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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,883
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 160,715
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,389,430
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 172,214
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 791,749
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,959
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Steady Supply does not end

    I got 3 green rectangles with checkmarks on them - for sausages, bread and water. But there is NO checkmark down to finish the quest. Only the gem...

    Started by faivq, 06.07.19 17:51
    • Replies: 2
    • Views: 25,957
    BB_Torkav
    08.07.19 08:46 Go to last post

  2. Observatory bugged

    Generals just loop through the landing animation until the time they would have reached the addie without the buff. Normal generals actually seem to...

    Started by Jim_B, 23.02.19 23:15
    10 Pages •
    1 2 3 ... 10
    5 Attachment(s)
    • Replies: 96
    • Views: 358,595
    UGdk
    08.07.19 08:40 Go to last post

  3. Steady Supply - water problem

    20 004 water every 12 hours ok.. i have 11 imp. watermills which give every 90 second 10-18 water (buff) = from 4800 to 8640 every 12 hours =...

    Started by Diego004, 06.07.19 04:57
    1 Attachment(s)
    • Replies: 2
    • Views: 16,173
    Diego004
    06.07.19 16:45 Go to last post

  4. Can not get the new quest "steady supply" form the questine A Host of responsibilitie

    My friends say they finished the quest "steady supply" after the "hot fix"，but I even did not receive this quest. What happening？

    Started by OeeO, 05.07.19 10:27
    1 Attachment(s)
    • Replies: 1
    • Views: 14,126
    Kit_
    05.07.19 10:33 Go to last post

  5. Unhappy Event : A Host of Responsibilities (room for 4000 settlers - problem)

    I completed this second part of A Host Responsibilities quest but still payed about 500 gems to continue. Could someone had the same problem?

    Started by Sorik, 04.07.19 16:31
    • Replies: 1
    • Views: 14,745
    Kit_
    04.07.19 16:55 Go to last post

  6. Unhappy Game not loading?

    I can't get into the game.. it loads.. I get the notices screen (see below) and that's it... no 'green tick' it's been that for almost 30 minutes...

    Started by AmySafeunderdark, 06.06.19 16:40
    2 Pages •
    1 2
    can't log in, game
    • Replies: 17
    • Views: 69,579
    Norton_C
    02.07.19 20:47 Go to last post

  7. Too many shotfirer

    I made the mistake of buying all the shotfirer with gems and now I have 1 spare, and that's without the ones bought using balls, why make more fior...

    Started by Steve1077, 30.06.19 14:46
    • Replies: 1
    • Views: 13,087
    LeaderOfCastle
    30.06.19 17:49 Go to last post

  8. Summer Event: Housing Problem

    This one needs 3000 "room for new settlers". Since your settler total automatically fills, most people will be near or actually full. Therefore, it...

    Started by RobD, 27.06.19 06:02
    • Replies: 8
    • Views: 10,799
    Steve1077
    30.06.19 14:42 Go to last post

  9. Snack Stand not working properly?

    I have 4 snack stands providing a 400% speed increase. When I open the stand and choose the Red Flying Settler it displays 1 hour and 23 minutes for...

    Started by polarbarez, 30.06.19 00:52
    • Replies: 1
    • Views: 9,432
    ginny31
    30.06.19 01:20 Go to last post

  10. Shop is not working

    Dear UbiSoft/Blue Byte For a very long time I have been unable to use the shop. Same error happens every time I try to enter the shop. I...

    Started by SleepyRaven, 11.06.19 15:52
    2 Pages •
    1 2
    • Replies: 12
    • Views: 23,864
    SleepyRaven
    26.06.19 21:26 Go to last post

  11. Angry happy hour not working

    Hi, you forgot to open the shop doors lol .... happens all the time ... surely by now you guys can actually implement a happy hour without errors...

    Started by Lollover, 25.06.19 22:52
    • Replies: 4
    • Views: 10,010
    SleepyRaven
    26.06.19 21:26 Go to last post

  12. explorers keep returning with no loot

    A friend buff was placed on my island and explorers returned with loot so I sent them out again after event started and they return every minute with...

    Started by pdw1000, 24.06.19 08:32
    • Replies: 5
    • Views: 11,294
    sparkies2013
    25.06.19 20:52 Go to last post

  13. Angry Event is bugged again. Deligat 1000 settlers.

    Qust line delegata 1000 settlers, and then you have lost your settlers, you can not add new from your starmenu, so your settlers limited is...

    Started by VikingGold, 25.06.19 09:29
    hotfix
    • Replies: 4
    • Views: 8,564
    hades8840
    25.06.19 12:44 Go to last post

  14. 2 weekly quests

    I have 2 weekly quests. Is it a bug or we have 2 weekly quests with premium? Idk, I just returned and see this, When I left the game, there were...

    Started by littlepret, 24.06.19 04:49
    • Replies: 1
    • Views: 6,218
    topgearfan
    24.06.19 07:13 Go to last post

  15. Prem friend buff

    not working properly on stronghold..says two hours to make the buff but its 4 as normal( 6 strongholds) https://prnt.sc/o5bfho says 2hrs ...

    Started by cheethamhill, 22.06.19 17:31
    • Replies: 2
    • Views: 9,107
    MOD_Daz
    23.06.19 10:16 Go to last post

  16. Star charts

    The Normal and detailed star charts in black market section of merchant are not locked for me, they should be as I already have them from the event.

    Started by Dorotheus, 18.06.19 20:18
    • Replies: 1
    • Views: 10,543
    Kit_
    18.06.19 20:22 Go to last post

  17. A Giant Battle

    I got thrown out of 'A Giant Battle' this morning with my troops returned & the XP earned up to that point. I imagine I lost my Scouting Post XP &...

    Started by Rosejane, 18.06.19 15:10
    • Replies: 1
    • Views: 4,061
    Rosejane
    18.06.19 20:16 Go to last post

  18. Strange graphics in game

    so just visited a new player lvl16, and they have this on their island in the lake also had a report today from another player who had a...

    Started by Kit_, 18.06.19 18:36
    • Replies: 0
    • Views: 9,415
    Kit_
    18.06.19 18:36 Go to last post

  19. Flash Player issue

    I log in and get to a white page and nothing happens. Normally I get a box allowing flash to run but not now. Right click allow and nothing. Any...

    Started by megadethmaniac, 11.06.19 20:28
    • Replies: 1
    • Views: 10,784
    AmySafeunderdark
    14.06.19 18:35 Go to last post

  20. Storm recovery

    i am lvl 66 and had a weekly quest to do 3x Storm recovery. After doing the adv 3 times i did not get any reward in slot 1 on any of those 3 adv....

    Started by Bobie, 11.06.19 10:50
    • Replies: 0
    • Views: 6,309
    Bobie
    11.06.19 10:50 Go to last post
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