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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,380,569
    topgearfan
    18.08.23 10:52 Go to last post

  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 783,269
    Reapertje
    26.12.20 06:44 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 156,677
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 169,977
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 39,903
    topgearfan
    13.11.23 03:13 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 185,894
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. "A question of style" quest

    Hi! "A question of style" quest do not work ok! I made production value for Water, Coal & Gold, under the Economy Overview. The quest do not end!!!...

    Started by Nuzaietz, 15.06.13 08:33
    • Replies: 3
    • Views: 6,489
    Nuzaietz
    16.06.13 03:06 Go to last post

  2. ranking list broken

    every time i log on a message informs me that my server has reached 100% but when i check the ranking list only the top 8 are shown to have got 100%

    Started by Dangermouse69, 30.06.13 03:46
    • Replies: 3
    • Views: 5,596
    Fexno
    30.06.13 08:18 Go to last post

  3. Can't login to legacy account

    Hi, I can't login to my legacy account: BlackGoku And all that support suggest is to play from the begginnig with Ubisoft account. 4 years...

    Started by BlackGoku_, 01.10.20 15:46
    • Replies: 3
    • Views: 11,235
    ApostolisM
    12.10.20 15:54 Go to last post

  4. Unable to donate ballons

    As you can see when I try to donate balloons, all I get is the spinner. http://prntscr.com/1fs6ff

    Started by Dorotheus, 16.07.13 18:30
    • Replies: 3
    • Views: 6,683
    lulu10093
    17.07.13 06:31 Go to last post

  5. Exclamation My account disapered???

    Heyo!! I stared playing this yesterday, a fun game. But when i logged in today everything is gone?? Back to level one and all buildings are gone... ...

    Started by Peanutzzzz, 12.10.20 16:04
    • Replies: 3
    • Views: 5,737
    DutchDuty
    12.10.20 20:54 Go to last post

  6. Achievements - Buffs "Sea of Bread" and "Fragrance" doesn't work

    Hello, i noticed that the count of used buff of Fishfood and Musk Deer Fragrance dones't work anymore. i used over 60k musk but the counter is...

    Started by Max_turtle, 02.08.16 14:29
    • Replies: 3
    • Views: 4,363
    Max_turtle
    03.08.16 17:03 Go to last post

  7. Please help me its urgent

    I can log in to my game but then on tip of the day it comes up server zone crashed dont no what to do please help me asap:p

    Started by nicolstar98, 31.05.13 04:58
    • Replies: 3
    • Views: 4,091
    peck_ed
    31.05.13 09:40 Go to last post

  8. Ranged Units Main Quest BUG

    Hi, the part of the "Ranged Units' quest (from the main quests section) is broken. the subquest tells to reach lvl 25 and build a longbow maker. I...

    Started by Malachius666, 31.05.13 08:33
    • Replies: 3
    • Views: 20,472
    Ississ
    07.06.13 12:09 Go to last post

  9. Moved: blue screen

    hello I just woke up and I thought i'ld check on my island I click play on the main screens and just get a blue screen is this a known issue I've...

    Started by jabbathehutt01, 13.06.14 17:31
    • Replies: -
    • Views: -
    MOD_Daz
    13.06.14 17:30 Go to last post

  10. Problem with migrating TSO account to Ubisoft

    Does anyone else has problem linking their TSO account to UBisoft? I have been in contact with support for past 2 weeks and they couldn't solve my...

    Started by Bansheeee, 10.11.20 14:55
    • Replies: 3
    • Views: 5,643
    Urd123
    10.11.20 15:40 Go to last post

  11. Missing recently produced manuscript

    This morning 1 manuscript was should be done, connected around noon - and clicked to pick up in bookbinder, next think i order production of book and...

    Started by Leemon, 20.06.13 16:12
    • Replies: 3
    • Views: 21,972
    lulu10093
    20.06.13 18:54 Go to last post

  12. Building licence quest issue

    I have a quest that requires me to add more building licenses from the star menu, I would love to do so but I already have as many as possible!

    Started by Steve1077, 28.02.13 12:03
    • Replies: 3
    • Views: 13,156
    MOD_Houri3
    29.05.16 10:21 Go to last post

  13. Unhappy Lag on Specific Adventures

    I was under the impression that lag was supposedly fixed But while most adventures that i have done seem to be fine, i cant help but notice that...

    Started by Thankme, 08.06.13 23:36
    lag, traitors
    • Replies: 3
    • Views: 5,902
    Nogbad
    10.06.13 20:54 Go to last post

  14. Snowy Explorer

    I have 4 snowy explorers. The one bought for gems seems to be working correctly. The 3 bought for presents are not. They have returned home and...

    Started by WizardofPos, 21.12.20 20:35
    • Replies: 3
    • Views: 6,526
    Qozle
    22.12.20 22:34 Go to last post

  15. Bug after Maintenance, Wednesday 28.06.2016.

    Hello, I have small problems, but important for me, maybe to other players too... When I move my mouse cursor over the copper mine I can see...

    Started by Fafarona, 29.06.16 17:11
    • Replies: 3
    • Views: 5,444
    SmurfAsH
    30.06.16 20:34 Go to last post

  16. Exclamation BUG - Quest completed

    Everytime i log into the game, i recieve a warning of quest completion, the one on the image below.

    Started by TermoNuclear, 09.06.13 23:09
    • Replies: 3
    • Views: 7,873
    DanzTronic
    14.06.13 08:34 Go to last post

  17. Event Window greyed out

    Hi all, my event window is greyed out and I've tried the suggestions in thread below;...

    Started by Bozza, 20.08.20 22:22
    • Replies: 3
    • Views: 4,381
    hades8840
    21.08.20 08:36 Go to last post

  18. The Shaman Adventure not starting

    Hi all, Anyone else clicked on it to start it, no sign of the usual adventure icon on the right end side and it appears greyed out in the star...

    Started by jejelec, 27.06.13 09:23
    adventure, shaman
    • Replies: 3
    • Views: 10,513
    jejelec
    27.06.13 09:37 Go to last post

  19. "The Battle" main quest

    the last quest in this one is "join the army"... the conditions for it are finished "The Garrison" and "First units" and player must be lvl 15 in...

    Started by Jovan0608, 28.06.13 06:43
    • Replies: 3
    • Views: 13,573
    Abla
    02.07.13 18:10 Go to last post

  20. Keep Going - Bakery Buffs

    You are asked to place two fish buffs on your Bakery, but you cannot complete the quest item if you only have "Improved Bakery" As with previous...

    Started by AndyGadget, 11.09.20 16:05
    • Replies: 3
    • Views: 4,596
    JohnRo79
    13.09.20 02:27 Go to last post
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