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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,916
    BB_Saqui
    27.07.17 15:21 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,829
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  4. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 160,444
    BB_Trafffer
    08.11.23 11:58 Go to last post

  5. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,388,607
    topgearfan
    18.08.23 10:52 Go to last post

  6. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 172,072
    Urd123
    13.01.22 17:09 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 791,028
    Reapertje
    26.12.20 06:44 Go to last post

  1. Help request: Need to add exclusion to settlers in my intrusion prevention app

    I got McAfee on my machine and I see that its blocking flash related procedure when I try to start the game. I would like to add some exclusions to...

    Started by H0PE, 14.06.12 07:30
    • Replies: 1
    • Views: 7,985
    MuffinMule
    15.06.12 21:05 Go to last post

  2. Help with banned account

    Hi all, I recently started playing again after a long pause. My son saw me playing and wanted to join, unfortunately he used a similar user name...

    Started by Child4Ever, 30.12.17 22:33
    • Replies: 1
    • Views: 1,499
    MOD_Daz
    30.12.17 23:54 Go to last post

  3. Help with Guild Quests

    Hi there. As a small guild, we are new to Guild Quests. Yesterday, we were up to 5 needed out of 6 . This morning - it is back to zero. ...

    Started by NixMan, 24.11.12 08:25
    guild
    • Replies: 3
    • Views: 4,127
    NixMan
    25.11.12 10:38 Go to last post

  4. Help with legacy to Ubisoft Migration

    Hey Guys, I need some help I think I screwed up when migrating my account. I looked at the guide and I think when I should have canceled the new...

    Started by Brutus1234, 28.01.21 19:00
    • Replies: 3
    • Views: 10,631
    lordloocan
    31.01.21 11:16 Go to last post

  5. help with log-in

    Hello i loaded Opera browser and then go to setting and activate vpn i did this and it finally worked after several log-ins when you get back ...

    Started by Kalgoorlie-Kid, 07.08.21 11:40
    • Replies: 0
    • Views: 1,291
    Kalgoorlie-Kid
    07.08.21 11:40 Go to last post

  6. Unhappy Help! Cannot play the settlers anymore

    This is what it shows up, when I log in. Cannot press play button, because it's just image. Is server down? I tried deleting internet caches and with...

    Started by Taija, 12.04.12 16:39
    • Replies: 1
    • Views: 12,564
    Taija
    12.04.12 17:10 Go to last post

  7. HELP,i cannot log in this game

    when i log in this game ,it always says"connection to the server has been lost.please wait while we try to resolve this issue",i use the same user...

    Started by fiona2023, 22.01.23 07:22
    • Replies: 3
    • Views: 8,135
    BB_Trafffer
    26.01.23 13:32 Go to last post

  8. HELP: Counterfeit membership!

    Hi all!! I need help! I've bought a counterfeit membership in order to send it to the chief of the Italian guild. The problem is that when I want to...

    Started by NellaCocci, 04.03.12 14:41
    certificate, counterfeit membership, guild, member
    • Replies: 4
    • Views: 8,082
    SirRoy
    06.03.12 22:15 Go to last post

  9. Hero Ore and Offbeat roads can we get some titanium rewards for these

    I have umpteen explorers who have the maximum number of books used on Hero Oe and Offbeat roads which are supposed to increase the possibility of...

    Started by MaelstromJ, 17.03.24 12:34
    • Replies: 0
    • Views: 356
    MaelstromJ
    17.03.24 12:34 Go to last post

  10. Hero Ore and Offbeat roads books

    Hi I've got a large number of explorers who have the max number of Hero Ore and Offbeat roads books with the intention of increasing my stock of...

    Started by MaelstromJ, 03.01.24 13:45
    • Replies: 0
    • Views: 431
    MaelstromJ
    03.01.24 13:45 Go to last post

  11. Hero Wanted

    I clicked on this to open it and it greyed out but did not open. I then refreshed the game to see if I could do anything and it has now disappeared...

    Started by Sabanna, 30.06.13 08:31
    • Replies: 8
    • Views: 76,234
    MrBranch
    07.07.13 07:46 Go to last post

  12. Unhappy Heroic little tailor

    Instructions :To attack camp 25 Attack L7 it C25 will intercept recall right after battle. Problem is that after the battle with camp 25 the...

    Started by gdadious, 09.05.14 20:56
    • Replies: 3
    • Views: 32,242
    TotoMok
    11.05.14 11:12 Go to last post

  13. Heroic little tailor: Bugged landing zone spot.

    Found this spot that was bugged on Heroic little tailor. cant place general from star menu on that area. Edit: im not sure that the image...

    Started by Gubbie, 04.11.16 12:36
    2 Attachment(s)
    • Replies: 9
    • Views: 25,856
    Gubbie
    06.11.16 21:47 Go to last post

  14. hi

    After a last maintanse i lost 17 days premium ! What should i do ?

    Started by Srbenda0106, 01.04.15 06:19
    • Replies: 1
    • Views: 2,610
    Durin_d
    01.04.15 06:26 Go to last post

  15. Exclamation Hi supportmanager

    i found bug on game or error becose i send trade request 200 coins for 100 iron sword and i lost 200 coins 100 swords are nor comming.send me back...

    Started by Dezyrius, 03.05.12 23:48
    • Replies: 1
    • Views: 4,271
    Nukar
    04.05.12 06:34 Go to last post

  16. Hidden Egg buff quest not registered

    Anyone else had this problem? Put my "hidden egg hunt" buff on a friend's mayor's house, but the quest is still open.

    Started by DrinkMoreMilk, 09.04.14 21:09
    2 Pages •
    1 2
    • Replies: 15
    • Views: 37,105
    BB_Ravel
    14.04.14 16:05 Go to last post

  17. Hidden Egg Hunt: Stops population growth!

    When someone puts a Hidden Egg Hunt buff on your Mayor's house, it stops population growth for 12 hours! I found all the eggs in about 2 minutes,...

    Started by Jamdoggy, 09.04.14 11:31
    • Replies: 7
    • Views: 15,298
    igamenet
    09.04.14 12:31 Go to last post

  18. Hidden Stone Stash, Mining Surplus - bugged or WAI?

    The Hidden Stone Stash skill is giving found treasure only when an actualy deposit is found. I wonder about the Mining Surplus skills; I'm not...

    Started by Merkraad, 17.06.13 15:22
    • Replies: 0
    • Views: 12,213
    Merkraad
    17.06.13 15:22 Go to last post

  19. Highlighting friends' collectibles

    We don't appear to be able to click and highlight friends' collectibles in the new client? We've got a lot of partially sighted people in our guild...

    Started by Kistelek, 18.12.20 15:03
    • Replies: 1
    • Views: 1,868
    Kistelek
    18.12.20 15:16 Go to last post

  20. HLT - placing general to landing zone

    I was trying to place my general to landing zone, but "Could not set - illegal position" popup apeared. Other spots I tried worked correctly. ...

    Started by Chlup, 16.05.14 06:45
    • Replies: 1
    • Views: 5,070
    BB_Ravel
    16.05.14 08:03 Go to last post
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