  14. Locked out Again.

    Thanks again, Now my island is locked, !year ago you did the same thing to me, same event, sent you tickets with screenshots. Would a BB please...

    Started by Julezy, 27.02.25 08:41
    • Replies: 0
    • Views: 846
    Julezy
    27.02.25 08:41 Go to last post

  15. Migration to Ubisoft Account Failed

    I am posting this on behalf of a friend, as the forum will not allow them to post (probably part of the issues they are having). They used to play...

    Started by EsmeSilverbranch, 13.02.25 13:47
    • Replies: 2
    • Views: 1,397
    EsmeSilverbranch
    13.02.25 21:44 Go to last post

  16. UBI error

    When logging in i am getting a UBIsoft error Invalid Next URL https://www.thesettlersonline.com/uplaylogin find attached a copy

    Started by hiswitzend, 12.02.25 12:24
    3 Pages •
    1 2 3
    1 Attachment(s)
    • Replies: 20
    • Views: 14,332
    Kraatz
    12.02.25 21:24 Go to last post

  17. Not logging in

    I have anew mac mini m4 and I am finding it nearly immpossible to login to the game. When I enter the login details the screen flashes twice and then...

    Started by Charente, 05.02.25 08:20
    • Replies: 1
    • Views: 1,531
    First_Lord
    07.02.25 23:13 Go to last post

  18. General went missing after sending to a mission.

    I sent four YGG generals to an adventure island (Secluded Experiments). Three arrived, and one never showed up. He disappeared in both main island...

    Started by mr_untitled, 02.02.25 06:35
    • Replies: 0
    • Views: 1,132
    mr_untitled
    02.02.25 06:35 Go to last post

  19. Not getting credit for Pathfinder Guild Coin Quest

    One of my Pathfinder quests was to gather 150 Guild coins. I was at 121 yesterday. This morning I went to collect the 77 coins that the guild earned...

    Started by polarbarez, 25.01.25 15:49
    • Replies: 1
    • Views: 1,411
    Qualan
    26.01.25 17:55 Go to last post

  20. Achievements for Horseback and Third thief

    Completed Horseback for the achievement "Bring More Guns". Using only soldiers. Achievement has not been considered to be done. Is it a bug with...

    Started by Cillet, 09.01.22 12:26
    2 Pages •
    1 2
    • Replies: 15
    • Views: 31,788
    Shadowvzs87
    22.01.25 08:59 Go to last post
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