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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

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  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,390,749
    topgearfan
    18.08.23 10:52 Go to last post

  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 792,926
    Reapertje
    26.12.20 06:44 Go to last post

  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 188,047
    BB_Saqui
    27.07.17 15:21 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 172,481
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 161,153
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,976
    topgearfan
    13.11.23 03:13 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Buildings Licences

    I just demolished 2 level 2 residences and I only got one building licence back. I am I doing something wrong or is this a bug? I am sure that...

    Started by Selisha, 29.10.15 16:21
    • Replies: 3
    • Views: 3,254
    Escape_Artist
    30.10.15 20:01 Go to last post

  2. Guild Guest

    I try to get help from Help-channel, but they didnt know, so i try to write here. I made up guild some weeks ago. Now we have players enough to do...

    Started by Camel, 05.01.13 13:12
    • Replies: 1
    • Views: 3,254
    peck_ed
    04.02.13 20:31 Go to last post

  3. New General

    General Sylvana (Doris) comes up with "undefined text" instead of her name in battle reports. We also had another event quest which came up with...

    Started by Nogbad, 22.07.20 05:54
    • Replies: 0
    • Views: 3,253
    Nogbad
    22.07.20 05:54 Go to last post

  4. Football Event

    Finished Semi finals, claimed rewards, tried to open Finals but it says I must win semi finals first which I have Refreshed, logged out 30...

    Started by tiggermama, 07.07.22 10:57
    • Replies: 2
    • Views: 3,251
    tiggermama
    08.07.22 12:38 Go to last post

  5. Christmas bugs

    Ok here we go. First: 3rd quest chain doesn't appear (I finished the one with the missing reindeers etc, no new one after that). 2nd: The "new...

    Started by Rhylian, 14.12.14 14:01
    • Replies: 2
    • Views: 3,249
    Ozzymandeus
    15.12.14 04:57 Go to last post

  6. Experiance(on lvl bar)

    I understand you can see xp gained at a lvl+xp needed to next lvl by clicking your lvl bar uynder your avtar.However i see nothing on doing this on...

    Started by mantric1950, 15.06.12 06:28
    • Replies: 3
    • Views: 3,245
    mantric1950
    18.06.12 06:24 Go to last post

  7. on RTR co-op genral able to cross to other lz's

    In RTR co-op adventure Ive noticed that player 2 ie mid lz spot, its possible to transfer generals to lz1 and lz3, ie other players landing zones, a...

    Started by Salem_Warrior_1, 04.04.17 11:41
    • Replies: 2
    • Views: 3,245
    Salem_Warrior_1
    05.04.17 08:51 Go to last post

  8. Quest Bug 'Once and for All'

    Hi, Don't know if this is a known bug but I just cleared sector 6 - sector 9 is currently full of bandit camps - and the quest 'Once and for All'...

    Started by Barque-kit, 28.06.14 09:56
    1 Attachment(s)
    • Replies: 2
    • Views: 3,245
    Barque-kit
    28.06.14 10:30 Go to last post

  9. Weekly challenge won't die.

    I've been waiting patiently for the "quest failed" arrow that other people have been complaining about, but my current quest just won't die. ...

    Started by Wulfmeister, 03.12.18 14:00
    • Replies: 3
    • Views: 3,240
    Wulfmeister
    03.12.18 17:28 Go to last post

  10. Can't log in

    Log in has worked for me since new browser was downloadable. Latest 5 hours ago. Now - when the xmas event is announced to start :( - the Play Now...

    Started by MadOldHag, 21.12.20 10:12
    • Replies: 0
    • Views: 3,239
    MadOldHag
    21.12.20 10:12 Go to last post

  11. Issue with Expeditions

    I cant choose or alter the order in which troops attack - is this a known issue now. It seems to render expeditions usless which means my plans to...

    Started by MaelstromJ, 14.05.22 16:47
    • Replies: 6
    • Views: 3,238
    sebanio
    30.06.22 18:34 Go to last post

  12. Valentine 2024 achievement not adding

    Hi, the valentine 2024 achievement is not adding to the 40 bouquets https://www.facebook.com/photo/?fbid=1836664036774519&set=a.1334965503611044 ...

    Started by andi13, 14.02.24 16:09
    • Replies: 0
    • Views: 3,237
    andi13
    14.02.24 16:09 Go to last post

  13. Wrong message when a friend apply zone buff

    Hello, another mistake in messages, the message when a friend apply zone buff for you, its says "you applied" but its "A friend applied"

    Started by TheVictorious, 05.10.16 17:44
    • Replies: 0
    • Views: 3,235
    TheVictorious
    05.10.16 17:44 Go to last post

  14. Talking zombie camp?

    [see attachment]

    Started by Little_Radojica, 05.01.15 20:12
    2 Attachment(s)
    • Replies: 4
    • Views: 3,235
    Sharpielein
    08.01.15 17:17 Go to last post

  15. Unhappy Important Pinewood quest bug

    Hi, I've got a problem with the quest Important pinewood. The first objective cancles the sencond one : 1. Production of 0 for pinewood 2....

    Started by Silver-Val, 22.12.17 12:13
    • Replies: 1
    • Views: 3,231
    HFoC
    22.12.17 12:33 Go to last post

  16. Problem with small pumpkin cemetery

    Hi, I just bought a small pumpkin cemetery from the shop and placed it on the map. then I noticed that the 'Pumpkin Cemeteries' task was showing...

    Started by JimLeCat, 17.10.17 12:50
    • Replies: 2
    • Views: 3,230
    JimLeCat
    17.10.17 16:16 Go to last post

  17. Angry guild coins

    hi,after the last update session,2k guild coins dissapeared,and also 100 gems is there anyway to get them back?

    Started by priest23, 28.01.13 10:27
    • Replies: 1
    • Views: 3,228
    Whizkeyjack
    28.01.13 10:29 Go to last post

  18. Exclamation Bug Unreadable Handwriting Quest

    Hi, I completed this find the easter eggs quest and hit finish last night, i returned home but the quest did not complete but the map has gone from...

    Started by s00pa, 15.04.12 14:15
    • Replies: 0
    • Views: 3,225
    s00pa
    15.04.12 14:15 Go to last post

  19. Island not loading

    For about 2 months now, I've had issues with my island not loading completely (https://prnt.sc/t4rgar). I can't apply buffs to buildings or target...

    Started by Trigintiljon, 23.06.20 06:35
    • Replies: 1
    • Views: 3,223
    BB_Trafffer
    23.06.20 10:36 Go to last post

  20. paperchase 1st stage cannot access

    finished first quest recieved the 1st paperchase advent in mail accepted it it went into star menu no prob so far started the advent got the...

    Started by mawihtec2, 12.04.12 22:19
    • Replies: 1
    • Views: 3,223
    mawihtec2
    12.04.12 22:49 Go to last post
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