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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 41,310
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 162,542
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,393,503
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 173,086
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 795,412
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 188,308
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. PFB not working since Feb 21st 2024 maint

    Just noticed my pfb is not doing what it should, Mill is only producing 6 instead of 12 with pfb ...

    Started by andi13, 22.02.24 16:39
    • Replies: 1
    • Views: 6,549
    Jiggy8
    23.02.24 03:23 Go to last post

  2. the dust settles in starfall

    i have the 5 lubricants in star but can not use as they are ghosted out ,it will take days to mine at this rate please can you sort this out i am not...

    Started by victoria333, 01.02.24 12:00
    2 Pages •
    1 2
    • Replies: 11
    • Views: 11,552
    BillyGoatGruff
    21.02.24 15:26 Go to last post

  3. Missing crates with star shards

    Today I had 5 chest (with shards) in the star to open, one opened, second is freeze ... no reward, after reload game other 3 is missing. I see...

    Started by rbkuki, 02.02.24 16:56
    • Replies: 3
    • Views: 5,165
    rattlesnakeuk
    17.02.24 18:52 Go to last post

  4. Log In Troubles Mid Event, What next?

    Just got HAMMERMAN here, then redirects to news page once I refresh then back again time after time after time after TIME to the Flippin HAMMERMAN,...

    Started by DoriginalBillbo, 16.02.24 21:05
    • Replies: 0
    • Views: 3,881
    DoriginalBillbo
    16.02.24 21:05 Go to last post

  5. Cant Login

    Anybody know why I cant login? The slider graph that usually freezes at 90% for a short bit now freezes at 10% and will not advance. Any help would...

    Started by polarbarez, 31.01.24 18:13
    7 Pages •
    1 2 3 ... 7
    • Replies: 64
    • Views: 15,278
    DoriginalBillbo
    16.02.24 20:20 Go to last post

  6. Valentine 2024 achievement not adding

    Hi, the valentine 2024 achievement is not adding to the 40 bouquets https://www.facebook.com/photo/?fbid=1836664036774519&set=a.1334965503611044 ...

    Started by andi13, 14.02.24 16:09
    • Replies: 0
    • Views: 3,390
    andi13
    14.02.24 16:09 Go to last post

  7. Support portal broken, cannot submit support queries.

    Seems the Contact form at 'https://www.thesettlersonline.com/en/help-and-support' is broken and cannot submit support queries. Had a pending...

    Started by michaelm7456, 07.02.24 10:17
    3 Pages •
    1 2 3
    • Replies: 26
    • Views: 9,203
    Jiggy8
    10.02.24 16:42 Go to last post

  8. Question Crystals from collectables quest disappear.

    Since 2/5/24 crystals from collectables quest do not appear in the Excelsior nor Star menu. Happened 3 times. (12 crystals). Other crystals from...

    Started by Toothless1, 06.02.24 08:01
    • Replies: 0
    • Views: 4,104
    Toothless1
    06.02.24 08:01 Go to last post

  9. Valuable Intel venture, fleet never comes

    Hi, I have defeated all camps including Magnificent Residence, collected all clues, 3 from Residence and another 3 from the island but no ship ever...

    Started by Doooplo, 05.02.24 14:01
    • Replies: 2
    • Views: 4,997
    Doooplo
    05.02.24 15:42 Go to last post

  10. scrapper lubricant buff bug ?

    last nite I buffed my scrappers with lubricant buff and the input/output changed from 1:1 to 2:3, i have just buffed them again and it has changed...

    Started by andi13, 02.02.24 10:11
    • Replies: 5
    • Views: 4,321
    andi13
    05.02.24 13:05 Go to last post

  11. Game won't continue to load

    I tried to login the game but it won't push through. maybe its because of the starfall event, after i placed a buff on the quest S.C.R.A.P.E.R., or...

    Started by Creepling, 03.02.24 00:03
    • Replies: 1
    • Views: 5,689
    BB_Trafffer
    05.02.24 12:25 Go to last post

  12. Cannot pay 150 Star Shards

    Not sure it is a bug exactly, more like bad quest planning. Do not buy a Compendium from the Forerunner unless you will have at least 150 star shards...

    Started by Yorda1, 03.02.24 13:24
    • Replies: 3
    • Views: 4,828
    First_Lord
    03.02.24 18:08 Go to last post

  13. game didn't count my defeating uncanny hard rock

    hopefully there is a work around, i now have uncanny crystal formations i cannot touch, and cannot complete task

    Started by Noworries, 03.02.24 14:42
    • Replies: 0
    • Views: 4,076
    Noworries
    03.02.24 14:42 Go to last post

  14. Starfall, Forerunner won't upgrade to level 2

    Update Upgrade button worked after closing game and being away some hours, might take only 20 min and login again as it work with other problems...

    Started by Sandycat, 02.02.24 03:56
    • Replies: 0
    • Views: 5,350
    Sandycat
    02.02.24 03:56 Go to last post

  15. testserver is not reachable due to an 500 Internal Server Error

    I would have posted this on the test server but I get the message that the site is forbidden further trying gets an error message An...

    Started by wintertime, 31.01.24 22:03
    • Replies: 2
    • Views: 9,483
    BB_Trafffer
    01.02.24 11:34 Go to last post

  16. Starfall - Between A Rock And A Hard Place

    Sub quest : This will be a blast I produced 50 chem blast charge used them only all, only counted 45 cant progress the quest ...

    Started by sslewster, 30.01.24 18:37
    • Replies: 1
    • Views: 4,563
    BB_Trafffer
    31.01.24 10:25 Go to last post

  17. but after finished adv lost xp

    after outlaw adv i get xo loot then this restart heppend and i was back at 103k xp to next lvl from 73k same time guy from guild ,finished boss in...

    Started by ccfly, 26.01.24 17:22
    • Replies: 1
    • Views: 1,445
    BB_Trafffer
    29.01.24 10:08 Go to last post

  18. bug> lost xp

    yesterday i lost 40k xp and loot after restart now i got 2 wedding quests (40+k) first was fine and have 37k to next level ,then second q stuck ...

    Started by ccfly, 27.01.24 22:26
    • Replies: 1
    • Views: 603
    BB_Trafffer
    29.01.24 09:43 Go to last post

  19. Server zone crashed message

    Since noon a message "Server zone crashed" appears and the game does not load

    Started by marvistas, 28.01.24 16:51
    • Replies: 2
    • Views: 555
    BB_Trafffer
    29.01.24 09:35 Go to last post

  20. Hazardous Environment Suits cannot be made

    This quest requires making of something related to the event - but there is no event tab in the Provision House right now.

    Started by faivq, 27.01.24 09:15
    • Replies: 4
    • Views: 2,703
    faivq
    28.01.24 11:36 Go to last post
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