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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 41,976
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 165,428
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,397,997
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 174,153
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 799,653
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 188,834
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Old Ruins won't stack

    It appears that the Old Ruins from the event which introduced it won't stack with the ones from the guild shop.

    Started by Dorotheus, 28.08.17 07:59
    • Replies: 0
    • Views: 1,968
    Dorotheus
    28.08.17 07:59 Go to last post

  2. Thumbs down Excelsior locks game [16263]

    Game locked up when Excelsior awarded paperwork buff today. Also Excelsior caused lock up yesterday but cant remember exact circumstances. Might...

    Started by rogersgirl, 21.09.16 09:05
    6 Pages •
    1 2 3 ... 6
    • Replies: 54
    • Views: 80,613
    Dorkathy
    28.08.17 04:40 Go to last post

  3. Hotkeys dont work on microsoft Edge browser

    Keep getting game freezes (on old IE ) so thought I would give Microsoft edge another go... but since its last update hotkeys don't work. That's it. ...

    Started by Grimhurst, 27.08.17 18:23
    • Replies: 0
    • Views: 6,903
    Grimhurst
    27.08.17 18:23 Go to last post

  4. Rarity Provision House Bug

    I am seem to have a bug with my Rarity Provision House, in that I have created items and they don't appear in anywhere in my Star Menu, please can...

    Started by Hazardous-666, 26.08.17 23:21
    • Replies: 2
    • Views: 1,517
    TheVictorious
    27.08.17 11:06 Go to last post

  5. Unhappy account problem

    I have a problem with my acc. I did not played game about for 1,5 years. I did write ticket for 5 times, but every time i get this answer removed I...

    Started by jhvdddd, 24.08.17 14:15
    • Replies: 2
    • Views: 1,117
    jhvdddd
    25.08.17 20:54 Go to last post

  6. I can't change half sized graphics setting on Steam

    Hello Fellow Settlers, I wanted to check if anyone else playing via Steam is having this same problem. I've been in contact with support about...

    Started by LeettiMcLeetti, 18.08.17 10:06
    • Replies: 1
    • Views: 2,299
    Mannerheim
    24.08.17 12:04 Go to last post

  7. General transfers in progress

    Hello, After the take over of sector 1 in Surprise attack adventure, I sent generals to other positions. They're still in transfer, they're...

    Started by SelenaDaFarendil, 21.08.17 16:25
    • Replies: 3
    • Views: 3,075
    t00tie
    22.08.17 08:18 Go to last post

  8. No Guildtags in Chat !

    Hi there, i got a funny bug today, as you can see no guildtags in chat. regards slikz aka slikzy aka sliky

    Started by slikz, 18.08.17 19:21
    • Replies: 8
    • Views: 7,164
    Iolanthe
    21.08.17 14:24 Go to last post

  9. Moved: log in problems right now

    . I can log in it`s stops at the last box!!!

    Started by Tjalfe_The_Man, 21.08.17 13:12
    • Replies: -
    • Views: -
    John_Grammaticus
    21.08.17 13:11 Go to last post

  10. Visiting another player - server confuses me with them?

    I visited another guild member's island to buff some mines. The first weird thing was that I saw his building queue (he was building a well; he...

    Started by FishSmell, 20.05.17 06:05
    2 Pages •
    1 2
    • Replies: 11
    • Views: 23,803
    lordloocan
    20.08.17 12:24 Go to last post

  11. Guild Quest part: Acquire 50 grout. Excelsior gains don't register.

    As the subject says. Gained maybe 100 with a few Excelsior spins, but the counter in the quest window still said 66 (acquired separately from a...

    Started by MikeLido, 19.08.17 13:44
    • Replies: 3
    • Views: 3,312
    MikeLido
    19.08.17 21:34 Go to last post

  12. Angry Help

    May Building Menu don't light up but one are two item.

    Started by quit, 16.08.17 19:19
    • Replies: 2
    • Views: 1,295
    BB_Saqui
    17.08.17 15:54 Go to last post

  13. Lucky Find, Iron Mining Surplus and Two Iron in One skills are mutually exclusive.

    I set up one of my geologist with all possible iron skills. Lucky Find lv1 with 15% chance. Iron Mining Surplus lv3 with 24% chance. Two Iron in One...

    Started by The_Sarmatian, 21.07.16 05:36
    4 Pages •
    1 2 3 ... 4
    • Replies: 30
    • Views: 101,768
    faivq
    15.08.17 19:34 Go to last post

  14. Log in Problem

    Every time i log in i get a blank screen and the message 'File loading failed! Please check your network connection, clean your browser cache or try...

    Started by forthy69, 03.07.17 15:43
    2 Pages •
    1 2
    • Replies: 13
    • Views: 71,501
    Larili
    12.08.17 10:00 Go to last post

  15. I placed barazek on Football trophy 2016 :D

    Well, it is false report, but applied buff to rarity provision house got a report that I buffed football trophy :D Wonder what that will speed up...

    Started by TheVictorious, 10.08.17 18:00
    • Replies: 0
    • Views: 1,243
    TheVictorious
    10.08.17 18:00 Go to last post

  16. Flash Crash

    3rd time of doing Stealing From the Rich and for the third time when I move my mma from the same location to exactly the same next location, Flash...

    Started by theheron, 09.08.17 19:26
    • Replies: 1
    • Views: 1,265
    Kebabtomte
    10.08.17 15:34 Go to last post

  17. Problem with Slimbrowser

    When trying to access the forum in the slimbrowser all I get is a whitescreen. I have the latest flashdrivers and using Win7 if that helps.

    Started by LordBosse, 26.07.17 12:02
    • Replies: 9
    • Views: 31,052
    BB_Saqui
    09.08.17 09:36 Go to last post

  18. Exclamation Mining Surplus is not happening anymore after update?

    I just noticed that iron surplus not triggered after searching about 19 iron mines, and now searching another 19, still 0 surplus, I thought it was...

    Started by TheVictorious, 01.07.17 21:11
    • Replies: 2
    • Views: 2,080
    TheVictorious
    05.08.17 07:28 Go to last post

  19. Exclamation Gen bumps building from island!!!!

    Would assume this is pretty rare,as i have never seen it happen before.Finished an adventure and was waiting for my QM Claus to return,they tend to...

    Started by babygirl, 04.08.17 22:46
    • Replies: 0
    • Views: 865
    babygirl
    04.08.17 22:46 Go to last post

  20. Typing "0" takes you to Mayors

    Now when I enter 0 as part of a number it takes my back to mayors house..most annoying when trying to refill mines as page always jumps back to mayor...

    Started by The_Lady_Red, 19.07.17 10:08
    2 Pages •
    1 2
    • Replies: 16
    • Views: 21,689
    BB_Saqui
    01.08.17 10:38 Go to last post
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