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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,391,397
    topgearfan
    18.08.23 10:52 Go to last post

  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 793,473
    Reapertje
    26.12.20 06:44 Go to last post

  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 188,091
    BB_Saqui
    27.07.17 15:21 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 172,608
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 161,425
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 41,019
    topgearfan
    13.11.23 03:13 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. The door for available to open and previous doors closed

    It has just happened, the door for today is available to open, and the previous doors closed even that I opened them, this is just weird: The...

    Started by TheVictorious, 16.12.17 09:23
    • Replies: 1
    • Views: 2,620
    kuubel
    16.12.17 09:31 Go to last post

  2. Problem contacting support

    I have tried 3 times now to contact support with 3 different new tickets. Each time I get the automated response : Thank you for contacting the 'The...

    Started by C__C, 15.03.17 13:41
    • Replies: 2
    • Views: 2,618
    BB_Saqui
    15.03.17 16:41 Go to last post

  3. Chat Server Not Working

    The chat server on Sandycove comes up as normal, then after a minute or two it resets itself or goes to news only. The has been happening for most of...

    Started by Shandylar, 30.05.15 17:04
    • Replies: 7
    • Views: 2,617
    SmurfAsH
    02.06.15 22:16 Go to last post

  4. hi

    After a last maintanse i lost 17 days premium ! What should i do ?

    Started by Srbenda0106, 01.04.15 06:19
    • Replies: 1
    • Views: 2,613
    Durin_d
    01.04.15 06:26 Go to last post

  5. Chat not working

    Is it just me or has anyone lese just logged in after update 29.11.2022 and chat is blank no icons or anythig to click on for Global or guild or trade

    Started by Highlande, 29.11.22 10:35
    • Replies: 7
    • Views: 2,613
    BB_Trafffer
    29.11.22 12:23 Go to last post

  6. Greyed out buffs - new bug apparently introduced in 4th Aug update

    Buffs in star menu seem to be randomly greyed out when I visit a friend's island, but I am still able to use them so it seems just cosmetic. Also...

    Started by prehensile, 04.08.21 11:06
    • Replies: 7
    • Views: 2,612
    sparkies2013
    07.08.21 16:51 Go to last post

  7. Hazardous Environment Suits cannot be made

    This quest requires making of something related to the event - but there is no event tab in the Provision House right now.

    Started by faivq, 27.01.24 09:15
    • Replies: 4
    • Views: 2,608
    faivq
    28.01.24 11:36 Go to last post

  8. Thumbs down problem to connect

    hi from greece itry to coonect to the game..... im register in eu server and any time i go to connect the browser send my i brazilian server! i try...

    Started by Gk1Gr, 06.12.12 23:43
    • Replies: 0
    • Views: 2,600
    Gk1Gr
    06.12.12 23:43 Go to last post

  9. Unhappy Gold payment bug?

    Hi! I had a deal with someone here and he claims that he declined my offer, but at my side it said "accepted" I lost 400 gold. Is there a bug or...

    Started by Frifant, 14.06.12 19:34
    bug, gold, payment
    • Replies: 0
    • Views: 2,596
    Frifant
    14.06.12 19:34 Go to last post

  10. art gift buffs not 'sticking'

    Have applied art gift buffs on "Getting into the christmas spirit" 2 of them have already failed to take out the Bitter Adults. Game messages says...

    Started by gibbletz, 15.12.16 00:53
    • Replies: 1
    • Views: 2,595
    BB_Saqui
    15.12.16 13:06 Go to last post

  11. Sound diasppear

    I just have Windows 7, and installed google chrome. So i can play my favorite game Settlers again. Only i have a problem with the sound. When i...

    Started by Orca45, 28.03.14 12:11
    • Replies: 1
    • Views: 2,594
    Orca45
    29.03.14 07:19 Go to last post

  12. The Excelsior

    When will the Excelsior animation be fixed. It takes for ever to use the crystals and because there is no animation it is hard to tell when it has...

    Started by whatsawormdo, 23.03.21 12:42
    • Replies: 3
    • Views: 2,588
    Worley_The_Celt
    28.03.21 08:48 Go to last post

  13. trades disappearing from history

    well its not really a bug, just really stupid programming. I had an offer with 4 lots. 3 of them sold the last one didn't. When I deleted the...

    Started by Promethos, 30.10.13 10:58
    • Replies: 1
    • Views: 2,586
    SettlerTom84
    23.02.14 10:31 Go to last post

  14. Cannot visit friends islands and don't have acces to my oilmills

    Hi all, When i try to visit friends islands i got this error https://prnt.sc/1x05ww8 Also i can't get acces to my oilmills since Unity has been...

    Started by Danspie, 21.10.21 21:40
    • Replies: 1
    • Views: 2,579
    BB_Trafffer
    22.10.21 11:30 Go to last post

  15. Easter 2017 MMA general and new Courageous Explorer in wrong place in star menu!

    Hello, I just think those new MMA and new Courageous Explorer in wrong place in star menu with default order: I think the new MMA with red box...

    Started by TheVictorious, 10.04.17 20:45
    • Replies: 8
    • Views: 2,576
    TheVictorious
    12.04.17 06:27 Go to last post

  16. Trade problem

    I just wake up to set my barracks and provision house for the adventure I am in. I trade from TO some bread - 14 k in total changing other...

    Started by Korbun, 21.06.14 01:53
    • Replies: 1
    • Views: 2,570
    keggs2
    21.06.14 07:34 Go to last post

  17. I don't log in..

    Or a problem when I click on the play button now tells me that the connection to the server and failed that i can do! Use google chroome

    Started by Enrycostyle1989, 05.07.12 00:41
    • Replies: 1
    • Views: 2,567
    Bashful
    05.07.12 00:50 Go to last post

  18. Explorers bringing back rubbish

    Is anyone else experiencing a problem when sending explorers on adventure searches that the main thing they are bringing back these days are co-ops?...

    Started by Lizaard, 19.07.16 15:44
    • Replies: 3
    • Views: 2,564
    Xibor
    19.07.16 21:09 Go to last post

  19. Unhappy bying gems

    I bought gems in the gemshop twice for 9,99 but i never recieved them :(. what must i do??????????????????????

    Started by Madam_Lefoux, 26.05.12 10:28
    • Replies: 1
    • Views: 2,564
    BB_Azariel
    28.05.12 09:32 Go to last post

  20. Question new licence-sector free

    i've killed bandit leader in sector 3 and as a reward i'm supposed to get gems and building licences. got the gems but no licences! :confused: any...

    Started by Jovan0608, 02.11.13 12:01
    • Replies: 2
    • Views: 2,562
    Jovan0608
    02.11.13 12:24 Go to last post
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