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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

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  1. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,161
    BB_Saqui
    27.07.17 15:21 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,389
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  4. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 158,330
    BB_Trafffer
    08.11.23 11:58 Go to last post

  5. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,383,608
    topgearfan
    18.08.23 10:52 Go to last post

  6. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 170,950
    Urd123
    13.01.22 17:09 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 786,552
    Reapertje
    26.12.20 06:44 Go to last post

  1. Generals behaving badly

    Is anyone else generals not how they should be? I logged in tonight to be met with this they do the same on my home island and adventure map ...

    Started by Fahari, 19.10.16 19:35
    • Replies: 8
    • Views: 14,720
    qawpaw
    22.10.16 06:26 Go to last post

  2. Generals disappeared on Ali Baba

    Where happened: On the TEST SERVER. What happened: 1. Started an Ali baba, the young wood cutter adventure. 2. Sent about 10-15 generals...

    Started by Endre80, 06.10.15 09:01
    adventure, disappearing, generals, issue
    • Replies: 2
    • Views: 22,185
    Endre80
    06.10.15 09:34 Go to last post

  3. Generals get intercepted by camp under attack and swap place.

    bug in attack queue. Found in Woodcutter - repeated on testserver in woodcutter and Black Knight setup : attacking 2 camps with 3 general -...

    Started by Wakky, 05.12.16 18:00
    • Replies: 2
    • Views: 3,166
    Wakky
    15.12.16 15:51 Go to last post

  4. generals gone

    generals still gone.... please resolve this problem because I can't play the game now. thank you

    Started by spider1308, 06.10.12 10:46
    • Replies: 1
    • Views: 6,220
    BB_Dantesama
    08.10.12 09:15 Go to last post

  5. Generals jumping backwards

    Twice now I have sent 2 generals out. 1 to block and the other to fight White Castle. Both times the second general has reached the castle and...

    Started by Flave, 11.04.12 13:32
    • Replies: 1
    • Views: 7,310
    PapiFiveNine
    11.04.12 14:39 Go to last post

  6. Generals returning and going into star menu, instead of Landing on the island.

    yes loads of my generals do this, it very very BAD, as one can not load your general with troops.even when i have a "Green space" and can place a...

    Started by royavatar, 20.11.19 10:10
    2 Pages •
    1 2
    • Replies: 16
    • Views: 93,102
    royavatar
    29.04.20 12:26 Go to last post

  7. Generals stuck at transferring

    I was in the middle of Valiant little tailor, when maintenance started. I was just moving my generals. Now my Grimm and two MMAs are stuck at...

    Started by Severiina, 23.02.16 13:11
    • Replies: 1
    • Views: 3,014
    Xibor
    23.02.16 21:04 Go to last post

  8. Generals to the Star menu

    Hello, I'm having a problem with some of my generals blocked in Star Menu, after I have returned them to Start Menu I am unable to get them out. ...

    Started by Zizerazu, 18.05.16 12:14
    • Replies: 0
    • Views: 4,372
    Zizerazu
    18.05.16 12:14 Go to last post

  9. Generals within an adventure bug

    Most of us are well aware of a bug associated with when you first start an adventure that for some reason the generals on entering the adventure do...

    Started by DLCatlord, 25.04.23 07:40
    • Replies: 0
    • Views: 3,651
    DLCatlord
    25.04.23 07:40 Go to last post

  10. Generals` travel time

    I'm fed up with this, as it happens to me not for the first time sent the slow gens immediately after starting the adventure

    Started by Wu-L, 30.11.15 17:15
    • Replies: 6
    • Views: 15,033
    EasyTarget1
    05.04.17 15:04 Go to last post

  11. Genral and troop lost

    I finished with my friend's adventure, then I found my star menu have 2 vertern and 10 general. But I just have 1 vertern and 5 general. After I...

    Started by nwshinn, 30.09.12 11:47
    • Replies: 0
    • Views: 3,351
    nwshinn
    30.09.12 11:47 Go to last post

  12. Gens acting strange

    Anyone else having these issues? All gens are on my home islands http://prntscr.com/al5eva http://prntscr.com/al5g0z ...

    Started by Dappadon, 28.03.16 16:13
    • Replies: 1
    • Views: 5,297
    Xibor
    28.03.16 19:54 Go to last post

  13. Gens attacking at slowest speed

    Is it me or do all gens, once sent to attack a camp, move ever so slowly regardless of whether a horseshoe has been used or not? It doesn't matter...

    Started by Elco, 21.02.19 22:28
    • Replies: 3
    • Views: 4,575
    SnowBlizz
    12.04.19 13:35 Go to last post

  14. Gens sent and recalls bugs

    I've had a few errors in the past few days... Stealing from the Rich - gen came back immediately (no travel time) to camp after attack. Then when...

    Started by Thejollyone, 11.06.13 20:16
    • Replies: 1
    • Views: 3,929
    Larili
    13.06.13 20:23 Go to last post

  15. Gens sent between addies return home instead of correct destination when loot claimed

    I was doing an Island of the Pirates adventure. Then a guild mate invited me to a tomb raider, so to speed things up I sent my Major general and MMAs...

    Started by Jim_B, 09.10.14 22:47
    2 Pages •
    1 2
    • Replies: 13
    • Views: 42,078
    corona88
    06.07.15 19:27 Go to last post

  16. gens stuck on YWC adv

    anyone having problems with gens getting stuck on adv, and are unable to access them to put troops on, i seem to have half of them stuck, and the...

    Started by Russellfire366, 10.04.23 11:19
    • Replies: 2
    • Views: 1,777
    First_Lord
    11.04.23 12:42 Go to last post

  17. Genuine transportation guild quest

    Today maybe I have done 30 times trades for 5 carts, and not only me, but few of my gildies have not possibility to check their quests.....

    Started by Korbun, 06.10.15 10:50
    • Replies: 2
    • Views: 4,140
    fnenuwnar
    06.10.15 12:13 Go to last post

  18. Geo found 2 mines, but quest counted only 1

    Quest: A Really Sharp Claw (short letters) --> Underground --> Find 5 Copper deposits. My Cons Geo found 2 Copper mines, but only 1 was counted in...

    Started by Syltom1, 28.04.18 18:12
    • Replies: 1
    • Views: 6,735
    Madorosu
    28.04.18 19:15 Go to last post

  19. geologist

    hallo mijn namen is dikkertjedap today i have 2 geologist to look foor gold but wen i lookt it said that i have to wait 15min but wen i look 5 min...

    Started by dikkertjedap, 16.04.12 19:15
    • Replies: 0
    • Views: 8,330
    dikkertjedap
    16.04.12 19:15 Go to last post

  20. Geologist

    Is the following working as intended? see attached ss -max number of mines reached -send geo for mine search -a mine depletes during geo-search...

    Started by Carth, 21.11.12 08:22
    1 Attachment(s)
    • Replies: 6
    • Views: 6,960
    EternalPink
    21.11.12 22:46 Go to last post
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