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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 42,407
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 166,797
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,400,674
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 174,770
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 802,132
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 189,194
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Cannot start adventure or scenario

    Your Adventure could not be started. If you have only just finished an adventure, please wait a little before starting the next one! I have not...

    Started by Amnaesmalloc2, 15.07.22 11:44
    • Replies: 2
    • Views: 5,503
    Krokodille238
    27.07.22 14:36 Go to last post

  2. when will this game be improved

    so when will we see some real improvements ? pls

    Started by damien762, 26.07.22 11:33
    • Replies: 4
    • Views: 6,376
    DorotheusII
    27.07.22 06:14 Go to last post

  3. Angry Candy Factory

    In the Candy Factory, the buff sugar rush says duration 24 hours, It's only lasting 6 hours.

    Started by neil65146, 13.04.22 18:59
    2 Pages •
    1 2
    • Replies: 11
    • Views: 16,019
    marvistas
    26.07.22 14:33 Go to last post

  4. Round of 16 Java error

    Hi i had a java error trying to play the round of 16 game, it froze and reloaded. the map has not returned to my star. I guess the event is over

    Started by Noworries, 26.06.22 11:51
    • Replies: 8
    • Views: 3,122
    Qualan
    15.07.22 06:34 Go to last post

  5. Football Event

    Finished Semi finals, claimed rewards, tried to open Finals but it says I must win semi finals first which I have Refreshed, logged out 30...

    Started by tiggermama, 07.07.22 10:57
    • Replies: 2
    • Views: 3,299
    tiggermama
    08.07.22 12:38 Go to last post

  6. Maint

    "all game worlds will be restarted over the course of 1 hour" another 24h maint it seems :p

    Started by Wu-L, 08.07.22 08:41
    • Replies: 4
    • Views: 1,590
    lordloocan
    08.07.22 09:17 Go to last post

  7. maximum number of concurrent adventures

    when starting any adventure the following message is received when moving the mouse to the start button: you have reached the limit for the...

    Started by roverw, 03.07.22 04:56
    adventures 1 Attachment(s)
    • Replies: 5
    • Views: 5,075
    Noworries
    06.07.22 23:23 Go to last post

  8. Unhappy i have a problem with Raid of the Nords

    i collected 6 furs but i can only make 1 tent repair kit i need 6 repair to finish the quest i,m also on Premume time an have 6 hours left ...

    Started by saloman, 10.11.16 18:21
    • Replies: 3
    • Views: 13,870
    copycat71
    06.07.22 12:41 Go to last post

  9. The final

    I have opened the calendar to get the final but it has not appeared in my adventure list

    Started by milo222, 05.07.22 20:31
    • Replies: 1
    • Views: 2,117
    AlexSunshine
    06.07.22 06:45 Go to last post

  10. Semi-finals

    My semi-finals scenario disapeared after I restarted the game. Regards bo Wærn Kristensen

    Started by BWK2612, 03.07.22 14:34
    • Replies: 6
    • Views: 1,115
    ambandil
    05.07.22 09:18 Go to last post

  11. Epic Forge

    I have an Epic Forge but I am not able to build it on my island. I beleive it has to be installed on the top of the open vulcano ( or not ??) but...

    Started by Dieu-le-Gros, 02.07.22 08:58
    • Replies: 2
    • Views: 1,197
    Dieu-le-Gros
    02.07.22 13:45 Go to last post

  12. Issue with Expeditions

    I cant choose or alter the order in which troops attack - is this a known issue now. It seems to render expeditions usless which means my plans to...

    Started by MaelstromJ, 14.05.22 16:47
    • Replies: 6
    • Views: 3,291
    sebanio
    30.06.22 18:34 Go to last post

  13. Solid Sandwich quest not completing

    I queued 2500 solid sandwiches in the PH but after completion the quest only shows 250 made. I did this twice. Have refreshed multiple times.

    Started by Kafka-, 30.06.22 07:46
    • Replies: 3
    • Views: 1,732
    Kebabtomte
    30.06.22 16:38 Go to last post

  14. Cannot receive gift

    Mail collection (add to star/home) is greyed out; close and collect does not seem to do anything. Is there anything I need to do or is this just...

    Started by Eroneous, 28.06.22 20:34
    • Replies: 2
    • Views: 1,059
    Eroneous
    28.06.22 21:18 Go to last post

  15. Serrver disconnection

    Hi Everytime I play Split city in the fall clear camps 1-4 then as attack goes in on camp 5 Lost connection to server happens without fail. NIt...

    Started by Highlande, 28.06.22 15:42
    • Replies: 0
    • Views: 549
    Highlande
    28.06.22 15:42 Go to last post

  16. Game won't load

    I've been trying for hours today to get into the game. The loading bar gets to the end, but then nothing else happens. I've reloaded numerous times,...

    Started by Alina_Light, 25.06.22 17:32
    • Replies: 3
    • Views: 3,708
    Niclin
    28.06.22 12:18 Go to last post

  17. Thx for new error in game

    "A general error has occured, please reload game" Never happen during 7 years of game play.

    Started by Kebabtomte, 27.06.22 20:48
    • Replies: 1
    • Views: 4,987
    Qualan
    28.06.22 08:34 Go to last post

  18. Loading

    Saturday The game will not load up. Tried for a long time today. Losing prem days and pfb days.

    Started by Taffy, 25.06.22 13:35
    • Replies: 1
    • Views: 1,344
    Alina_Light
    25.06.22 17:28 Go to last post

  19. Connection to server lost...

    Hi, Northisle [Realm 2] doesn't seem to be working, can i get an update on that? I always get a "Connection to the server has been lost. Please...

    Started by JohnBPlayer, 24.06.22 08:04
    • Replies: 1
    • Views: 1,340
    BB_Trafffer
    24.06.22 12:29 Go to last post

  20. The housing problem

    Quest is missing.

    Started by DrunkStyle, 22.06.22 07:24
    • Replies: 3
    • Views: 2,264
    AlexSunshine
    23.06.22 19:01 Go to last post
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