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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 46,215
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 182,035
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,426,442
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 181,208
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 824,895
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,700
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. info about the technical issues

    hi i would like to get some info about the technical issues ?

    Started by damien762, 07.06.22 13:58
    • Replies: 1
    • Views: 3,276
    BB_Trafffer
    08.06.22 10:17 Go to last post

  2. Starting up very slow

    Why does it take 26 minutes (today) for the game to load and be playable? In my case this seems to be getting worse, I use an 2019 iMac and have had...

    Started by Charente, 08.06.22 07:20
    • Replies: 1
    • Views: 3,036
    Qualan
    08.06.22 07:23 Go to last post

  3. Guild quest not showing

    Whole guild has this: https://prnt.sc/RUf9fMilDKUp I seem to remember this being an old bug from 5+ years ago......Guild has well over the 10...

    Started by lordloocan, 03.06.22 19:41
    • Replies: 3
    • Views: 4,407
    lordloocan
    04.06.22 07:57 Go to last post

  4. Weekly challenge game killer

    Applied the 28 buffs for the 3rd ship challenge and game crashed out with a lengthy Javascript error. That would not cut n paste but saved this...

    Started by MuffinMule, 04.06.22 04:22
    • Replies: 0
    • Views: 3,460
    MuffinMule
    04.06.22 04:22 Go to last post

  5. Out of mem too often in Easter version

    How did the error manifest itself? Out of memory message. In various times, but usually cannot do more than 1 YWC to it to happen, not in the same...

    Started by First_Lord, 18.04.22 16:43
    • Replies: 2
    • Views: 3,536
    Kebabtomte
    31.05.22 19:53 Go to last post

  6. New Bug

    New bug on opening menu star

    Started by ulyxes, 29.04.22 17:35
    1 Attachment(s)
    • Replies: 2
    • Views: 2,063
    Sandycat
    27.05.22 16:08 Go to last post

  7. Collectables

    Your latest maintenance (18/5/22) has messed up the placement of collectables. Just had 20 to look for, could only find 10. Using a fairy fire...

    Started by Nogbad, 19.05.22 03:03
    • Replies: 2
    • Views: 6,455
    Nogbad
    20.05.22 03:30 Go to last post

  8. Not Blocking

    Hi, I mjust ran a block and the Tav general i used wasnt hurt during the battle and the attacking general was intercepted despite the tav general...

    Started by Dirae, 19.05.22 22:42
    • Replies: 0
    • Views: 610
    Dirae
    19.05.22 22:42 Go to last post

  9. Work around for blocked generals.

    When returning back from a adventure you might find your general has landed in a building. You can not move them using transfer. What you need to...

    Started by DorotheusII, 18.05.22 20:56
    • Replies: 5
    • Views: 3,777
    ArabicaBeenz
    19.05.22 20:59 Go to last post

  10. Make the mail not crash the game.

    What you can do to keep your mail from crashing the game. Opening de mail box will let you see the last 8 mail that came in. When you now select...

    Started by katystrofe, 19.05.22 17:36
    • Replies: 0
    • Views: 1,899
    katystrofe
    19.05.22 17:36 Go to last post

  11. star menu

    on my system anyway, When I go to Star Menu I experience that every 4-5 seconds everything freezes for a second or half a second,, continously. ...

    Started by Niclin, 02.05.22 12:14
    • Replies: 2
    • Views: 3,330
    Qualan
    19.05.22 05:50 Go to last post

  12. Server errors

    Anyone else getting an increasing number of connection lost with the server messages ? Im getting a sufficient number to ruin the game now.

    Started by MaelstromJ, 09.05.22 16:59
    2 Pages •
    1 2
    • Replies: 11
    • Views: 13,529
    Cully
    14.05.22 10:50 Go to last post

  13. Strange Idols bug

    Hi, the research quest has a bug -- take short search loot in and have stone and marble in the loot only some of the marble and none of the stone...

    Started by Max_turtle, 08.05.22 12:11
    • Replies: 2
    • Views: 1,244
    Max_turtle
    09.05.22 18:18 Go to last post

  14. PayPal

    I can't use PayPal to buy gems. It was the same when you last made an offer. When I click the button, it just revolves for a while then goes off.

    Started by Rosejane, 07.05.22 07:17
    • Replies: 4
    • Views: 3,497
    BB_Trafffer
    09.05.22 12:23 Go to last post

  15. can't complete parts of achievement's

    i'm having trouble with completing island of the pirates using only recruit. i done it numerous times and even tried with using more recruits and...

    Started by wolfie3556, 06.05.22 12:07
    • Replies: 2
    • Views: 730
    wolfie3556
    06.05.22 13:14 Go to last post

  16. Easter quest line bugged

    Let's try here after several mail from support and no reply. The Easter Quest line is bugged, i am one behind everyone else and so are several other...

    Started by inyi, 09.04.21 15:52
    3 Pages •
    1 2 3
    • Replies: 25
    • Views: 15,037
    Qualan
    02.05.22 15:56 Go to last post

  17. Courageous Explorer

    Where the Courageous Explorer from the Easter 2022 event Shop? Name: Courageous Explorer (Limit: 1*) Description: Explorer that rolls the loot...

    Started by Loukoulos, 23.04.22 06:29
    • Replies: 4
    • Views: 8,926
    Loukoulos
    02.05.22 05:02 Go to last post

  18. Hardly following attacks by other players in coop adventures - freeze attacks

    While I play coop adventures, the game constantly lag and I can't to follow attacks by other players in coop adventures! If want to verify wheither...

    Started by Dar_iron, 16.04.22 11:10
    • Replies: 3
    • Views: 8,436
    BB_Trafffer
    28.04.22 08:53 Go to last post

  19. A New Thing

    After 3 attempts at playing with this happening at 5-10 minutes each tine, I'd like a dev to come explain why it happens

    Started by tiggermama, 23.04.22 10:42
    2 Pages •
    1 2
    • Replies: 10
    • Views: 10,584
    copycat71
    27.04.22 06:21 Go to last post

  20. Princess Zoe Explorer

    Why Princess Zoe Explorer in Easter 2022 event Shop is locked for me?

    Started by Loukoulos, 23.04.22 06:37
    • Replies: 2
    • Views: 1,961
    BB_Trafffer
    25.04.22 12:19 Go to last post
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