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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431
  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 44,357
    13.11.23 03:13 Go to last post
  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 173,697
    08.11.23 11:58 Go to last post
  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,412,299
    18.08.23 10:52 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 178,107
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 812,559
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 191,045
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Achievements for Horseback and Third thief

    Completed Horseback for the achievement "Bring More Guns". Using only soldiers. Achievement has not been considered to be done. Is it a bug with...

    Started by Cillet, 09.01.22 12:26
    2 Pages
    1 2
    • Replies: 10
    • Views: 16,652
    31.07.22 11:15 Go to last post
  2. Excelsior

    In the Excelsior, bottom right corner, the number of items for example "Short letter snippets" is always greyed out. The numbers do change as they...

    Started by Sparkaktus, 29.07.22 13:11
    • Replies: 1
    • Views: 2,586
    30.07.22 07:28 Go to last post
  3. Cannot start adventure or scenario

    Your Adventure could not be started. If you have only just finished an adventure, please wait a little before starting the next one! I have not...

    Started by Amnaesmalloc2, 15.07.22 11:44
    • Replies: 2
    • Views: 5,742
    27.07.22 14:36 Go to last post
  4. when will this game be improved

    so when will we see some real improvements ? pls

    Started by damien762, 26.07.22 11:33
    • Replies: 4
    • Views: 6,540
    27.07.22 06:14 Go to last post
  5. Angry Candy Factory

    In the Candy Factory, the buff sugar rush says duration 24 hours, It's only lasting 6 hours.

    Started by neil65146, 13.04.22 18:59
    2 Pages
    1 2
    • Replies: 11
    • Views: 16,776
    26.07.22 14:33 Go to last post
  6. Round of 16 Java error

    Hi i had a java error trying to play the round of 16 game, it froze and reloaded. the map has not returned to my star. I guess the event is over

    Started by Noworries, 26.06.22 11:51
    • Replies: 8
    • Views: 3,245
    15.07.22 06:34 Go to last post
  7. Football Event

    Finished Semi finals, claimed rewards, tried to open Finals but it says I must win semi finals first which I have Refreshed, logged out 30...

    Started by tiggermama, 07.07.22 10:57
    • Replies: 2
    • Views: 3,333
    08.07.22 12:38 Go to last post
  8. Maint

    "all game worlds will be restarted over the course of 1 hour" another 24h maint it seems :p

    Started by Wu-L, 08.07.22 08:41
    • Replies: 4
    • Views: 1,606
    08.07.22 09:17 Go to last post
  9. maximum number of concurrent adventures

    when starting any adventure the following message is received when moving the mouse to the start button: you have reached the limit for the...

    Started by roverw, 03.07.22 04:56
    • Replies: 5
    • Views: 5,213
    06.07.22 23:23 Go to last post
  10. Unhappy i have a problem with Raid of the Nords

    i collected 6 furs but i can only make 1 tent repair kit i need 6 repair to finish the quest i,m also on Premume time an have 6 hours left ...

    Started by saloman, 10.11.16 18:21
    • Replies: 3
    • Views: 13,893
    06.07.22 12:41 Go to last post
  11. The final

    I have opened the calendar to get the final but it has not appeared in my adventure list

    Started by milo222, 05.07.22 20:31
    • Replies: 1
    • Views: 2,208
    06.07.22 06:45 Go to last post
  12. Semi-finals

    My semi-finals scenario disapeared after I restarted the game. Regards bo Wærn Kristensen

    Started by BWK2612, 03.07.22 14:34
    • Replies: 6
    • Views: 1,166
    05.07.22 09:18 Go to last post
  13. Epic Forge

    I have an Epic Forge but I am not able to build it on my island. I beleive it has to be installed on the top of the open vulcano ( or not ??) but...

    Started by Dieu-le-Gros, 02.07.22 08:58
    • Replies: 2
    • Views: 1,224
    02.07.22 13:45 Go to last post
  14. Issue with Expeditions

    I cant choose or alter the order in which troops attack - is this a known issue now. It seems to render expeditions usless which means my plans to...

    Started by MaelstromJ, 14.05.22 16:47
    • Replies: 6
    • Views: 3,346
    30.06.22 18:34 Go to last post
  15. Solid Sandwich quest not completing

    I queued 2500 solid sandwiches in the PH but after completion the quest only shows 250 made. I did this twice. Have refreshed multiple times.

    Started by Kafka-, 30.06.22 07:46
    • Replies: 3
    • Views: 1,745
    30.06.22 16:38 Go to last post
  16. Cannot receive gift

    Mail collection (add to star/home) is greyed out; close and collect does not seem to do anything. Is there anything I need to do or is this just...

    Started by Eroneous, 28.06.22 20:34
    • Replies: 2
    • Views: 1,066
    28.06.22 21:18 Go to last post
  17. Serrver disconnection

    Hi Everytime I play Split city in the fall clear camps 1-4 then as attack goes in on camp 5 Lost connection to server happens without fail. NIt...

    Started by Highlande, 28.06.22 15:42
    • Replies: 0
    • Views: 559
    28.06.22 15:42 Go to last post
  18. Game won't load

    I've been trying for hours today to get into the game. The loading bar gets to the end, but then nothing else happens. I've reloaded numerous times,...

    Started by Alina_Light, 25.06.22 17:32
    • Replies: 3
    • Views: 3,810
    28.06.22 12:18 Go to last post
  19. Thx for new error in game

    "A general error has occured, please reload game" Never happen during 7 years of game play.

    Started by Kebabtomte, 27.06.22 20:48
    • Replies: 1
    • Views: 5,066
    28.06.22 08:34 Go to last post
  20. Loading

    Saturday The game will not load up. Tried for a long time today. Losing prem days and pfb days.

    Started by Taffy, 25.06.22 13:35
    • Replies: 1
    • Views: 1,368
    25.06.22 17:28 Go to last post

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