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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 45,772
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 179,882
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,422,957
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 180,425
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 821,840
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,347
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Question Negative Pumpkins

    I was moving 26 pumpkins from star to Mayor.. for some reason it did not transfer, so I tried again.. but I ended with -27 ? :confused: for...

    Started by AmySafeunderdark, 17.10.17 15:42
    • Replies: 5
    • Views: 8,151
    lordloocan
    24.10.17 00:16 Go to last post

  2. After retrenching general landing zone changes.

    On The Dark Brotherhood i retrenced general from landing zone in top right corner ( where first invited player land ) - after that my landing zone...

    Started by halv12, 20.10.17 08:59
    • Replies: 1
    • Views: 3,003
    cliff60
    22.10.17 20:28 Go to last post

  3. missing Silo's from starmenu

    Hi I buy a silo on trade office but i can't see it in my starmenu?? an the 1 i allready had isn't there ether?

    Started by McSkjold, 21.10.17 08:07
    • Replies: 1
    • Views: 9,515
    Kit_
    21.10.17 09:28 Go to last post

  4. Golem gone

    My golem was buffed and I killed it. The new one started coming with 16 hours counting down. I went to adventure and back and the new one is gone,...

    Started by t00tie, 17.10.17 10:58
    5 Pages •
    1 2 3 ... 5
    • Replies: 49
    • Views: 238,794
    BB_Saqui
    20.10.17 14:31 Go to last post

  5. Moved: Post Halloween Hotfix

    I have still not had a golem spawn on my island, I have emailed support and to date there response has been wait and see followed by are you still...

    Started by WizardofPos, 20.10.17 14:30
    • Replies: -
    • Views: -
    WizardofPos
    20.10.17 12:20 Go to last post

  6. Bounty Hunter Skill broken again

    I do ywc, before event, exact same generals and attack strangely enough. I get 170 star coins, every time. I do ywc, after event starts, exact...

    Started by Ammok, 17.10.17 20:59
    • Replies: 1
    • Views: 8,459
    Ammok
    20.10.17 05:45 Go to last post

  7. 3x bonus not working as expected

    Having played during the easter event and had 3x eggs from adventures with the bonus, I had expected to be getting 3x pumpkin refills with the bonus...

    Started by Paul_the_Pest, 19.10.17 09:50
    • Replies: 3
    • Views: 2,343
    BB_Saqui
    19.10.17 12:56 Go to last post

  8. Unhappy Connection Failed

    This doesn't allow me to play the game, can someone help me? Edit: I've been trying for hours now, and it seems that I just can't get to play. ...

    Started by DrBoom, 18.10.17 08:17
    2 Pages •
    1 2
    • Replies: 15
    • Views: 12,942
    RinceWinde
    18.10.17 18:09 Go to last post

  9. Collecting Pumpkins Questline

    Was doing the Pumpkin Master Event....Collecting pumpkins....had nearly collected 200 when i had to relog..looked at the quest again and now it says...

    Started by Bartlettis, 17.10.17 17:50
    • Replies: 0
    • Views: 1,580
    Bartlettis
    17.10.17 17:50 Go to last post

  10. Problem with small pumpkin cemetery

    Hi, I just bought a small pumpkin cemetery from the shop and placed it on the map. then I noticed that the 'Pumpkin Cemeteries' task was showing...

    Started by JimLeCat, 17.10.17 12:50
    • Replies: 2
    • Views: 3,243
    JimLeCat
    17.10.17 16:16 Go to last post

  11. (Too)Quick emptying pumpkin fields

    Hi, I have problem with noble fields: all 3 are built at same time, all 3 buffed with rainbow snow, one field now have (realistic) 98 pumpkins in it,...

    Started by Teas2012, 17.10.17 13:51
    • Replies: 1
    • Views: 2,170
    Fanfas
    17.10.17 15:04 Go to last post

  12. Achievement for Scenario resource gathering counting wrong (missing 50% ish of loot)

    hi all, For a very long time I have been wondering about my slow progress so decided to investigate and found a problem :( Gathering 1.000.000...

    Started by kke2100, 16.10.17 09:43
    • Replies: 1
    • Views: 3,155
    Kit_
    16.10.17 10:34 Go to last post

  13. Paysafecard Gems Offer has vanished without completing transaction

    On Sandycove I clicked the Paysafecard gems offer, got taken to a new window, clicked continue but never got a login page to complete the...

    Started by SettlerSamuel, 15.10.17 16:17
    gems, offer
    • Replies: 0
    • Views: 6,070
    SettlerSamuel
    15.10.17 16:17 Go to last post

  14. Cannot load Shop page

    Hello Impossible to load the Shop page since this morning. I get this: I have desactivated firefox addons, then tried on chrome and IE to no...

    Started by Arbitrary, 07.10.17 15:22
    • Replies: 3
    • Views: 4,745
    iruet
    14.10.17 09:29 Go to last post

  15. Magnificent Residence covering collectibles in front of them

    In some instances the front of the Magnificent Residence will cover collectibles in front of them, this problem has been here fr quite some time, and...

    Started by mbvdk, 12.06.17 04:52
    2 Pages •
    1 2
    • Replies: 11
    • Views: 21,451
    qawpaw
    12.10.17 04:54 Go to last post

  16. Angry Can't change maps

    I've had this problem for a couple of hours now: I can't change maps. Try going from home island to my adventure or to ls adventure. Sometimes it...

    Started by t00tie, 03.10.17 18:22
    • Replies: 9
    • Views: 15,817
    hades8840
    06.10.17 19:43 Go to last post

  17. Pegi7

    Are you sure this is pegi7 BB?

    Started by t00tie, 05.10.17 06:36
    • Replies: 9
    • Views: 2,592
    BB_Saqui
    06.10.17 12:11 Go to last post

  18. geologist and granite issue

    Hi I wonder if it's a general problem or just me having an issue with my geologists only approx 55% of the time finds depleted granite deposits?...

    Started by Girly68, 02.10.17 06:46
    3 Pages •
    1 2 3
    • Replies: 24
    • Views: 82,206
    Xibor
    05.10.17 01:44 Go to last post

  19. Cancelled trade and someone bought it

    I cancelled a trade and someone still managed to buy it. Bug? Maybe we just clicked the same time and server got confused. :confused:

    Started by kuubel, 04.10.17 15:26
    1 Attachment(s)
    • Replies: 1
    • Views: 5,232
    Xibor
    04.10.17 20:48 Go to last post

  20. Exclamation Daily Guild Quest problem

    The Guild Quest I should have today is really the one I completed yesterday, as you see in the image it says I have still got over 23 hours to...

    Started by needtoplay, 28.09.17 13:14
    • Replies: 7
    • Views: 18,855
    malenebritt1
    02.10.17 16:56 Go to last post
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