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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 46,252
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 182,242
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,426,876
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 181,295
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 825,195
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,738
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Serrver disconnection

    Hi Everytime I play Split city in the fall clear camps 1-4 then as attack goes in on camp 5 Lost connection to server happens without fail. NIt...

    Started by Highlande, 28.06.22 15:42
    • Replies: 0
    • Views: 566
    Highlande
    28.06.22 15:42 Go to last post

  2. Game won't load

    I've been trying for hours today to get into the game. The loading bar gets to the end, but then nothing else happens. I've reloaded numerous times,...

    Started by Alina_Light, 25.06.22 17:32
    • Replies: 3
    • Views: 3,938
    Niclin
    28.06.22 12:18 Go to last post

  3. Thx for new error in game

    "A general error has occured, please reload game" Never happen during 7 years of game play.

    Started by Kebabtomte, 27.06.22 20:48
    • Replies: 1
    • Views: 5,138
    Qualan
    28.06.22 08:34 Go to last post

  4. Loading

    Saturday The game will not load up. Tried for a long time today. Losing prem days and pfb days.

    Started by Taffy, 25.06.22 13:35
    • Replies: 1
    • Views: 1,399
    Alina_Light
    25.06.22 17:28 Go to last post

  5. Connection to server lost...

    Hi, Northisle [Realm 2] doesn't seem to be working, can i get an update on that? I always get a "Connection to the server has been lost. Please...

    Started by JohnBPlayer, 24.06.22 08:04
    • Replies: 1
    • Views: 1,430
    BB_Trafffer
    24.06.22 12:29 Go to last post

  6. The housing problem

    Quest is missing.

    Started by DrunkStyle, 22.06.22 07:24
    • Replies: 3
    • Views: 2,330
    AlexSunshine
    23.06.22 19:01 Go to last post

  7. Missing quest line and missing XP from completed addie

    The Bonaberti quest line has disappeared from my quest line, and I did Bonaberti Business earlier today and received none of the 1.5 million xp that...

    Started by Imshi, 23.06.22 12:52
    • Replies: 1
    • Views: 1,184
    Qualan
    23.06.22 14:28 Go to last post

  8. Stuck on Addy

    Hi, i currently have sometimes the problem that i can't leave the addy map of Dark Priests. i have tried 4 ways 1. clicking in chat on my name...

    Started by Max_turtle, 23.06.22 06:34
    • Replies: 1
    • Views: 1,213
    DorotheusII
    23.06.22 06:48 Go to last post

  9. Cool Extra section in Merchant "Test Environment"

    Starting with the event start this new section appeared in the Merchant https://prnt.sc/Q3S2ZTFCrX2Q https://prnt.sc/Aa7JfBqFG-uj

    Started by WildWizard, 20.06.22 08:56
    14 Pages •
    1 2 3 ... 14
    • Replies: 130
    • Views: 54,146
    katystrofe
    22.06.22 21:03 Go to last post

  10. Thumbs down Connection Issue 22/06/2022

    Hi, I get "Connection issue" and hammer guy every time I try to start... Did not find any current thread on the topic... What about you?

    Started by frenil75, 22.06.22 16:50
    connection
    • Replies: 1
    • Views: 1,154
    frenil75
    22.06.22 16:58 Go to last post

  11. Chat not working at all since returning from hotfix

    Is it just me, or everyone else too?

    Started by Siobhan76, 21.06.22 10:43
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 29,993
    Max_turtle
    22.06.22 13:43 Go to last post

  12. Information wanted when we are not able to access the homepage.

    Recently we could not even open the homepage. Right now we can see the home page, and not very much info. In the limited info there is you redirect...

    Started by Urd123, 21.06.22 04:55
    2 Pages •
    1 2
    • Replies: 11
    • Views: 16,699
    Qualan
    22.06.22 06:41 Go to last post

  13. Seige Workshop cannot be built!

    The new seige workshop cannot be placed and built. It refuses to leave your star even after refresh, logging out etc. Does anyone else have this...

    Started by Anorexia, 21.06.22 11:52
    • Replies: 2
    • Views: 1,864
    Anorexia
    21.06.22 15:18 Go to last post

  14. Missing initiated Practice Match after the Hotfix

    Hi, I started the Practice Match yesterday without being able to finish it before the Hotfic downtime and today I was missing it in the Queest...

    Started by Ser_Rau, 21.06.22 13:02
    • Replies: 0
    • Views: 4,590
    Ser_Rau
    21.06.22 13:02 Go to last post

  15. Comm Failure 2 1/2 hours into event

    As of about 10 mins ago. Getting maintenance screen. Is this the hotfix for the shop?

    Started by cat_flap, 20.06.22 10:37
    2 Pages •
    1 2
    • Replies: 11
    • Views: 8,370
    Serfing
    21.06.22 06:48 Go to last post

  16. Xtra building queue slot missing

    The other day I bought a permanent extra building queue slot. The gems were taken but I didn't get the extra slot! I still only have three slots and...

    Started by Niclin, 17.06.22 17:00
    • Replies: 7
    • Views: 1,747
    Qualan
    19.06.22 19:56 Go to last post

  17. Where's my mail gone?

    I seem to be missing some mail, has something changed? On client I have20 pages going back almost exactly a year On Unity they go back several...

    Started by stonewaller, 15.06.22 22:00
    • Replies: 4
    • Views: 5,885
    SirriS_RU
    16.06.22 19:39 Go to last post

  18. Guild Market

    Why doesn't the items in the guild market change. my knowledge they haven't changed this year and well back into last year. If it isn't going to...

    Started by Charente, 14.06.22 06:52
    • Replies: 3
    • Views: 4,305
    BB_Trafffer
    14.06.22 11:43 Go to last post

  19. Explorers not finding titanium ore at alll

    My explorers are not finding any titanium ore at all despite my loading them with books to increase the chance of finding titanium ore and increasing...

    Started by MaelstromJ, 09.06.22 11:22
    • Replies: 7
    • Views: 7,560
    Qualan
    11.06.22 11:49 Go to last post

  20. Chat server not responding

    Nice first time for me with "no chat server available" repeating over and over when 10min and counting in game

    Started by Kebabtomte, 08.06.22 02:52
    • Replies: 8
    • Views: 3,705
    BB_Trafffer
    08.06.22 10:58 Go to last post
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