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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 42,291
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 166,331
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,399,727
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 174,632
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 801,383
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 189,080
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Troops disappear during transportation

    Hi, I got really strange issue and its also make me wonder if it will happen to so expensive troops, the problem I was swap with friend in black...

    Started by TheVictorious, 19.06.16 12:59
    • Replies: 2
    • Views: 4,647
    BB_Ravel
    30.06.16 13:26 Go to last post

  2. ★ Epic woodyard on archipelago [12837]

    Any idea why cant i place the epic woodyard on archipelago? Is it bug or just not enough place there?

    Started by cirmoscica, 15.11.15 09:30
    2 Pages •
    1 2
    • Replies: 11
    • Views: 42,432
    BB_Ravel
    30.06.16 13:19 Go to last post

  3. Cant receive rewards from calendar ?

    Says open door but cant receive rewards ?

    Started by Rooby, 20.06.16 05:59
    • Replies: 6
    • Views: 5,118
    Durin_d
    27.06.16 02:21 Go to last post

  4. Filter bug at TO

    When you uncheck 'Adventures' in the filterlist and then hit Refresh, the 'Event resources' unchecks itself, making all event related trades...

    Started by Notious, 23.06.16 16:13
    • Replies: 0
    • Views: 3,621
    Notious
    23.06.16 16:13 Go to last post

  5. 2 generals attack bug

    [/IMG] [/IMG] My 2 generals attacked the same camp and I got battle reports from both attacks but the first attack never was deducted. I only...

    Started by Gamlejeg, 24.04.16 18:32
    • Replies: 3
    • Views: 3,583
    SmurfAsH
    19.06.16 19:04 Go to last post

  6. can't load game says guiicon_lib/empty.bin

    Hi, I was playing the game with my firefox no problem all well for a few days now. Suddenly 2 hours ago, I built a building and I noticed that its...

    Started by Bauhaus, 30.12.11 20:52
    • Replies: 6
    • Views: 2,714
    Curufindul
    16.06.16 20:54 Go to last post

  7. Achievement points

    Have completed 7 of the 14 event achievements and achievement points have not updated. Any one else having the same issue ?

    Started by fishybreath, 15.06.16 10:20
    • Replies: 4
    • Views: 7,712
    fishybreath
    15.06.16 12:12 Go to last post

  8. Lost trade resources

    I have had a trade expire, but the resources offered were not returned to the storehouse (it's not in the star menu either). Reported, but has...

    Started by Igwok, 03.03.16 23:28
    bug, lost, resource, trade
    • Replies: 6
    • Views: 26,278
    Ataraksio
    12.06.16 14:18 Go to last post

  9. Chat server showing wrong time

    trade: global: same on other channels

    Started by Wu-L, 09.06.16 12:06
    • Replies: 2
    • Views: 5,609
    Iolanthe
    09.06.16 18:10 Go to last post

  10. Training dummy

    Hi Guys Do any of you know what is going on with training dummy and how it will be solved. Some click store and they are lost some have them in...

    Started by Chris_go, 08.06.16 17:37
    • Replies: 3
    • Views: 6,637
    Thejollyone
    08.06.16 17:52 Go to last post

  11. Archipelago shortcut keys not all working

    Ctrl-1 and Ctrl-3 are not working in Edge or Internet Explorer on Win 10 as per the 07/06/2016 change log. Also the shortcuts only work for...

    Started by PaulLG, 08.06.16 06:52
    • Replies: 0
    • Views: 10,267
    PaulLG
    08.06.16 06:52 Go to last post

  12. Rankings

    I was looking at the rankings, I clicked on United Kingdom and it's the EU flag not the Union flag(it's only called the union jack on a ship), why is...

    Started by kendris, 06.05.16 17:35
    2 Pages •
    1 2
    • Replies: 15
    • Views: 52,812
    Dorotheus
    07.06.16 17:37 Go to last post

  13. ★ Gift For A King (Part 3) cannot be completed if the island is cleared [13374]

    For all those players who have already cleared their island, you have this to look forward to: So kill a camp on home island with Knights, but...

    Started by Thejollyone, 25.01.16 16:02
    3 Pages •
    1 2 3
    • Replies: 23
    • Views: 53,936
    MOD_Houri3
    06.06.16 05:45 Go to last post

  14. Guild Message of the Day

    Something broke in last night's update. Previously, when you updated the MotD, after a delay of a few seconds the Guild screen flashed and showed...

    Started by Nogbad, 21.07.15 17:23
    • Replies: 6
    • Views: 67,002
    Alsh
    05.06.16 22:14 Go to last post

  15. The Good Captain Part 4...Can't Complete

    The last part of this quest - have 2 level 6 wheelmaker(s) seems unable to find my level 6 wheelmakers, what is the problem ?

    Started by moreon, 05.06.16 19:34
    • Replies: 2
    • Views: 9,469
    MOD_Houri3
    05.06.16 19:58 Go to last post

  16. Guild quest

    Watchtowers Produce at least 150 Exotic Wood plank(s) 0/150 8 h 52 min left My exotic Wood sawmill has been running none stop. How can it...

    Started by AceOfSpace, 30.05.16 15:16
    • Replies: 6
    • Views: 7,986
    AceOfSpace
    31.05.16 17:49 Go to last post

  17. Combat Armoury does not show queue counts on buttons.

    The Provision House, Barracks, and Combat Academy show, in their popup box, on the button to produce a certain resource/troop, the sum for that...

    Started by Sunfly, 31.05.16 08:44
    • Replies: 0
    • Views: 4,526
    Sunfly
    31.05.16 08:44 Go to last post

  18. Building licence quest issue

    I have a quest that requires me to add more building licenses from the star menu, I would love to do so but I already have as many as possible!

    Started by Steve1077, 28.02.13 12:03
    • Replies: 3
    • Views: 13,176
    MOD_Houri3
    29.05.16 10:21 Go to last post

  19. Days online tracking

    When I have just signed in, the window that pops up about how many days I have been online showed two red crosses. I know Sunday and Monday, anyone...

    Started by SquareNose, 24.05.16 16:43
    • Replies: 0
    • Views: 2,131
    SquareNose
    24.05.16 16:43 Go to last post

  20. Flash crashing

    After the last update flash crashes much more frequently than it used to do before while playing. I am playing on IE 11. Anyone else seeing this?

    Started by Dragavon, 22.05.16 08:28
    • Replies: 1
    • Views: 5,447
    Xibor
    22.05.16 22:04 Go to last post
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