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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

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  1. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,901
    BB_Saqui
    27.07.17 15:21 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,806
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  4. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 160,398
    BB_Trafffer
    08.11.23 11:58 Go to last post

  5. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,388,389
    topgearfan
    18.08.23 10:52 Go to last post

  6. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 172,035
    Urd123
    13.01.22 17:09 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 790,836
    Reapertje
    26.12.20 06:44 Go to last post

  1. Moved: The end of Flash is official. Devs get ready for html5?

    Its official as the bbc can get it. Adobe is pulling flash. Phased out by 2020 http://www.bbc.co.uk/news/technology-40716304

    Started by Ammy75, 26.07.17 10:01
    • Replies: -
    • Views: -
    Xrystal
    26.07.17 02:41 Go to last post

  2. The End of the World adventure feature

    Hi, it is written, that but thats not true .. it is not possible (or at least on EU2 server) are you going to fix it during maintenance ? ...

    Started by CendaCZ, 12.12.12 16:42
    • Replies: 4
    • Views: 13,482
    ambandil
    12.12.12 20:22 Go to last post

  3. The Event Window

    I cannot complete the quest "The Event Window" because the relevant button in the control panel below the Avatar is greyed out and does not do...

    Started by Ozzymandeus, 13.06.14 16:02
    2 Pages •
    1 2
    • Replies: 10
    • Views: 50,830
    BB_Trafffer
    14.02.23 10:08 Go to last post

  4. The Excelsior

    When will the Excelsior animation be fixed. It takes for ever to use the crystals and because there is no animation it is hard to tell when it has...

    Started by whatsawormdo, 23.03.21 12:42
    • Replies: 3
    • Views: 2,586
    Worley_The_Celt
    28.03.21 08:48 Go to last post

  5. The excelsior useing gems nad not crystals

    I had 2 crystals for the excelsior used them and it used up gems instead of the crystals so every please be carefull with this

    Started by RagnerFlamesing, 25.09.16 22:01
    • Replies: 6
    • Views: 21,805
    Sheddoe
    28.10.16 07:18 Go to last post

  6. The exhibition quest bug

    Hey, I can`t claim reward, there is no button, although it shows i have done both tasks.

    Started by RommY1337, 20.10.12 15:42
    • Replies: 2
    • Views: 1,585
    RommY1337
    21.10.12 14:22 Go to last post

  7. Thumbs down The faults with the new trade system!

    This thread is NOT about how great it is you can buy and sell in big amounts, or how lame it will be for the traders trying to make money on trading...

    Started by Krydolph, 12.10.12 11:20
    • Replies: 3
    • Views: 4,432
    Sniped
    12.10.12 15:24 Go to last post

  8. The final

    I have opened the calendar to get the final but it has not appeared in my adventure list

    Started by milo222, 05.07.22 20:31
    • Replies: 1
    • Views: 2,023
    AlexSunshine
    06.07.22 06:45 Go to last post

  9. The Final Insult

    Finally, just after midnight scored the magic 3,760,000 xp to finish the game. Up came the reward screen, 2500 gems, some gold coins and of course,...

    Started by Nogbad, 27.04.15 19:45
    • Replies: 3
    • Views: 12,325
    Ozzymandeus
    27.04.15 21:32 Go to last post

  10. The fish plate bug

    Dear MODs, I and my friends are experience problems when using fish plates, the problems occur only when buffering on FRIENDs' buildings 1....

    Started by SunShakes, 19.01.12 09:42
    fish plates
    • Replies: 1
    • Views: 8,396
    BB_Azariel
    19.01.12 09:56 Go to last post

  11. The fisherman and his wife

    The part of "end the curse" quest where you collect glowing herbs x3 collectibles , only gave 2 herbs instead of 3 so i cant make the last buff.The...

    Started by Flemishlion, 12.05.18 01:18
    • Replies: 3
    • Views: 20,142
    Xibor
    13.05.18 21:33 Go to last post

  12. The fishman and his wife - Dispelling Concoction - BUG

    I made the buff on the provision house, but it disapeared along with the herbs.... the herbs where collected at adv: http://prntscr.com/j8kp8m no...

    Started by Oyugami, 22.04.18 13:51
    • Replies: 1
    • Views: 8,921
    Oyugami
    22.04.18 15:07 Go to last post

  13. The funky bunch achievement

    It is asked to have all the specialists from the tavern.............. I have 3 geo, 3 explorers, and 5 generals, but the green line under the...

    Started by Korbun, 18.07.14 10:31
    • Replies: 4
    • Views: 5,018
    Nogbad
    21.11.14 17:45 Go to last post

  14. The Game

    Can't get in to the game again, is anyone else having the same trouble?

    Started by Ados, 09.12.11 17:18
    • Replies: 1
    • Views: 3,798
    Nogbad
    09.12.11 20:16 Go to last post

  15. The game asks me to create new home island when I try to play the game

    Since today the server is asking me to pick a new avatar and a nickname for a character on the sandycove server. I have been playing for few weeks,...

    Started by defaultPlayerName_5468de95e655b, 16.11.14 17:48
    • Replies: 3
    • Views: 33,169
    Nogbad
    17.11.14 03:47 Go to last post

  16. The game does not start.

    How did the mistake express itself? I was able to enter in the morning last. The game does not start since then. Date and time – when the problem...

    Started by tomori, 20.12.21 19:13
    • Replies: 1
    • Views: 2,530
    BB_Trafffer
    21.12.21 10:31 Go to last post

  17. Thumbs down the game doesnt load

    the game start loading but it is stopping and doesn't continue .... :confused:

    Started by ameera, 16.03.12 01:55
    • Replies: 2
    • Views: 9,277
    Polymer
    16.03.12 16:26 Go to last post

  18. The game is working or not?

    Hello guys, I haven't been able login for almost 48h, I sent a ticket 10h ago and all I got was a message with the working hours of the support...

    Started by Djuvara, 14.12.11 20:26
    • Replies: 7
    • Views: 10,887
    Jools
    15.12.11 13:18 Go to last post

  19. The game wont load

    I have this quite some times, so i'm starting to guess its with me, but still i want to post it: Sometimes, when i start the game, i dont have the...

    Started by Vamp1ria, 14.02.12 10:42
    • Replies: 3
    • Views: 20,721
    Simpson
    14.02.12 11:35 Go to last post

  20. the general was defeated

    About 2 months ago i received that quest asking me to cure a general.This quest was working ONLY if you were using the medipack INSIDE your island...

    Started by Maga666, 01.06.13 15:50
    1 Attachment(s)
    • Replies: 2
    • Views: 5,510
    Kaki_Maki
    24.06.13 10:13 Go to last post
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