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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 46,175
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 181,799
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,426,110
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 181,155
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 824,550
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,675
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Island lost...

    After a while the game started running slowly, so it was time to refresh. Logged out. Logged back in... ... and after a couple of minutes I was...

    Started by Flush_II, 18.04.22 11:09
    2 Pages •
    1 2
    • Replies: 11
    • Views: 5,476
    BB_Trafffer
    25.04.22 12:16 Go to last post

  2. menu items not showing all the way

    Hi, i want to remove some "friends" but i can't see the item from the menu. using a surface greetings

    Started by Max_turtle, 24.04.22 15:58
    • Replies: 0
    • Views: 1,459
    Max_turtle
    24.04.22 15:58 Go to last post

  3. wrong computed overall times

    I have folling problems, # timer of the Adv. Bookbinder (400 % production time) shows a wrong overall time e.g. there are 381 Tomes lined up...

    Started by Max_turtle, 22.04.22 16:22
    • Replies: 2
    • Views: 1,614
    Max_turtle
    24.04.22 15:54 Go to last post

  4. Event Calendar

    Hi, I have missed opening the first special door.... tried to open the second one, but it won't let me. Have tried logging off/on again, clearing...

    Started by sparkies2013, 19.04.22 10:13
    1 Attachment(s)
    • Replies: 1
    • Views: 5,527
    Durin_d
    19.04.22 11:00 Go to last post

  5. Getting bluescreen while playing in windows 11

    Getting blue screen of death with following error codes (multiple times) while playing Ali baba ywc adventure. This always happens while moving the...

    Started by white-knight, 16.04.22 05:30
    • Replies: 1
    • Views: 4,751
    JohnRo79
    17.04.22 20:46 Go to last post

  6. Buffer error when attacking with normal general in ywc

    When the normal general starts the battle in The Young Woodcutter (don't know if other 1001 adventures are affected) I get the following error in the...

    Started by Durin_d, 11.04.22 16:52
    • Replies: 4
    • Views: 5,980
    RussieBoy
    16.04.22 16:40 Go to last post

  7. UPLAY not available. please try later.

    Every time i try to log in this week, i get this message. Is there any way i can solve this. Thanks in advance.

    Started by iantrap4, 12.09.21 12:32
    • Replies: 6
    • Views: 9,777
    Nogbad
    13.04.22 03:05 Go to last post

  8. Thumbs down not getting my island collectibles

    Hello, its been over 25 hours since i had my last island collectibles. I am not getting them anymore, so how am i expected to complete the...

    Started by AlexSunshine, 12.04.22 13:21
    • Replies: 0
    • Views: 1,157
    AlexSunshine
    12.04.22 13:21 Go to last post

  9. Easter adventure "The Cousin's Island" - disapeared

    I have started "The Cousin's Island" adventure although the game never let me to get in to it (hammer man popping up on the screen every time I tried...

    Started by czezz, 12.04.22 09:42
    • Replies: 0
    • Views: 1,169
    czezz
    12.04.22 09:42 Go to last post

  10. Explorer

    When fix the problem with the time we want to send explorer?

    Started by Loukoulos, 11.04.22 17:25
    • Replies: 0
    • Views: 1,134
    Loukoulos
    11.04.22 17:25 Go to last post

  11. Trade Office bugs

    Hi, game play improved significantly lately, many compliments for that :) Still, there are some bugs in the game and I'd like to write about two...

    Started by Elchoni, 08.04.22 14:11
    • Replies: 0
    • Views: 767
    Elchoni
    08.04.22 14:11 Go to last post

  12. Ali Baba and the Young Woodcutter

    F or a while now i keep getting the same message when i reach the final 2 camps to finish the above adventure.ONce i have reached the last 2 camps...

    Started by davidlawley, 25.03.22 10:09
    • Replies: 6
    • Views: 4,098
    Wu-L
    06.04.22 07:28 Go to last post

  13. Pathfinder Bugged

    When making a trade to fulfill a Pathfinder quest no matter what quantity of items trades it shows that you are one short. Had to buy 35 Aquabus and...

    Started by polarbarez, 04.04.22 16:47
    • Replies: 2
    • Views: 1,890
    Qualan
    05.04.22 10:53 Go to last post

  14. Thumbs down Igloo warehouse is bugged

    Workers ignore the Igloo warehouse and move on to the next storehouse available. I attached a screenshot showing the path the workers will take to...

    Started by Mindslayer, 20.12.21 03:15
    1 Attachment(s)
    • Replies: 9
    • Views: 6,647
    Qualan
    04.04.22 09:12 Go to last post

  15. Chat box

    Chat box appears to have failed, every tab is blank, even the News tab. Trying to whisper somebody just opens another blank tab with their name,...

    Started by Nogbad, 26.03.22 03:59
    • Replies: 2
    • Views: 994
    Nogbad
    28.03.22 01:14 Go to last post

  16. Down ?

    Game not loading for over 13 hours and not one post about it from BB ?? Its up now

    Started by tiggermama, 24.03.22 10:27
    • Replies: 8
    • Views: 8,702
    MuffinMule
    24.03.22 21:55 Go to last post

  17. Achievements not working

    I expect this is know about, but it seems that some of the achievements may not be working, for example completed the "No Pawn Sacrifice" for the...

    Started by Simonmattin, 22.03.22 23:53
    • Replies: 2
    • Views: 1,352
    copycat71
    23.03.22 10:27 Go to last post

  18. Bugged Achievements - Loads not awarding

    Subject says it all really.. Think ive tried for 4 different tribute buildings now, latest was traitors with bows, this along with many others simply...

    Started by Nickolas_Drynn, 19.03.22 18:52
    • Replies: 2
    • Views: 6,590
    copycat71
    20.03.22 16:16 Go to last post

  19. 700 Gunpowder Addys = 700 Gunpowder Resource.

    .

    Started by Kafka-, 26.02.22 12:10
    • Replies: 6
    • Views: 9,004
    Kotugo
    09.03.22 01:30 Go to last post

  20. Can't distinguish mined ore from deposit ore in trade office?

    Hi, I wanted to make an offer to buy gold ore deposit at the trade office, but the offer looks indistinguishable from one to buy already mined ore...

    Started by Usermaatre, 16.02.22 20:44
    2 Pages •
    1 2
    • Replies: 10
    • Views: 2,945
    Nogbad
    04.03.22 04:29 Go to last post
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