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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,417
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 233
    • Views: 79,238
    11.10.19 10:52 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    30 Pages
    1 2 3 ... 30
    • Replies: 299
    • Views: 373,442
    29.09.19 21:39 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 8
    • Views: 74,889
    22.08.18 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 70,740
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. bookbinder

    i cant rebuild my bookbinder i desepears from my island i clear everything

    Started by litsa, 18.11.13 07:38
    • Replies: 1
    • Views: 7,492
    18.11.13 08:52 Go to last post
  2. Cannot complete production value quests cause it's changing all the time

    I've got stuck with four quests now for few days. When I started it worked perfektly but now when i stop my production it shows as it is in economy...

    Started by Gyva, 17.11.13 18:45
    • Replies: 3
    • Views: 10,508
    17.11.13 19:49 Go to last post
  3. Flash Crash

    I've been playing for weeks now but all of a sudden flash crashes every time I load. Is there a problem?

    Started by Jandy, 07.02.12 19:48
    • Replies: 5
    • Views: 15,775
    15.11.13 20:33 Go to last post
  4. login error

    For about a week, every time I had to log in (with my email and password), it's given me an error message: "A general error has occurred. Please...

    Started by FishSmell, 15.11.13 15:25
    • Replies: 0
    • Views: 695
    15.11.13 15:25 Go to last post
  5. Guild Members page not showing guild quest status correctly

    Hi, 3 of our guild have completed their guild quest according to the old-style progress bar showing quest progress. However, the "Guild Members"...

    Started by Garth2079, 15.11.13 05:22
    • Replies: 0
    • Views: 1,120
    15.11.13 05:22 Go to last post
  6. Improved storehouse uses license?

    I was pretty sure these didnt use a license, but sad to say the 2 Ive erected (having demolished normal ones) havent awarded 2 licenses back :(

    Started by Thejollyone, 14.11.13 10:34
    • Replies: 4
    • Views: 5,439
    14.11.13 11:45 Go to last post
  7. Sandman's Powder can't be found in Trade Office

    If you try to search the Sandman's Powder it wont show up. Any of these combinations wont display result: - sandm - powder - man - pow ...

    Started by hg80, 13.11.13 17:51
    • Replies: 1
    • Views: 2,733
    13.11.13 18:06 Go to last post
  8. [null] text in tooltip for 'Country saying'

    I'm sure this wasn't here when the collectibles were first introduced, but the tooltip now has a spurious 'null [identifier null]' in place of the...

    Started by MagicThighs, 25.10.13 19:28
    country saying, identifier null, null
    • Replies: 1
    • Views: 1,091
    11.11.13 08:38 Go to last post
  9. cant play game

    there is a blank screen when i try to start the game,how do i fix this

    Started by steveS43, 10.11.13 11:41
    • Replies: 1
    • Views: 709
    10.11.13 11:55 Go to last post
  10. cannot open any building

    it started with the mayor house/store/top bar menu. Then I discovered I couldn't access any building. This is a new bug and 2 other guildies have...

    Started by Thejollyone, 28.10.13 15:51
    • Replies: 8
    • Views: 4,470
    09.11.13 13:14 Go to last post
  11. Copper surplus discrepancy

    My geologist finds copper surplus, and in mail it says 250. In star menu it's 100, and mayor's house receives 100....

    Started by Gromzilo, 09.11.13 06:00
    • Replies: 0
    • Views: 752
    09.11.13 06:00 Go to last post
  12. Initialising Login Queue

    He's been doing that for 15 min now .. Have been able to login this morning but now I'm unable due to this queue .. Anyone else experiencing this...

    Started by TheUpSide, 27.11.11 15:46
    7 Pages
    1 2 3 ... 7
    • Replies: 63
    • Views: 38,604
    09.11.13 01:07 Go to last post
  13. Uninvited guild members

    We appear to have had an uninvited player join our guild for a brief period. No idea why, how or if it presents a security concern, but it is...

    Started by Dave231, 08.11.13 00:17
    • Replies: 3
    • Views: 1,643
    08.11.13 12:10 Go to last post
  14. Collection production

    yesterday I start production of one Drill Sergeant in collection tab it show me production window with text "20 min" and after 24h is still here I...

    Started by Devin, 01.11.13 16:31
    • Replies: 4
    • Views: 24,308
    07.11.13 21:32 Go to last post
  15. guild tab

    im missing 3 chat tab ??

    Started by norfik, 07.11.13 20:32
    • Replies: 1
    • Views: 1,186
    07.11.13 20:44 Go to last post
  16. Quests XP not awarding Star Coins.

    There are a lot of players who have reached 50 who never turned in their quests before the (initial introduction of star coins), still have quests...

    Started by RonPope, 26.09.13 21:16
    2 Pages
    1 2
    • Replies: 16
    • Views: 5,377
    07.11.13 18:52 Go to last post
  17. Game crashed

    And the game goes down..... surprise surprise

    Started by auntyrae, 25.10.13 21:45
    8 Pages
    1 2 3 ... 8
    • Replies: 75
    • Views: 10,846
    05.11.13 17:13 Go to last post
  18. Finished quest not closing or rewarding

    This quest has been showing as completed for days now, but isn't closing. I've reloaded, refreshed, logged in again... and again

    Started by SirLegalot, 05.11.13 13:28
    • Replies: 1
    • Views: 1,607
    05.11.13 15:49 Go to last post
  19. buffing fail

    buffed 13 of a fellow guilds places, 5 farms, 2 windmills, 1 baker, 5wells - and guess what only 2 farms are showing, first it was 4 now only 2!!!!

    Started by megadethmaniac, 03.11.13 09:15
    • Replies: 3
    • Views: 2,390
    05.11.13 05:18 Go to last post
  20. Clueless collectables

    Just logged back in, and a fresh set of litter is strewn about my island 15 hours after clearing away the last lot. However, the 'quest' that should...

    Started by Nogbad2, 05.11.13 05:16
    • Replies: 0
    • Views: 1,956
    05.11.13 05:16 Go to last post

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