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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,390,749
    topgearfan
    18.08.23 10:52 Go to last post

  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 792,926
    Reapertje
    26.12.20 06:44 Go to last post

  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 188,047
    BB_Saqui
    27.07.17 15:21 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 172,481
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 161,153
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,976
    topgearfan
    13.11.23 03:13 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Can't remove Sandman's Powder

    Edit: Nothing to see. Please pass the road.

    Started by flnielsen, 14.04.16 11:05
    • Replies: 1
    • Views: 8,275
    bikerman35
    14.04.16 17:46 Go to last post

  2. missing items

    Hi, When i produce trick and treats in the provision house they keep disappearing once they have been produced. Also when i stop my Pumpkin...

    Started by Lady-Laura, 28.10.19 10:21
    • Replies: 1
    • Views: 8,273
    MOD_Daz
    28.10.19 10:49 Go to last post

  3. Bookbinding glue glitch.

    Discovered a problem with the science system and the bookbinding glue. I have a level 3 bookbinder setup, produce a manuscript. I knew that the...

    Started by TarkatheGreat, 14.06.13 14:11
    bookbinder
    • Replies: 4
    • Views: 8,273
    TarkatheGreat
    14.06.13 14:23 Go to last post

  4. Quests dont Unlock

    The quests, The Garrison and Joining the Army refuse to unlock for me. Any work arounds ? Now I am also not getting guild quests.

    Started by LongShot22, 06.05.14 02:15
    • Replies: 2
    • Views: 8,264
    Humphy
    09.05.14 14:48 Go to last post

  5. -1 licence

    For all day yesterday and continuing today I've had -1 building licence.

    Started by theopixler, 16.12.11 00:42
    • Replies: 2
    • Views: 8,263
    theopixler
    16.12.11 12:14 Go to last post

  6. Exclamation Forum bug Sandycove area

    This thread forum.thesettlersonline.com/threads/17259-New-Players-Ask-for-friend-requests-here-Sandycove. I'm unable to access posts beyond number...

    Started by Dorotheus, 03.12.16 12:38
    • Replies: 1
    • Views: 8,240
    MOD_Daz
    08.12.16 09:16 Go to last post

  7. xp to sc for L50

    BB has graced me with 71 star coins for all things achieved past level 50 that had xp in them. (all quests done) Thank you. I have a bickering...

    Started by aklbr, 05.08.14 21:18
    badscript, nonews, xp2sc
    • Replies: 7
    • Views: 8,237
    aklbr
    22.08.14 15:14 Go to last post

  8. Cannot login.

    My brother Aglarkhaphur can login to the game for a week now. He can login to the thesettlersonline website but is immediately redirected to the...

    Started by Nusaybah, 09.06.12 10:01
    ticket login sandycove
    • Replies: 8
    • Views: 8,230
    NaughtyByNature
    14.06.12 15:12 Go to last post

  9. When upgradading floating houses, pop limit is reduced

    Just bought 3 floating houses for gems (right after maintenance). When I upgrade them, the pop limit is reduced untill after the upgrade. Looks like...

    Started by Gragnor, 18.04.13 06:23
    • Replies: 1
    • Views: 8,227
    Chilly728
    18.04.13 08:19 Go to last post

  10. Small typo

    There's a typo in Archive->Military->Leader Camps, second sentence. It says leaser camps instead of leader camps.

    Started by Desdinova, 29.01.13 22:46
    typo
    • Replies: 0
    • Views: 8,227
    Desdinova
    29.01.13 22:46 Go to last post

  11. Unhappy Buffs

    Yesterday i buffed my coinage with a rabbitleg which is supposed to work for 3 days. Now after 1 day it stopped, 2 days early. Some basket buffs...

    Started by Dutchky, 04.05.12 18:14
    • Replies: 0
    • Views: 8,223
    Dutchky
    04.05.12 18:14 Go to last post

  12. beta key

    where can i find my beta key?

    Started by Ehila, 28.11.11 00:23
    • Replies: 2
    • Views: 8,215
    Ehila
    28.11.11 01:44 Go to last post

  13. follow up adventures drop rate too low

    everyone know that the drop rates of the adventures "follow up" went down, but still there is a quest that asks to complete 2 follow up adventures,...

    Started by potatochips, 03.06.17 19:48
    • Replies: 1
    • Views: 8,215
    TheVictorious
    03.06.17 22:40 Go to last post

  14. chat/trade tab bigger than browser window

    I'm playing on Firefox and I also have a external monitor connected to my notebook. This changes the resolution of my screen to 1024 x 768. When I...

    Started by samson1111, 12.04.12 17:09
    • Replies: 1
    • Views: 8,215
    Nukar
    12.04.12 17:12 Go to last post

  15. Unhappy Unable to log in

    I am currently unable to log in to my account. I have tried resetting the password, which allowed me to gain access to the forum, but not the main...

    Started by qwertyuiopmnbvcx, 28.06.17 18:56
    login
    • Replies: 3
    • Views: 8,214
    BB_Saqui
    29.06.17 08:28 Go to last post

  16. 'Lucky Find' is finding Marble where there should be Gold/Stone

    I recently choose the 'lucky find' skill for one of my Geologists, with hopes of completing the achievement "Lay of the Land", but instead of finding...

    Started by Paula_Ravenhawk, 09.08.14 06:55
    2 Attachment(s)
    • Replies: 4
    • Views: 8,212
    SmurfAsH
    09.08.14 07:38 Go to last post

  17. game problem

    There is a problem with the game. The page doesn't load after log in.

    Started by ehless, 04.06.12 22:01
    • Replies: 6
    • Views: 8,207
    BB_Azariel
    12.06.12 08:42 Go to last post

  18. premium time error

    hi! i havent got extra loot from adventure, even if i was on premium. see screenshot. i think it has to do with the time change. please fix it. tyvm

    Started by Lorrellay, 01.11.14 07:19
    1 Attachment(s)
    • Replies: 2
    • Views: 8,197
    Lorrellay
    05.11.14 21:00 Go to last post

  19. Anslem, Accuracy, and RNG bug.

    I'm experiencing a bug with Anslem's accuracy, easily reproducible on "Ali Baba the Young Woodcutter". Here's how to reproduce: Clear all camps...

    Started by BlackEyedBee, 29.09.17 19:05
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 11
    • Views: 8,197
    SmurfAsH
    02.10.17 14:16 Go to last post

  20. Envelope icon is not opening the mail window after logging in

    Hi Since last update(?) I noticed small, but annoying bug with mail window. If, after launching game, I have new messages, new mail icon and ping...

    Started by Hussar1683, 19.10.18 23:31
    • Replies: 8
    • Views: 8,193
    N0b0dy
    13.02.19 10:18 Go to last post
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