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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 44,408
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 173,854
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,412,593
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 178,197
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 812,840
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 191,101
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Top Left Notification Animation is the cause of the lag

    Hi BB, I think top left notification animation is the cause of the lag. while every actions we do leads to a notification, when it's appearing it...

    Started by UsUe, 23.07.21 06:37
    • Replies: 9
    • Views: 4,403
    UsUe
    03.08.21 06:17 Go to last post

  2. Guild Member List Sorting

    As a Guild leader I'm finding it very difficult ((well, impossible almost)) to manage my Guild now that the Guild Member List cannot be sorted by...

    Started by N1K0L4Z, 27.07.21 13:19
    • Replies: 3
    • Views: 2,620
    Graciethecat
    31.07.21 00:22 Go to last post

  3. Unity live bugs

    well we are back and chat is not working for me also now i have my full island its a nightmare waiting for the graphics to constantly load egg...

    Started by hades8840, 20.07.21 10:15
    13 Pages •
    1 2 3 ... 13
    1 Attachment(s)
    • Replies: 123
    • Views: 44,315
    remac1
    30.07.21 23:26 Go to last post

  4. Quest - Off into the unknown - Send out the explorers

    So I was finally thinking of starting to do PvP quests, and didn't get far before I reached a problem. the quest is: * Have one explorer *...

    Started by g4m3-0n, 30.07.21 08:19
    • Replies: 1
    • Views: 611
    Qualan
    30.07.21 08:25 Go to last post

  5. Angry Happy hour

    Really? https://prnt.sc/1hfkvo6 So nobody from BB addressed PFB / Premium time refunds yet & we can "enjoy" another Happy hour. But we should...

    Started by sk_setttler, 29.07.21 04:53
    2 Pages •
    1 2
    • Replies: 18
    • Views: 7,816
    Chris-8989
    29.07.21 19:13 Go to last post

  6. oil mill

    Hi, I have similar problems with lagging of the game and many other bugs i already have seen reported. Except nothing about when i want to open...

    Started by Danspie, 25.07.21 16:33
    • Replies: 2
    • Views: 854
    Danspie
    28.07.21 20:37 Go to last post

  7. UI Scale adjustment

    When I adjust the UI scale in settings it always resets to 90 when I logon again. All the other settongs are remembered. just this one gets reset.

    Started by Sparkaktus, 28.07.21 10:59
    • Replies: 1
    • Views: 779
    UsUe
    28.07.21 20:19 Go to last post

  8. Storm Recovery - boulders undestroyable

    OK, I'm doing Storm Recovery within the weekly challenge and guess what? When I left-click on a boulder to destroy it, instead of the sector with...

    Started by faivq, 25.07.21 13:55
    • Replies: 3
    • Views: 1,107
    faivq
    27.07.21 19:38 Go to last post

  9. Strange idols quest

    Got the point of selling bronze swords, wheat and pinewood planks. Sold these item TWICE does not get recorded in quest winduw tab. Edit 1. I...

    Started by Sparkaktus, 27.07.21 11:35
    • Replies: 0
    • Views: 5,761
    Sparkaktus
    27.07.21 11:35 Go to last post

  10. Guild chat - ways to get it working

    A quick method, but don't use this if you are running any other programs that require constant internet access! 1. Disable your internet...

    Started by PaulLG, 26.07.21 14:36
    • Replies: 1
    • Views: 6,873
    JohnRo79
    26.07.21 15:47 Go to last post

  11. Oil/Snack Stand/Blacktree/Sickbay queues durations changed during conversion

    I took screenshots of a lot of the things on my island 40 mins or so before the conversion started yesterday, and looked at everything again once we...

    Started by PharTing, 21.07.21 12:18
    • Replies: 5
    • Views: 2,512
    Danspie
    25.07.21 16:27 Go to last post

  12. Unity - Generals - cannot safely use more than one general at a time.

    I often have 4 or 5 generals in motion at a time. This is no longer safe as any general returning to barracks or recently sent to attack or transfer...

    Started by Simonthe1, 20.07.21 16:05
    • Replies: 4
    • Views: 8,263
    Norton_C
    24.07.21 21:40 Go to last post

  13. Clicks passing through star menu

    .

    Started by Niclin, 24.07.21 11:26
    • Replies: 0
    • Views: 582
    Niclin
    24.07.21 11:26 Go to last post

  14. Development mode?

    ?

    Started by Niclin, 24.07.21 08:59
    • Replies: 0
    • Views: 651
    Niclin
    24.07.21 08:59 Go to last post

  15. little green dots...

    I miss them. Any tips for maintaining a guild and any sense of community without the little green dots, and a functional chat window? ...

    Started by Axecairne, 24.07.21 00:11
    • Replies: 1
    • Views: 551
    Urd123
    24.07.21 05:51 Go to last post

  16. Even my Epic Farm now offers a rollback option!

    So many lols, April 1st was months ago BB. Absolute joke I had full production chains, I now have one upgrade and I can set it back to the...

    Started by ClarenceDuPont, 23.07.21 09:47
    • Replies: 3
    • Views: 2,150
    Norton_C
    23.07.21 23:40 Go to last post

  17. Wow

    Just wow, how bad has this been. Training 20 Armored Marksman 4476d 1h 22min :eek: Wonder should I clear my cache, log off, turn round three times,...

    Started by sparkies2013, 23.07.21 20:37
    1 Attachment(s)
    • Replies: 0
    • Views: 675
    sparkies2013
    23.07.21 20:37 Go to last post

  18. Give us Client back till August Deployment

    ok thank u BB for this preview / prank of Unity successful launch we are not so thrilled and glad to hear theres a plan for August in the mean...

    Started by leb0, 22.07.21 21:04
    • Replies: 1
    • Views: 771
    BB_Trafffer
    23.07.21 09:20 Go to last post

  19. Deposits not showing numbers

    With the new unity system, both fish and meat deposits do not show the amount remaining when you mouse over them.

    Started by Jerrimiah, 22.07.21 07:58
    • Replies: 1
    • Views: 1,300
    PharTing
    23.07.21 01:04 Go to last post

  20. Smile In game windows not closing automaticaly

    example - click on star menu then geoligist in star menu then brewery on island then emails, i then have 4 windows open, the previous windows should...

    Started by neil65146, 23.07.21 00:57
    1 Attachment(s)
    • Replies: 0
    • Views: 690
    neil65146
    23.07.21 00:57 Go to last post
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