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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,403,864
    topgearfan
    18.08.23 10:52 Go to last post

  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 805,003
    Reapertje
    26.12.20 06:44 Go to last post

  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 189,729
    BB_Saqui
    27.07.17 15:21 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 175,738
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 168,702
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 42,949
    topgearfan
    13.11.23 03:13 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. problems connecting to game

    Please, be so kind and announce on top in the forum whenever there is a problem with the server. Now we have to search through every topic, whilst a...

    Started by peter45, 20.11.12 16:09
    • Replies: 5
    • Views: 10,014
    Tatooine
    22.11.12 07:30 Go to last post

  2. Gems for Collectables

    I noticed an odd thing today when creating collections. The cost of collectibles is not the same for all collections. I was missing four Food Carts...

    Started by IainC, 01.12.14 17:09
    3 Attachment(s)
    • Replies: 3
    • Views: 9,994
    Dorotheus
    02.12.14 17:56 Go to last post

  3. iron in star menu

    the other thread opened yesterday is closed - no reply why or whether and if, how it was resolved. inGameNick: ExoticDancer I have by now 4...

    Started by ExoticDancer, 06.06.12 07:16
    • Replies: 4
    • Views: 9,993
    ExoticDancer
    08.06.12 02:05 Go to last post

  4. wont download

    have been playing for 4 yrs. 2 days ago after updating windows 10, got the parse box when trying to load. as usual uninstalled game and tried to...

    Started by xiiv, 24.09.19 16:17
    • Replies: 3
    • Views: 9,993
    Cindari
    26.09.19 00:21 Go to last post

  5. Major firewall intrusion prevent software (Snort) automatically blocks TSO.

    Hi, Sort blocks TSO traffic with the message: (http_inspect) INVALID CHUNK SIZE OR CHUNK SIZE FOLLOWED BY JUNK CHARACTERS (SID 120:28) ...

    Started by Jove, 17.06.20 17:43
    • Replies: 0
    • Views: 9,982
    Jove
    17.06.20 17:43 Go to last post

  6. Text seems wrong and may confuse

    In the provisions house the is a tab under resources Granite transformation. But in the text it says increases marble by 50.This should read Granite.

    Started by Grax, 12.12.11 09:09
    • Replies: 0
    • Views: 9,961
    Grax
    12.12.11 09:09 Go to last post

  7. Exclamation Bandit nest - interception is not shown

    Hi,All. This is a short story about adventure Bandit nest I completed.It started O.K.:all previews worked properly,all blocks completed successfully...

    Started by Sorik, 23.09.15 10:39
    • Replies: 4
    • Views: 9,941
    lordloocan
    24.09.15 14:26 Go to last post

  8. missing troops

    just returned to my home island from an adventure and 90% of my troops are missing!! when on the adventure i leave the sliders at zero so that i can...

    Started by Aerys_TarGaryen, 05.05.12 23:23
    • Replies: 2
    • Views: 9,927
    Aerys_TarGaryen
    06.05.12 00:11 Go to last post

  9. Exclamation Today when i logged in, i have lost a lot of things

    When i logged in today i was from level 18 back to level 16. Lost a lot of buildings, lost my general with my soldiers, lost a lot of stuff which i...

    Started by Bstraatman, 10.10.13 15:02
    • Replies: 4
    • Views: 9,923
    inyi
    11.10.13 07:18 Go to last post

  10. Angry Skipped one quest - now stuck 20XP from lvl 14 and no more quests

    Hi all, Started playing today and during this morning was given a quest to speed up the Geologist but by the time I read it he only had a few...

    Started by jimjamuk, 02.04.13 15:10
    • Replies: 4
    • Views: 9,923
    jimjamuk
    02.04.13 16:22 Go to last post

  11. Provision house resets back to frontpage when basket creation event returns

    Hi When you are creating more stacks of basket and clicks on the basket for the second time, then the UI will reset back to the provisionhouse...

    Started by haju, 09.01.13 11:00
    • Replies: 0
    • Views: 9,913
    haju
    09.01.13 11:00 Go to last post

  12. missing troops and garrisons in adventure map

    last night i had 2 full garrison (200r and 20r+180c) moving in to the new position in the traitors adventure map. now in this morning, ill find there...

    Started by SuperJii, 18.03.12 07:22
    • Replies: 1
    • Views: 9,911
    SuperJii
    18.03.12 07:38 Go to last post

  13. harvest Ritual - Text incorrect [16808]

    The help text for Harvest Ritual reads "12 hours / 16 hours from a friend". The actual length is 12 hours / **18** hours from a friend. EDIT:...

    Started by Garth2079, 11.12.16 22:37
    • Replies: 1
    • Views: 9,910
    BB_Saqui
    12.12.16 12:46 Go to last post

  14. Spring Park not working

    The only part of the spring park that seems to be operating as it should is the find colls...the increases in productions are barely discernible or...

    Started by maryam1, 20.04.18 06:28
    • Replies: 1
    • Views: 9,909
    Mannerheim
    20.04.18 11:30 Go to last post

  15. Rangers in The Fisherman and his wife

    I've been losing more troops than I should a few times on The Fisherman and his wife. The problem seems to be the rangers, who is acting a bit wierd....

    Started by MorellaCarter, 10.02.18 16:22
    • Replies: 2
    • Views: 9,904
    MorellaCarter
    10.02.18 20:05 Go to last post

  16. General Error messages then returning to log in page

    I am having multiple issues with receiving a general error message then being sent back to log in page. This has occurred 4 times in approx 20...

    Started by Graciethecat, 16.02.22 14:57
    • Replies: 8
    • Views: 9,890
    BB_Trafffer
    17.02.22 11:16 Go to last post

  17. Unhappy Server connection failed

    Hi there. Ever so often while buff'ing my freinds, an particullary when I'm changing from one to another I get the message "Server connection...

    Started by Nettopp_naa, 25.03.12 07:04
    ban, connection, failed, opera
    • Replies: 1
    • Views: 9,887
    marlock
    25.03.12 10:29 Go to last post

  18. Arrow Trade Office Bug

    What is going on with the trade office at the moment? Every time I click on the 'selling' tab page, there's the forever hour glass. I offered 2040...

    Started by Stecker78, 29.07.13 16:21
    trade office
    • Replies: 4
    • Views: 9,879
    Stecker78
    29.07.13 20:05 Go to last post

  19. It says Missing Plug-In and can not connect with game, please help!

    what do I do?:confused:

    Started by Noor, 16.12.11 00:52
    • Replies: 4
    • Views: 9,877
    molder
    16.12.11 18:14 Go to last post

  20. A Giant Battle

    After killing camp with enormous ibex,75 frost giant, 35 eagle, 50 bear flood disappiares on the top last area of the map where last bosses are. And...

    Started by Flavian_II, 27.04.21 12:36
    • Replies: 1
    • Views: 9,869
    Kris3457
    08.05.21 07:33 Go to last post
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