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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 372,866
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,221
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 454,943
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,115
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,146
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 416,917
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Servers are not working.

    The servers has been down for two days, and I can't log in. Could you finally fix this? A lot of people are reporting this, but you're doing...

    Started by Akrise, Today 17:00
    • Replies: 0
    • Views: 34
    Akrise
    Today 17:00 Go to last post

  2. We are unable to play!!

    I haven’t been able to play for 12 hours. The game starts but doesn’t load. Many other users are reporting the same problem on different channels,...

    Started by f1gurka, Yesterday 08:47
    • Replies: 5
    • Views: 200
    Qualan
    Today 11:07 Go to last post

  3. Buff effect not works with the Saltpeter Industrial mine

    Hi. the PFB (Prestigious friend buff) doesn't applied to the industrial mine. - both mine extract 7 salt peter in 1 cycle (i have normal saltpeter...

    Started by Shadowvzs87, Yesterday 06:54
    1 Attachment(s)
    • Replies: 0
    • Views: 48
    Shadowvzs87
    Yesterday 06:54 Go to last post

  4. Cool login

    is there a problem with loading game it keepspopping up saying server error crash

    Started by dannyjf, 19.08.25 21:56
    • Replies: 0
    • Views: 239
    dannyjf
    19.08.25 21:56 Go to last post

  5. your server - Sandy cove

    people can't get into adventures - I can't leave my adventure - I have generals trying to go home and disappearing and then appearing and packing up...

    Started by Larasxx, 13.08.25 08:53
    • Replies: 5
    • Views: 503
    bankeris
    19.08.25 11:42 Go to last post

  6. Starfall _ same quests series repeating

    I have gotten Rooting out the Problem 3 of the last 5 times. I just did it and I got it again.

    Started by Larasxx, 14.08.25 18:07
    • Replies: 2
    • Views: 3,671
    Larasxx
    16.08.25 01:04 Go to last post

  7. Sandycove - constantly disconnecting

    People on help chat were mentioning this hours ago but I wasn't having a problem then. About 30 minutes ago I started having problems and got kicked...

    Started by Larasxx, 05.08.25 12:41
    • Replies: 1
    • Views: 1,337
    Larasxx
    05.08.25 13:44 Go to last post

  8. Can't get into either the US server or test server - invalid login

    can't log in - getting invalid uplay login error https://imgur.com/a/p7xGZk5 I am currently in Sandycove but have been in for 4 hours or so. I...

    Started by Larasxx, 29.07.25 14:18
    • Replies: 3
    • Views: 12,814
    Kafka-
    30.07.25 05:54 Go to last post

  9. Server Zone Crashed: An Error Was Detected on This Zone. Please Try Again

    I am getting this error Server Zone Crashed: An Error Was Detected on This Zone. Please Try Again I cannot log in to my account? Anything happen...

    Started by Pipi78, 28.07.25 23:24
    server zone crashed
    • Replies: 1
    • Views: 5,463
    Mino
    29.07.25 10:03 Go to last post

  10. PVP/Expedition bugs

    - expedition is very bug like i send the marshals there then i go back to my main island to craft some medipack and when i return again to the...

    Started by Shadowvzs87, 25.07.25 17:04
    • Replies: 1
    • Views: 2,355
    Qualan
    26.07.25 13:47 Go to last post

  11. [BUG] Cannot cancel the adventure invitation

    Hi, I cannot cancel the adventure invitation, i click to cancel, i have the prompt dialog for the confirmation and i click to the check mark (ok...

    Started by Shadowvzs87, 12.06.25 10:46
    • Replies: 2
    • Views: 1,883
    Qualan
    24.07.25 06:14 Go to last post

  12. Weekly Challenge

    Since maintenance, provision house does not have the weekly tab.

    Started by sparkies2013, 23.07.25 19:13
    • Replies: 2
    • Views: 943
    Qualan
    24.07.25 06:11 Go to last post

  13. WebGL

    Now I suddenly got this message when I try starting to play. "Your browser does not support WebGL." So does this mean I can't play anymore? Why...

    Started by Kettumus, 21.07.25 07:03
    • Replies: 4
    • Views: 1,866
    Durin_d
    23.07.25 11:09 Go to last post

  14. Login Problems are not Resolved

    A message is appearing that log in problems for all regions have been fixed but I still am not able to access the US servers on any browser. I had...

    Started by Larasxx, 14.06.25 17:57
    4 Pages •
    1 2 3 ... 4
    • Replies: 33
    • Views: 27,862
    LouiseM
    18.07.25 22:09 Go to last post

  15. Ares down once again????

    Ares dead again cannot get to landing page got a maintainance screen. I have tried everything issue is not on my end. How is this even fair. I am...

    Started by brockz1983, 04.07.25 19:41
    2 Pages •
    1 2
    • Replies: 10
    • Views: 3,892
    Larasxx
    08.07.25 22:51 Go to last post

  16. Starfall bugs

    I have a problem with Starfall quest. I actually have two main tasks and two subtasks. https://prnt.sc/fzuYn2MypvzH For this reason, I cannot solve...

    Started by Igracic01, 08.07.25 14:53
    • Replies: 0
    • Views: 2,005
    Igracic01
    08.07.25 14:53 Go to last post

  17. game doesnt run?

    https://www.thesettlersonline.net/en/home tried to lgo in but got the maintainance thing again while it was going fine since last time.

    Started by darkmobius, 30.06.25 16:57
    • Replies: 5
    • Views: 1,929
    Larasxx
    04.07.25 22:09 Go to last post

  18. Game vulnerability technical issues

    Hello, General disappeared due to a bug during my adventure. Please help me recover the data

    Started by Doubaoxiaoyu, 22.06.25 09:08
    • Replies: 1
    • Views: 5,879
    Qualan
    22.06.25 17:16 Go to last post

  19. [bug] Cannot go to my own adventure

    During the events we get the most of event resource and exp from adv but still we have that bug where the game became crazy and I get hammer issue...

    Started by Shadowvzs87, 22.06.25 06:38
    • Replies: 0
    • Views: 1,432
    Shadowvzs87
    22.06.25 06:38 Go to last post

  20. Ares down again for several players

    What is actually going on? Ares is down for some folks again. Please advise.

    Started by brockz1983, 19.06.25 02:48
    • Replies: 5
    • Views: 2,038
    Rynama
    21.06.25 16:12 Go to last post
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