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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 41,919
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 165,232
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,397,673
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 174,066
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 799,354
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 188,799
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Can't enter this game......Ask for help~~~~~~~

    After I login the website , I clicked the "Play Now" bottom , but the game not loading or connecting . The window is empty and it just stops with...

    Started by May-may, 23.08.12 11:02
    • Replies: 4
    • Views: 9,680
    Stoja74
    24.08.12 13:04 Go to last post

  2. Unhappy Can't upgrade any building in tutorial at level 14

    I've joined game this week and tried to solve quests as they have been shown in Quests list. Now I achieved level no. 14 and I can't solve quest...

    Started by Rudidlo, 23.08.12 20:11
    level 14, upgrade, upgrading
    • Replies: 4
    • Views: 36,234
    Rudidlo
    24.08.12 11:57 Go to last post

  3. Question About Buffs ITEM production

    This week, I like the usual production Aunt Irma's Gift Basket,8 groups of 25 units probably do but did not appear in my Star Menu inside what...

    Started by Tony834016, 24.08.12 06:44
    • Replies: 1
    • Views: 3,073
    Qualan
    24.08.12 08:41 Go to last post

  4. After server maintenance last night, EC adventure and units missing and no XP

    I was playing the second match from the EC adventures last night which I still had from the original tournament. I hadn't realised that server...

    Started by HoratioTheGreat, 23.08.12 21:44
    ec adventures, no xp, units missing
    • Replies: 1
    • Views: 13,380
    HoratioTheGreat
    24.08.12 07:05 Go to last post

  5. Guild Quest not completing

    Today we completed our second guild quest. First one was fine, but this one only has the option to close the window. I can not complete or cancel the...

    Started by Lordinky, 22.08.12 14:00
    • Replies: 1
    • Views: 10,398
    Qualan
    23.08.12 05:38 Go to last post

  6. no settler in the mill - no production

    There is no settler in my mill and therefore its not producing. I have settlers available though.

    Started by E_Drakee, 22.08.12 00:08
    1 Attachment(s)
    • Replies: 1
    • Views: 9,002
    E_Drakee
    22.08.12 00:12 Go to last post

  7. log in has to be refreshed everytime

    i have to refresh every time i log in, it goes through the loading screen then stops, when i refresh it works ok, using latest firefox, anyone know...

    Started by Blackshadowolf, 20.08.12 20:33
    • Replies: 3
    • Views: 4,937
    Nogbad
    21.08.12 17:09 Go to last post

  8. Next level needed xp differences

    visit att.....

    Started by stoppos, 21.08.12 11:58
    2 Attachment(s)
    • Replies: 2
    • Views: 12,109
    RuneMunki
    21.08.12 13:23 Go to last post

  9. Long-running bug

    If you get the daily quest "Complete Island of the Pirates", and don't start it that day, the next day it is changed to "Complete Witch of the...

    Started by Nogbad, 20.08.12 20:29
    • Replies: 0
    • Views: 5,975
    Nogbad
    20.08.12 20:29 Go to last post

  10. Guild quest not showing in the quest book

    Hi, I have a problem with guild quest. Yesterday I've joined the St George guild and by this morning I can't see anything related to the guild...

    Started by Arilyn, 20.08.12 05:21
    • Replies: 4
    • Views: 26,456
    Borys
    20.08.12 19:39 Go to last post

  11. Angry all camps defeated, no message that adventure is complete - and no rewards

    I cannot complete Island of Pirates Adventure, even though I have defeated all camps. (Third time playing this one) When last camp was defeated, I...

    Started by Elles0705, 19.08.12 11:48
    • Replies: 3
    • Views: 11,507
    Elles0705
    20.08.12 10:20 Go to last post

  12. Cool bug:repeating trade confirmations

    Hi, my ID is nickrang I receive a lot of the same trade confirmations from (name removed).

    Started by nickrang, 19.08.12 18:08
    • Replies: 1
    • Views: 2,546
    Dragavon
    20.08.12 08:29 Go to last post

  13. Moving Branch Office

    I don't think this has been mentioned yet so... When you move the branch office you lose the trade tab. Im not sure if you lose all trading...

    Started by Olyapp, 16.08.12 22:17
    branch office, moving, trade tab
    • Replies: 3
    • Views: 3,129
    Sinister-King
    20.08.12 00:05 Go to last post

  14. Pinch to zoom doesn't work in Safari 6.0

    After an upgrade to OS X 10.8 and safari 6.0 pinch to zoom in TSO stopped working, i have to use the buttons from the menu to (un)zoom. Very, very...

    Started by lochraven, 17.08.12 23:09
    • Replies: 5
    • Views: 14,982
    Tierarzt
    19.08.12 23:23 Go to last post

  15. victor the vicious bug

    i only have 6 camps to complete ad but at mo wont let me visit it or cancel the adventure my 6 generals are stuck there with troops and i am in limbo...

    Started by fisheater, 19.08.12 19:59
    • Replies: 0
    • Views: 15,616
    fisheater
    19.08.12 19:59 Go to last post

  16. daily quest bugged

    i got a daily quest to own a lvl 2 hunter. i already have 2 of these, but the quest doesnt update. i dont want to cancel the quest really since i...

    Started by Raven_Prince, 16.08.12 08:51
    • Replies: 5
    • Views: 6,210
    MorkHemsko
    19.08.12 16:23 Go to last post

  17. Is there a reason the game does not start?

    The starting routine goes as far as the empty "Tip of the Day" window and just stops. Am I missing something? I had to clear the entire FireFox...

    Started by Laszlo, 03.08.12 20:37
    • Replies: 7
    • Views: 23,031
    Wilsman
    18.08.12 20:36 Go to last post

  18. Angry not receiving Hard wood plank buffs when applied to Mayor's House

    Twice now i have applied buffs of 300 hard wood planks and server has failed to apply the new total to my store ie. total hard wood planks remained...

    Started by GINGER_MANE, 18.08.12 01:31
    failed buffs
    • Replies: 1
    • Views: 6,900
    LordRobzy
    18.08.12 04:35 Go to last post

  19. Did not get Gems after Payment.

    I bought Gems this morning. Payment was Successful. It's been 6 hours.. still have not received Gems. Not impressed.. When am i supposed to...

    Started by Awkward, 17.08.12 06:09
    • Replies: 4
    • Views: 6,855
    Awkward
    17.08.12 14:34 Go to last post

  20. Camps not loosing troops after attacks?

    Seems to me there is a bug where bandit camps does not loose their troops as they should when you attack and loose the battle. What happened was...

    Started by Dragavon, 16.08.12 10:00
    • Replies: 3
    • Views: 5,715
    Dilbe
    17.08.12 10:19 Go to last post
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