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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 44,525
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 174,412
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,413,582
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 178,345
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 813,591
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 191,207
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Out of Memory - temporary solution

    Dear Settlers, Please note that there is a solution for a known "Out of Memory" error, which can be used as a temporary solution. Laboratories,...

    Started by BB_Trafffer, 06.10.21 10:31
    • Replies: 0
    • Views: 1,987
    BB_Trafffer
    06.10.21 10:31 Go to last post

  2. Royal Explorer issues

    Is the Royal Explorer actually working correctly. In the Merchants its claimed this explorer ( not cheap at over 4k gems) finds tokens . Well so far...

    Started by MaelstromJ, 17.09.21 12:10
    4 Pages •
    1 2 3 ... 4
    • Replies: 34
    • Views: 21,913
    lordloocan
    04.10.21 23:34 Go to last post

  3. Handful of balloons buff

    The provision house buff "Handful of balloons" only gives a +300% boost, not the +500% as advertised. It is the same as a barazek. For example:...

    Started by zygotes, 02.10.21 13:57
    • Replies: 2
    • Views: 843
    BB_Trafffer
    04.10.21 10:57 Go to last post

  4. Post Playing on Macbook with M1 chipset.

    Greetings, I am planning to buy a new device, but I am confused if it is possible to play the game on the MacBook. Has anyone tried with new MacBook...

    Started by ketangt, 02.10.21 09:46
    apple, mac
    • Replies: 2
    • Views: 1,427
    sparkies2013
    03.10.21 10:54 Go to last post

  5. Gems

    When I open Mystery box from Ghost ship week quest and receive Gems they never has been added to the Gems I already have in my storage. Someone...

    Started by Svil-en, 29.09.21 19:28
    • Replies: 1
    • Views: 803
    Qualan
    30.09.21 16:44 Go to last post

  6. Elite barrack build queue

    Hello - think I've noticed a bug in the reporting of time to complete builds in this queue. I've started a build for around 1000 knights. The queue...

    Started by richardds, 28.09.21 15:47
    2 Attachment(s)
    • Replies: 1
    • Views: 1,289
    Qualan
    29.09.21 07:26 Go to last post

  7. Birthday cake conversion to buffs?

    As the end was near of the anniversary event came near I made cakes from all the event items I had, as they would be replaced with buffs. When are...

    Started by Heerd, 26.09.21 15:34
    • Replies: 3
    • Views: 1,220
    lordloocan
    26.09.21 18:29 Go to last post

  8. From developer tools (Chrome)

    Just making BB devs aware that there are still errors happening when using developer tools in different browsers. ...

    Started by Niclin, 19.09.21 16:32
    • Replies: 6
    • Views: 3,814
    Niclin
    25.09.21 13:22 Go to last post

  9. Unloading 0 (zero) unused objects!!

    Unloading zero unused objects (zone refresh) seems kind of silly considering it takes a long time to do so and it's seemingly good for nothing....

    Started by Niclin, 19.09.21 17:21
    • Replies: 0
    • Views: 500
    Niclin
    19.09.21 17:21 Go to last post

  10. no rely from contact support is it turned off ???

    is email support working !!

    Started by royavatar, 15.09.21 08:51
    • Replies: 3
    • Views: 1,105
    BB_Trafffer
    15.09.21 13:24 Go to last post

  11. Cool Celebration round - VI (lvl69)

    Quest "Bronze Mine buffs" - Use 2xFish Platters on 2x Copper mines. THANKS GOD I only 2 Spooky Bronze Mines and 2 endless Copper Mines, I can still...

    Started by Marazmas, 14.09.21 20:22
    • Replies: 1
    • Views: 610
    Qualan
    15.09.21 06:21 Go to last post

  12. Angry I can't log in

    Every time, the progress bar is loaded, my name will become ‘avatar name’, and my level will become ‘{}’. After 30 seconds, the page prompts to...

    Started by wizardleyoyo, 08.09.21 03:14
    3 Attachment(s)
    • Replies: 7
    • Views: 7,871
    wizardleyoyo
    15.09.21 03:08 Go to last post

  13. Can't load game

    Hi all, Every time I launch game (on Chrome browser), every time i get same error. Any1 can help me how to solve this error? And how load game in...

    Started by Almis, 01.09.21 12:58
    2 Pages •
    1 2
    • Replies: 14
    • Views: 8,564
    Loukoulos
    13.09.21 11:02 Go to last post

  14. Grout Factory output issue

    Hi, I have noticed that the PFB does not have affect on the Grout Factory`s output. Is it intended or just an error as it is not saying in the dev...

    Started by Aft3r83, 13.09.21 08:25
    • Replies: 1
    • Views: 5,282
    Aft3r83
    13.09.21 09:27 Go to last post

  15. Connectivity Problems since 04 August

    A couple of my guildies have had problems get back on since the update. Get past the actual login ok but then when trying to load game get the...

    Started by cat_flap, 04.08.21 13:42
    8 Pages •
    1 2 3 ... 8
    • Replies: 78
    • Views: 23,560
    DonMadosmon
    12.09.21 23:36 Go to last post

  16. Exclamation Game Into problem: Finding the shortcuts button

    Hi developers, One of the beginner missions is to find the shortcuts button in the help archive window, you can't progress without levelling in...

    Started by TeRRoRThijS, 12.09.21 14:07
    • Replies: 0
    • Views: 873
    TeRRoRThijS
    12.09.21 14:07 Go to last post

  17. The Shaman

    Just started the adventure and I have a problem. The quest for removing rocks was completed but rocks are still there and I cannot move my generals...

    Started by Svil-en, 09.09.21 18:08
    • Replies: 2
    • Views: 855
    Svil-en
    10.09.21 19:28 Go to last post

  18. Exclamation Official position on 32-bit support and Unity

    Dear BB, At the start of the year you went to great pains to provide a 32-bit downloadable client when you realised that a lot of your user base...

    Started by PharTing, 02.09.21 13:09
    • Replies: 2
    • Views: 3,124
    BB_Trafffer
    10.09.21 11:59 Go to last post

  19. Anniversary event - Not getting cake dough

    Hello everyone, I don't seem to be getting any cake dough, whether adventures/mini missions/ventures/scenarios etc., or searches. So far I have...

    Started by DrLucien2020, 10.09.21 08:31
    anniversary event, missing
    • Replies: 1
    • Views: 781
    DrLucien2020
    10.09.21 08:34 Go to last post

  20. Sleepy Reef not completing

    I've just risked a mini mission (because the event said to do two of them), Sleepy Reef. Initially it went as normal, but when I got to the final...

    Started by Alina_Light, 09.09.21 14:22
    • Replies: 1
    • Views: 611
    Alina_Light
    09.09.21 14:24 Go to last post
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