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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 42,365
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 166,582
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,400,286
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 174,718
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 801,831
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 189,154
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Collectables

    Your latest maintenance (18/5/22) has messed up the placement of collectables. Just had 20 to look for, could only find 10. Using a fairy fire...

    Started by Nogbad, 19.05.22 03:03
    • Replies: 2
    • Views: 5,916
    Nogbad
    20.05.22 03:30 Go to last post

  2. Not Blocking

    Hi, I mjust ran a block and the Tav general i used wasnt hurt during the battle and the attacking general was intercepted despite the tav general...

    Started by Dirae, 19.05.22 22:42
    • Replies: 0
    • Views: 606
    Dirae
    19.05.22 22:42 Go to last post

  3. Work around for blocked generals.

    When returning back from a adventure you might find your general has landed in a building. You can not move them using transfer. What you need to...

    Started by DorotheusII, 18.05.22 20:56
    • Replies: 5
    • Views: 3,588
    ArabicaBeenz
    19.05.22 20:59 Go to last post

  4. Make the mail not crash the game.

    What you can do to keep your mail from crashing the game. Opening de mail box will let you see the last 8 mail that came in. When you now select...

    Started by katystrofe, 19.05.22 17:36
    • Replies: 0
    • Views: 1,869
    katystrofe
    19.05.22 17:36 Go to last post

  5. star menu

    on my system anyway, When I go to Star Menu I experience that every 4-5 seconds everything freezes for a second or half a second,, continously. ...

    Started by Niclin, 02.05.22 12:14
    • Replies: 2
    • Views: 3,137
    Qualan
    19.05.22 05:50 Go to last post

  6. Server errors

    Anyone else getting an increasing number of connection lost with the server messages ? Im getting a sufficient number to ruin the game now.

    Started by MaelstromJ, 09.05.22 16:59
    2 Pages •
    1 2
    • Replies: 11
    • Views: 12,588
    Cully
    14.05.22 10:50 Go to last post

  7. Strange Idols bug

    Hi, the research quest has a bug -- take short search loot in and have stone and marble in the loot only some of the marble and none of the stone...

    Started by Max_turtle, 08.05.22 12:11
    • Replies: 2
    • Views: 1,188
    Max_turtle
    09.05.22 18:18 Go to last post

  8. PayPal

    I can't use PayPal to buy gems. It was the same when you last made an offer. When I click the button, it just revolves for a while then goes off.

    Started by Rosejane, 07.05.22 07:17
    • Replies: 4
    • Views: 3,272
    BB_Trafffer
    09.05.22 12:23 Go to last post

  9. can't complete parts of achievement's

    i'm having trouble with completing island of the pirates using only recruit. i done it numerous times and even tried with using more recruits and...

    Started by wolfie3556, 06.05.22 12:07
    • Replies: 2
    • Views: 712
    wolfie3556
    06.05.22 13:14 Go to last post

  10. Easter quest line bugged

    Let's try here after several mail from support and no reply. The Easter Quest line is bugged, i am one behind everyone else and so are several other...

    Started by inyi, 09.04.21 15:52
    3 Pages •
    1 2 3
    • Replies: 25
    • Views: 13,820
    Qualan
    02.05.22 15:56 Go to last post

  11. Courageous Explorer

    Where the Courageous Explorer from the Easter 2022 event Shop? Name: Courageous Explorer (Limit: 1*) Description: Explorer that rolls the loot...

    Started by Loukoulos, 23.04.22 06:29
    • Replies: 4
    • Views: 8,242
    Loukoulos
    02.05.22 05:02 Go to last post

  12. Hardly following attacks by other players in coop adventures - freeze attacks

    While I play coop adventures, the game constantly lag and I can't to follow attacks by other players in coop adventures! If want to verify wheither...

    Started by Dar_iron, 16.04.22 11:10
    • Replies: 3
    • Views: 7,804
    BB_Trafffer
    28.04.22 08:53 Go to last post

  13. A New Thing

    After 3 attempts at playing with this happening at 5-10 minutes each tine, I'd like a dev to come explain why it happens

    Started by tiggermama, 23.04.22 10:42
    2 Pages •
    1 2
    • Replies: 10
    • Views: 10,150
    copycat71
    27.04.22 06:21 Go to last post

  14. Princess Zoe Explorer

    Why Princess Zoe Explorer in Easter 2022 event Shop is locked for me?

    Started by Loukoulos, 23.04.22 06:37
    • Replies: 2
    • Views: 1,908
    BB_Trafffer
    25.04.22 12:19 Go to last post

  15. Island lost...

    After a while the game started running slowly, so it was time to refresh. Logged out. Logged back in... ... and after a couple of minutes I was...

    Started by Flush_II, 18.04.22 11:09
    2 Pages •
    1 2
    • Replies: 11
    • Views: 5,229
    BB_Trafffer
    25.04.22 12:16 Go to last post

  16. menu items not showing all the way

    Hi, i want to remove some "friends" but i can't see the item from the menu. using a surface greetings

    Started by Max_turtle, 24.04.22 15:58
    • Replies: 0
    • Views: 1,445
    Max_turtle
    24.04.22 15:58 Go to last post

  17. wrong computed overall times

    I have folling problems, # timer of the Adv. Bookbinder (400 % production time) shows a wrong overall time e.g. there are 381 Tomes lined up...

    Started by Max_turtle, 22.04.22 16:22
    • Replies: 2
    • Views: 1,543
    Max_turtle
    24.04.22 15:54 Go to last post

  18. Event Calendar

    Hi, I have missed opening the first special door.... tried to open the second one, but it won't let me. Have tried logging off/on again, clearing...

    Started by sparkies2013, 19.04.22 10:13
    1 Attachment(s)
    • Replies: 1
    • Views: 4,939
    Durin_d
    19.04.22 11:00 Go to last post

  19. Getting bluescreen while playing in windows 11

    Getting blue screen of death with following error codes (multiple times) while playing Ali baba ywc adventure. This always happens while moving the...

    Started by white-knight, 16.04.22 05:30
    • Replies: 1
    • Views: 4,504
    JohnRo79
    17.04.22 20:46 Go to last post

  20. Buffer error when attacking with normal general in ywc

    When the normal general starts the battle in The Young Woodcutter (don't know if other 1001 adventures are affected) I get the following error in the...

    Started by Durin_d, 11.04.22 16:52
    • Replies: 4
    • Views: 5,697
    RussieBoy
    16.04.22 16:40 Go to last post
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