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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 44,671
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 174,947
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,414,469
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 178,595
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 814,530
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 191,387
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Background covering text in shop

    Could you please remove that red "You have reached the limit for this item" background from time-limited items in shop.. (eg 1 Premium day among Epic...

    Started by SmurfAsH, 28.09.17 11:35
    • Replies: 0
    • Views: 1,393
    SmurfAsH
    28.09.17 11:35 Go to last post

  2. Mercenary Soldiers/Recruits not placed with any logic...

    Mercenary Recruits and Soldiers (not sure if other are affected) are not sorted with any logic. Recruits should be in front of Soldiers if sorted...

    Started by kke2100, 27.09.17 15:29
    • Replies: 0
    • Views: 1,773
    kke2100
    27.09.17 15:29 Go to last post

  3. Android Phones

    Has anyone gotten Settlers to work on an Android phone? I recently got an S8 and I'd like to be able to on occasion log in with it and it least do...

    Started by Xibor, 25.09.17 23:12
    • Replies: 8
    • Views: 13,225
    iruet
    26.09.17 20:21 Go to last post

  4. Codecs die when Firefox is running Flash

    TSO is causing my codecs to die. If I have my island loaded (flash active), my locally installed codecs fail. This includes youtube, MP3 files,...

    Started by Ammy75, 17.09.17 00:13
    • Replies: 8
    • Views: 25,200
    halv12
    26.09.17 05:24 Go to last post

  5. Question Bluetooth Headphones and Chrome

    I sometimes use a Bluetooth earpiece when playing and it works fine. It lets me hear sounds/events while moving around so I know if something...

    Started by Xibor, 18.09.17 03:22
    • Replies: 7
    • Views: 6,392
    BB_Saqui
    22.09.17 10:23 Go to last post

  6. Rec Guide buff & Myers on barracks

    ok so i had a island recruitment buff running and a Myers on the barracks and the time stated for completion was 1 day 55 mins, the Myers came to...

    Started by Antoneeeee, 18.09.17 11:41
    3 Attachment(s)
    • Replies: 0
    • Views: 1,981
    Antoneeeee
    18.09.17 11:41 Go to last post

  7. Slowed down marshals

    After last maintenance, speed of marshals is not only slowed down, but at first, marshal goes the usual speed, and later they lag and is drawn back ...

    Started by Jonytan, 16.05.17 17:28
    2 Pages •
    1 2
    • Replies: 15
    • Views: 24,644
    TheVictorious
    15.09.17 12:12 Go to last post

  8. Fairy Dust buff

    Two issues about this buff 1. It's possible to use the buff on Ali Baba adventures and Tikki Island, which ever never have collectibles 2. If...

    Started by kke2100, 15.09.17 12:02
    • Replies: 0
    • Views: 12,431
    kke2100
    15.09.17 12:02 Go to last post

  9. Question Conflicting achievements

    Missions/Common/Rugged veteran - Complete mission "Motherly love" does not have a green tick. Missions/Motherly love/Shorter bows same arrows -...

    Started by EdaImesEtti, 14.09.17 22:30
    • Replies: 0
    • Views: 11,621
    EdaImesEtti
    14.09.17 22:30 Go to last post

  10. Guild House lvl only visible to owner of it

    The new Guild house lvl 6 looks awesome to me prntscr.com/gkmfz3 however when others tried looking they see at as lvl1 prnt.sc/gkmm9g , it has been...

    Started by NicciNZ, 13.09.17 12:06
    • Replies: 5
    • Views: 10,307
    SmurfAsH
    14.09.17 02:20 Go to last post

  11. can,t login

    https://prnt.sc/gk81df thios is how far it loads and it stops if this is not fix i will never come live in this game again this is starting to get...

    Started by heinwe, 12.09.17 13:10
    10 Pages •
    1 2 3 ... 10
    • Replies: 96
    • Views: 240,344
    BB_Saqui
    13.09.17 15:10 Go to last post

  12. Thumbs down Takes long time moving from Home island to Adventure

    Taking a lot longer to travel to an Adventure from Home Island and then takes along time to travel back to Home Island after comleting an adventure....

    Started by needtoplay, 12.09.17 13:02
    • Replies: 7
    • Views: 13,307
    Rosejane
    12.09.17 17:11 Go to last post

  13. Trade Records

    Since last maintenance/update I only have a record of whats sold, I do not have expired trades... these were very useful for keeping to show how much...

    Started by stonewaller, 23.07.17 20:40
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 171,401
    Salem_Warrior_1
    10.09.17 08:45 Go to last post

  14. Gunpowder

    Vargus wasn't landed. I moved other generals to give him space but he wouldn't stick. Had to send him home, then back again. I haven't been doing...

    Started by Rosejane, 09.09.17 10:39
    landing
    • Replies: 3
    • Views: 1,799
    Kris3457
    09.09.17 16:32 Go to last post

  15. Exclamation Please Fix This Exploit already!

    This has been going on for years and it's just a plain exploit. Please fix it already BB! Here's from my guild chat today: [16:21] (new player...

    Started by Annalicia, 09.09.17 08:36
    • Replies: 3
    • Views: 2,152
    Budgy
    09.09.17 12:18 Go to last post

  16. Scenario Count for Achievements

    This issue had been ongoing for over 6 months and nothing appears to be getting done to fix it. There are only 6 scenarios, and the achievement...

    Started by HunyBun, 14.08.17 11:47
    • Replies: 9
    • Views: 15,037
    Kit_
    07.09.17 12:26 Go to last post

  17. No battlerepoprts and constant gamefreeze

    Doing a TOK atm and experience almost constant gamefreeze and getting 0 battlereports, when I'm able to play....

    Started by Girly68, 05.09.17 08:25
    • Replies: 1
    • Views: 1,052
    MOD_Daz
    05.09.17 08:29 Go to last post

  18. Waterwells

    There is something wrong with my building menu, no mater what I want to build, I get a waterwell.

    Started by BWK2612, 03.09.17 10:34
    • Replies: 1
    • Views: 1,359
    Tierarzt
    03.09.17 11:32 Go to last post

  19. can't login

    Anyone else can't login to the game? Have been trying for about 3 hours now, may be longer as I only got home then.

    Started by sjapelson, 29.08.17 15:55
    5 Pages •
    1 2 3 ... 5
    • Replies: 44
    • Views: 59,356
    Salem_Warrior_1
    31.08.17 05:09 Go to last post

  20. Adventure ending pop-ups

    No bug, but a wish. Please. I have noticed some changes in finishing an adventure. Now it asks (after the last battle and all collected) if you...

    Started by faivq, 26.08.17 18:49
    • Replies: 5
    • Views: 10,146
    Dorotheus
    29.08.17 17:15 Go to last post
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